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PARKROYAL Penang Resort, Malaysia

4.0 of 5 Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Certificate of Excellence 2014
PARKROYAL Penang Resort, Malaysia
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PARKROYAL Penang Resort, Malaysia
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1,404 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I have just returned form a 2 week holiday at this resort. The rooms were clean and safe and no problems with the plumbing. The hotel facilities were excellent. All of the staff could not be more friendly or helpful, even down to the reception staff giving you change for the bus. this was excellent value for money. The location... More

Was this review helpful? Yes
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed yesterday NEW

We really felt well in this place : it's comfortable, the park is really nice, and even the beach, even though Penang is not famous for beautiful beaches, the food is great, particularly the choice at the breakfast buffet. The staff is really helpful and very nice, smiling all the time. It's a perfect place for families, with the slides... More

Was this review helpful? Yes 1
Batu Ferringhi
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The hotel is old, room furniture is old, aircond compressor sound very loud and noisy water piping system turn our vacation into nightmare. There isn't any toothbrush for us to use untill we ask for it.

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Michelle C, I am very sorry to hear your dissatisfaction and sincerely regret very much for not having an opportunity to meet you while at the Resort and be able to improve where necessary to assure a more pleasant and enjoyable time with us. Please do contact me personally next time you intend to visit Penang and will ensure... More

Vadodara, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in this hotel for two nights in second week of May with my family and grand children. The location of hotel is right close to night bazaar on front and on beach on back. Rooms are excellent and staff attitude and services are appreciable . Pools for adults and kids are enjoyable. Complimentary breakfast is worth money. Kids... More

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear shikhar10, We are so pleased to read your kind message and I will surely share with the team your real nice comments about them which will come a boost of moral and a great motivation to perform better as some time we just feel lost when we read some comments, thank you very much for your reassurance. And we... More

Batu Ferringhi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It's been 19 years since we last stayed in this hotel. Stayed 2 nights in this hotel and was still one of the most memorable hotel in our life. Really nice place with great location and with nice and professional staffs. You feel welcomed the moment you step in the lobby for check in. It was a pleasant surprise for... More

Was this review helpful? Yes 3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Muhammad Abdul, It is very rewarding to read your comments and as I mentioned many time, even so, good service is expected, it is very motivating to know when we do it right . I am so pleased your Mum had a great celebration with us and we could have been a little influence in it. Thank you once... More

Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great spot to stay if you have a family, would advise the superior room as the minimum. Staff were fantastic, great service and attention to detail. Pool area is great and the outdoor dinner area is great.

Was this review helpful? Yes 5
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Mark M, How Niiiice to read your message; we are surely not perfect and we make mistakes, we are only human which we are always happy to rectify as soon as we know but your comments and feedbacks really boost our moral to all of us at PARKROYAL Penang Resort, including me, yes a great motivation to excel THANK... More

Perth, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our 3rd stay in 4 years and again it was another superb, relaxing vacation. This year we invited some close friends to help celebrate her 50th b'day. Thanks to Francois for acknowledging our initial review, it goes to show someone actually does take the time to read the reviews. A special thanks to the staff at the Sunset... More

Was this review helpful? Yes 7
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear TheMoz1 , Thank you so, so much for your details feedbacks, really greatly appreciated. So nice to read that you found your stay to be FANTASTIC because of our Associates and I am so pleased to know that you found our breakfast of quality and real enjoyable through it choices offered as well as our famous seafood buffet on... More

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

i have been staying here every year on my yearly Penang trips past 5-6 years. Everything's gone downhill,.. Reception was ok but they've axed the welcome drink? the rooms were not clean..no carpets..only unvarnished wooden floors? the previous occupants trash was still there and the tables were discoloured. Bird poo remained un cleaned by house keeping on the balcony... so... More

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Jenleeph74, I am personally very sorry we fail to create a memorable hotel experience for you and deeply apologise for any inconvenience we may have caused. I also regret we did not had a chance to meet to enable us to rectify immediately and assure you had a more pleasant stay with us, as you experienced in the past.... More

Batu Ferringhi
Contributor
12 reviews 12 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

When booking a family holiday the happiness of the children will eighter make or break the holiday and on this occasion it has made this holiday and the staff and their attention to the needs of there guests has given us the best possible holiday experience ever(we travel a few times each year) thank you to all the staff who... More

Was this review helpful? Yes 4
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Gerrit M, We could not be more delighted than now, after reading your real, real nice message. We are so, so pleased that you and family had a real good time with us and be able to relax, enjoy and HAVE A REAL HOLIDAY when you were with us at PARKROYAL Penang Resort, THANK YOU, THANK YOU, THANK YOU... More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

There are no negative comments I could make about this Hotel We stayed for 6 nights in September and everything is fabulous - Staff, Rooms, Bed comfort, buffet breakfast, cool banabas, bar lobby shops, pool, bar....everything is amazing

Was this review helpful? Yes 4
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Happytraveller973, Great to hear you had a positive and enjoyable time with us. I will be sharing your comments with my crew at lunch I can assure you already that I can hear the positive exclamations and great sense of happiness and pride in all of them. THANK YOU so, so much, only real happy we could have created... More

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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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