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Golden Sands Resort by Shangri-La


Hotel class 4.0 of 5
Batu Feringgi Beach, Batu Ferringhi, Pulau Penang 11100, Malaysia
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Reviews you can trust

73% Recommend
4.0 of 5 stars 192 reviews
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By trip type
All (192)
[ Date ] [ Rating ]
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2 of 5 stars
Screennametaken111   1 contribution
UK
Dec 5, 2009 | Trip type: Family New
1/2 found this review helpful

No connecting room as requested, second room given not on same floor. room on same floor given late and stank of smoke. No cot in room despite request on booking. Incorrect linen size on beds on multiple occasions exposing bed innards. multiple items missing from housekeeping sessions on multiple times (soaps/towels/mineral water). Pillow case covered with lipstick on changeover. When... more

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5 of 5 stars
marbles69   1 contribution
warrnambool
Dec 1, 2009 | Trip type: Couples New
1/1 found this review helpful

my husband and i stayed here in june 2008, had an absolute ball! rooms were fantastic,roomy.Breakfast was awsome, anything you could possibly imasgine was available..danishes,fruit,curry,anything! Pool areas really good. The best thing was dinner at the Long-Beach Cafe, all different types of quisine very cheap and the best food. You just have to ignore the cats wandering around. didnt eat... more

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5 of 5 stars
Grapefan   17 contributions
Tunbridge Wells, England
Nov 21, 2009 | Trip type: Couples

Like most other travellers I had some reservations about booking here given the ongoing renovation work. I needn't have worried. We had one of the renovated rooms overlooking the pool for a good value rate. It was very nicely furnished with efficient plumbing and very usable lighting. It was kept spotlessly clean by the maid. We found all the staff... more

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5 of 5 stars
cosmicplanets   7 contributions
Perth
Nov 17, 2009 | Trip type: Couples
1/1 found this review helpful

From the moment you walk through the doors of the Golden Sands Resort, you just have this feeling that there is something about this Resort. The check-in was smooth, efficient and friendly. The concierge greeted us on arrival then we were seated throughout the check-in process, with a waitress offering us a tropical fruit drink to start the relaxing process... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member,   Greetings from all of us at the Golden Sands Resort, Penang! Thank you for sharing your stay experience at our resort. We are happy to hear that you had an unforgettable time with us. In addition, we are very pleased to learn that our facilities had exceeded your expectations. It is the Shangri-La commitment to delight...

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3 of 5 stars
Jellylorum   8 contributions
Singapore
Nov 16, 2009 | Trip type: Solo travel

I have just returned from the Golden Sands and I'm afraid I just can't understand what all of the rave reviews are about. Sure, it's not bad, but it's not great either. To their credit, the management is very open about the extent of the renovations, timing and likely disruption and have tried their best to accommodate the guests. I... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member,   Greetings from all of us at the Golden Sands Resort, Penang! Firstly we regret to learn that certain aspects at our resort have fallen short of your expectations.  However we are glad to note that you found our rejuvenated facilities commendable. We are relieved to know that our redevelopment exercises did not cause you unnecessary inconvenience....

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3 of 5 stars
Hima   16 contributions
London
Nov 15, 2009 | Trip type: Friends getaway

We stayed at this hotel during mid-late September. The hotel was undergoing refurbishment during our stay and therefore I am unable to comment on the end result. The Coffee shop was converted to the temporary reception area which was not that impressive but was only a temporary measure until the new open-air reception area is ready. The bedrooms in the... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member,   Greetings from all of us at the Golden Sands Resort, Penang! Thank you for sharing your stay experience at our resort. We are happy to hear that you had a pleasant time with us. In addition, we are very pleased to learn that you had found our recently rejuvenated room and accompanying facilities delightfully convenient. Besides...

Fantastic
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5 of 5 stars
frazzledcouple   14 contributions
Skye.
Nov 15, 2009 | Trip type: Couples

When booking this hotel l was a bit nervous about the renovations going on and just how noisy it would be, but once we got there l didn't have to worry there was a bit of noise of a daytime but nothing to whine about, the staff were friendly and the buffet breakfast we had was fantastic we ate and... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member,   Greetings from all of us at the Golden Sands Resort, Penang! Thank you for sharing your stay experience and all your positive feedback concerning our resort. We are happy to hear that you had a great time with us and you particularly enjoyed the facilities, food and level of staff service. It is the Shangri-La commitment...

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5 of 5 stars
kathan007   5 contributions
manchester
Nov 11, 2009 | Trip type: Family

Stayed here with my husband who uses a wheelchair and 2 young children. I have to say everything was brilliant from start to finish. We were collected by the hotel luxury car and were offered cold water and refreashing ice cold towels by James the driver. He was really friendly and offered lots of local knowledge about where to go... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member,   Greetings from all of us at the Golden Sands Resort, Penang! Firstly congratulations on your recent wedding anniversary. We are honoured that you have both selected the Golden Sands as your resort of choice. Many thanks for sharing your stay experience and all your positive feedback concerning our resort. We are happy to hear that you...

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4 of 5 stars
SammyBrisbane   1 contribution
Brisbane
Oct 29, 2009 | Trip type: Friends getaway

I am in my late thirties and stayed at this hotel in adjoinig rooms with a couple of friends around the same age. Rooms were lovely and clean, staff were helpful and friendly and food was great (we only had breakfast here). Pools were well maintained and although you could hear some of the renovation work going on, it wasn't... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member, Greetings from all of us here at the Golden Sands Resort, Penang! Thank you for sharing your stay experience at our resort. We are happy to hear that you had a wonderful time with us because our rooms, food, facilities and level of staff service have met or even exceeded your expectations. It was good to hear...

Great Hotel
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5 of 5 stars
Perth_WAAsh   6 contributions
Perth, WA
Oct 26, 2009 | Trip type: Couples

We were here mid August 2008 and had the best time. We had a deluxe sea facing room and highly recommend paying the extra for this room such beautiful views of the ocean and pool. There is so much to do within the resort so if you dont feel like going out it there is plenty to do to entertain... more

Management response from
SL_Resort, General Manager

Dear Tripadvisor Member, Greetings from al of us here at the Golden Sands Resort, Penang! Thank you for sharing your stay experience and all your wonderful comments on our resort. We are happy to hear that you had a great time with us and you had particularly enjoyed the rooms, food, activities and level of staff service. It is the...

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Golden Sands Resort by Shangri-La Also Known As

  • Golden Sands Batu Ferringhi
Address: Batu Feringgi Beach, Batu Ferringhi, Pulau Penang 11100, Malaysia
Batu Ferringhi Hotels Golden Sands Resort by Shangri-La
4.0/5.0
192