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All 12 Batu Ferringhi hotels

PARKROYAL Penang Resort, Malaysia

4.0 of 5 Hotel   |   Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Ranked #5 of 12 hotels in Batu Ferringhi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Amanda M Singapore, null, Singapore
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1,346 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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English first
Singapore, null, Singapore
Contributor
18 reviews 18 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is an old, but lovely, large hotel. The location is great in relation to little shops and the Long Beach food market (yumm!!!!!!!!). The hotel staff are wonderful, with big smiles and an eagerness to help. Overall, the cost was quite high for the quality of rooms in Asia, but the proximity to the beach and the nice grounds... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I find the staff poorly trained and most do not know what they're doing. I kept getting referred to senior staff. Food quality was poor and elementary. The pizza I had, which was recommended by my waiter looked and tasted like frozen pizza with store-bought crust. Rooms look dated. Would not return and cannot recommend.

Was this review helpful? Yes 2
Sydney, Australia
Top Contributor
167 reviews 167 reviews
62 hotel reviews
109 helpful votes 109 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I’ve come out of TripAdvisor retirement for this review… everything about this stay was awful. I wouldn’t be so harsh if I paid RM300 (USD$95) for my room, because that’s what it was worth. But I was charged an extortionate RM604 (USD$191), so I naturally expected at least a four-star (if not five-star) experience. I’ve previously stayed at the Traders... More

Was this review helpful? Yes 3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear manasicaje, Thank you very much for taking the time of your busy schedule to share with us your feedback which are most important to us and I deeply regret that you did not had a pleasant experience during your stay with us. Please accept my deepest and most sincere apologies for any discomfort we may have caused. I, very... More

Hong Kong, China
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent 3 nights at ParkRoyal with our kids and our parents. When we arrived the hotel, the staff at the door didn't help us to load our luggage until we asked him to do so. The room is clean and big but a bit dated and the shower was fixed and not movable which is inconvenience. Breakfast was good and... More

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FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear icwy1080, Thank you for your confidence in us and once again most sincere apologise for your poor arrival experience. We are pleased to know you enjoyed your stay and our breakfast as well as we are happy that your children had a great time in our pools. We always sincerely appreciate, guest like yourself who contact us immediately while... More

Galway, Ireland
Contributor
16 reviews 16 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel. It didn't get excellent because the hotel is probably getting close to requiring an internal room renovation in my opinion. That being said, the rooms were fine and I didn't spend a lot of time in the room anyway. Do get a seaview room though for peace and quiet at night. It is one of the few hotels... More

Was this review helpful? Yes 3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear gufcfootballfan, Thank you very much for your kind review and we are all very pleased to see you had an enjoyable stay with us in PARKROYAL Penang Resort. We do try our best to ensure no sun deck chairs are reserved or blocked in advance to assure comfort to all guests. Also glad to know you appreciated our food... More

Kuala Lumpur, Malaysia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family spent the weekend there and thoroughly enjoyed ourselves. The room and bathroom are a bit dated but the room is spacious. We were give huge king bed and an additional single bed with no extra charge as we were travelling with 2 young kids. Staff are extremely friendly and very helpful. Breakfast spread is good but best to... More

Was this review helpful? Yes 4
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear LimLee99, Thank you so, so much for your real nice comments about our Associates It is sincerely great to know they have been appreciated and very nice of you to take time to let us know even so it is expected! I am very pleased you found our PARKROYAL Penang Resort value for money and we will continue to... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Parkroyal Penang is still a nice place to go due to it's friendly staff. A welcome drink was offered during check in. Breakfast buffet was amazing. My boys love to swim in the two pools that were available. One pool has two slides that kept them entertained for a long time. Our room comes with a huge bed that was... More

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Pat C, It is with sincere great pleasure we read your kind message and we are so, so pleased that your children had a fantastic time in our pools and that you all enjoyed the large food selection at our breakfast. I regret you did not contact us we could have assisted you with the power extension to ensure... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband & I stayed at Parkroyal for 5 days. Due to early arrival we have to wait about 3hours before check-in at 1pm. But the staff done a good job by calling my mobile at 12pm to allow us to check-in earlier. Unlucky, no staff had offered us welcoming drink while waiting :( instead we went to the hotel... More

Was this review helpful? Yes 8
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Rita D, Thank you very much for your kind and nice review. I sincerely apologise that you were not offered our welcome drink upon arrival , very sorry and will ensure to rectify this substandard of service, with apologies once again. I am very pleased that you had a great time at our beach front outlet Uncle Zack and... More

Perth, Western Australia, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As always we had a wonderful visit to Penang and the Park Royal Hotel. Would not stay anywhere else! Staff very efficient and friendly. Breakfasts excellent. Very crowded over Hari Raya and would perhaps not choose that time again. We generally visit Penang in October/November or March/April. However, we always enjoy ourselves whenever we go to the Park Royal.

Was this review helpful? Yes 7
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Disappointed807, Thank you so so much for your vote of confidence and very kind review, it is very much greatly appreciated! Once again we know it is expected from all of you our guests to receive great service but it is real nice to know we did it right , a fantastic motivation to all of us a the... More

Perth, Australia
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My friend and I recently returned from a two week stay in Penang where we stayed at the Park Royal. We were made to feel very welcome and nothing was too much trouble. We had a lovely room with a balcony overlooking the pool and the ocean, our only complaint was the shower over the bath, we would have preferred... More

Was this review helpful? Yes 7
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Doreen and Josephine, How nice to read our real nice feedback , so nice of you to share with all of us. Again I know it is expected and also know we are not perfect but we try and reading your comments really give us a boost of moral and help us greatly to work harder to serve all... More

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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Batu Ferringhi #4 Spa Hotel in Batu Ferringhi #5 On the Beach Hotel in Batu Ferringhi #5 Luxury Hotel in Batu Ferringhi #6 Romantic Hotel in Batu Ferringhi
Hotel Class
Official Description (provided by the hotel)
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
Number of rooms
309

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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