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Occidental Grand Papagayo

Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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1,932 reviews from our community

Traveler rating
    554
    672
    343
    215
    148
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241
1,101
44
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (503)
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Dallas, Texas
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

"All inclusive" what does that mean? I have stayed in many All inclusive properties during my life and with few exceptions it means "we will do everything as cheaply as possible". This hotel is no exception. The rooms are ok, food is terrible, the bar manage admitted the drinks were watered down "for the saftey of the guests who might... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

30 minute ride from airport to hotel. Warmly greeted by Priscilla. She gave us the quick and dirty details of the property with a refreshing welcome drink. The rooms are very nice, comfortable beds with great pillows. There is a mini fridge in each room with bottled water, soda and a couple of cold Imperial Beers. Food was buffet style... More 

Was this review helpful? Yes 3
La Crosse, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Costa Rica, and it by far exceeded my expectations. The staff were very helpful and friendly. Priscilla at the front desk in particular, always seemed to be willing to go out of her way to answer any questions we came up with. Most of the wait staff knew us by name within the first... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Abby S, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo that you spent with your friends. We are so pleased to read that you all had a great time and we appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting some... More 

Jaipur
Contributor
15 reviews 15 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Grand Papagayo on a Luxury Escapes special – very good value. I think the problem with some of the negative reviews is that five star arrangements are expected. Its not five star. We asked to be moved to a sea view/ remote room and our request was accommodated. We loved the far end of the resort, away... More 

Was this review helpful? Yes 3
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear OZTraveller324, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting important features of the resort and providing our future guests... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My wife and I have travelled extensively over the last years. We come from a service background as workers and myself from quality assurance employment. We were at this Occidental resort this past week with some shortcomings, as other resorts; having read previous reviews here. This was our second time in Costa Rica. From the start we were accommodated very... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear DeniseMarielle, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed the intimacy and friendliness of our resort and that our staff contributed so much to your stay. Offering great service to our guests is our main priority. We thank you for all... More 

Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We have stayed at other Occidental properties so thought this would have been a nice place to stay. Oops. Mistake. Carolina and Fun Club A+, waiters (Carlos) at pool, A+. Other staff - A. Rooms were NOT like pictured but cleaning people were good. We'd asked for our rooms to be close together (3 couples) and we couldn't have been... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear laurelamw, Thank you for taking the time to write your opinion of Occidental Grand Papagayo. We are saddened to read about your recent holiday experience with us and it is unfortunate that you were unaware of the location or topography of the hotel. The terrain of the Gulf of Papagayo is such that the majority of hotels, including ours,... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Priscilla, the front desk agent, was probably the best I've encountered so far. She was extremely helpful and always seemed to be there. She's definitely an asset to this hotel. Overall, the hotel was really nice, room and grounds. The only bad thing I have to say about it is that besides my group of friends, I don't think any... More 

Was this review helpful? Yes 2
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Jania F, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and that our staff contributed so much to your stay. The service we offer to guests is our main priority and we are proud to see our colleagues name... More 

California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

cons: it was our honeymoon very disappointed, our in laws paid extra for a bigger room, champaign, chocolates the works.. when we arrived to our room there was none of that. the mini bar was slightly used looks like half of the items were missing,no towels. We then faced time our in laws to say thank you they were shocked... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear nicoleh, Thank you for posting comments regarding your stay in October of last year. We apologize that you did not receive all the amenities you were expecting on your honeymoon. After consultation with my coleagues it would appear that we were not advised when your reservation came through on our system that you were in fact celebrating your honeymoon... More 

Houston
Contributor
16 reviews 16 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I went for our 4th year anniversary and it was as great as the first time we went for our honeymoon. We had an issue with our room and they promptly moved us to a new room. We didn't have have to move the bags, they did it for us as we were enjoying the beach. The... More 

Was this review helpful? Yes 2
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Elva Z, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you chose to come back and visit us and that you had a great vacation again. We are happy to read that our staff contributed so much to your vacation experience. We are grateful for... More 

Saskatchewan, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This resort is a smaller resort which we read up on prior to booking. Myself and 3 friends stayed here for a week in january 2015. It was exactly what I expected. The rooms were nicer then I had thought after reading some reviews. Beach is narrow and one pool but never had any troubles finding a spot reguardless of... More 

Was this review helpful? Yes 1
Lynda Anne W, Reputation Manager at Occidental Grand Papagayo, responded to this review

Dear Jenna G, Thank you for sharing your recent vacation experience of Occidental Grand Papagayo that you enjoyed with your friends. We appreciate all your comments and value your feedback. We are glad to see that your expectations were met and we will take action where necessary so that we may improve the facilities and service we offer to all... More 

Hotel Review Summarization

What travelers say

  • Costa rica(35)
  • Italian restaurant(11)
  • Snack bar(10)
  • Very good(8)
  • Hot springs(7)
  • Royal club(7)
  • Grounds were beautiful(5)
  • Coco Beach(5)
  • Ocean view room(4)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,114 photos of this hotel

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Room/suite (193)
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Bathroom (55)
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Dining (70)
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Amenities (16)
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Beach (12)
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Ocean View Room (with Honeymoon Premium Package) (26)
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Pool (14)
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Restaurants and Bars (64)
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Royal Club Luxury Room (41)
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The Hotel (44)

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Hotel & grounds (7)
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Dining (4)
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Room/suite (4)
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Other (10)
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