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Golden Sands Resort by Shangri-La

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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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1 room 1 guest
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Golden Sands Resort by Shangri-La
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1,930 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (620)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1930)
  • Mar-May only
    (494)
  • Jun-Aug only
    (506)
  • Sep-Nov only
    (443)
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    (487)
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Western Australia, Australia
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

the entire physical property is great with its old charm we had experienced some 20 years ago, but sad to say, customer service is totally lacking, especially with the checking out experience. We found the young Arabi man at service counter quite cocky, claiming he speaks several languages but he refused to serve me although I was in the queue... More 

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Sri Kembangan, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

PROS: 1) Massive swimming pool area that leads to a private beach, nice bed and bathroom; 2) Convenient location -- the entrance is just next to the night market and across the road, there are a lot of food outlets; 3) Family-oriented -- there is a kids activity area at the top floor (I think?) of the hotel and the... More 

Was this review helpful? Yes 1
Oman
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

i have enjoy to stay in Golden sands its nice place have big lobby open to they sea side and staff they are friendly its look 4 star with nice garden and nice restaurant i will re- commander to all my friends i thing its place to who want to relax he can choice this Hotel

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed there frm 22Aug to 25Aug. Booked 2 deluxe Seaview rooms but get upgraded to executive sea view room thats really a pleasent surprise. The room a bit cramp for our family of 2 adults and 2 small kids. They have pull down bed with 2 front legs protruding out and causing my hubby to hurt his toes n my... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed from 22-24 Aug for a short holiday. We usually do not bother writing reviews for hotel stays as the stays were just average, but this hotel was exceptional and deserves a great review. Check-in: Lady who checked us in was nice and efficient despite being the only one at the counter. We were offered a nice welcome drink... More 

Was this review helpful? Yes 3
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear TohToh W: Thank you for your wonderful review of our resort. We are pleased that you found everything to your satisfaction during your stay with us. We have noted the incomplete amenities in the room. We will speak to our Housekeeping colleagues to ensure that only the rooms with complete guest amenities are released to our guests. We truly... More 

Wye, United Kingdom
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The @shangrilagsh hotel is great for families with young children as it has some excellent swimming pools and lots of lifeguards. The exterior is very pretty and located on the beach front. The rooms at the hotel (if you want a balcony room) are quite small and we found quite cramped for our family. Also we had problems with the... More 

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear GregCH1: Thank you for your review of our resort. We are pleased that you and your family had a wonderful time staying with us recently. Please contact us at communications.rsr@shangri-la.com so that we can note your preference for a larger room in our Guest History database. We are quite sure that we will will be able to accommodate you... More 

Singapore, Singapore
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The positives - Good service and friendly staff. - Rooms with seaview are amazing. - Diligent lifeguards with a thought for safety. - Proactive staff. - Honest reception staff. - Housekeeping who tries to do their best. - Amazing breakfast buffet with a large selection of fruits & cereals, Roti Prata or Canai, Nasi Lemak, Chinese noodle soup, Porridge, 2... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Sgp_traveller74: Thank you so much for your review of your stay with us. We are always happy to have understanding guests who can understand how a resort operates. We will of course look into room for improvement in terms of our resort and services and will always aim to please our guests. We always welcome constructive feedback from our... More 

Gosford, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel was very clean and tidy. Staff very helpfu. Great buffet breakfast. Great location to shops. Night markets just outside. When one breakfast area busy they open a second restaurant to cope. Beautiful grounds. Clean swimming pools and also baby pool.,the only thing that was disappointing for us is that you can't swim in the ocean here as it is... More 

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Karen T: Thank you so much for your review of your recent holiday with us. We are pleased that our breakfast experience and service was to your satisfaction. We are working closely with the local authorities in order to ensure that the jellyfish population is monitored and under control. We certainly enjoyed reading your review and hope to have... More 

Kuala Lumpur, Malaysia
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Very good service provided by the staff. Rooms are clean. Facilities are good. Need to improve room service as its takes sometime for them to attend to your needs. I had excellent holiday with my family. Will sure stay there during my holidays in Penang.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Vikneswaran V: Thank you so much for your TripAdvisor review. We are pleased that everything went well during your stay with us. We hope to have the pleasure of welcoming you back again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Dublin, Ireland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I had the good fortune to stay in the Golden Sands about 15yrs ago when I was a child with my parents. The primary reason I decided to return this year were the fantastic memories of a stunning hotel with luxury at the height of luxury for its time. Sadly that's all we got-memories that didn't translate to reality. From... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear arnteo: Thank you for your candid review of our resort. We too are disappointed to know that you are a returnee guest with pleasant memories of your last visit 15 years ago was marred during your recent stay experience. We would like to apologize for the lack of service finesse that you encountered during your stay with us. The... More 

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Beach (46)
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Childrens Pool (13)
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Deluxe Seafacing Room (52)
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Executive Seaview Room (68)
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