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Golden Sands Resort by Shangri-La

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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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Golden Sands Resort by Shangri-La
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1,764 reviews from our community

Traveler rating
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    675
    246
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    56
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822
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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    (437)
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Singapore
1 review
1 of 5 stars Reviewed yesterday NEW

Truly poor service for any hotel let alone Shangri La. A real disappointment. Staff don't seem to care - this was evident from the dirty plates left in the corridor for days with no one bothering to pick up if it wasn't their responsibility. Breakfast food selection was poor and low quality. Spillages were not wiped. Pool side staff walked... More 

Review collected in partnership with shangri-la.com

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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Resort style hotel on the beach at Batu Ferringhi, approx 45mins to Georgetown and approx 1hr by taxi(depending on traffic) from Penang airport. Great facilities like pools for adults and separate area for children with shade cloth covering.Life guards on duty. Excellent staff who look after guests in a professional manner. Breakfast can be hectic with the number of people... More 

Was this review helpful? Yes 2
Philadelphia, PA
Top Contributor
342 reviews 342 reviews
63 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a fabulous resort. Ump fortunately, we were only able to spend one night, but I would return and spend a week if time allows. Although it is a tropical place, the resort provides shady, comfortable areas to get away from the heat. There are several swimming pools. One has a slide, and one has a covered area for younger... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great place for families we noticed! Excellent quality food and breakfasts were superb. Facilities top quality. We were surprised with a lovely cake for our anniversary. Wish we'd booked room looking to water so we could have enjoyed the amazing lightning storm but a bit too much extra cost. Batu Ferringhi night markets are extensive though the two nights we... More 

Was this review helpful? Yes 1
Perth, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here during an off peak period, this really was everything we were hoping for from the hotel. A relaxing beach side resort hotel. From arrival, we felt we were treated like VIP's by the staff, it really was excellent service. There were a lot of families at the resort, but we never felt like you couldn't find a relaxing,... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

Went there on a short school holiday break n it was awesome! Kids love it there are so much activity to do. Great service, good food n beautiful surroundings. Special thanks to the Kids Club staff for making it extra special! Our 7 & 5 love playing there so much.

Was this review helpful? Yes 2
Middlesbrough, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked in for one night as our host was otherwise engaged. A good choice! The facilities are fantastic with several pools, gardens, loungers and direct access to the beach. Rooms are excellent, large and comfortable. Staff very friendly and helpful, they extended our check out time without any issue. Breakfast which was included offered a vast array of international... More 

Was this review helpful? Yes 1
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My kids loves the kids zone very much and the pool is great. In fact, it has different size of pool which is kids friendly with excellent lifeguard team. Good resort feel and atmosphere is friendly as usual for shangri-la brand. However, the food and service of restaurant Islander is below average and not worth for value and obviously not... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear KI C: Thank you for your review of our resort. We are pleased that you spent your recent family holiday with us. The Islander is a restaurant at Hotel Jen Penang. If you are referring to that restaurant, we will certainly convey your feedback to them. Thank you once again for staying with us and we hope to welcome... More 

Weston super Mare, United Kingdom
Top Contributor
62 reviews 62 reviews
24 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited Batu Feringgi for the day off the cruise ship. I was pleasantly surprised at how lovely the beach was, though there were signs advising not to go in the sea because of jelly fish :-( We had a mid morning drink at the Pool Bar, then had a boat trip (extremely bumpy!) over to Monkey Island. We were made... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear DebsWeston: Thank you for dropping by for lunch at our resort. We are working closely with the local authorities in order to ensure that our waters are monitored for jellyfish for a more sustainable future. We are pleased that you enjoyed your lunch. We hope that you have the chance to come back to Golden Sands Resort for a... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Was here with my entire family including my wife & two sons. We took the Executive Suite that comes with one double bed, a murphy bed and a sizeable couch. The unit comes with a couple of gorgeous balconies that look over the oceans. Location of the hotel is perfect. 2 minutes walk to two food courts, a convenience store... More 

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Hotel Review Summarization

What travelers say

  • Night market(44)
  • Long beach(14)
  • Adventure Zone(13)
  • Very good(12)
  • Cool lounge(7)
  • Water sport(6)
  • Sea View room(5)
  • Kid Club(5)
  • Rasa Sayang(4)
  • George town(4)
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Pool/beach area (216)
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Activities Pool (11)
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Amenities (90)
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Beach (46)
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Childrens Pool (13)
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Deluxe Seafacing Room (52)
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Executive Seaview Room (68)
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The Hotel (88)
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Waterslide (4)
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Whirlpool (3)

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