We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Golden Sands Resort by Shangri-La

Travelers' Choice award winner
Hotel website
Hotel deals
Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Special Rate
Stay For Less
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Golden Sands Resort by Shangri-La
View Map
Add Photo Write a Review

1,899 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    740
    736
    267
    97
    59
See reviews for
887
564
28
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (613)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1899)
  • Mar-May only
    (494)
  • Jun-Aug only
    (475)
  • Sep-Nov only
    (443)
  • Dec-Feb only
    (487)
All months
There are newer reviews for Golden Sands Resort by Shangri-La
See the most recent reviews
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Upon checked, the front desk greet us well & serve us a welcome drinks as well. The check in was fast & all the requirement that I stated during my booking was full-filled (etc : baby-cot needed & higher floor). Really surprise me was the complimentary lunch (pizza) & dinner at Sigi Restaurant. We really enjoyed so much.. My kids... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear cw1996: Thank you for your lovely review of our resort. We are pleased that you and your family had a fabulous stay with us. We too look forward to your return again very soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Perth, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed in this beautiful resort three times in the past couple of years now and would always enjoy our stay. I will be visiting again this year in december. Defiantly one of the best resorts with the best facilities, amazing rooms with gorgeous views and the pools are glorious and the resort is surrounded by many tourist attractions. But... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear evetslee: Thank you for your review of our resort. We are pleased that you are returning to stay again in December. We loved reading your review and look forward to your visit this December. See you soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Damascus, Syria
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Well, the resort is nice (as a resort in Penang). The pools, beach and activities are all satisfactory. The staff where very friendly and helpful. However, there is a huge problem in Hygiene (which is for me the deal breaker when evaluating hotels and restaurants) We got to the room to find the following: - Hair in the bathtub. We... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Dorshoz: Thank you for your candid review of our resort. We are disappointed to know that your otherwise pleasant stay was marred by a lack of hygiene standards in your room. We will like to reassure you that this is a one off situation and our Executive Housekeeper will personally look into the room you mentioned so that this... More 

Melbourne, Australia
2 of 5 stars Reviewed 2 weeks ago

A hotel we have visited on many occassions over the years. Has good potential but badly managed. Dining facilities are dirty, service levels are poor and no sight of anyone in charge. Give it a miss. Better options availabe.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear callistusj: Thank you for your candid review of our resort. We have noted your observations and we will certainly convey them to our upper management. We hope that you can write to us a communications.rsr@shangri-la.com should you have any further feedback or observations. Looking forward to hearing from you soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with family in 2013. Lovely big spacious rooms and very clean. Very modern. Amazing location and lovely sandy beach. Pools are child friendly and staff are nice. Food was nice when ordered but we went on a bed and breakfast basis. Breakfast had good variety but shame about the birds that would fly in and eat the... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Ragini M: Thank you for your review of your past holiday with us. We are pleased that your stay with us was so memorable. We have taken note of your comments with regards to the birds for our future plans. We will certainly think of a way to deter them from coming for the food. Thank you once again... More 

Level Contributor
110 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked a room direct through the website as a birthday treat for myself, we paid for an executive sea view room with bath as it says online but the room didn't have a bath, the staff say you have to request it and the website says its included, plus they had no rooms with baths free so went with... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear AndyAnnable: Thank you for your candid review of our resort. We are disapppinted that your Shangri-La experience was not as pleasant as we had hoped it would be. We will certainly rectify the website content you mentioned. We have also noted your comments with regards to the locals on the public beach. You can always contact our friendly security... More 

Winchester, United Kingdom
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed a week at the Golden Sands Resort and found it very relaxing. we had spent the previous week in the cities so need a rest, which the Golden Sands Resort provided. The room was light, clean and comfortable. The breakfast buffet was lovely and there was so many choices. The hotel was well situated for the night market... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Susan B: Thank you for your lovely review of your recent holiday at Golden Sands Resort. We are very happy indeed that it was a very memorable stay. We enjoyed reading your review and we look forward to more happy visits to come. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was a very pleasant stay and the staff were excellent and very obliging. The room was very comfortable but it was near the mosque. I think intended guests should be asked if it was alright for them to be near the mosque. We got used to the early morning prayers.

Was this review helpful? Yes 3
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Pratap A: Thank you indeed for your lovely review. We are pleased that you had a wonderful overall staying experiencwe with us. We have taken note of your room preference. Please fo write to us at communications.rsr@shangri-la.com so that we can convey your room preference to our Guest History Manager for future stays. We look forward to welcoming you... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed 4 nights with husband and 6 year old daughter. On the whole a very pleasant stay. Staff very friendly and helpful. Quick and efficient check-in and check-out. Nice breakfast with choice of Chinese, Indian, Malaysian and western food. Breakfast room is well ventilated and we enjoyed very much the breakfast in non air-conditioned room. Room a bit aged but... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Annie L; Thank you for choosing to stay with us during your recent holidays. We have taken note of your comments with regards to our rooms for our future plans We certainly enjoyed reading your informative TripAdvisor review and we look forward to welcoming you back again in the very near future. Warmest regards, Suleiman Tunku Abdul Rahman Director... More 

Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 5 nights with 3 teenage children and loved every part of our stay here! Nice rooms (booked 2 adjoining rooms for our family which worked well), great breakfast, great pool area. Enjoyed the beach water sports. Handy to have a laundry on site. Staff were SO friendly and helpful. Good location for night markets and outside eating areas,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear deb_joey: Thank you for your lovely review of our resort. We are pleased that you enjoyed your recent holiday with us and look forward to many more visits from you and your partner in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,474 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1036)
Viewed
Pool/beach area (223)
Viewed
Hotel & grounds (203)
Viewed
Room/suite (181)
Viewed
Bathroom (63)
Viewed
View from room (75)
Viewed
Dining (47)
Viewed
Family/play areas (19)
Viewed
Business center/function rooms (2)
Viewed
0:20
Videos (1)
Viewed
Other (222)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (427)
Viewed
Activities Pool (11)
Viewed
Amenities (90)
Viewed
Beach (46)
Viewed
Childrens Pool (13)
Viewed
Deluxe Seafacing Room (52)
Viewed
Executive Seaview Room (68)
Viewed
Restaurants and Bars (52)
Viewed
The Hotel (88)
Viewed
Waterslide (4)
Viewed
Whirlpool (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Dining (3)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Batu Ferringhi
0.9 mi away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 13 in Batu Ferringhi
4.0 of 5 stars 1,786 reviews
0.5 mi away
PARKROYAL Penang Resort, Malaysia
0.4 mi away
Holiday Inn Resort Penang
Holiday Inn Resort Penang
#5 of 13 in Batu Ferringhi
4.0 of 5 stars 1,466 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Bayview Beach Resort
Bayview Beach Resort
#8 of 13 in Batu Ferringhi
4.0 of 5 stars 1,234 reviews
0.1 mi away
Lone Pine Hotel
Lone Pine Hotel
#4 of 13 in Batu Ferringhi
4.0 of 5 stars 985 reviews
6.9 mi away
Eastern & Oriental Hotel
Eastern & Oriental Hotel
#9 of 71 in George Town
4.5 of 5 stars 1,979 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay