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All 12 Batu Ferringhi hotels

Shangri-La's Rasa Sayang Resort & Spa

5.0 of 5 Resort   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Ranked #1 of 12 Hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed yesterday
emmteepee Perth, Australia
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1,599 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for 8 nights with my husband. We found the resort to be top class. The staff are so friendly and go the extra mile to please the guests. The rooms are big and very comfortable, the bathroom spacious. The pool area tranquil and relaxing. I just cannot say enough about this hotel. I now understand why some of... More

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Merrylands, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

1st class presentation, customer service and very well appointed rooms. The grounds were well maintained and lush - just as we expected. there are three styles of accommodation, we stayed in the kid free part of the resort and we enjoyed it immensely. The staff were friendly, greeting us by our names - house keeping responded to our needs within... More

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Haywards Heath
Contributor
18 reviews 18 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The service was excellent. Polite, attentive and very helpful. The hotel is quite dowdy. Having stayed in five star hotels on our trip to Penang this was a disappointment on arrival as it really is a three/four star hotel needing love and attention to bring it back to five. The food was exceptional in the Ferringi grill. The food in... More

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Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Poor information provided by staffs. Services are lacking especially telephone requests. New room design is sensible but not glamorous. Generally, not value for money paid. A bad experience with poor deliverance of info by certain staff.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear wjtan: Thank you for your review of our resort. We are disappointed and concerned about the the service issue that you raised. Please be assured that quality of service is a paramount importance to us. I would appreciate if you could contact me directly with more details via email: communications.rsr@shangri-la.com . We hope that the experience will not deterred... More

Georgetown, Malaysia
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We just had our 3D2N stay in Rasa Sayang and it was a great holiday and we enjoy it so much. Total 3 couples of us with 2 babies and the initial booking is 3 Rasa Wing deluxe room with garden at ground floor, but due to some error made on the reservation and two rooms was changed to garden... More

Was this review helpful? Yes 2
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Kelly T, Thank you for choosing to stay at our resort. We are disappointed to know that you did not get the rooms you desired during your recent stay with us and we apologies for the shortfalls in service that you encountered during the hi-tea. Please contact me directly via email: communications.rsr@shangri-la.com to give us the opportunity to make... More

Penang Island, Malaysia
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I am very disappointed with the service I got from Rasa Sayang. I had my wedding at this hotel on the 30th of August. As usual I reminded the staff from Rasa Sayang hotel that all the preparations needed to be in place for my wedding. I had Dennis Prior as my wedding planner. So, I was dealing with Dennis... More

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SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear JeremyTankimkeat: Thank you for your time in sharing your feedback on TripAdvisor. We too are disappointed and concerned about the service issue that you raised during your wedding dinner on 30 August 2014. Please be assured that quality of service is of paramount importance to us, We have therefore replied to you email on 12 September 2014 to provide... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is pure paradise. I stayed in the garden wing of the hotel which was pure bliss. The rooms have just undergone an upgrade from my visit last year. A modern upgrade which was lovely. The breakfast that is included is top class ..... great selection and great taste. The staff could not do more for you !!! They... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely love the Rasa. My sister spent her honeymoon night here, even though we live 10 minutes away! It is just a beautiful hotel. With an amazing buffet at breakfast, lunch and dinner. We come here for mothers day, christmas, birthdays. We love it so much. If you can afford to stay at any hotel in Penang, THIS is... More

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay was great except for the dust balls we found under the desk and the sink area. Tried calling twice for general cleaning and turndown but all they gave us for the 3 day stay was the turndown bed service. Apparently, they felt confident enough we wouldn't see the dust balls scattered all over the floor (not an exaggeration).

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear touristwalking: Thank you for your review of our resort. We apologise for the disappointing experience you encountered in your room during you stay with us. I will share your feedback with the team and will ensure the necessary improvements are made. I hope that you will choose to stay with us again so that we can deliver hospitality that... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed in the Rasa wing of the hotel in November 2011. We were amazed at what was included as part of the bed and breakfast deal - al a carte breakfast, free soft drinks and fruit by the pool including free sun lotion and charging facilities. Between 3 - 5 pm the hotel provided afternoon tea... More

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Hotel Summarization (Beta)

What travelers say

  • Spice market(28)
  • Afternoon tea(13)
  • Very nice(7)
  • Foot massage(6)
  • Friendly and helpful(4)
  • Pool area(4)
  • Best hotel(3)
  • Soft drinks(3)
  • Family room(3)
  • Cocktail hour(3)

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

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