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Hotel Playa Carmen

Intersection Santa Teresa/Mal Pais | Playa Carmen, Santa Teresa 60111, Costa Rica
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1 room 1 guest
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80 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a lot of questions about what to do or see while in Santa Teresa and Roy at the front desk was so helpful and patient with us. He told us places to eat, places to rent ATV's and beaches to visit. He also got our ATV started when it stalled out in front of the hotel one morning.... More 

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San Jose, Costa Rica
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms are great, ATM and some of the best restaurants less than a block away! The beach is walking distance. There's really nothing else to ask for. It's right in the middle of Santa Teresa and Malpais.

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Roy U, Manager at Hotel Playa Carmen, responded to this review

Thank you! We love our central location as well. It's wonderful for us that our guests have everything they need within walking distance. It's hard to believe that EVERYTHING is within walking distance, but it really is, right down to the doctor and dentist next door! More 

Heredia, Costa Rica
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

Great place and customer service. Roy is very kind. Very nice rooms, nice pool. AC and hot water works fine. Very nice private balcony.Great location, very close to Playa Carmen (walking distance), to restaurants, Coffee Shops and ATMs. Very close to Malpaís (10 min drive) and Santa Teresa beach (15 min), Playa Hermosa beach (25 min). Better to drive an... More 

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Roy U, Manager at Hotel Playa Carmen, responded to this review

Thank you! Please come back any time! More 

Herzliya, Tel Aviv, Israel
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We (my wife & son) stayed 6 nights. Enjoyed the place and it's location, 30 sec walking from Playa Carmen beach and restaurants. Great location for surfers as well! Roy, the manager was very helpful, devoted and always ready to help! Worth coming back again next time! Needs improvement: The Wifi is too slow! Room cleaning can get a bit... More 

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Roy U, Gerente at Hotel Playa Carmen, responded to this review

Thank you for your comments. We as well would like the WiFi to go faster. haha. Often the remoteness of this area makes connections slow in the entire town. And, we certainly will let the cleaning staff know about being attentive with towels and soap. Please come again soon! More 

Basildon, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here recently, for one night but ended up staying 4! Hotel is really close to the beach and we could see it from our balcony.great location.rooms are spacious, clean and nicely decorated, it had everything we needed - safe, good aircon, decent shower, comfy bed etc.The staff are lovely, really helpful, and any requests were dealt with quickly and... More 

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Roy U, Gerente at Hotel Playa Carmen, responded to this review

Thank you for the lovely comments. It was great to meet you, and we would be happy to do everything possible to make another stay here wonderful for you. More 

Wien
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

Our room was spacious and clean. The balcony overlooks the ocean and had very comfy chairs. The location is awesome- 2 mins from the beach. There is a kitchen for use and a small but adequate pool. All in all perfect for the price and Santa Teresa.

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Roy U, Gerente at Hotel Playa Carmen, responded to this review

Thank you! You are welcome any time. Please come see us again soon! More 

Level Contributor
5 reviews
5 of 5 stars Reviewed July 10, 2015

If you like comfortable small hotels with good people running it this is your place. Located just up from the beach and walking distance to bars and restaurants. Make sure you eat at The Bakery...run by real European bakers. Roy was the best. I got lost driving the back roads and he honored my reservation for the next night no... More 

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Roy U, Gerente at Hotel Playa Carmen, responded to this review
Google Translation

Gracias a Uds! Fue un placer conocerles y ojala que vuelvan pronto! More 

Mobile, Alabama, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 10, 2015

We loved our stay at Hotel Playa Carmen so much we added two additional nights. Roy and Collin was so nice and really gave us great suggestions as to where to eat and go. We will be back next year! Great Quality Hotel and location for the money. The hotel is within walking distance to beach and also have a... More 

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Roy U, Manager at Hotel Playa Carmen, responded to this review

Thank you for mentioning our staff by name. It makes a difference for them that their efforts get noticed by the guests. Please come back soon! More 

1 review
5 of 5 stars Reviewed May 27, 2015

Seriously - what a great place!! And the people who worked there was so kind and helpful with everything!! Anytime I had questions, there were answers. If I needed a cab, they were on the phone getting me one without hesitation. The kindness and efforts of making my stay stress & worry free were over & above my expectations! Everyone... More 

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Roy U, Manager at Hotel Playa Carmen, responded to this review
Google Translation

Gracias! Fue un placer conocer a su grupo y ojala que vuelvan pronto! More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Hotel Playa Carmen is a great hotel. My girlfriend and I stayed in a Deluxe room with an ocean view, and we hadn't seen each other in a long time, so this hotel is very special to us. Santa Teresa is full of great restaurants, and the hotel is within walking distance to most of them. We would definitely go... More 

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Roy U, Manager at Hotel Playa Carmen, responded to this review
Google Translation

Gracias por sus buenos comentarios. Uds. estan muy bienvenidos aqui cuando quieran. More 

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