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All 12 Batu Ferringhi hotels

Golden Sands Resort by Shangri-La

4.0 of 5 Hotel   |   Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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Ranked #4 of 12 hotels in Batu Ferringhi
A recent review
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1,316 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
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Kuala Lumpur
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I love the Golden Sands. It's for family with young children. Your sulking teenager will feel out of place here. I was here for 4 days and 3 nights. We spent 2 whole days just swimming in the pool, basking in the sun and just chatting with masseurs in the garden. The breakfast spread is too generous from 6 to... More

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Burlington, Canada
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

We went to this hotel , hope to have a good time since the hotel is under the famous " Shangri La " chain. The AC in the room was not working well, the bathroom was small and not well cleaned. In the middle of the night, the AC just went dead . We were not pleased with the "surf... More

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Manila, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel itself and the staff generally were very good and helpful. But a few drawbacks spoilt it a bit. The breakfast seems to have deteriorated in the recent past as my previous experience of GSH was much better. Choice of food was rather geared towards Arabs and Malaysians. Proper western food in limited to tasteless imitation sausage and awful... More

Review collected in partnership with shangri-la.com

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed during the Easter break 2014. Staff are very friendly, prices are reasonable & location is good. The beach is much better than it's more expensive sister hotel next door. Breakfast is ridiculously busy each morning & the pool area is focused on kids activities. I agree with previous comments - some activities directed at adults would benefit enormously.... More

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Essex
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nothing against families with kids but we are currently staying in the hotel and there appears not a lot going on for adults ! It's not all about kids and there should be a pool where kids are not allowed and also some adult entertainment in the evening would go down very well ! There is a mediocre 3 piece... More

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Sheanie: Thank you for taking the time to give us your feedback following your recent stay at the Golden Sands Resort. We have taken note of your comments on the quality of the entertainment. We will certainly look into them with the departments concerned. Please rest assured that we make every effort to improve and greatly appreciate your suggestion... More

Lancashire
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed in other hotels by this chain and this hotel does not have the same quality as them Stayed here for 6 days at the end of our holiday The hotel is very nice great position lovely pool area great breakfast but it also has little things that let it dow Room sizes are on the small size... More

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear AlisonC-H8317, Thank you for your review of Golden Sands Resort. We have taken note of your comments regarding our rooms and amenities and we will consider your suggestions for our future plans. We will also highlight your comments to our Housekeeping Department so that they can look into ways of improving the cleanliness and service efficiency. We have taken... More

Georgetown, Malaysia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had previously heard and read a lot of good reviews about Golden Sands, especially it coming from the Shangrila group of hotels. And being a Penangnite myself, I felt like it was a good hotel to stay in. It's situated in the heart of Batu Feringghi, a popular tourist spot and the beach paradise of Penang. So, my husband... More

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear jamoca84. Thank you for staying with us over the recent Easter holidays. We are disappointd to know that you did not have a smooth check-in experience. However, We are pleased that the rest of your stay went smoothly. Perhaps you could plan another stay with us during a quieter time. We are confident your next stay with us will... More

Perth, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Get a balcony room! Will cost about $450 Aus more but soooo worth it Pools great just not deep enough and get very warm but thats mother nature very friendly helpful staff only gripe is put on bigger or more shuttle buses as always full!

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear JaneS69, Thanks so much for taking time to write a review of our resort. We are pleased that you enjoyed your stay with us. We will convey your comments with regards to the shuttle bus so as to ensure that there are sufficient places for everyone. We certainly look forward to your next stay with us. Warmest regards, Suleiman... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 8 nights and had a wonderful time. Staff were friendly and helpful. Pools were lovely and everything was clean and tidy. Our seaview 2nd floor room had everything we could want in it. Had an amazing time and will make the time to return.

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Nadien M, Thank you so much for taking time to write about our resort. We are pleased that you and your family had a wonderful time with us. Your comments regardng more night time entertainment has been duly noted. We will certainly keep your comments in mind for our future plans. All that being said, we certainly look forward... More

Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Don't bother. A 30 year old hotel in need of a serious refurbishment and a good clean up. Rooms are dirty, worn and old. Everything is stained. Take your money elsewhere in Georgetown and forget about this whole area. Undeserving of the Shangri La brand name.

Review collected in partnership with shangri-la.com

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Paul M, Thank you for staying with us. I am disappointed to learn of your unpleasant encounter with issues regarding the condition of the room that were not up to your expectations. Please contact me at communications.rsr@shangri-la.com so that we can further address the issues you highlighted in your review. Looking forward to hearing from you soon. Warmest regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Night market(46)
  • Very good(15)
  • Long beach(14)
  • Adventure Zone(13)
  • Water sport(8)
  • Cool lounge(7)
  • Sea View room(7)
  • George town(6)
  • Rasa Sayang(5)
  • Kid Club(5)

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Official Description (provided by the hotel):
Golden Sands Resort by Shangri-La in Malaysia, Penang is the epitome of premier resort getaway for families, groups and individual travellers. Situated in the midst of a laid-back seaside village and the popular Batu Feringgi beach, its locale provides ample opportunity for exploration and leisure. Embraced by sun, surf and fun, the resort's diversity and accessibility is the perfect antidote for jet lag and boredom. Among its 387 rooms include the biggest family suites, with some equipped with Murphy beds (a retractable bed that fits neatly into walls). Dining options include Sigi's Bar & Grill on the beach, a Garden Cafe with 360 degree view of the gardens and pools, a Lobby Lounge overlooking the landscaped garden, state-of-art meeting rooms, banquet hall and Cool Lounge, an innovative transit lounge for early check-in and late check-out stand ready to serve guests. George Town, a UNESCO world heritage site is a short drive away. So are the island's nature trails and myriad cultural centres. Recreational facilities include a water sports center, three tennis courts, Health Club , a Par 3 Executive Golf Courts, two swimming pools with an outdoor Jacuzzi and Adventure Zone, an in house Family Entertainment Centre. An evolving recreational calendar includes activities organized for in-house guests of all ages ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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