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Golden Sands Resort by Shangri-La

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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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Golden Sands Resort by Shangri-La
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1,802 reviews from our community

Traveler rating
    709
    691
    256
    90
    56
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838
536
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63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

We spent a week holiday in this hotel 2 years ago and it was great. We booked in for another week this year in February and we were looking forward for the stay. We weren't disappointed but it wasn't as good as before. Rooms and some facilities needing upgrade to meet our expectation for a 5 stars hotel.

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Simon R: Thank you for your review of our resort on TripAdvisor. We would like to find out more about your recent stay experience. We would truly appreciate it if you could write to us at communications.rsr@shangri-la.com so that we can further understand how we can improve. Looking forward to your reply soon. Warmest regards, Suleiman Tunku Abdul Rahman... More 

Perth, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I have been returning to this resort every six months for approximately 20 years. A great place for families. Sure, there are those who just have to complain for the sake of some attention, but we have never had any issues. Show some respect to the staff, they do a great job and they have to put... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
Sydney, Australia
1 review
2 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 nights with our 18 month old and wouldn’t recommend this hotel again. The rooms were very old and cramped. We had a stain on our toilet that wouldn’t wipe away, just a bad look every time we went to the bathroom. The shower also had stains in it just from the ageing, not from uncleanliness.... More 

Review collected in partnership with shangri-la.com

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Jasmineh132015: Thank you for choosing to stay at our resort recently. We have read your review and are disappointed to know that you did not enjoy your stay with us. We have taken note of your comments with regards to the rooms, the toilet and showers. Also noted are the missing slippers and bath robes and the broken USB... More 

Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

we are malaysian,who love to travel and staying in hotel whenever we have a chance. we have travel to so many country being 1-6 star hotel .. but this hotel is ... arriving at 430pm on 1may. - waiting nearly 5 minutes no one approach us to take our luggage fro, the car. and then one gentleman come in -... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Tiaraayzan: Thank you for taking time to review our resort. I apologise for the disappointing experience your encountered during check-in. I will share your feedback with Front Office team and will ensure the necessary improvements are made. The membership that you are referring to is the Golden Circle and every members received a fruit platter on arrival with our... More 

Derby, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Would have rated it higher apart from a few minor gripes. Slightly concerned on arrival by the protest going on outside so was quite noisy but thankfully it stopped at 5pm. Pool area was excellent as was the service all round although the restaurant is very warm due to lack of air conditioning, OK for breakfast though. Free shuttle to... More 

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Timothy H, Thank you for your review of our property. Please accept my apologise on behalf of the Resort for any inconvenience that has been caused by the noise outside the Resort. The situation is now back to normal. We are pleased that you were able to enjoy our pools in the gardens. All our restaurants have open air... More 

London, UK
Top Contributor
65 reviews 65 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel is very nicely decorated, has an incredible garden, pool and beach frontage and good food (breakfast was huge and very good). Overall lovely hotel for a relaxed family holiday. There are lots of restaurants and night markets around to explore and the Penang Big Bus, taxies or normal street busses leave right outside the hotel to get you into... More 

Was this review helpful? Yes 3
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear jai8_London: Thank you so much for taking time to review our resort. We are pleased that you found our resort lovely. We have taken note of your comments with regards to our rooms and bathrooms. We are currently maintaining our rooms and we will certainly keep your comments in mind for our future plans. Thank you once again for... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Golden Sands Hotel is in a good state of repair and appears to have had a makeover in recent years. Our room was very clean and everything worked (including the all important wifi). King bed was a strange arrangement of two doubles pushed together with two sets of covers and sheets - essentially two separate beds. My wife seemed to... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Bunkshyde: Thank you for your candid review of our resort. We are pleased that you noticed the makeover we had at Golden Sands Resort. We have noted that you prefer a proper king bed instead of combined twin beds with a mattress topper. Please do drop us a note at communications.rsr@shangri-la.com so that we can share your preferences with... More 

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I got to say that Penang was quite laid back for me and was a little boring for me, however Golden Sands made my trip significantly more memorable. I stayed with my family in the Executive Suite which had the most amazing seaview, which was really worth the price. The hotel room was great and little details were taken care... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

location is good, shuttle to penang town is excellent, the room and view was lovely the food was not good except the breakfast area restaurant. after all I think the hotel was not worth the price. nice restaurants around the hotel. Marios pizza restaurant opposite had great food. penang city was a nice tour to experience

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
133 reviews 133 reviews
50 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed just for one night to celebrate my brother's birthday. Arrival was easy - straight to the cool room for speedy check in - which was fortunate as the room smells so damp it's really quite unpleasant. Very nice staff and efficient check in. The rooms are lovely - comfortable beds, nice linens and great shower and bathroom products.... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear A TripAdvisor Member: Thank you for sharing your recent stay experience with us. We have taken note of your comments with regards to the dampness in the Cool Zone. We will get our Housekeeping staff to ensure that the room is cleaned thoroughly that there is no odour in the room. We are pleased that you found our rooms... More 

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Beach (46)
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Executive Seaview Room (68)
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