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Occidental Grand Papagayo

4.0 of 5 Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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1,687 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Let me first start by saying I was very worried after reading some of the previous reviews (I've been reading them since January when we booked this hotel). Do not be afraid to book this hotel! It is NOT as bad as some reviewers make it seem. Let me also mention that we were part of the First Club and... More

Was this review helpful? Yes 1
Roberto B, Manager Assistant at Occidental Grand Papagayo, responded to this review

Dear Guest thank you so much for taking the time to write a review of your experience with us, we truly appreciate your wonderful comments. We are so glad to hear that you enjoyed the service, the restaurants and the atmosphere at our Resort. We hope there will be another opportunity to host you with us in your Home Occidental... More

Miami Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I stayed @ the Occidental Papagayo Resort, in Guanacaste, Costa Rica. Not the Occidental Grand, but the other Occidental Papagayo in the same area. All inclusive, great food, great service, older resort but clean and spacious rooms. I went with my timeshare, the resort is nested in the middle of no where, but with other resorts near by. We had... More

Was this review helpful? Yes 1
Roberto B, Manager Assistant at Occidental Grand Papagayo, responded to this review

Dear Guest Thank you so much for taking the time to share your experience with us. We're very happy to know that you enjoyed and had a wonderful time. We appreciate your kind comments about services and staff, our goal is always exceed our guest's expectations and we are glad to hear we have achieved this with you. More

jmdc1
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The staff at the resort is very friendly. This includes those who greeted us, the guest services office, waitstaff, bussers, store personnel, lawn and maintenance crew, and housekeeping - every person said hola every time you walked past them. We arrived early and had to wait a few hours for our room, but we were quickly given our wristbands so... More

Was this review helpful? Yes 5
Roberto B, Manager Assistant at Occidental Grand Papagayo, responded to this review

Dear Guest; thank you so much for taking the time to write a review of your experience with us, we truly appreciate your wonderful comments. We are so glad to hear that you enjoyed the service, the restaurants and the atmosphere at our Resort. We hope there will be another opportunity to host you with us in your Home Occidental... More

Chorley
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from a couple of days at the Grand. The rooms were delightful (we stayed in building 4), we had a great view of the bay and were close enough to walk to the restaurants and pool. The food was really good, not your usual junk you get at an all inclusive hotel. Activities looked fun, and well organised.... More

Was this review helpful? Yes 4
Roberto B, Manager Assistant at Occidental Grand Papagayo, responded to this review

We thank you for your honest opinion and the great tips you have mentioned in your review. We appreciate your input in helping our future guests enjoy their experience with us here in the Occidental Hotel Grand Papagayo. It will be our pleasure to attend you on future visits with us. Kind regards. More

Clifton, New Jersey
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was unbelievably friendly and went above and beyond to make sure everyone was happy. The rooms were very nice and filled with all the necessities you can think of and more. The whole resort was very well maintained and very clean. The location was perfect and simply breath taking. Far enough from city life to feel like an... More

Was this review helpful? Yes 3
Roberto B, Guest Service Manager at Occidental Grand Papagayo, responded to this review

Your feedback is important to us. We are striving to not only meet but exceed our guest expectations when they visit us. Thank you for taking the time to write your review. We hope to see you here with us at Occidental Hotel Grand Papagayo soon. More

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited here for our honeymoon. We stayed 4 nights. From the moment we arrived, everything was perfect. They offered us a glass of wine during check in. We had the romance package which i highly recommend for anyone who is on their honeymoon. We got a free 30 minute couples massage, romantic dinner, and breakfast in... More

Was this review helpful? Yes 2
Roberto B, Guest Service Manager at Occidental Grand Papagayo, responded to this review

Dear Guest Thank you so much for taking the time to share your experience with us. We're very happy to know that you enjoyed and had a wonderful time. We appreciate your kind comments about the food, and of course, our staffs, our goal is always exceed our guest's expectations and we are glad to hear we have achieved this... More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I returned from a short stay in Costa Rica where we wish it had been longer. I don't ask for much when I go places a room, pool, bars and restaurants and that it be close to some things to do outside of the resort. Everyone was so NICE; there are no words to describe specially when... More

Was this review helpful? Yes 2
Roberto B, Manager Assistant at Occidental Grand Papagayo, responded to this review

Dear Guest; thank you so much for taking the time to share your experience with us. We're very happy to know that you enjoyed and had a wonderful time. We appreciate your kind comments about the food, and of course our staffs, our goal is always exceed our guest's expectations and we are glad to hear we have achieved this... More

NoDak
Contributor
11 reviews 11 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I read these reviews before our trip and was actually scared to stay here and even checked with our travel agents on a few complaints but she assured us that we would enjoy it and she was right! I didn't find anything wrong with this resort, drinks were great! Food wasn't all that great but you're in Costa Rica not... More

Was this review helpful? Yes 6
Roberto B, Guest Service Manager at Occidental Grand Papagayo, responded to this review

Your feedback is important to us. We are striving to not only meet but exceed our guest expectations when they visit us. Thank you for taking the time to write your review. We hope to see you here with us at Occidental Hotel Grand Papagayo soon. Kind regards More

Bethlehem, Pennsylvania
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from a week at this resort. It is so interesting to read all of the other reviews since there is SUCH a wide range of experiences during the same time period! We used our RCI points and had a very nice room (always had hot water and AC!). Although it was quite a distance... More

Was this review helpful? Yes 4
Roberto B, Guest Service Manager at Occidental Grand Papagayo, responded to this review

Thank you for sharing your holiday experience here at Occidental Hotel Grand Papagayo. You have highlighted some great points. It was our pleasure to attend you on your stay in Costa Rica and we look forward to seeing you again soon. Kind regards More

Pine Grove, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From what we had heard the best time to visit Costa Rica was in March. The weather was beautiful for the entire week we stayed since they had not yet hit the, "wet season," when it rains constantly. We stayed in one of the honeymoon suites down on a cliff. The room had a stunning view of the cliffs and... More

Was this review helpful? Yes
Roberto B, Guest Service Manager at Occidental Grand Papagayo, responded to this review

We thank you for your honest opinion and the great tips you have mentioned in your review. We appreciate your input in helping our future guests enjoy their experience with us here in Occidental Hotel Grand Papagayo. It will be our pleasure to attend you on future visits with us. Kind regards . More

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Hotel Summarization (Beta)

What travelers say

  • Costa rica(35)
  • Italian restaurant(11)
  • Snack bar(10)
  • Very good(8)
  • Hot springs(7)
  • Royal club(7)
  • Grounds were beautiful(5)
  • Coco Beach(5)
  • Ocean view room(4)
  • Pool area(4)

Additional Information about Occidental Grand Papagayo

Address: Playa Buena, 485000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Papagayo 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Occidental Grand Papagayo Hotel Gulf Of Papagayo
Occidental Grand Papagayo Gulf Of
Occidental Grand Papagayo Costa Rica
Grande Papagayo Costa Rica
Grand Papagayo Liberia

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