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Occidental Grand Papagayo

Playa Buena, 485000, Costa Rica
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Occidental Grand Papagayo
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Occidental Grand Papagayo
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2,011 reviews from our community

Traveler rating
    592
    691
    358
    218
    152
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249
1,153
48
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
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  • All months
    (2011)
  • Mar-May only
    (563)
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Fredericton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My 4 friends and I had an amazing time at the Occidental Grand Papagayo! We couldn't have asked for better service from the resort from pre arrival responsiveness to my questions, check in, the guest services, entertainment services, and restaurant services. A special shout out to resort staff Cristian, Josué, Roberto, and Jefe as well as Ignacio, Carlos, Mercedes, Juan,... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear TrishG75, Thank you so much for taking the time to share your recent vacation and 40th Birthday experience you shared with your friends here at Occidental Grand Papagayo. We are so pleased to read you all enjoyed the intimacy and friendliness of our “Adults Only” resort and that our staff contributed so much to your stay. Offering great service... More 

Delaware
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice clean hotel, wonderful staff and always pleasant, hardworking, they do all the best for the clients. It is amazing to see the Howler Monkeys every day and we saw the Capucins at Palo Verde tour boat booked at the hotel. We did the small catamaran sunset cruise too it was fun. Very hot country, be sure that you drink... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear duduce, Thank you very much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you enjoyed yourselves and experienced and appreciated all the flora and fauna in our natural surroundings. We are grateful for your comments and for the information and great tips you have provided our future... More 

Maryville, Tennessee
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My friend and I booked this last minute and weren't disappointed. The food was good and had a lot of variety. If you want to eat Mexican, Italian or Chinese make sure to make those reservations when you check in. The pool was huge so if you didn't want to do any of the water classes there was plenty of... More 

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear 0317Christine, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for highlighting important features of the resort and providing our future guests... More 

Nobleton, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

This hotel is a 2+ only. There is only one pool, the water was dirty, the hot tub was not hot, the rooms need to be updated and repairs done. There was too much of a sales pressure pitch on their "vacation club" all week long, you can't escape it. We didn't realize how remote this hotel is. All excersions... More 

Was this review helpful? Yes

Travelers are raving about these Gulf of Papagayo hotels

Richmond, Texas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hotel is Very Nice! Well manicured and kept. The people are extremely accommodating and ready to help if needed. Do keep in mind, they also sell Vacation Club Memberships there. So, if you're not interested, do tell them up front. Otherwise, go to the presentation. It's not a "Normal" Time Share, by any means. We absolutely loved the resort.... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Chris N, Thank you so much for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read you enjoyed the intimacy and friendliness of our “Adults Only” resort and that our staff contributed so much to your stay. Offering great service to our guests is our main priority. On behalf... More 

Gilbert, Arizona
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fun Club: Yen, Victor, Michael and Katherine were really great, very personable and fun to be around. The hotel and all the staff were great. Food was real good, Patricia working as a server was spectacular. Will return to this property for sure

Was this review helpful? Yes 4
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Randy B, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and that our staff contributed so much to your stay. The service we offer to guests is our main priority and your comments serve as great motivation to us... More 

New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We highly recommend the Occidental Grand Papagayo Hotel for these reasons: Hotel in general: The saying “Just another day in paradise” is an understatement with regard to this hotel. We had a little glitch upon our arrival, but Jose’ (Manager) made sure that the remainder of our stay ran beautifully! This vacation could not have been more relaxing and enjoyable.... More 

Was this review helpful? Yes 3
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear Susan D, Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great stay and enjoyed the flora and fauna of our natural surroundings and the intimacy and friendliness of our Adults Only concept. It`s great to see that our... More 

Norfolk, UK
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This Hotel was chosen for our wedding anniversary and how right we were to make such a choice. This property is in an amazing location and the hotel blends in with its beautiful surroundings with views of the bay and ocean, which are lovely. With the hotel built into the side of the hill its to the large pool you... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Service Manager at Occidental Grand Papagayo, responded to this review

Dear Graham W, Thank you so much for taking the time to share your recent vacation and wedding anniversary experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great stay and enjoyed the flora and fauna of our natural surroundings and the intimacy and friendliness of our Adults Only concept. It`s great to... More 

Charleston, South Carolina
Top Contributor
114 reviews 114 reviews
19 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This entire Costa Rica trip has been truly spectacular and Occidental Grand has contributed immensely to this birthday adventure. When you arrive you are greeted pleasantly by the hotel receptionist. After your hot flight, you are given a refreshing glass of punch and an ice cold facecloth to wipe your brow. This is before they ask for any information. As... More 

Was this review helpful? Yes 2
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear infoctri, Thank you so much for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great stay and enjoyed the flora and fauna of our natural surroundings and the intimacy and friendliness of our Adults Only concept. It`s great to see that our staff... More 

Libertyville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel is set on a hill so the view is amazing from the first few steps into the lobby. Everyone here was really friendly and the service was excellent everywhere. The room was a nice size and we had a beautiful ocean view. The bathroom was quite large. The food was better than I expected. The snack bar was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lynda Anne W, Guest Experience Manager at Occidental Grand Papagayo, responded to this review

Dear pauloW913MO, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and that our staff contributed so much to your stay. The service we offer to guests is our main priority and your comments serve as great motivation to us all.... More 

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