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Shangri-La's Rasa Sayang Resort & Spa

Travelers' Choice award winner
5.0 of 5
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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Shangri-La's Rasa Sayang Resort & Spa
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Ranked #1 of 13 Hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed 1 week ago
LL1949 Oxford
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1,921 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing hotel, staff, service, food and drink. Facilities beautiful, clean, well looked after. The staff couldn't do enough for us. We cannot recommend this hotel highly enough. Good value for money - especially since they also gave us 20% off spa and food as an "early bird"offer.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Almost all staffs are friendly. They would smile and greet each passer-by. They speak good English & courtious too.' Service crews are helpful and creative in food preparation and event set up. Good outdoor ambience: Relax and Rejuvenate.

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Toronto, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

When I was a little girl staying at my grandparents' home in Penang, we would go to the beach at Batu Ferringhi (back when you could swim in the sea) and sometimes be taken to the Rasa Sayang as a treat. In July 2012, my husband and I spent a week in Penang and decided to stay at the Rasa... More 

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SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Elizabeth L: Thank you for your review of our resort and for choosing to stay at Rasa Sayang Resort and Spa. We truly enjoyed reading your review which is so full of compliments for our facilities and services. We are disappointed to know that your husband cut his foot on a pool tile. I hope he has fully recovered.... More 

Swindon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

have just returned from a wonderful 2 weeks in paradise the staff are right when they welcome you home. It is home from home only better. Thank you to all staff for making my stay wonderful. Look forward to seeing you all in November. Kelven Retter

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Cardiff, United Kingdom
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here April 2014 with family for Easter! Unfortunately it was while they were refurbishing half the hotel! Only we weren't informed of this till about two months before departure! They did upgrade us eventually, after about 20+ emails, to a suite in the Rasa Wing! This was lovely & we had the added benefits of afternoon tea & cocktail... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Janine N: Thank you for your review of our resort. We have noted your comments with regards to our resort refurbishment and noted that your stay was in April, 2014. We are pleased to announce that our Garden Wing renovation has been successfully completed in November, 2014. We notified all our online travel partners and travel agents prior to... More 

Bromley, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we had not been overwhelmed by Batu Ferringhi on two previous visits, we decided to return this February as we had left it too late to book at our favoured choices elsewhere. Previously we had stayed at the Lone Pine, but it's recent refurbishment appeared to have diminished it's original character so we chose to stay at the Rasa... More 

Was this review helpful? Yes
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Michael Shortlands: Thank you for your review of our resort. We too are pleased that you returned to Penang and chose to stay at Rasa Sayang Resort and Spa. We are disappointed to know that you found the ambience our Rasa Deluxe room not to your liking. We are pleased that you were able to upgrade to a Rasa... More 

Amman, Jordan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in this resort with my wife and infant daughter, Liked it very much. the hotel staff are very friendly and give you a family like environment, I would strongly recommend this hotel to anybody staying in penang.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Leamington Spa, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our time in penang was made amazing due to the lovely staff at Shangri la. the hotel is amazing but very expensive to eat or drink. saying this within a 5 minute walk you can eat and drink the same food for a third of the price in the local restaurants where the staff can't do enough for you. for... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 5
Adelaide, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay at the Rasa Sayang Penang. I decided it was a good place to go back to as it is a quality hotel, good facilities, great location and without the "party atmosphere" that some of the big hotels on the same beach stretch have. I noticed that many of the same staff were still working at... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Aussie_review Thank you for taking time to write a review of Shangri-La's Rasa Sayang Resort & Spa. We truly enjoyed reading your review and we are pleased that you were able to get reacquainted with our colleagues whom you met from five years ago. We have taken note of your observations with regards to to English language skills of... More 

Canberra, Australia
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is nothing "terrible" about the Rasa Sayang - the service and infrastructure live up to the usual high Shangri-La standard and the afternoon tea and pre-dinner canapes for Rasa Wing guests were a welcome bonus. However this resort did not "wow" me, which is what I generally expect when the most basic rooms cost a minimum of $300. Our... More 

Was this review helpful? Yes 5
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear matkakucing Thank you for taking time to write a review about our resort. We are disappointed to discover that your planned luxury holiday did not turn out as you had wanted it to. We understand that you felt overwhelmed by the other guests during our high occupancy. Also noted are your comments regarding our beach front which we will... More 

Hotel Review Summarization

What travelers say

  • Spice market(28)
  • Afternoon tea(13)
  • Very nice(7)
  • Foot massage(6)
  • Friendly and helpful(4)
  • Pool area(4)
  • Best hotel(3)
  • Family room(3)
  • Pool bar(3)
  • Soft drinks(3)
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Bathroom (39)
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Amenities (90)
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Beach (13)
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Garden Wing Jacuzzi (2)
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Garden Wing King Room with Balcony (40)
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Main Pool (20)
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Rasa Wing Jacuzzi (2)
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Rasa Wing King Room with Terrace (42)
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Rasa Wing Pool (16)
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Rasa Wing Studio Suite with Balcony (51)
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The Hotel (94)

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Hotel & grounds (6)
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