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Occidental Grand Papagayo

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Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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2,088 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (555)
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1 review
4 of 5 stars Reviewed yesterday NEW

My Wife and I stood at the Occidental Grand Papagayo the last four days of our honeymoon we actually just got back (7/30/15). Overall the experience here was good. The food was good the service was good. Every Night they have like some entertainment at the lounge area which we fun to watch and be a part of. The pool... More 

Was this review helpful? Yes
Austin, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Occidental Grand Papagayo for 5 nights in July 2015. As soon as we arrived the staff were friendly and went out of their way to ensure we were comfortable and had everything we needed. The resort is very pretty and well kept. Although the room was not "luxurious" it was clean and neat. We selected the... More 

Was this review helpful? Yes
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Kathy P, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting important features of the resort and providing our future... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Before, I booked this hotel, I read many of the reviews listed on Trip Advisor. The reviews seemed to be split, so I went ahead and booked a room. I must say that I am glad that I did. I enjoyed my stay at the Grand Papagayo. I did not pay for the Royal Gold program, so I cannot speak... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear DaniGurl727, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are pleased that you enjoyed yourselves overall and appreciate your recognition of all our staff`s friendliness and efforts. We are grateful for the points you highlight in your review and the information you have provided our future guests. With regard... More 

Lousville
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel was extremely clean and service was impeccable. Very beautiful grounds and lively entertainment, daily, by the pool. The gym was quite accessible and had modern equipment for daily use. The spa was spectacular!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear 720tierrak, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are pleased that you enjoyed yourselves overall and appreciate your recognition of all our staff`s friendliness and efforts. We are grateful for the points you highlight in your review and the information you have provided our future guests. It great... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

First of all - Unless you decide to pay for their "Royal Gold" program - prepare yourself for a substandard experience. In the pictures the hotel provides of their pool you will see really nice, comfortable looking chaise lounges - those pictures are a complete fabrication - those chaise lounges are nowhere to be found anywhere on the property. What... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Clifford S, Thank you for sharing your experience of your recent vacation in Occidental Grand Papagayo. Your feedback is important to us in order to improve the amenities and services we offer to all our guests and we were concerned to read some of your comments. We regret that we did not meet your expectations on this occasion and... More 

Delray Beach, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Had a great time visiting Costa Rica this past week. Due to my researching and reading reviews prior to my stay I was prepared for what the Occidental had to offer. I made sure I had activities pre booked, so I was able to bypass the 2-3 hrs tour pitch to buy into the timeshare. I emailed ahead of time... More 

Was this review helpful? Yes 4
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Adam K, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and we appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting some important features of the resort and providing... More 

Ayr, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is on the side of a hill so walking around is good exercise. There are shuttles that run around all of the time if you don't feel like walking. The grounds are well maintained and we just can't say enough good things about the the pleasant and attentive staff, they're just wonderful and always so helpful. We were... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Vacationer2014, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed the intimacy and friendliness of our “Adults Only” resort and that our staff contributed so much to your stay. Offering great service to our guests is our main priority. We thank you... More 

Muskogee, Oklahoma
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here 7/18-7/25/2015. We had an amazing stay. The resort is beautiful, the people are nice, and the food is good. We were utterly shocked at how nice all Costa Rican people are! Idiana helped make our wedding the best ever! We were so happy and impressed with the whole thing. Alberto, Esteban, And Diego in the first club... More 

Was this review helpful? Yes
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear christyjean58, Thank you for taking the time to share your recent vacation and Wedding Day experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great vacation and that we helped to make your Wedding Day so special. We are so proud to see that our staff contributed so much to your experience... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our room was clean, nice and spacious. They have great mattresses, pillows and a feather comforter. Enjoyed the bed very much. The rooms could use a make up mirror for the ladies but other than that everything else was good. Shuttle picked us up any time we didn't want to walk the hills. The resort is large so this was... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Sherry A, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed your stay with us. We thank you for all your valuable feedback which provides us with an excellent tool in order to improve our facilities and services to all our guests.... More 

4 of 5 stars Reviewed 6 days ago NEW

My husband and I just returned from a fabulous stay at the Occidental Grand Papagayo for our honeymoon. If you are looking for a peaceful and serene resort where you can get away from it all - look no further! First and foremost, the staff were truly some of the kindest and most generous people I have ever encountered. They... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Ashley R, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you all had a great time and we appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting some important features of the resort and... More 

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