We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Grand Papagayo by Barcelo

Hotel website
Playa Buena, 485000, Costa Rica
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Occidental Grand Papagayo by Barcelo
View Map
Add Photo Write a Review

2,302 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Occidental Grand Papagayo by Barcelo
See the most recent reviews
San Jose, Costa Rica
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

First of all the service was the worst that I have received in my entire live. How come that I book the hotel for 5 since September, 2015 and they didn't told me that I was supposed to be relocated from Allegro Papagayo resort to Grand Papagayo hotel? My stay was supposed to be for January 22nd till January 24th.... More 

Helpful?
3 Thank Chongchis
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear Chongchis, Thank you for taking the time to post your comments. While we regret that you were relocated from your original hotel, Allegro Papagayo, we maintain that Occidental Grand Papagayo is advertised as an Adults Only Hotel available to adults aged 18 years and over. The original reservation was only for two adults and it was after you were... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Occidental is just beautiful. All the workers were great and friendly. The room was clean and nice. Bed was soft and comfy. The terrain is just gorge... Beautiful, hilly terrain overlooking the sea. The food was great. I really enjoyed my stay at Occidental.

Helpful?
2 Thank Tanisha E
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear Tanisha E, Thank you so much for taking the time to share your recent vacation experience with us here at Occidental Grand Papagayo. We are delighted that you really enjoyed your stay and appreciate the kind words you have regarding our installations and services. It was our pleasure to attend you throughout your stay and we do hope we... More 

Baldwinsville
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel I would give a rating of 3 but the staff a 5. The staff was very professional and attentive during a very busy week. They were so friendly and helpful. The food was very good for an all inclusive restaurant. We never ate at the smaller restaurants since they were always booked by 8:30am even if you stand... More 

Helpful?
3 Thank Nancw
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear Nancw, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We appreciate your comments and your feedback is important to us in order to improve the amenities and services we offer to all our guests. Thank you for highlighting these points and for your suggestions. We`ll certainly take them on board.... More 

San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We didn't have the same quality than anterior stays in this hotel. Being members of First Club they reserved a standard room. Finally we were changed to a better suite. The cleaning and maintening of the room was not good.

Review collected in partnership with this hotel

Helpful?
1 Thank 776martav
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear 776martav, Thank you for taking the time to share your recent vacation club experience at Occidental Grand Papagayo. We regret to see that you experienced some issues and thanks to your valuable feedback we will take corrective measures to ensure that this does not happen in the future. I can assure you that we will do our best to... More 

Rochester, New York
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the moment we arrived, we knew this would be a great trip. Attentive staff, great food, beautiful pool, small clean beach with warm water & activities. Shuttle to town, three bars, disco, great weather! What more could you all for? Towels were always available as well as chairs at the pool & beach. There's is A LOT of up... More 

Helpful?
3 Thank robin_claypool
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear robin_claypool, Thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are thrilled to read your excellent review and appreciate the honest, descriptive information and tips you have passed along for other readers and future guests. It was our pleasure to attend you throughout your stay and we look... More 

Saskatoon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from this fabulous resort. We stayed in building 2, with a view of the pool. The 3 restaurants are excellent, I personally enjoyed the Oriental. The daily buffet was also excellent, no need for anyone to go hungry. The staff was excellent and very helpful at all times. We spend most of our week on the beach.... More 

Helpful?
2 Thank linda50306
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear linda50306, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are thrilled to see you had an excellent stay with us and are grateful for your appreciation of our staff`s effort and the informative tips you have provided future guests. It was our pleasure to attend you throughout your stay... More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

Food, service, layout, cost, amenities.... All bad. The food is generally cold, and eating rooms are too small for the number of guests. The resort is understaffed for the number of guests, and you are lucky to get service and when you do, the employees act like it is a hassle. The rooms are not convenient to anything. Way too... More 

Helpful?
4 Thank A TripAdvisor Member
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear Anonymous, We regret that your recent vacation experience did not meet your expectations. We appreciate the comments you have made and your feedback is most valuable. It is our goal to not only meet but exceed our guest expectations throughout their stay with us here at the Occidental Grand Papagayo. We thank you for your comments and ensure that... More 

Travelers are raving about these Gulf of Papagayo hotels

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Highly recommend this hotel. Such friendly staff. When you needed assistance they were right there to help you no questions asked. Thank you Carlos!!!!!!!! Loved the themed restaurants on the resort. Mexican was my favorite!!! Had a great time and will definitely go back again.

Helpful?
Thank Nicole M
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear Nicole M, Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are thrilled that you enjoyed your stay so much and appreciate you mentioning our amazing staff. I will personally pass along your kind words to Carlos et all as I know they will really appreciate it. Thank... More 

Eau Claire, Wisconsin
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from seven days at the Occidental Grand. We had a group of seven - three rooms. Even though we had originally booked at the Allegro, we were very pleased with our move to the Occidental. The food was amazing! The buffet and lunch grill didn't have a large variety, but the food was very good for an... More 

Helpful?
7 Thank Linda B
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear borofkal, Thank you very much for taking the time to share your recent vacation experience with your group here at Occidental Grand Papagayo. We are thrilled to see you all had a great week and we appreciate the great tips and information you have provided readers and future guests. I know this will prove very helpful. We especially appreciate... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there for our first trip to Costa Rica ad was very pleased with the grounds and staff. One exceptional staff member, Monica working in the reception area, was always able to make any issue we encountered better in every way. The staff were very friendly and always accommodating. Please be mindful it may not be suited for those... More 

Helpful?
2 Thank tclovesmc
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo by Barcelo, responded to this review

Dear tclovesmc, Thank you for taking the time to share your recent experience here at Occidental Grand Papagayo. We are pleased to see you enjoyed your stay and appreciate your recognition of our customer service. I will pass along your comments to my colleagues as I know they appreciate the mention. It was our pleasure to attend you and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

2,547 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2306)
Viewed
Dining (79)
Viewed
Hotel & grounds (551)
Viewed
Pool/beach area (444)
Viewed
View from room (144)
Viewed
Room/suite (207)
Viewed
Bathroom (58)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (5)
Viewed
0:35
Videos (4)
Viewed
Other (806)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (217)
Viewed
Amenities (16)
Viewed
Beach (12)
Viewed
Ocean View Room (with Honeymoon Premium Package) (26)
Viewed
Pool (14)
Viewed
Restaurants and Bars (64)
Viewed
Royal Club Luxury Room (41)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (6)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Room/suite (4)
Viewed
Family/play areas (1)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Gulf of Papagayo
3.6 mi away
Andaz Peninsula Papagayo Resort
Andaz Peninsula Papagayo Resort
#1 of 14 in Gulf of Papagayo
4.5 of 5 stars 796 reviews
1.4 mi away
El Mangroove by Enjoy Hotels
El Mangroove by Enjoy Hotels
#4 of 14 in Gulf of Papagayo
4.5 of 5 stars 357 reviews
1.9 mi away
Secrets Papagayo Costa Rica
Secrets Papagayo Costa Rica
#3 of 14 in Gulf of Papagayo
4.5 of 5 stars 178 reviews
Show Prices
Show Prices
Show Prices
6.7 mi away
Hotel Riu Guanacaste
Hotel Riu Guanacaste
#2 of 3 in Sardinal
4.0 of 5 stars 4,635 reviews
6.7 mi away
Hotel Riu Palace Costa Rica
15.9 mi away
The Westin Golf Resort & Spa, Playa Conchal
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay