The staff is very friendly. However, room was very old and defintely not 5 stars. Service is slow but very friendly. In the night (ie 1am till 2am) it was very noisy since there was a wedding party (?). Prices for food are 6 stars, food quality about 4 stars. In general, we will not come back. More

I love this hotel. It provides truly gracious, prompt and friendly service (and that definitely seems to be a part of the hotel's culture, as its pretty uniform amongst all the staff). Its the kind of atmosphere that makes you feel at home instantly. Definitely recommended for anyone needing some time out, or a bit more of a private setting.... More

Stayed 10 nights in December 2011. It was a busy Christmas holiday period. Hotel is very well run with good and efficient service. Hotel rooms are very well equipped. Although our room was close to hotel elevator we did not hear any noise in the room. There is excellent variety of dishes for breakfast. One minus was the fact that... More

Hotel was so nice with really friendly staff they were every where to help you. Swimming pool was fantastic with that lovely snack bar . Every time I go to Penang I'll go to shangri La again. More

We stayed four nights at this hotel in early January 2012, after spending the first couple of days of our time in Penang based in George Town. It was nice to head out to Batu Ferringhi for a more relaxed setting. The grounds here are the nicest of any hotel I have stayed at. There are plenty of options to... More

This is my second visit to Penang (first was in '97) and even though Batu Ferringhi has seen a lot of development it hasn't lost any of it's charm. Everyone is as friendly as before with a strong focus on making our visit feel special. I love the food and facilities, suitable for families and couples, young and old. The... More

Spent a fantastic week in this great hotel. The bedroom was large, well decorated and overlooking the swimming pool with fresh fruit everyday and immaculate room service. The breakfast was the best I have had anywhere. The beautiful grounds are the perfect place to spend the day, taking in a Mahjong lesson, although I found it too hot playing the... More

My husband and I got married in this hotel and it was fabulous. Initially we were put into a standard room but were moved a few days later..to one of their suites! A once in a lifetime upgrade...one word...fabulous! Staff were brilliant, food fantastic and setting spectacular. We will be going here again and again and again (although I can't... More

Although expensive, the Rasa Sayang in Penang is worth the extra pennies. My kids loved the pool and the breakfast was first class. The service throughout the hotel from all staff made us feel very welcome and I would return to this hotel in a heartbeat. Experience luxury that will truly make your holiday worth it. The free shuttle to... More