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All 12 Batu Ferringhi hotels

Golden Sands Resort by Shangri-La

4.0 of 5 Hotel   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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78%
Ranked #4 of 12 hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed 1 week ago
Paul P Tarneit, Australia
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1,431 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (475)
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There are newer reviews for Golden Sands Resort by Shangri-La
See the most recent reviews
Tarneit, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay was both enjoyable and very relaxing. Highly recommend for families and couples alike. Sigi's bar service was a bit slow, but apart from that everything was great. The swimming pools were fantastic catering for all ages.The beach was average but plenty to do if you like jet skiing, paragliding etc.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Paul P, Thank you for your lovely review of our resort. We are pleased that you were quite satisfied with your recent stay. We have read with concern on the level of service at Sigi's Bar and we will certainly highlight this to our Director of Food and Beverage for improvement. We certainly hope to improve our service so... More

Perth, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We just checked out of rooms 212 &214 yesterday after another happy stay here for holiday. The service was just wonderful. When we arrived, the staff were expecting our arrival and rooms were ready with a welcome gift as well. What a lovely touch. It is actually really nice to be remembered by staff and welcomed back like we had... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful gardens lots of space rooms great. A little better service in lounge bar as had to hunt for waitress but overall great hotel. Staff friendly, and attentive. Way better then the Hard Rock. Walk out at night and markets r right there.

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Helen B, Thanks so much for your wonderful review of our resort. We will certainly highlight the service quality to our Director of Food and Beverage so the necessary improvements are made. We are pleased that you had a splendid holiday with us and we hope to see you again in the near future. Warmest regards, Suleiman Tunku Abdul... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Shangri-La Golden Sands Resort for over a week in July. We moved room 3 times because of ant infestations in our room... First time we moved the manager was rude and didn't even seem to care. The second time a different manager dealt with it a lot better. Regardless, the ant infestations were horrible... Staff here... More

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear samstravelz, Thank you for your candid review of our resort. We are disappointed that the ant issue was handled in such a manner. Being in tropical climate and the warm weather our guests are encouraged to store all sweets and goodies in the refrigerator to avoid ant infestation. Our Housekeeping team is aware of the issue and we have... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived at the resort and were greeted by friendly staff. Check-in was hassle free, the staff is extremely helpful and friendly. Our rooms were a pleasant surprise as they are spacious and very comfortable. The double bed is enormous and comfortable. All ones personal necessities are provided for by the resort: thongs, shampoo, conditioner, moisturiser even washing detergent. The buffet... More

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Despina T, Thank you so much for your glowing review of our resort. We are working closely with the local authorities to ensure that the local jellyfish population remains under control. We are pleased that you had a great holiday with us and we hope to see you again at Golden Sands Resort very soon. Warmest regards, Suleiman Tunku... More

Hong Kong
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: Resort feel, great rooms, nice library with computers but rude executive desk staff here on night of 16.7.14 who just shouted to colleague 'Closing!!!" to chase us out at 10 mins to closing, otherwise consistent service with greetings by all staff, gd shuttle bus to town, access to Bus 10 & 101...to town, near stalls (don't expect like Phuket.... More

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Meandmykid, Thanks so much for taking time to review our resort. We are pleased that you were able to stay with us. We have read with concern your remarks regarding the Front Desk staff on 16 July, 2014. We wish to further investigate on this matter. Please do e-mail us at communications.rsr@shangri-la.com so that we can further assist. We... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

3rd time here. Tidy well-run resort - about halfway between flash and shabby. Lovely and very helpful staff. Relaxing pool/oudoor area extends down to beach. Really nice breakfast buffet with Euro/Malasia/Chinese/GF options. Great tailor - friendly guy, great suit, very reasonable. Good gym. Hawker food over the road, and nightmarket on the street outside. Would stay here again.

Was this review helpful? Yes 1
Petaling Jaya, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Recommend for travelling with young kids / toddlers. Nice ambience and equipped with essential facilities for kids. Good option to stay with family while travelling to this historical island. A bit of distance away (around 10~15km) from the city centre makes it less crowded compare to others hotels. Hotel provide free transportation to town, thus its not a concern. Hotel... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Penang Island, Malaysia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Day 2 at Golden Sands has been relaxing. The hotel is old but overall well maintained from what we have seen. We originally had a double bed room with what they call a Murphy bed however after 1 night we paid to move to a suite (bedroom and living) as we and our 5 year old needed the space. The... More

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Kaparry, Thank you for your review of our resort. Your comments are much appreciated in our continuous effort in making improvement. We have taken note on all the points regarding the overall condition of the resort and the extra water slides for the children. We will also highlight the pool service level to our Director of Food & Beverage... More

Caloundra, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of four recently stayed at Golden Sands Resort by Shangri-La at Batu Ferringhi, Penang. We loved our stay. We went there with another family of four and asked to have rooms side by side or near to each other and we were lucky enough to get adjoining rooms. We had garden facing rooms which overlooked the large trees... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Night market(46)
  • Very good(15)
  • Long beach(14)
  • Adventure Zone(13)
  • Water sport(8)
  • Cool lounge(7)
  • Sea View room(7)
  • George town(6)
  • Kid Club(5)
  • Rasa Sayang(5)

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

855 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Romantic Hotel in Batu Ferringhi #3 Spa Hotel in Batu Ferringhi #4 Luxury Hotel in Batu Ferringhi #4 Family Hotel in Batu Ferringhi #4 On the Beach Hotel in Batu Ferringhi
Hotel Class
Official Description (provided by the hotel)
Golden Sands Resort by Shangri-La in Malaysia, Penang is the epitome of premier resort getaway for families, groups and individual travellers. Situated in the midst of a laid-back seaside village and the popular Batu Feringgi beach, its locale provides ample opportunity for exploration and leisure. Embraced by sun, surf and fun, the resort's diversity and accessibility is the perfect antidote for jet lag and boredom. Among its 387 rooms include the biggest family suites, with some equipped with Murphy beds (a retractable bed that fits neatly into walls). Dining options include Sigi's Bar & Grill on the beach, a Garden Cafe with 360 degree view of the gardens and pools, a Lobby Lounge overlooking the landscaped garden, state-of-art meeting rooms, banquet hall and Cool Lounge, an innovative transit lounge for early check-in and late check-out stand ready to serve guests. George Town, a UNESCO world heritage site is a short drive away. So are the island's nature trails and myriad cultural centres. Recreational facilities include a water sports center, three tennis courts, Health Club , a Par 3 Executive Golf Courts, two swimming pools with an outdoor Jacuzzi and Adventure Zone, an in house Family Entertainment Centre. An evolving recreational calendar includes activities organized for in-house guests of all ages ... more   less 
Number of rooms
387

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