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Holiday Inn Resort Penang

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72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100 , Malaysia
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Holiday Inn Resort Penang
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Holiday Inn Resort Penang
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1,393 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (439)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Starting of with the staff: most pleasant, helpful and friendly The Food: without doubt the best in a very large radius The Rooms: clean pleasant and excellent beds The Location: first class - warm - sunshine - clean air We have come to this place for the last 15 years and every time it is getting better and better. Especially... More 

Was this review helpful? Yes 1
Southampton, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stayed at this hotel for 2 weeks in may.The staff were great, happy doing there job,and nothing was too much trouble,but if you have a good manager,you will have good staff. Dominque the manager always found .time to speak to people, and gave people the time of day. The breakfast was very good. It was nice to meet people... More 

Was this review helpful? Yes 1
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “christine309” I am delighted with your great review and thank you for taking the time to write these kind words. I love the service delivery from our team and the resort is giving such a relaxed feel and atmosphere to relax and enjoy. Our location is great with being close to everything from the night markets and hawker stalls,... More 

sandown
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I been coming here for over 12 years and the standard of staff is still wonderful. Reception very quick on arrival and departure. Room in Tower block immaculate and house keeping excellent. The refurbished Dining Room is a great improvement, and though we had breakfast only on one occasion, preferring lunch around the Pool, we had a number of meals... More 

Was this review helpful? Yes 1
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “mickeymost” It was great having you back and it is always fantastic when we get all the feedback with all our updates we are continuously doing at our hotel. Thank you for your extensive review and we will be very happy to share this with our team. The Boost Juice outlet giving everyone a great fresh option and as... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Have a wonderfull short holidays with family from 1.5.15 till 4.5.15.... An awesome hotel n staff.... Never regrets with the services provides... Really recommended.... For sure we will be back by end of this year.... Keep it up guys....!

Was this review helpful? Yes
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “Nazree B” It is so nice to read your feedback and we are all so pleased that our team managed to provide you with a memorable time for your family break. Thank you for highlighting the team service delivery and the enjoyable atmospheres in the hotel. I love the garden with the palm trees to relax and the sunset... More 

Singapore
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Holiday Inn Resort Penang is a four-star property as stated on booking.com (I booked through the site). Four-star properties (International standard) are generally considered to be above average in terms of amenities and service. By saying service is above average, we are expecting staff to at least smile and perhaps say hi to the guests when they passed-by. This standard... More 

Was this review helpful? Yes 1
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “Illusionistee” Thank you for recognizing our hotel as clean and having rooms with decent standards. I am fairly surprised and disappointed on your comments about the poor service delivery you experienced which is not in line with the other comments we receive on property and on Tripadvisor for our friendly service delivery. To clarify the rate for the FTZ... More 

Singapore
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had been here just for day - amazing location and friendly staff. Spacious room, even though we were on the other side of the sea - they have a very well connected bridge - restaurant has loads and loads of staff to take care of the customers - nice entertainment area. ideally located with lot of stores and eateries close... More 

Was this review helpful? Yes 3
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “varunrao14” Delighted to read our team did a great job for you and created memorable moments. I am pleased to read that you enjoyed our spacious guest room in our Ferringhi Tower. Our great room size with the comfortable beds and the soft and firm pillows make it all a great stay. Glad you enjoyed your stay and thank... More 

Sydney
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great hotel. Staff excellent. Location excellent. Price more than fair. We were free upgraded to the 27th floor with a balcony overlooking the beach and Batu Ferringhi. The room was more than large enough (huge) with a table&chairs, desk, large and clean bathroom and a very comfortable bed. Across on the beach is the restaurant and pool. Breakfast... More 

Was this review helpful? Yes 1
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “Bruce C” It is always great to hear that the team has done the most for our guest and you enjoyed your stay. Thank you for acknowledging our team and our great location in the heart of Batu Ferringhi. Across the garden to the beach with everything conveniently around us in walking distance. The bus stop just outside the... More 

Townsville, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was great especially for families. We stayed in a two bed tower room. The beds are bigger enough for two people. The breakfast was nice and variety and the GM Dominic would come round and introduce himself which was nice. The pool is a winner for the kids and nice cocktails for the wife. Just up the road... More 

Was this review helpful? Yes
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “Craig R” I am delighted with your great review and thank you for taking the time to write these kind words from your stay with your family. Today the sun-sails have been installed over the kids pool to make this area more sun smart. Boost Juice will open mid May too for some extra options. We will be opening... More 

Dubbo Nsw Aust
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second visit to Holiday Inn at Batu Ferringhi and again we were not disappointed. The staff and management are to be congratulated on the splendid service and smiling helpfulness. The rooms on the tower across the road with the Seaview balcony are our favourite, quite large and very well presented and just to sit at night and... More 

Was this review helpful? Yes 1
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “ramsgate19” Thank you for your repeat visit and it was a great pleasure having you and your friends with us again. The balcony rooms are a fantastic to relax & chill and I am continuously stunned and enjoy watching the daily color play of the sunset (either from the balcony or from the garden at the beach). Hence we... More 

Ipoh, Perak, Malaysia
Contributor
20 reviews 20 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i really fall in love with them. If they were an army, they are the veteran army who is highly experienced in the battlefield and most feared by their opponent.They know what how and when to provide the best service required by their guest. I having a very pleasant stay. Their staff were highly trained and helpful. Speechless.. but to... More 

Was this review helpful? Yes 2
DominicEgger, General Manager at Holiday Inn Resort Penang, responded to this review

Dear “hirwan” It is always great to hear that the team has done the most for our guest and you enjoyed a wonderful stay at our hotel. Thank you for your description and recognition of our team. We look forward to have you with us again in the near future and please do not hesitate to contact us directly if... More 

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