We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Batu Ferringhi hotels

Shangri-La's Rasa Sayang Resort & Spa

5.0 of 5 Resort   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Shangri-La's Rasa Sayang Resort & Spa to your Saves list
Shangri-La's Rasa Sayang Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #1 of 12 hotels in Batu Ferringhi
A recent review
3 of 5 stars reviewed yesterday
John1358 Caloundra, Queensland, Australia
  • Reviews (1,521)
  • Photos (896)
  • Amenities
  • Q&A
  • Room tips (389)
  • Location
  • More
Write a Review

1,521 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Caloundra, Queensland, Australia
Top Contributor
56 reviews 56 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed yesterday NEW

Bad bits.hotel is massive,staff on and off with attitude.too Inpersonable for me.pools crowded with insufficient lounges.pricey.stayed in the non smoking but it was smokey. Arrived late at night and crashed,awoke to a balcony view of the car park and garbage area.staff not happy to change rooms but we got the smokey non smoking room.gave up.crows around the place are a... More

Was this review helpful? Yes
Hong Kong
Top Contributor
55 reviews 55 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is the third time we have visited this hotel resort and it was a pleasure to return to it. At present, a section of the hotel is under renovation so rooms are not as plentiful as normal. It is a great place to chill out but at the same time there is plenty to do in nearby Georgetown. The... More

Was this review helpful? Yes
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed here late June/early July 2014 in the Rasa Wing. Our room was stunning, the food excellent and the staff extremely friendly & attentive to our needs. We will definitely return in the future.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I could tell from the moment I stepped in the it was simply abysmal. Our first room was smelly and had what looked like poo stains on the carpet. The wifi is almost non existent in most of the hotel, I went straight away to check out of this dump.

Was this review helpful? Yes 1
Penang Island, Malaysia
1 review
2 of 5 stars Reviewed 2 days ago NEW

Being from the industry and knowing Shangri la well, this is absolutely below standards. I booked my stay at their Rasa wing directly with hotel reservations. A very unpleasant experience from the beginning which then leaves you regretting, honestly not worth the money. One person said, room is ready and escorts you. Almost immediately another one interferes and says no... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We recently spent a week at the Rasa on our honeymoon. Where do we start! The staff are the kindest, friendliest and most accommodating we have ever encountered. There is nothing they won't do to ensure your stay is memorable. Lovely selection of lounges and bars, and the Ferringi Grill is an absolute must for an unforgettable fine dining experience.... More

Was this review helpful? Yes
Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we firslty went to the Shangri-la back in 2012 from a trip home from Europe and we had to come back ! my husband and I have returned to the Shangri-la for our honeymoon and were not disappointed. when staying in the Rasa wing, you are entitled to the complementary afternoon tea (high tea) and evening Canape's. All the staff... More

Was this review helpful? Yes 1
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

By far the best place we have stayed at.From the moment of our arrival we received fantastic service from all at this idyllic hotel. An upgrade to a Rasa suite was the start of our most memorable stay. Definitely would recommend that you stay in the Rasa Wing with their complimentary High Tea, Nightly pre dinner cocktails/Drinks and canapes, pool... More

Was this review helpful? Yes 2
London, United Kingdom
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The food is great in all the restaurants, especially breakfast. The grounds are beautiful and the spa was really good. However the corridors and definitely the exterior of the buildings are showing their age and need decorating. We had 2 rooms here as the first got some cockroaches in it after a few days of heavy rain. We went to... More

Was this review helpful? Yes 1
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Laura1985London: Thank you for your lovely review of our resort. We are disappointed to know about the pest situation in the resort. We have informed our Housekeeping team to look into this with our regular pest control with due diligence so that such a matter will not reoccur again. We thank you again for taking time to write this... More

3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the second I stayed in Rasa Sayang. I really love the hotel breakfast and we had our breakfast beside the beach. The room is big and clean. Especially the bathroom with big bathtub. Really comfortable.

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Shangri-La's Rasa Sayang Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Shangri-La's Rasa Sayang Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Spice market(28)
  • Afternoon tea(13)
  • Very nice(7)
  • Foot massage(6)
  • Friendly and helpful(4)
  • Pool area(4)
  • Soft drinks(3)
  • Best hotel(3)
  • Pool bar(3)
  • Family room(3)

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Asiatravel.com Holdings, Expedia, BookIt.com, Hotels.com, Tingo, Otel, Priceline, BookingOdigeoWL, Despegar.com, Agoda and Venere so you can book your Shangri-La's Rasa Sayang Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

896 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (890)
Pool/beach area (173)
Room/suite (140)
Dining (69)
Videos (1)
View from room (90)
Bathroom (38)
Hotel & grounds (173)
Family/play areas (5)
Other (201)

Management photos: Courtesy of the property manager

All management photos (7)
Room/suite (3)
Hotel & grounds (4)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Batu Ferringhi #1 Spa Hotel in Batu Ferringhi #1 Romantic Hotel in Batu Ferringhi #1 Business Hotel in Batu Ferringhi #1 Luxury Hotel in Batu Ferringhi #1 On the Beach Hotel in Batu Ferringhi
Hotel Class
Official Description (provided by the hotel)
Rasa Sayang Resort and Spa is a luxury resort at Batu Feringgi, one of the most inviting beaches in Malaysia. George Town, the oldest colonial city in the country, is less than an hour away by complimentary shuttle, and offers a fascinating mix of Chinese, Malay and Indian culture. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer