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Golden Sands Resort by Shangri-La

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| Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
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Golden Sands Resort by Shangri-La
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2,182 Reviews from our TripAdvisor Community

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Mumbai
Level Contributor
20 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The best part of our wonderful stay here during the Chinese new year weekend was the extent they went to make the entire resort experience kid friendly. Pretty kid cutlery in the buffet made it a breeze for my toddler to eat her own breakfast. The staff were courteous and friendly. Not to mention the Adventure Zone that is part... More 

Helpful?
Thank LazyVagabond
Oxford, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

The service was impeccable from housekeeping to dinning to reception always polite friendly and helpful. The room was fantastic exactly as in the photo and very clean with all the little extras. The location was the best for the night market and local restuarants in batu ferrenghi and for supermarkets and tailors. We loved every minute booked to go again... More 

Helpful?
Thank jacbrac
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear jacbrac: Thank you for your lovely review of our resort. We are pleased that you found everything to your satisfaction. It was our pleasure having you stay with us. See you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

Cheltenham, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our first time in Malaysia. Lovely hotel. Very pleasant and courteous staff, always helpful and polite and with a friendly smile. Very good facilities at the resort. Penang is a nice place with multi cultural society. Lots of shops, restaurants,massage shops in walking distance. Great bargains to be had in the night markets, haggle and grab bargains for your fake... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Pax8M
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Pax8M: Thank you for your review of our resort. We are always happy to get a bright and cheery review from a happy guest, We are pleased that you found your stay most pleasant. We hope to see you again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort More 

London
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I grew up in Penang and have fond memories of the Golden Sands. I heard it was refurbished a few years back and we booked a hill facing room 3 years ago. Even then there was already signs of the room not being well maintained and it was a disappointing stay. We decided to give it another try after a... More 

Helpful?
1 Thank HannLyn
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear HannLyn: Thank you for your candid review of your recent stay with us. Thank you also for being a loyal returnee guests. We have noted your mention about our rooms needing maintenance and will certainly get our team to look into it. We do apologise for you not getting the room that you had desired. Please do address this... More 

Bangkok, Thailand
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We got a good 3n 4d package, family of 20 half are kids. As such the rating is based on the price paid for this deal. Positives- service at cool lounge is great, always a can-do attitude by staff for every request. Facilities for children are super- kids zone, pool, beach, shows etc are abundant the hotel is geared towards... More 

Helpful?
Thank steppenw0lfe
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear steppenw0lfe: Thank you for your review of our resort. We are happy that you were able to spend an enjoyable family holiday with us and that our resort's services and facilities were to your satisfaction. We have noted your comments with regards to our rooms and resort for our future plans. Also noted are your comments with regards to... More 

Pinjarra, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed at the goldensands 4-5times,and each time we have taken friends with us. Over the last couple of times there we notice that the service has really dropped off plus the condition of the rooms are looking really tired,we don't like complaining but now we realise that we should because the price keeps going up and the standard... More 

Helpful?
Thank Jeff B
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Jeff B: Thank you for your review of our resort and for being a returnee guest. Your observations are of utmost importance to us as this will help us to improve tremendously. We wish to progress and improve in the areas that you have mentioned including the rooms and facilities. We are here to serve you and every guest... More 

Kuala Lumpur, Malaysia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Positives: Location is right at the beach. Swimming pool is very nice. Negatives: People: Never gave any attention and sometimes the behaviour was cold. Arrival: Although arrival formalities were quick, our luggage was delivered to our room very late, after reminding. Housekeeping: Needed to remind several times each day of our stay to clean our room. The second day, the... More 

Helpful?
Thank Grahulvity
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Grahulvity: Thank you for choosing to stay at Golden Sands Resort and for the review of our resort. We have noted your comments about our colleagues' service level and overall disposition from Front Office, Housekeeping and Food and Beverage. Further training and reminders will be given to them to ensure that they conform to our Shangri-La work culture. Also... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The fact that the only complaint I can muster is a tendency for the life guards to hold a day long conversation loudly across the pool shows a) what a moaning pom I am and b) what a good hotel option this is for families. Rooms were good, beds comfortable, interconnected rooms convenient, buffet absolutely fine, pools aplenty with a... More 

Helpful?
Thank Warren D
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Warren D: Thank you for your review of our resort. We are pleased that you found our facilities and services to your satisfaction during your family holiday with us. We have noted your comments with regards to the life guards talking loudly in the pool. Our management will certainly have a word with them. We hope to continue improving... More 

Peterborough, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Well lets get the few niggles out of the way first! Like most of the hotels on the Ferringhi strip, the Hotel is a little tired. By that I mean the seat cushions in communal areas really could do with replacing, and perhaps a lick of new paint here and there wouldn't go amiss. Be prepared for it to be... More 

Helpful?
Thank DazF
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear DazF: Thank you for your review of our resort. We are happy indeed that you were able to spend your honeymoon with us. We have noted your comments with regards to pool safety and we will ensure that our lifeguards enforce the pool rules. Your feedback with regards to our overall maintenance are also noted. We will ensure that... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I don't expect kids under 12 eat free! It save us a ton! Wide selection of buffet breakfast. Plus the food quality is great too! Besides, staff are nice and friendly. Resort is clean & facilities are good.

Review collected in partnership with shangri-la.com

Helpful?
Thank pathfinder214
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear pathfinder214: Thank you for your review of our resort. We are pleased that you were able to enjoy our Kids Eat Free policy during your recent stay with us. We are happy to know that all went well during your family stay with us. We look forward to more happy stays to come. Warmest regards, Suleiman Tunku Abdul Rahman... More 

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