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Occidental Grand Papagayo

4.0 of 5 Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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1,767 reviews from our community

Traveler rating
    493
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    316
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    139
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223
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29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (420)
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  • All months
    (1767)
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    (436)
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There are newer reviews for Occidental Grand Papagayo
See the most recent reviews
Long Island, New York
1 review
2 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Occidental three weeks ago for 1 week. Check-in was easy and most of the staff are very polite and friendly. This resort focuses mostly on their time-share guests; from restaurants down to the pool. There are certain chairs you're not allowed to use at the pool because those are for their VIPs (t/share... More 

Was this review helpful? Yes
Cambridge, Ontario
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We totally enjoyed our stay at this resort. The staff is absolutely amazing. Our room in building 23 was very clean every day. The food was fresh and tasty and the entertainment was fun. This is a relatively small resort built in the hills. You can take the shuttles or climb the stairs or walk the trails to the different... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Antonia P, It was a great pleasure to welcome and host you throughout your vacation here at Occidental Grand Papagayo. I would like to express our thanks to you for taking the time to share your vacation experience in your review. You have shared some great points and tips of which I know will be of use to our... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Occidental Grand Papagayo with a girlfriend for a week during the second week of December. It was possibly the best times of our lives thanks to the friendly staff at the resort. They were always there making sure that everything was alright and that we were aware of the activities of the day. Special thanks to... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear christinejohn2014, Thank you again for taking the time write this review and share your experience of Occidental Grand Papagayo with others. Your feedback is so much appreciated and its so rewarding to hear that you had such a great time and regard us as your family. I will be sure to pass on all your kind words to my... More 

London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The flora and fauna were the highlights of our trip. Beautiful, friendly people. Everyone was very helpful and wanted to make sure we enjoyed our holiday. Thank you to Mercedes and Carlos from the restaurants/bar and Carolina from Aqua gym. The weather was superb! Food was excellent! We enjoyed the Sunday BBQ with paella and the romantic dinner by the... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear christinejohn2014, Thank you so much for taking the time to share your recent vacation experience at the Occidental Grand Papagayo. It pleases us so much to read of the great time you had. We really appreciate all your wonderful comments and I`ll be sure to pass them on to Mercedes, Carlos and Carolina as well as management, all of... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Such a pleasant place. I usually don't like all inclusive hotels but this one was a pleasant stay for us. I would highly recommend this place. The rooms were clean, the food was good, the pool area was pleasant and the beach was clean. Some addiotnal benefit such as snorkling tout that came with the hotel and massage on the... More 

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Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Tarzanandi2001, Thank you very much for taking the time to review the Occidental Grand Papagayo. We appreciate your feedback and comments and are pleased to see you enjoyed the food, the pool area, the beach and the snorkeling tour. It was our pleasure to serve you and we do hope we have the opportunity to welcome once again to... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is the best resort I have ever stayed in for the price. The staff was exfellent, at most other resorts I can "feel the disdain" for Gringos,(Albeit well earned by the bad eggs) Here there was very little of that vibe if any. Most of the staff had an excellent knowledge of English and even a few other languages,... More 

Was this review helpful? Yes 3
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear TrueGormagon, Thank you for taking the time to review your recent experience at the Occidental Grand Papagayo. We are so pleased to hear you had such a great time and we really appreciate your feedback regarding the activities, food, scenery and staff. I`ll be sure to pass on your message to Jen in our animation team whom I know... More 

Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed our vacation and will absolutely stay with our new family at the Grand Papagayo again. Everyone was amazing from the maintenance people to the cooks to the concierges to the maî·tred's and gardeners. We were so pleased and would invite our friends and family to stay and enjoy the wonderful service. The resort is beautiful and so are... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear bmcginnCanada, Please allow me to thank you very much for taking the time to write such a wonderful review of the Occidental Grand Papagayo. It was so kind of you to mention the wonderful service you received from our colleagues by department, some of which often get overlooked. I will be sure to pass on your lovely comments to... More 

Fort Worth, Texas
Top Contributor
70 reviews 70 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent four relaxing nights at the Occidental Grand Papagayo the first week of December. This was a last minute booking and I always use TripAdvisor as my guide for hotel selection. I was concerned about some of the reviews for this resort. I must say that, overall, I was very pleased. The property is not new but it is... More 

Was this review helpful? Yes 2
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Skottk9, Thank you for taking the time to write your review. We really appreciate your feedback and you have provided our future guests with some great tips and information which I`m sure will be very useful. It was our pleasure to be of service to you and we do hope we can welcome you here once again at Occidental... More 

Hazel Crest, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

guest service great Ruberto Busto was more than helpful food was great spa was great service was fast weather was very very nice and the sun came up each day with birds singing my favorite song the fishing was good and the beach was wonderful you go there

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear montanabob787, Thank you very much for taking the time to write your review of Occidental Grand Papagayo. We are really pleased to hear that you enjoyed your vacation so much with us. It was our pleasure to serve you and I will be sure to pass on your comments to Roberto, whom I know will be very grateful. We... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The best thing about the place was the food. I liked that they had card games and board games in the lobby avaiable for guests. I liked that there were no kids around. The people were nice but there wasnt enough staff around. Although, there were 3 staff that stood out: Josue from guest services (he really helped make the... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Gisell3, Thank you for taking the time to post your review. We regret that you felt the hotel did not meet your expectations. We appreciate the feedback you have given and we are investigating the points your mentioned in order to improve our services and exceed our guests expectations. We do hope we will have another opportunity to exceed... More 

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Hotel Summarization (Beta)

What travelers say

  • Costa rica(35)
  • Italian restaurant(11)
  • Snack bar(10)
  • Very good(8)
  • Royal club(7)
  • Hot springs(7)
  • Grounds were beautiful(5)
  • Coco Beach(5)
  • Pool area(4)
  • Ocean view room(4)

Additional Information about Occidental Grand Papagayo

Address: Playa Buena, 485000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Occidental Grand Papagayo 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Occidental Grand Papagayo Hotel Gulf Of Papagayo
Occidental Grand Papagayo Gulf Of
Occidental Grand Papagayo Costa Rica
Grande Papagayo Costa Rica
Grand Papagayo Liberia
Hotel Style:
#5 Top resorts Hotel in Gulf of Papagayo
#7 Spa Hotel in Gulf of Papagayo
#7 Luxury Hotel in Gulf of Papagayo
#8 On the Beach Hotel in Gulf of Papagayo

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