Dear Toni M, I am sorry your found our hotel impersonal and the service side did not meet up to your expectation and without more details given, I am unable to comment further. Notwithstanding that, thank you for mentioning the good points of our very large pool and excellent breakfasts and that our 2 bed family room was the best... More

Dear grubenmaster, I am delighted that you had enjoyed our “huge choice” breakfast and liked our large lobby with its bubble lifts, indeed we are very different in style & look to the modern day hotels. The management has emphasised on maintaining the resort’s old Penang charm without compromising on guest comfort and service standards. Our spacious and shady landscaped... More

Dear BSonsie, Thank you for endorsing us as one of the best resort in Batu Ferringhi which is presently undergoing a progressive renovation to freshen up our product for the enjoyment of our current & future guests. Our resort has a variety of rates and packages made available online for travellers and we are known to offer the most reasonable... More

Dear Starshine71, I am delighted that you and your family enjoyed our breakfast and liked our large lobby with its bubble lifts, indeed we are very different in style & look to the modern day hotels. Our hotel will soon be further enhanced with our new Fun Play Pool (opening before end of May) adding another friendly family facility for... More

Dear LittleMsMe, I am glad that you agree with the usual guest comment that our rooms are spacious however I would appreciate it if you could let us know the room number you had stayed in so that we can check that particular room with the appropriate rectification as all our rooms have recently been renovated. Our hotel atrium lobby... More

Dear Wendy2533, I appreciate your positive comments on various aspects of our Resort and I am glad that you had enjoyed your recent stay with us. We are ever mindful (and work hard on) that our friendliness, efficiency, service standards, varied facilities and consistency that will count in winning our guests to return to us. We look forward to welcoming... More

Dear IshDewyn, Thank you staying with us recently and your very good 4/5 rating review with all the positive comments of our services and facilities is much appreciated especially endorsing your definite intent to return. Our hotel will soon be further enhanced with our new Fun Pool (opening before end of May) adding another friendly family facility for a splashing... More

Dear Hannan K, I am sorry for the poor impression you had during your stay with us in January with the delayed check in and that your standard room booked was assigned with a twin bedding. We have checked our “Customer Care” logbook that would have recorded any adverse guests’ feedback and our rectifications but we cannot locate any complaints... More

Dear Peter D, Thank you for your excellent 5/5 review of your recent stay at our Resort. Indeed, our large Family room with the super-king-size 8’ beds is definitely building a fanciful reputation for us and we appreciate your positive highlights of our facilities and service with your crisp and concise review. I appreciate your endorsement on our lovely breakfast... More