We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Grand Papagayo

Hotel website
Playa Buena, 485000, Costa Rica
Special Rate
Early Fall Savings
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Occidental Grand Papagayo
View Map
Add Photo Write a Review

2,121 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    643
    730
    372
    224
    152
See reviews for
267
1,224
55
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (566)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2121)
  • Mar-May only
    (567)
  • Jun-Aug only
    (552)
  • Sep-Nov only
    (393)
  • Dec-Feb only
    (609)
All months
San Antonio, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Loved our stay here! Staff was awesome. Especially loved the "Fun Club"...Yen, Victor, Katherine, and Michael were great. Loved the activities that were offered as well as lounging by the pool and beach. Rooms were great, food was awesome (the pineapple was delish!)...would definitely love to come back :0)

Was this review helpful? Yes
Newport, Rhode Island
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

the resort was perfect, busy when you what to be and relaxing when you need it. the staff is 2nd to none......friendly and helpful. the four Rest. did a great changing the menu on a daily bases and the food was great. we have already booking our trip for next years.....counting the days thank you all

Was this review helpful? Yes 5
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Joe P, Thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are delighted that you enjoyed your stay so much that we will have the pleasure of your company again soon! Thank you for all of your kind comments and we look forward to welcome you back here,... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First, it's important that you know I have been in Hotel Management for years. I am very understanding when things aren't "perfect," because running a Hotel can be very difficult. BUT-things can also be very easy. We experienced either outstanding service, or the worst service I think I have had in a resort environment. The absolute BEST time we had... More 

Was this review helpful? Yes 7
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Brandi B, Thank you for taking the time to share your comments regarding your recent stay at Occidental Grand Papagayo. Your feedback is important to us in order to improve the amenities and services we offer to all our guests and we were concerned and surprised to read your comments regarding the way you were treated by staff. Here... More 

Travelers are raving about these Gulf of Papagayo hotels

Ancaster, Canada
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent one week at this small and lovely resort. Things are not perfect here but the staff are exceptional. The Italian restaurant is worth going to but I wouldn't recommend the Asian one. There is a fair bit of walking but it was not difficult and there is always the carts to pick you up. Glad... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear neon8rn, Thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are glad that you had a great vacation with us and pleased that our staff made such a contribution to your stay. Thank you for mentioning that you found our Royal Club facilities and service to be well... More 

Fort Pierce, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The resort is a WOW! Yes, the property is gorgeous, but the people are what made my stay great! Josue, the front office manager could not have been more accommodating with all of our needs. Eduardo, the General Manager was hands on and not behind close doors; very professional!

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Ted B, Thank you very much for taking the time to share your recent experience here at Occidental Grand Papagayo. We feel very proud and that you were "Wowed" by our property and staff and very grateful for your kind words. It`s always a great boost for all of us to receive such wonderful praise. It was our pleasure... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Where can I start? After an unpleasant experience at the resort we where originally at this week for our honeymoon, my husband and I decided to change resorts (meaning another extra fee). When we arrived we were greeted with warm smiles and undivided attention. Where we were located we had an amazing view of the ocean, and the staff went... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear sunris3, Thank you very much for taking the time to share your recent honeymoon and vacation experience at Occidental Grand Papagayo. We are very grateful to you for your kind words and are honored to hear that we managed to give you an Amazing honeymoon experience. Thank you for recognizing our staff`s efforts. We are proud to be part... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Staff and Food at this hotel is it's most valuable attraction. Everyone is so kind and well trained to provide a nice experience. I loved it very much. The menu is perfect , high quality and well cooked food. You must have a great Chef there!! All the bartenders at the pool and the beach were awesome. The only... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear PameyAllen, Thank you very much for taking the time to share your recent vacation and honeymoon experience at Occidental Grand Papagayo. We are pleased that you enjoyed your stay and that our staff contributed so much to your stay. Thank you for all your feedback and we`ll get to work on improving our Disco sounds and ambiance immediately. We... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Loved this resort! It has a quiet natural setting upon a cliff over looking the water! We saw monkeys almost everyday plus many other wildlife. The food was very good but selection is small. The Italian restaurant was delicious. The beach was gorgeous. We didn't mind high tide because it reached our chairs and provided a cool off! Bartender waited... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to share your informative review of Occidental Grand Papagayo. We are very pleased that you enjoyed your stay, the attention you received from our staff and the cuisine we offer. It is great to read that you appreciated the beauty of our natural surroundings, our beach and of course, our resident... More 

Chicago, Illinois
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Notice to off-season travelers: The beach is located within a bay that becomes very murky with rainy weather. The scenery and staff earned the fourth star in my rating. My first room had a broken bathtub. They upgraded us to the nicest suite on the property. It was our honeymoon after all. The upgraded room was atop a hill. We... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear iwannatravelnow, Thank you very much for sharing your vacation experience here at Occidental Grand Papagayo. We are pleased to see our staff contributed so much to your stay. I am happy to inform you that we have changed and improved many services and facilities in the year since you vacationed here including our aquatic sports provider and our activities... More 

St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Occidental Grand Papagayo along with several friends for 3 nights in August 2015. After previously staying at an American hotel chain, we thoroughly enjoyed the authentic Costa Rican vibe at the Occidental. We consider ourselves "foodies" & thought the buffet choices, while not extensive, were delicious. We especially enjoyed the food, wine, service... More 

Was this review helpful? Yes 4
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Cindy C, Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great stay and enjoyed the flora and fauna of our natural surroundings and the intimacy and friendliness of our Adults Only concept. It`s great to see that our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

2,345 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2097)
Viewed
Pool/beach area (427)
Viewed
Hotel & grounds (526)
Viewed
Room/suite (204)
Viewed
Dining (75)
Viewed
View from room (140)
Viewed
Family/play areas (8)
Viewed
Bathroom (58)
Viewed
Business center/function rooms (5)
Viewed
0:35
Videos (4)
Viewed
Other (650)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (217)
Viewed
Amenities (16)
Viewed
Beach (12)
Viewed
Ocean View Room (with Honeymoon Premium Package) (26)
Viewed
Pool (14)
Viewed
Restaurants and Bars (64)
Viewed
Royal Club Luxury Room (41)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (7)
Viewed
Dining (4)
Viewed
Pool/beach area (5)
Viewed
Room/suite (4)
Viewed
Family/play areas (1)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Gulf of Papagayo
3.6 mi away
Andaz Peninsula Papagayo Resort
Andaz Peninsula Papagayo Resort
#1 of 15 in Gulf of Papagayo
4.5 of 5 stars 595 reviews
15.9 mi away
The Westin Golf Resort & Spa, Playa Conchal
6.7 mi away
Hotel Riu Guanacaste
Hotel Riu Guanacaste
#2 of 3 in Sardinal
4.0 of 5 stars 4,233 reviews
Show Prices
Show Prices
Show Prices
6.7 mi away
Hotel Riu Palace Costa Rica
1.9 mi away
Secrets Papagayo Resort & Spa
4.0 mi away
Allegro Papagayo
Allegro Papagayo
#8 of 15 in Gulf of Papagayo
3.5 of 5 stars 1,792 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay