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Golden Sands Resort by Shangri-La

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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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1,896 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (612)
Date | Rating
  • Arabic first
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  • Danish first
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  • English first
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  • Spanish first
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  • All months
    (1896)
  • Mar-May only
    (494)
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    (472)
  • Sep-Nov only
    (443)
  • Dec-Feb only
    (487)
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Level Contributor
1 review
2 of 5 stars Reviewed 2 days ago NEW

We travelled for 17 hours straight to visit this recommended resort, from perth, wa. We had booked the accommodation some 12 months ago and reinforced our need for a room high up and facing the sea, only to put in a dogbox facing the mountains. This resort has a ,million dollar, view out to the west and ocean, but not... More 

Was this review helpful? Yes 2
Riyadh
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Very nice place for family vacation, the food is good, water sports and massage services are abundant, location is excellent, night market is just outside the resort, needs some more customer care though.

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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I love Golden Sands Resort. I have been staying at this hotel since I was in in mid-twenties. I like the atmosphere it provides, I find it comfortable and it suits my needs. What I enjoy is the I am able to find a little area in its vast surroundings and make it my own private nook.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear rperis64 Thank you so much for being such a loyal guest at Golden Sands Resort. It is always a pleasure to read about our returnee guests and lifelong friendships between our colleagues and our guests. We are happy indeed to serve you and look forward to your return very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed 3 nights in this hotel. Outside the hotel looks nice and the pool are is nice. However, the rooms are rather run down and old – and not clean. We were so disappointed. We did not expect to get this kind of old room. The reception does not look welcoming at all. The breakfast is nothing special. We... More 

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear 80MARE73: Thank you for your candid feedback with regards to your recent holiday experience at our resort. We will certainly keep your comments with regards to our rooms in mind for our future plans. Also noted are your comments with regards to your breakfast and our receotion area which we will convey to our upper management. We thank you... More 

Melbourne, Australia
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had the best holiday ever at Golden Sands, great location, close to restaurants, money changers, mini marts and the local bus! Facilities were great, used the gym everyday which water and fresh towels were provided. Breakfast was definitely a highlight of my day, freshly made omelettes and asia dishes as well as cereal, toast and pastries. Wasn't very busy at... More 

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Singapore, Singapore
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I arrived at Golden Sands at 12pm, looking forward to check in and begin my highly anticipated vacation at Batu Ferringhi. The counter staff in charge told me that they only have a room available which was at the first floor. I was reluctant to take this room as I would have loved to stay at a higher floor and... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear James O: Thank you for taking time to review your recent overall staying experience at our resort. We are disappointed to learn that your recent Shangri-La experience was not as wonderful as we had hoped it would be. We are pleased that we managed to rectify the situation and that the rest of your stay was much more pleasant.... More 

Sin City
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for the second time about 3 weeks ago. It was a nice change as it wasn't overcrowded compared to our first visit in 2013. Stayed in beach front room with a pull down bed. The room fitted 4 of us adequately; 2 adults 2 young kids. The breakfast, pools & kids facilities are the highlights! Great to see standards... More 

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear KEE2: Thank you for your review of our resort. We are pleased that you were able to enjoy your recent holidays with us. It is always a delight to read that our guests find appreciaton in our breakfast, pool and kids facilities. We currently have Press Reader to reduce our resort's carbon footprint thus the lack of printed reading... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Upon checked, the front desk greet us well & serve us a welcome drinks as well. The check in was fast & all the requirement that I stated during my booking was full-filled (etc : baby-cot needed & higher floor). Really surprise me was the complimentary lunch (pizza) & dinner at Sigi Restaurant. We really enjoyed so much.. My kids... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear cw1996: Thank you for your lovely review of our resort. We are pleased that you and your family had a fabulous stay with us. We too look forward to your return again very soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Perth, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed in this beautiful resort three times in the past couple of years now and would always enjoy our stay. I will be visiting again this year in december. Defiantly one of the best resorts with the best facilities, amazing rooms with gorgeous views and the pools are glorious and the resort is surrounded by many tourist attractions. But... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear evetslee: Thank you for your review of our resort. We are pleased that you are returning to stay again in December. We loved reading your review and look forward to your visit this December. See you soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Damascus, Syria
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Well, the resort is nice (as a resort in Penang). The pools, beach and activities are all satisfactory. The staff where very friendly and helpful. However, there is a huge problem in Hygiene (which is for me the deal breaker when evaluating hotels and restaurants) We got to the room to find the following: - Hair in the bathtub. We... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Dorshoz: Thank you for your candid review of our resort. We are disappointed to know that your otherwise pleasant stay was marred by a lack of hygiene standards in your room. We will like to reassure you that this is a one off situation and our Executive Housekeeper will personally look into the room you mentioned so that this... More 

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