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Shangri-La's Rasa Sayang Resort & Spa

Travelers' Choice award winner
5.0 of 5
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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Shangri-La's Rasa Sayang Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #1 of 13 Hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed 2 days ago
Cathy D Adelaide, Australia
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1,953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband & I just had 6 days with another couple in the a Rasa Wing of the hotel! Once again had better than fantastic time was our 2nd trip to this amazing hotel! Staff are wonderful they really like to know who you are and always trying to please you. Afternoon tea was exceptional as was cocktail hour! We... More 

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Benfleet, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel especially if you want a bit of pampering. Staff are excellent and go out of their way to be helpful. Stay in a Rasa wing room as the free perks eg cocktails and canapés, afternoon tea and a child free pool add to your holiday experience. The hotel has direct beach access and there are... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at Rasa Sayang a few times now and enjoyed all the restaurant options as well. This resort offers genuine great value for money in a luxury setting. The Rasa wing commands a premium price compared to the newly renovated garden wing but it is for a reason. Service is incredible, standard of hotel is high. You will... More 

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Palmerston, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a break of almost 3 years we returned to Shangri-La's Rasa Sayang in Penang. All our memories of past visits were realised again. The staff, from the front desk, to chefs and wait staff at the Spice Garden restaurant, to the cleaning staff were all welcoming and friendly. Nothing was too much. It proves that, if you take an... More 

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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I cannot understand the negative reviews for this hotel! I'm really fussy, so I can honestly tell you I cannot fault this resort.... That beautiful feeling when you walk in the lobby (Rasa wing), the gardens, rooms, exquisite food, beautiful relaxing pool, high tea, cocktails, superior service! Absolutely wonderful. We will keep going year after year, we love it!

Was this review helpful? Yes 2
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an amazing place to relax and chill, great facilities we booked a superior suite which was just great had a very large bath tub on our balcony which was great to soak in while the sun sets. Please ask for Mary she is does foot massages by the beach front and is such lovely person. Would highly recommend... More 

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Hong Kong, China
Top Contributor
96 reviews 96 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went along over the Easter weekend. We had read about the Rasa Wing and had heard about it from friends who have stayed before. The Rasa Wing is ideal for adults wishing to stay somewhere with an adult only pool (nobody under the age of 16 is allowed in the pool). You also have lounge access. The we had... More 

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SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear JPMKing: Thank you for writing about your recent stay experience at Rasa Sayang Resort and Spa. We are happy to note that you found your stay to be quite pleasant albeit a few comments for improvement. We have noted your preference for Diet Coke instead of regular Coke. We will inform our Guest History Manager to record your preference... More 

Knutsford, United Kingdom
Top Contributor
94 reviews 94 reviews
62 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was a bit disappointed and maybe my expectations were high having stayed at two other Shangri-la hotels on this trip. We stayed in the Rasa Wing which does offer good benefits such as the truly excellent Afternoon Tea and a cocktail hour (altho the hors d'oeuvres weren't that good - we did enjoy the sparkling chardonnay!). However check-in was... More 

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SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear LoveFrenchWine: Thank you for choosing to stay at Rasa Sayang Resort and Spa. We have taken note of your comments with regards to our Rasa Wing hors d'oeuvres and we will certainly get our Executive Chef to look into the menu. We are disappointed that your check-in experience and room were as satisfying as we had hoped it would... More 

east yorkshire
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we booed a sea view room in the garden wing , but when we checked in , we changed our minds ,and upgraded to the rasa wing . We picked a garden sea view room , own little garden , patio , a few steps out of the garden , into the lovely grounds , pleanty of sun beds ,... More 

Was this review helpful? Yes 3
Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was my 50th Birthday and wedding Anniversary celebration holiday. On arrival after a very long tiring journey we were met by Meliz Koo the Rasa Wing Receptionist. At check in she informed my husband and I that she had upgraded our room to a garden view room. This room was absolutely beautiful with large bathroom and the obligatory supersized... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear TILLY1, Thank you for taking time to write your review of your recent stay with us. First and foremost, we would like to wish you a belated fiftieth birthday. May you remain happy, healthy with the same sunny disposition at all times. We are pleased that our lovely colleague, Meliz, was there to warmly welcome you to our beautiful... More 

Hotel Review Summarization

What travelers say

  • Spice market(28)
  • Afternoon tea(13)
  • Very nice(7)
  • Foot massage(6)
  • Pool area(4)
  • Friendly and helpful(4)
  • Best hotel(3)
  • Pool bar(3)
  • Cocktail hour(3)
  • Family room(3)
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Amenities (90)
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Beach (13)
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Garden Wing Jacuzzi (2)
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Garden Wing King Room with Balcony (40)
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Main Pool (20)
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Rasa Wing Jacuzzi (2)
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Rasa Wing King Room with Terrace (42)
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Rasa Wing Pool (16)
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Rasa Wing Studio Suite with Balcony (51)
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Restaurants and Bars (46)
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The Hotel (94)

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