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Olympia Sun Hotel

Faliraki, Faliraki 85105, Greece
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1 room 1 adult
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Olympia Sun Hotel
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244 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed November 6, 2015

when i first arrived i was slightly disappointed as the hotel wasnt very secure at all, our balcony door NEVER locked, it didnt have a lock. we were situated on the ground floor so we ended up just climbing over to get into our room instead of walking all the way around, anyone could of done that. Although i did... More 

Helpful?
Thank Jade J
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear Jade J thank you for your review on TripAdvisor. We are glad to read that you enjoyed your stay with us. We have noticed your remark concerning the balcony door and we will make sure our craftsmen team investigates your concerns. We certainly enjoyed looking after you and we hope to welcome you back. Kind regards the smartline Faliraki... More 

west midlands
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed October 12, 2015

Just like the others , food cold etc,other people have said it all but I would like to say I think it is very unprofessional to touch whistle and be sarcastic to holiday makers ,the man who sang and played the guitar was like this he just got on our nerves,the entertainment was a joke and for him to say... More 

Helpful?
3 Thank liz53westmidlands
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear liz53westmidlands thank you for your honest review on TripAdvisor. We are very sorry to read that you did not enjoy your stay with us. We have taken your comments seriously. We apologize for your disappointment and resentment. Feedbacks always help us to improve our service and we want to make sure all guests are satisfied and feel comfortable. Please... More 

Travelers are raving about these Faliraki hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 12, 2015 via mobile

All I can say is the same as all the others, I only stayed 2 days and that was 2 days too long, we could not take anymore. Cold food, dirty bedding, the pillow I had stank. This place needs to be shut down and started again. Paul our Rep was so good he found us somewhere by the second... More 

Helpful?
Thank sharonssmart
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear sharonssmart We highly appreciate your feedback regarding your recent stay at our hotel. We’re very sad that we couldn’t meet your expectations. Your comment will be forwarded and discussed within the team. We hope to restore your faith one day in the future. Kind regards the smartline Faliraki Team More 

Worcester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed October 10, 2015

Where to start with this hotel !!!! The hotel has been renamed but that hasn't stopped the bad reviews. We arrived at 2am on Sunday morning and were shown to our room, this was after the reception kept our passports because the computer system was down ! I was very uneasy about this and went to reception first thing to... More 

Helpful?
Thank PrincessBellyButton
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear PrincessBellyButton we thank you for sharing your experiences with us on TripAdvisor. We apologize for your disappointment and resentment. Guest satisfaction has highest priority. Your review gives us a lot of indications where we have to improve and we will use them as good as we can! Nevertheless, it is our hope that you would be willing to give... More 

Nottinghamshire, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 7, 2015

What can I say its a joke. Got to the hotel late. Lady at the reception says to late for food. then says I will take you to a block.so I say I've paid to stay in this hotel. She takes no notice. Till I repeatedly told her.so she takes me to my rooms.this is not new for 2015 ?.a... More 

Helpful?
1 Thank steff1954
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear steff1954 we thank you for your honest feedback of your recent holiday at smartline Faliraki. We deeply regret to hear that you did not enjoy your stay and were not satisfied with the accommodation and food. We attach great value to the quality and variety of our meals, hence we take your comment as an encouragement for improvement. We’re... More 

Staffordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 2, 2015

Terrible , listen to all the bad reviews as they are 100% accurate. I have made a complaint to Thomas cook regarding this hotel, food is terrible, cold , no english food at all, raw meat, pool never cleaned, sewage smell all the time, hotel all open so any one could walk in, thomas cook never turned up for my... More 

Helpful?
1 Thank Julie L
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear Julie L thank you for taking the time to share your impressions with us on TripAdvisor. We’re very sad that we couldn’t meet your expectations. Your comment will be forwarded and discussed within the team. We hope to restore your faith one day in the future. Kind regards the smartline Faliraki Team More 

Rotherham, United Kingdom
Level Contributor
6 reviews
1 of 5 stars Reviewed October 1, 2015 via mobile

Where do I start...After reading mixed reviews I thought I would stay open minded and as we arrived at the hotel things did look promising, reception area looked brand new after that it's all down hill. The hotel is advertised as brand new 2015 however the room what we was shown to which probably only be rated at a 2... More 

Helpful?
Thank Ruthiebabes90
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear Ruthiebabes90 thank you for your honest review on TripAdvisor. We are sorry to read that you did not enjoy your holiday. We have taken your comments seriously. We apologize for your inconveniences. Your comments will be discussed with the management for improvement. We hope you give us another chance. Kind regards the smartline Faliraki Team More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 12, 2015 via mobile

My boyfriend and I stayed in this hotel from 2/09/15 - 08/09/15 and had an amazing time and met some lovely people. The hotel is part of the smartline chain and can be known as smartline faliraki - however when getting taxis they only know it as Olympia sun hotel. The hotel has recently been refurbished and the manager has... More 

Helpful?
3 Thank Lillianne R
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear Lillianne R thank you for your positive words on TripAdvisor. We are very pleased to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction. Your kind words are very much appreciated. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable... More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 7, 2015

We were very apprehensive when going to stay at this hotel after reading quite a few awful reviews. However, it was too late for us to change hotels so we decided to just see how it went and be positive! On arrival we were shown to our room which was refurbished (as we had requested). Although it was nice, the... More 

Helpful?
2 Thank Holidayreview2234
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear Holidayreview2234 thank you for your valuable feedback of your holiday at our hotel. We apologize for not having met your expectations. We have taken your comments seriously. We took note of all your comments. We are aware of our weaknesses and are currently working on an improvement plan. Guest satisfaction has highest priority and were trying to enhance our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

Just returned from a nice break here, the bad reviews do it a disservice, however do have some valid points. Rooms are fine, air con is free! Cleaned every day apart from Sundays, if you get a room in the back block with no veiws just ask for a room change, we got moved the next day to a nice... More 

Helpful?
3 Thank fredoce
Savvas_Pagonakis, Manager at Olympia Sun Hotel, responded to this review

Dear fredoce we thank you very much for your detailed review of your holiday at our hotel. We are glad to read that in general you enjoyed your stay with us. We have taken your comments seriously. We took note of your comments regarding the bar and ice cream. Please be assured that your comments will be discussed with the... More 

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