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PARKROYAL Penang Resort, Malaysia

4.0 of 5 Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Certificate of Excellence 2014
PARKROYAL Penang Resort, Malaysia
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PARKROYAL Penang Resort, Malaysia
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1,434 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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  • All months
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Batu Ferringhi
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great resort. Felt like a holiday the moment you set foot into this place. Staffs were friendly and knowledgable about the hotel. Rates reasonable. Close proximity to night markets and restaurants. Highly recommended!!

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Nanchang, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent another most enjoyable weekend at The Parkroyal Hotel, Batu Ferringhi. We had a fantastic sunset meal for two on the balcony of our suite over looking the sea. The staff were again very attentive & helpful and as ever, we enjoyed the wide variety of food on offer at the hotel. A wonderful way to... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Loved this resort! Pools were great including two water slides, great fun. The beach is beautiful but apparently shouldn't swim there due to jelly fish so we stuck to the pool. The bed was very firm but the staff added a pillow top cover for the mattress for us upon asking which was much better. Staff were all friendly and... More

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Leah K, Thank you very much and sincerely appreciate your very kind comments about our Associates which will be shared with them and will come as a great boost of moral not only to all of them but myself including. Even so it is expected to exceed our guests expectations it is very nice to hear we succeeded in... More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Top Contributor
51 reviews 51 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Efficient check-in with personalised care. The room very comfortable and lovely seaview. All resort staff very friendly and big thanks to staff by the name Ali kuz, Razali (SPA & Recreation Manager), Ella (Front Office Manager), Tharma, Juvana Lounge staff, Activities crews, Concierge staff. They make great surprise during my birthday (memorable experience). Definitely i will come here to stay.... More

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FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear taycp, How nice it is to read your message and we are full of pride and very honoured to have had you with us and assuring you had a memorable time with us at PARKROYAL Penang. Your nice comments about our mentioned associates will be pass to them and surely guide them as well as all of us at... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was really a good stay over the weekend with my friends. Service was excellent.Room were huge and very comfortable. Javana Launge one of our favorite place to hang out in the evening. The staffs are very friendly.Ideal place for family vacation.

Was this review helpful? Yes 1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Neesha280513, How delightful for all of us to read your message and know that the Team did performed well and created a memorable time for you; our goal has been achieved and we are so pleased we made it right. Thank you so much for your kind recommendation of our PARKROYAL Penang Resort, really very much appreciated as it... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here in a month of November 2014 for my friends. My room was fantastic, clean, spacious, great view. Thank you to activities team, houskeeping team and front office team. Special thanks to Ella, Ali Kuz, Razali, Tharma and Paul. I will recommend this place to all my friends. Easy access for food, transporation and night market. The service... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

Checked out on the 14th of November. Did not receive a welcome drink. Place was old. Dead cockroach in the lobby. Lobby very warm. Only fans. Should incorporate air conditioning. Lobby toilets near the pool are foul. Old wood. Bad odour. Seems unclean and outdated. Lifts are too small. Tourism desk staff hassle you to go on a tour when... More

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FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear AustralianFlower14, Thank you for sharing with us and would like to offer my personal and most sincere apologies for any discomfort we may have caused. I sincerely regret that we did not have the opportunity to meet and enable us to rectify where ever possible to assure you had a more pleasant stay with us. I can’t remind enough,... More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Here on a business & family trip. Was pleased that check in was very personalized. Though the mix up in my room reservation discounted the experience. Booked a Deluxe sea facing room and was assigned room 323. The room would have been very welcoming in it's hey days I'm sure. Right now, it really needs to be refreshed. A fresh... More

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear CodyYew, Thank you very much for sharing with us, first of all I would like you to accept my sincere apologies for any discomfort caused. You can rest assure that I will personally review the issues brought up to my attention for immediate improvement. I sincerely regret that we did not had the opportunity to meet to enable us... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Delightful experience. Great room and super room service round the clock to help with jet lag :) Pools were nice had a couple of slides. Location great bus service an taxi's aren't that pricey to get around. Right next to night market and nice food stalls and restaurants around. Kids club Kokonut was fantastic great group of ladies who were... More

Was this review helpful? Yes 2
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear MissO85, Thank you so much for your kind comments and we are so pleased that you had a good and memorable time with us at PARKROYAL Penang. Also we are very pleased to know your stay was even more meaningful with the successful celebration of your Mother, glad the surprise was to your liking and to have created a... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Room large and comfortable but beginning to show aging Pool and gardens very pleasant We were not offered porterage on arrival - having to find our own way to room. Friday night buffet in Tamarind restaurant appeared disappointing and overpriced compared to other 5-star hotels in Malaysia. We were only offered the a-la-carte menu as we were leaving having declined... More

Was this review helpful? Yes
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Richard K, It is with much regrets that I notice that our Team at the door fail to perform their expected duties and would like you to accept my deepest and most sincere apologies. I have taken note of your comments on our food & beverage option which I will review with our Restaurant & Bar Team for improvement,... More

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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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