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Occidental Grand Papagayo

4.0 of 5 Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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1,726 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Brunswick, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After returning home from vacation at the Occidental Grand Papagayo, I find myself better equipped to deal with the hustle and bustle of the East Coast. The resort was located on a small, beautiful beach with very still water—a quiet cove more than a busy shoreline. The ocean view from building 14, where we stayed, was phenomenal, and made our... More

Was this review helpful? Yes 2
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Joates89, Thank you for taking the time to highlight the wonderful location, flora and fauna we enjoy here at Occidental Grand Papagayo. We are delighted to learn that you enjoyed your "much needed getaway" with us and appreciate all your comments and feedback regarding your experience. We look forward to welcoming you again in the near future. Kind regards More

Rochester, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was a little wary reading some of the reviews before we went, but had a great experience. We were there as first club members, when we checked in we were taken to the first club area to check in, Karina did a great job getting our group checked in (6 people, 3 rooms). She then talked to all of... More

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear MikeProchaska We appreciate the feedback you have given in your recent review. We are striving not only to meet but exceed our guests expectations when they visit us. Thank you for taking the time to write your review which will benefit and help our future guests enjoy their stay. We look forward to welcoming you here in Occidental Grand... More

Kansas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just returned from Occidental Grand Papagayo and could not have been more pleased! What can you say about the service but WOW! We have traveled all over the Caribbean and Mexico and I will say the service here was unbelievable. How they remember your name I don't know. The rooms where nice and the beds where GREAT no hard... More

Was this review helpful? Yes
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear CVJSK Thank you so much for taking the time to share your great vacation experience with us here in Occidental Grand Papagayo. We are delighted to hear that you were so pleased and "wowed" with our guest service, our facilities and culinary offerings. It is our aim not only to meet but to exceed our guests expectations at every... More

Collingdale, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Adults only, beautiful surroundings, nice rooms and very friendly staff. However there are a lot of stairs to get to almost ever area of the resort, outside of the stairs this place is outstanding. Plenty of food choices, amazing views and some of the most beautiful birds on the resort you would ever want to see.

Was this review helpful? Yes 3
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear awoodlyn Thank you for sharing your vacation experience here at Occidental Grand Papagayo. You have highlighted some great points. It was a pleasure to attend you on your stay here in Costa Rica and we hope to see you stay with us again in the future. Kind regards More

wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I am not going into detail--so many issues with the staff and customer service. Had issues with the lunch, had to wait 15 minutes to get a table even though it was mostly buffet unless you ordered hamburgers. We were there 5 days due to airline problems and was not impressed on any of the customer service issues with this... More

Was this review helpful? Yes 1
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear Pootie18 We regret that your recent vacation experience did not meet your expectations. We appreciate the comments you have made and are investigating and working to resolve issues you have mentioned. We have introduced a no reservation system in our speciality restaurants and the only bookings should be for our Honeymoon guests and those who have paid to enjoy... More

Spruce Grove, Canada
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from the Occidental Grand Papagayo near Liberia (Costa Rica). We went through expedia purchased an Air Canada Package. Our transfers were included and this was a 4 star hotel and an all inclusive. Customer Service was exceptional. Food was very good (only one meal in the main buffet was not very good). We had a ocean... More

Was this review helpful? Yes 1
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear JustBKoz Thank you for sharing your vacation experience here at Occidental Grand Papagayo. We are very proud that you rate our Customer Service as exceptional and we will be sure to inform our employees of your kind words. You mentioned some great tips in your review that will undoubtedly prove invaluable to our future guests. It was our pleasure... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled Monday to Monday. The transfer from the airport to the resort was about 15 minutes - great and picturesque. Our check-in to Room 803 at the Royal Club was quick and seamless. The view from our room overlooked Snake Bay - the best view we've ever had, with volcanoes in the background. The resort itself is very small... More

Was this review helpful? Yes 2
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear Paul J Thank you so much for taking the time to share your vacation experience with us. It was excellent to receive your feedback and learn how much you enjoyed your vacation especially our local flora and fauna, our sunset and adventure walks and our employees friendliness and attentiveness to our guests. We appreciate your informative review and the... More

Kansas
2 reviews
5 of 5 stars Reviewed 1 week ago

For starters, I find myself to be very detailed oriented and meticulous. In addition, I am very optimistic and realistic. I have read many reports on trip advisor and greatly appreciate the feedback. This is my first post and I really would like to set the record straight. When we leave our home, I find it is important to note... More

Was this review helpful? Yes
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear Seagray G Thank you for sharing your experience here at Occidental Grand Papagayo. You have highlighted some excellent points and we greatly appreciate your advice and input in helping our future guests get the most out of their vacation with us here in Costa Rica. It was a pleasure to have you stay here with us and we hope... More

Farmington, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had read some unfavorable reviews before heading to the Occidental. We decided to take a chance and go anyway. We are so glad we did. Staff is wonderful. Food was great. I would not hesitate to return!

Was this review helpful? Yes 2
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear Barbara A We are delighted to hear you enjoyed your vacation experience so much here at Occidental Grand Papagayo. Thank you so much for taking the time to give us your feedback and inform future guests of the great time you had. We look forward to offering you the same wonderful experience, if not better, when you come to... More

Montgomery, Alabama
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Occidental for our Honeymoon, in mid Oct 2014. We booked through a travel agent, and paid an additional fee for an upgraded room. Upon arrival, we were immediately approached by someone pretending to be resort welcome staff, giving the lay of the land, but was really disguising a sales pitch, to book you for a time... More

Was this review helpful? Yes 1
Roberto B, Public Relations Manager at Occidental Grand Papagayo, responded to this review

Dear Tara H Thank you for your comments, your feedback is important to us here at Occidental Grand Papagayo. We regret that the room did not meet your expectations. We have various accomodation types and the interior design differs from the "Show Room" you would have seen at the Vacation Club presentation. With regard to our dining options, we strive... More

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Hotel Summarization (Beta)

What travelers say

  • Costa rica(35)
  • Italian restaurant(11)
  • Snack bar(10)
  • Very good(8)
  • Royal club(7)
  • Hot springs(7)
  • Grounds were beautiful(5)
  • Coco Beach(5)
  • Pool area(4)
  • Ocean view room(4)

Additional Information about Occidental Grand Papagayo

Address: Playa Buena, 485000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Papagayo 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Occidental Grand Papagayo Hotel Gulf Of Papagayo
Occidental Grand Papagayo Gulf Of
Occidental Grand Papagayo Costa Rica
Grande Papagayo Costa Rica
Grand Papagayo Liberia

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