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PARKROYAL Penang Resort, Malaysia

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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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PARKROYAL Penang Resort, Malaysia
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PARKROYAL Penang Resort, Malaysia
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1,614 reviews from our community

Traveler rating
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    211
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
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There are newer reviews for PARKROYAL Penang Resort, Malaysia
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Penang Island, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

We celebrated our Wedding in Park Royal and spent two nights in the Bridal Suite. The Wedding was a lovely celebration after months of preparation and communication with the hotel staff, especially Sara Lua, who did a fantastic job! The Suite had a scenery overlooking the pool and the beach which was just so relaxing after the Wedding Celebration. In... More 

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Red W, Once again best congratulation on your wedding; we wish you all the very best of happiness and a long life full of joy together. Thank you for your kind comments and am really happy we succeeded to not only created memorable hotel experiences but also to make this special first few days together special for you two.... More 

Kuala Lumpur, Malaysia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 22, 2012

Beautiful property and nice product but lacking in good service. We arrived on a Saturday afternoon at around 12.30noon. We had booked two rooms and were advised the rooms weren't ready. After registration at the Reception, we had our welcome drinks at the lobby lounge while waiting. After approximately 30 minutes of waiting, we asked the people at the Reception... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear sidious19, I personally and sincere apologise for any discomfort created upon check in due to the delay in getting your room and have review with my crew on how we could improve our communication to assure better understanding and greater guests satisfaction. I was pleased to read that you had a pleasant stay and enjoyed our facilities. Following your... More 

Noosa, Australia
Top Contributor
217 reviews 217 reviews
141 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed September 20, 2012

We stayed at the Parkroyal for four nights. I've downgraded my rating due to an unsolved problem with the Air Conditioning. It didn't matter how high a temperature you set, the room was COLD. The only way we managed was by switching it off for periods, which is pretty crude. We complained twice. Nothing seemed to happen the first time... More 

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear amp-qld, I very sincere apologise for any discomfort created with the air-con in your room and have since then review with my chief Engineer for immediate improvement, please accept my sincere apologies. I am really glad you enjoyed our famous Breakfast. We all look forward to welcome you back and wish you a real nice time ahead. Very sincerely,... More 

Singapore
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 20, 2012

Stayed 2 nights in the family room with a connecting grand deluxe. The rooms were acceptable and had a nice beach view. It was just next to the lift lobby but not noisy at all. I think there were some refurbishment going on in some of the rooms in the other wing, as there were plastic wrappings outside the room... More 

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear ann_marisa, I am very grateful for your kind comments and do sincerely appreciate the time to share with all of us. We have taken your comments for the toddlers entertainment and we will ensure to improve in this area around the pool. As well we will improve further on our breakfast to assure we continue to WOW our guests,... More 

Cambridge, United Kingdom
Top Contributor
123 reviews 123 reviews
85 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 19, 2012

We have stayed 5 nights so far out of a week stay in Batu Ferringi. This is a really very good Resort. Incredibly during the weekend the hotel was at 100% occupancy though you wouldn't have guessed it at all, nowhere seemed crowded. There was plenty of space taking in the sun around the pools, admiring the lovely clean grounds... More 

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear FullTime_traveller9, Thank you very, very much for your strong support and real kind words which came as sincere boost of moral to all of us, as at time we feel down when we read that we have fail to achieve our goals in making the guests happy. Thank you for your kind recommendation, really appreciated! We look forward to... More 

Adelaide, Australia
Top Contributor
55 reviews 55 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 18, 2012

We stayed here in August for 4 nights. If you wish to stay in a large hotel with not much character (it looks like every other hotel of this type all over the world!) then this is the place for you. It has excellent children facilities (although we didn't use them!) and the pool is quite nice. Yes, the rooms... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Pam L, Thank you very much on your good comments about our various services, cleanliness and grounds, sincerely greatly appreciated. As always we aim for the best for our guests and are real happy when we succeed in creating great memories for all our guests. Soon our room will be going through improvement process without any disturbances to any... More 

abu dhabi
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed September 16, 2012 via mobile

I have stayed in 6 hotels during my honeymoon. And parkroyal is the worse among them all. I will talk about everything i experienced over there and hopfully you guys avoid making same mistakes that i made by booking( the partially seaside view) room type 1) my room was 2nd floor (room 232) like 5 mins walk from the elivator!!... More 

Was this review helpful? Yes 6
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear pekasho, Thank very much for sharing with us your comments and deeply and sincerely regret that your stay was not as great as you would have expected and as great as we would have love to make it for you ! Please accept my most sincere apologies once again! As mentioned already in this forum, we are aiming to... More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 15, 2012

We stayed here for one night in 2010 right after our wedding. It was a pleasant experience and some of the factors that made it memorable include the great service, cosy room, spacious bathroom with bathtub and the classics playing on their radio channel. We booked through Agoda then. Decided to come back here again for our second anniversary, booked... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear leikuan , I deeply regret any miscommunication and any discomfort caused in your room selection. I apologise for the poor handling upon your call to the reception which could have been more caring. I would like to thank you for your support and for sharing with us your experience as it is only such positive criticisms that we can... More 

Worcester
Top Contributor
63 reviews 63 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 12, 2012

We are now on our 4th night out of 13 and like some people who have written on here, that I was a bit apprehensive about our stay due to some of the negative comments made. I decided to judge the place when I got here and what more can I say, that the place is briliant and can't really... More 

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear daismarg , Thank you for your kind message. I am very pleased to know that we are better than what some say and very glad you are having a great time. Please do let us know who you are, we will be only very happy to personally meet you and also if you have any issues please do call... More 

Townsville, Australia
Top Contributor
99 reviews 99 reviews
38 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 8, 2012

We recently spent 5 nights here and enjoyed every moment! So relaxing! Right on the beach, you can spend your days relaxing by the beautiful pools, or enjoying the various water sports or even horse riding on the beach... The room was very nice. Beds pretty hard, but most Hotel beds are! Breakfast was fantastic! ALOT of choice and variety... More 

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear karen7392, How nice to know we have achieved our goal in creating memorable hotel experiences and mainly ensuring you had a great time with us. Thank you, thank you, Thank you very much for your kind and generous comments on our service and also our famous Breakfast, glad you found it “Fantastic” :)) Yes our beach outlet offer a... More 

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