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Hilton Papagayo Costa Rica Resort & Spa

4.0 of 5 Playa Arenilla, Costa Rica
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Certificate of Excellence 2014
Hilton Papagayo Costa Rica Resort & Spa
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Hilton Papagayo Costa Rica Resort & Spa
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2,154 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed today NEW

I book a family trip every year using hilton points for a week and two rooms. Up to this trip our favorite place is grand wailea in Maui. This was my first all-inclusive with hilton (it's their first and only all-inclusive so far). For the amount of points per night this is a steal. 850k for two rooms in Hawaii... More

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cmtk767
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

In general the hotel is very nice, all the stuff is very helpful, the facilities and rooms are very good and we did not experience any issues. However, there were too many minor shortcomings for a hotel in this price range: - There is no concierge, only front desk. - You get no contact information for a manager or customer... More

Was this review helpful? Yes
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear cmtk767 Greetings from Costa Rica!! I am glad to read that you had great stay at Hilton Papagayo Costa Rica Resort & Spa and particularly that our staff, room and facilities met and exceeded your expectations during your stay. We would like to inform to all to our tripadvisor travelers that our Guest Services Desk is located at the... More

Aptos, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had to move after the first night..... loud, obnoxious head-banger music began at 11am by the pool. You could her the backbeat even after we moved rooms until 10pm. Morning breakfast music was mellow. Food was mediocre, drinks were cheap liquor and sugary. No premium liquor unless you wanted to buy the whole bottle..... Vodka at $92.00 a bottle.... More

Was this review helpful? Yes 2
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear Meruca, Greetings from Hilton Papagayo Costa Rica Resort & Spa. I am thankful for both your positive comments as well as the 'negatives', which will help us, focus on areas that are important for our guests. . I will discuss your review with my team and address the areas that are in our hands to improve.Should you decide to... More

Salt Lake City, Utah
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My son and I stayed just one night on our way farther north, I must say we were ready to leave! This property is spread out over the hillside and requires a shuttle to haul you around! I am a avid walker but found the steep brick paved hill sides a real pain with lots of ankle breakers along the... More

Was this review helpful? Yes 3
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear Crystal O , Greetings from Hilton Papagayo Costa Rica Resort & Spa. I am thankful for both your positive comments as well as the 'negatives', which will help us, focus on areas that are important for our guests. . I will discuss your review with my team and address the areas that are in our hands to improve.Should you... More

Key West, Florida
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It was over priced for what it was. The people were very nice. The food ranged from good to bad. If you want to make reservations, book them ahead of time. There was a bad smell in one of our rooms and the place smelled pretty bad in the morning around our sleeping area. The drinks lacked consistency from one... More

Was this review helpful? Yes 2
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear Acquiescence80, Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if... More

Mountain Rest, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband, my sister, and I just visited the Hilton Papagayo in October 2014. We will definitely come back. We loved the layout of the resort, the staff, the food, the drinks, the beach, the pools, and especially the spa area. The resort was quiet and peaceful, and it totally met our expectations. We also stayed at the Occidental Grand... More

Was this review helpful? Yes 2
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear Alann g Greetings from the paradise! Thank you so much for your compliments. We truly appreciate your words and are proud you and your family have had fantastic experience from start to finish! I will let Imer, Kevin and William know that they contributed to your one-of-a-kind experience. We hope, even being such a frequent traveler, that we will... More

Geneva, Switzerland
Top Contributor
134 reviews 134 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

I have always been very sceptical about all-inclusive resorts, convinced that they implied annoying collective entertainment, endless poor buffet meals, and semi-prison like conditions with minimal facilities. So until now, we never experienced one. Last weeks stay at the Hilton Papagayo drastically changed my perceptions. In a lush and spacious setting, with lots of different "environments" we were warmly received... More

Was this review helpful? Yes 1
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear robert_bos53, Greetings from the paradise! Thank you for taking a moment to share your fist all inclusive stay experience at Hilton Papagayo Costa with the tripadvisor travelers We are happy to know your first all inclusive hotel stay vacation was a success! I will let Jairo, Julio, Adilia and Ninoska know that they contributed to your one-of-a-kind experience. We... More

Nevada
1 review
5 of 5 stars Reviewed 1 week ago

This resort is truly amazing, everything that I read on the Hilton website was completely true, including all the beautiful pictures of the property! The food was good and it's all inclusive, El Dorado was our favorite (reservations needed). The grounds are really nice and very well maintained, it's definitely a natural paradise. All the staff in this property are... More

Was this review helpful? Yes
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear sherry c, Greetings from Costa Rica!! I am glad to read that you had great stay at Hilton Papagayo Costa Rica Resort & Spa and particularly we met and exceeded your expectations during your stay. We can’t wait to see you again soon!! Sincerely, Miguel Eugene General Manager More

Lafayette, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a truly wonderful resort! We booked our trip through American Airlines Vacations and received an excellent deal that included lodging, airline travel (with first class upgrades) and ground transportation between the Liberia International Airport and the Hilton Papagayo. From the moment we arrived, we experienced gracious and professional service from the entire staff, all of whom were bilingual.... More

Was this review helpful? Yes 2
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear Conness, Greetings from Costa Rica!! Thanks for taking the time to write the great review. We are happy to know your vacation was a success! I will let Julio the shuttle driver, know he contributed to your one-of-a-kind experience. We can’t wait to see you again soon!! Sincerely Miguel Eugene General Manager More

Bozeman, MT
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot say enough good things about this resort and the staff. Friendly, quality, dedication, beautiful...none of these can possibly convey the amazing experience that my husband and I had. NO complaints and we will be back. We are recommending to everyone we know! Thanks to the entire staff for such a great vacation!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Miguel_Eugene, General Manager at Hilton Papagayo Costa Rica Resort & Spa, responded to this review

Dear doreenb622, Greetings from the paradise! It was delightful to read your review and I am very glad you, and your husband enjoyed your stay at the Hilton Papagayo Costa Rica Resort & Spa! Thank you for choosing to come here. Thank you also for highlighting so many aspects you found fantastic at the hotel. I'm most proud we were... More

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Additional Information about Hilton Papagayo Costa Rica Resort & Spa

Address: Playa Arenilla, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Papagayo Costa Rica Resort & Spa 4*
Number of rooms: 202
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Also Known As:
Hilton Papagayo Costa Rica Hotel Gulf Of Papagayo
Hilton Papagayo Costa Rica Resort And Spa
Fiesta Premier Costa Rica
Hilton Gulf Of Papagayo
Gulf Of Papagayo Hilton
Fiesta Resort Costa Rica
Fiesta Premier Resort Spa Costa Rica

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