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Occidental Grand Papagayo

Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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1,958 reviews from our community

Traveler rating
    565
    679
    349
    217
    148
See reviews for
244
1,120
45
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (516)
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English first
  • All months
    (1958)
  • Mar-May only
    (510)
  • Jun-Aug only
    (446)
  • Sep-Nov only
    (393)
  • Dec-Feb only
    (609)
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for a week at Occidental Grand Papagayo and we were happy to be there every day. Staff made sure we could get anything we needed (excursions, transportation etc.). The beach was wonderful and shady (shade is hard to find in Costa Rica) and the pool was refreshing when the sun was not directly overhead. Our room was comfy... More 

Was this review helpful? Yes
north dakota
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The occidental grand was nice. The staff was absolutely wonderful and did everything to make you feel welcome.The food was very good but you are limited to 2 times in the restaurants with reservations in a week's stay. Actually the Italian restraurant experience was fabulous and the food was out of this world. The buffet was consistently good. The room... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear ktndm, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a nice vacation and enjoyed the cuisine we had to offer in all our restaurants. We`re happy that you found the intimacy and friendliness of the resort so appealing. It`s great to see that... More 

Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I spent 10 days at the Occidental Grand Papagayo for our honeymoon and while I was a bit leary initially of All inclusive resort service, I was pleasantly surprised with our trip. The service was excellent. The staff was very friendly and kind, they genuinely wanted to make sure our stay was amazing. The food was great... More 

Was this review helpful? Yes 5
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear A N, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed the intimacy and friendliness of our “Adults Only” resort and that our staff contributed so much to your stay. Offering great service to our guests is our main priority. We thank... More 

Monroe, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We just got back from a 7 night stay had a good time but with a little work it could have been so much better first this hotel is small and simple which is nice but with that being said it is limited very few restaurant's and or bar's. The rooms are out dated but not dirty just old (think... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear ljplanck, Thank you for sharing your experience of your recent vacation in Occidental Grand Papagayo. Your feedback is important to us in order to improve the amenities and services we offer to all our guests and we were concerned to read some of your comments. We regret that we did not meet your expectations on this occasion and please... More 

Hutchinson, Kansas
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay at Grand Papagyo very much. The staff were very helpful and polite. House keeping were efficient. Meals were average to above average nothing exceptional. The beach was nice and never very crowded. A lot of walking and a lot of steps. We went on a couple of outings not through the resort and enjoyed them a... More 

Was this review helpful? Yes
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Mike G, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We`re happy that you enjoyed the intimacy and friendliness of our Adults Only resort. It`s great to see that our staff contributed so much to your stay and I`ll be sure to pass along your comments to my colleagues. Your... More 

Brackettville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I went to the Occidental Grand Papagayo because my friend had a time share through Occidental. My expectations were not very high but I was pleasantly surprised. They had a very good recreation program that was run by a bunch of high energy young people, led by Victor. Yen led many of the activities and was always up and friendly... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear P R R, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a great vacation and enjoyed the cuisine we had to offer in all our restaurants. We`re happy that you found the intimacy and friendliness of our "Adults Only" concept so appealing. It`s... More 

Atlanta, Georgia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort was probably one of the best I've visited thus far for my annual birthday trip to a different Caribbean destination. The service was top-notch thanks to front-desk employees like Priscilla and Noelia. As a vegetarian, I was able to choose from a variety of foods during meals. The resort itself was lovely and not really far from the... More 

Was this review helpful? Yes 7
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear ChiSistah, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great vacation and enjoyed our "Adults Only" concept and the intimacy and friendliness of our resort. We are so proud to see that our staff contributed so much to your vacation... More 

Seaford, United Kingdom
Top Contributor
69 reviews 69 reviews
18 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

Like so many people unsure at first with so many in different reviews on this hotel shall we book or shall we not. Being a season traveler I am so glad I did no hotel is perfect. I upgraded to Royal Club which came with some extras having booked this before my arrival. The room I was given was one... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Expereience Manager at Occidental Grand Papagayo, responded to this review

Dear BillT69, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great stay and enjoyed all our flora and fauna living in our natural surroundings. We are very grateful for all the resort features you highlight in your review and for the... More 

Wausau, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is an adult only resort and we could not have been more happy. The people are so friendly and made our trip a unique experience. It was not rowdy, loud, or over-populated...it was PERFECT. I would highly recommend this resort to anyone looking for a good relaxing time. The food was AMAZING, even the buffet was incredible. There... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Ateam2012, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a great vacation and enjoyed the cuisine we had to offer in all our restaurants. We`re happy that you found the intimacy and friendliness of our exclusive "Adults Only" concept so appealing. It`s great... More 

Laredo, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were worried with the reviews we read prior to our visit in March. We were in building 17 and saw many Coatis and green parrots, and many different birds. There is a family of Happy Howler monkeys not a large family but you can enjoy their antics. We enjoyed the buffet food, the Oriental, Italian and the Mexican. The... More 

Was this review helpful? Yes 7
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Suzette U, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great, relaxing stay and enjoyed the abundance of flora and fauna living in our natural surroundings. It`s great to read that you enjoyed the cuisine we had to offer in... More 

Hotel Review Summarization

What travelers say

  • Costa rica(32)
  • Italian restaurant(10)
  • Snack bar(9)
  • Royal club(7)
  • Hot springs(6)
  • Very good(6)
  • Grounds were beautiful(5)
  • Coco Beach(4)
  • Pool area(4)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,170 photos of this hotel

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Room/suite (197)
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Bathroom (58)
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Dining (70)
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Amenities (16)
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Beach (12)
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Ocean View Room (with Honeymoon Premium Package) (26)
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Pool (14)
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Restaurants and Bars (64)
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Royal Club Luxury Room (41)
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The Hotel (44)

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Hotel & grounds (7)
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Dining (4)
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Room/suite (4)
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Other (10)
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