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PARKROYAL Penang Resort, Malaysia

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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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PARKROYAL Penang Resort, Malaysia
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PARKROYAL Penang Resort, Malaysia
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1,613 reviews from our community

Traveler rating
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    211
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for PARKROYAL Penang Resort, Malaysia
See the most recent reviews
Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 11, 2012

This was our 3rd visit to Penang and the Park Royal. This time we were a bit disillusioned with the place. In our bathroom the vent in the shower had thick dust on it and on the 5th day I gave in and cleaned it myself. The drinks service by the pool became a bit of a joke - with... More 

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear shawcarterdelolio, It is with much regret I learn about the incident you suffered and only regret that you did not bring it to my attention or my assistant while you were with us to assure that you had a more memorable hotel experience from your stay. Please do contact me personally next you visit Penang and will personally look... More 

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2012

My family and I have been going to Park Royal Penang for the last 16 years or so. Over the years we have seen it gradually develop and change aesthetically, from its original green building to this amazing five star beautifully presented calming place it is today. The Staff: If anything has remained the same thru out is the Friendly... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Charles J, Thank you , thank you, thank you for your very generous comments, really greatly appreciated and can assure you came up as a fantastic boost of moral to all of us at the property as some time we not sure if really we are succeeding in creating memorable hotel experiences to all our guests. Your very nice... More 

Sydney, New South Wales, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2012

Hotel and Day Spa were amazing. Very reasonably priced and all the staff were very friendly and provided very professional service. The Day spa was the best experience I have ever had, even my boyfriend enjoyed the Day Spa. The products and techniques used were amazing, I felt relaxed and my skin looked Amazing. Would recommend the hotel and Day... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Michelle J, It is really nice to read your message and so happy we did it right for you and boyfriend. Yes our SPA has built up a great reputation for some real nice experiences. Thank you once again so much for taking the time to share with us and wish you a fantastic day ahead. Very sincerely, Francois More 

Adelaide
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 8, 2012

Loved this hotel... Everything was amazing. The pools, sunset, and restaurant... All fantastic. I went with a group of 15 mates and had a ball. We found plenty of restaurants and markets on the street but not a huge amount of entertainment for a group of mid 20's blokes. Thanks for an enjoyable stay.

Was this review helpful? Yes 4
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 2, 2012

Our recent stay was great because it was low season and therefore the resort was more quiet than usual. I was a little concerned after reading reviews of how loud the beach music was, or how crowded it can get by the beach area. This wasn't the case with us where it often felt like we had the resort to... More 

Was this review helpful? Yes 5
Adelaide, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 26, 2012

We had originally booked (thru agent) a Deluxe sea view room but moved to a "Grand Deluxe" room with a balcony as the first one felt too enclosed and we wanted to enjoy the warmth without the crowds. The resort has a good range of facilities but all are in need of an upgrade. The rooms and general area need... More 

Was this review helpful? Yes 4
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 21, 2012

If you like some relaxing time this is not your hotel. Hotel is loud, staff is rude and carpet is dirty. Some of the rooms are renovated and some not. A lot of children, with loud music playing on the beach. If you are trying to find some down time, don't stay there, moved to lone pine hotel close by... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear ClaudiaBeck, I very sincerely and deeply regret that you found our property not up to your satisfaction. I acknowledge that during your short stay here we were pretty busy and our hotel was having a fair number of families with children (holidays) as well as honeymooners and numerous returnees but we do believe all our guests will be able... More 

Perth, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 18, 2012

We stayed for a 4 night stay at the beginning of July. We are a family of 4 so had a Family Room. We were surprised at how big the room was, very spacious. The staff were very friendly and helpful. Our daughter turned 8 during our stay and they very kindly sent a birthday cake to our room free... More 

Was this review helpful? Yes 3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear blog4, Thank you very much for your kind feedback and comments, greatly appreciated! We are so pleased to know we made it right and created memorable hotel experiences. Glad to know you will be back which is a great sign for us. Again is great and very comforting for us to read messages like your as sometime we are... More 

Hong Kong
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2012

We stayed at the parkroyal for a three night getaway and loved it. Batu ferringhi is a beautiful location. The resort is in a great spot; on the beach right near the markets and hawker stalls. The pool and grounds are great. The rooms are screaming for a makeover though, the corridors, furniture and rooms are quite old. If you... More 

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear JoannaClaire, I am so glad you had a good time with us. Am pleased to let you know we are actually in process to refresh our rooms, corridors and other hotel facilities in the coming months and hope next time you visit Penang we can show us our greatly improved facilities for better comfort. Have a fantastic time ahead.... More 

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 15, 2012

We stayed at this hotel for 10 days June-July. We had a Deluxe Sea view balcony room on the 5th floor, facing the gardens, and pools. We loved it. We could not fault our room service, or the friendly faces of the staff. Breakfast alfresco delightful. The close proximity to the restaurants , bus service to Georgetown, and Little India... More 

Was this review helpful? Yes 3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear 25penguin888, Thank you so much for your very nice feedback which really help us tremendously to boost our Team moral knowing we did it right for you and family. Also very happy you found our famous breakfast was to your liking. I do hope to have the opportunity to welcome you back in a not too distant future in... More 

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