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Occidental Grand Papagayo

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Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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2,048 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spruce Grove, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We really enjoyed the Occidental Grand Papagayo on our last trip, so I went back. This was a solo trip and I was very comfortable making this venture on my own. The area is very safe and the people are fantastic! We had made such wonderful friends in January/February. We keep in touch through social media, therefore it was really... More 

Was this review helpful? Yes
Central Point, Oregon
1 review
4 of 5 stars Reviewed yesterday NEW

I have to admit I was nervous to stay at this hotel after reading some of the reviews. This was the first vacation my husband and I had taken in 15 years and we wanted to have a wonderful time. Our expectations were exceeded. Don't believe all the negative comments about this beautiful resort! Upon arrival, I was worried because... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I were enticed into taking a tour of the grounds and listening to their timeshare options. They offered a $50 gift card, which can be used towards a massage or tour. Luis, one of the sales managers, told us the timeshare prices and was not happy when we told him we weren’t ready to commit that day.... More 

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Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I just returned from Costa Rica and I stayed at the Occidental Grand Papagayo resort. First, let me say that prior to making a reservation here, I read reviews which to me were indicative that this resort was above average. So now with the good stuff. The resort is super clean. Even the restrooms in the lobby area are clean... More 

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our experience wasn't horrendous, but it wasn't great either. The lobby was nice, the view was pretty (just like the pictures). When we arrived they gave us a mimosa and cool towel which was really appreciated after a 10 hour flight. There was a bit of a wait for our room, but it wasn't unbearably long. The AC in our... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Guest, Thank you for More 

Travelers are raving about these Gulf of Papagayo hotels

texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Papagayo at the beginning of June. I have to say Josue is the BEST. We were in the Royal Club (I recommend this as the only way to stay at this hotel), the extras included in being part of that club were worth it. Josue was so accommodating on ANYTHING we needed the entire trip.... More 

Was this review helpful? Yes
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear mrshouston, Thank you for taking the time to share your recent vacation experience in Occidental Grand Papagayo. We are so pleased that you enjoyed a relaxing time and our Royal Club service. We are especially proud that our staff contributed so much to your stay, especially Josue. Offering great service to our guests is our main priority and I... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Occidental Grand Papagayo is a good vacation destination; the beach is wonderful with black, volcanic sand. As well wild monkeys come several times a day to keep beachers entertained - very cute :) The staff is also very nice and friendly; always willing to help out; some may not speak English very well but they try their best. If you... More 

Was this review helpful? Yes 4
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Selma S, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and the flora and fauna of our natural surroundings and that our staff contributed so much to your stay. The service we offer to guests is our main priority... More 

Boca Raton, Florida, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The all inclusive bar had great quality drinks. The rooms are clean and beautiful. The beach is isolated and relaxing. The staff is friendly and takes care of everything you need. I swam in the pool at 2 am with some friends I met there, and then went for a swim in the ocean at night. It is safe and... More 

Was this review helpful? Yes 4
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Ahmetcan C, Thank you for taking the time to share your recent vacation experience in Occidental Grand Papagayo. We are so pleased that you enjoyed your stay and relaxed within the flora and fauna of our natural surroundings. Its great that you enjoyed the array of drinks we have to offer and the accommodations we provide. We are grateful... More 

Whitby, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A special Thnak you to all the staff at the Occidental, it was an amazing time with wonderful people...special Thanks to Michael, Jeffrey and Jose Maria. The food was excellent, yes even the buffet.!... I have read a few comments about variety, not sure I agree as most were happy with the variety and there was plenty to eat and... More 

Was this review helpful? Yes 5
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear GORBY007, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. Thank you for complimenting the cuisine we offer and our wonderful staff. We would also like to say how grateful we are to you... More 

Marengo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was very nice and clean. Beautiful view and fantastic staff who made you feel extremely special. The food was really good, but I would have liked to have seen more seafood on the menu. I would have also like to have had more bottled water in the suite. The hotel was really beautiful and clean with beautiful docile... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear 962ozers, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed the intimacy and friendliness of our “Adults Only” resort and that our staff contributed so much to your stay. Offering great service to our guests is our main priority. We`re glad you... More 

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