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Golden Sands Resort by Shangri-La

4.0 of 5 Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Golden Sands Resort by Shangri-La
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Golden Sands Resort by Shangri-La
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1,668 reviews from our community

Traveler rating
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    236
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (555)
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Windermere, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first hotel in my tour around Malaysia, and I received a great welcome after a long journey. I was given a stunning room offering great views out onto the sea. All of the staff were warm and welcoming and nothing was too much trouble for them.

Was this review helpful? Yes 2
Melbourne
Top Contributor
54 reviews 54 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with my husband for three nights during his birthday in January. The hotel is set among beautiful gardens on the beach and location being a big plus. Direct access to night markets, food outlets and beach. This hotel is more for families, with kids and can be a bit noisy for couples wanting quiet time. We had a... More 

Was this review helpful? Yes 3
Kuala Lumpur
Top Contributor
126 reviews 126 reviews
82 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located on prime beachfront property along Batu Ferringhi, Penang's best known resort beach. It is an old-style hotel, 8 stories high, in an arc around a landscaped garden and free-form swimming pools, with direct beach frontage. The hotel has an open air carpark, with free parking, and extensive grounds, with large shady trees. Entry to the hotel... More 

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Aberdeen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Golden Sands Resort with my sister, her husband and 2 children for New Year for 2 nights. The hotel is in a beautiful setting on the beach & offers great facilities for families, with the kids club & family friendly pool area, which was ideal for us & my niece and nephew had... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Beware! Do not go to the Golden Sands Resort-The rooms were small, cramped and shabbily furnished. The speaker for the mosque was right outside our window and we were awakened by the call to prayer before sun up each day. The free breakfast buffet is very ordinary and is free for a reason. If you are a "Foodie" this is... More 

Was this review helpful? Yes 3
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear ma212015: Thank you for taking time to review our resort. We are never happy to read that guests were disappointed with their stay. We are very concerned with all your comments. However, the one of utmost importance is regarding an Indian woman with manly short hair. This is first time I read about workers in the Kids Club. This... More 

Perth, Australia
1 review
2 of 5 stars Reviewed 1 week ago

This Hotel was a huge disappointment, and as regular Shangrila customers, In other locations, cant believe how worn out and poorly staffed this property was. We had an ocean facing suite and connecting room which was large and provided plenty of space for kids and our nannies but the décor was worn out and dirty as was the rest of... More 

Review collected in partnership with shangri-la.com

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SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Sarah C: Thank you for staying at our resort. I am never happy to read that our guests were disappointed with their stay. We have taken note of every comment you have made and we will look into areas where we can further improve in terms of facilities and also staff training. We hope that you will choose to... More 

zashaari
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Back again here for holiday. Last here in May 2015. As always good service and kids had great stay. Breakfast spread excellent. However, I find that as a local, the staff always (happens every visit) tries to sit us away from the buffet in the dark corner while foreign guests are ushered to the bright areas near the buffet. We... More 

Was this review helpful? Yes 1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear zashaari: Thank you for sharing your holiday experience with us. We are happy to read that you had an enjoyable stay with us. We have trained our staff to render the best service to all guests irregardless of their origins. We will certainly take your feedback and remind them of the essence of our Shangri-La brand of hospitality. Thank... More 

Bendigo, Australia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've just spent 10 nights at Golden Sands with my 5-year-old daughter. When making reservation direct with hotel I requested a quiet room, we arrived late in evening and found the customer service at reception very bad, no welcome or smile of any kind. We went to our room on Level 7 (top level of hotel) and I got my... More 

Was this review helpful? Yes 2
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Yvettejj: Thank you for your review of our our resort. We are disappointed that as a Golden Circle Member, you were not accorded the level of service we would have hoped you had. We have taken note of your arrival experience, your room choice, the Murphy bed sheets and also your breakfast experience. Also noted is the Kids Club... More 

Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my Jubilee Wedding Anniversary stay. They sent us a signed greeting card with cake. Surprise. Environment is good. Wifi is strong and the coverage is very good. Buffet breakfast is good. Staff service is good also.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We reached Penang Island on a very early morning flight. Managed to check in at 1130am. The welcome staff at the lobby was excellent. Everywhere you go, they will greet and smile. Hotel room was big and spacious. We choose the hill view as we had kids with us, so no balcony for them. We got the last floor of... More 

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Hotel Summarization (Beta)

What travelers say

  • Night market(46)
  • Very good(15)
  • Long beach(14)
  • Adventure Zone(13)
  • Water sport(8)
  • Sea View room(7)
  • Cool lounge(7)
  • George town(6)
  • Rasa Sayang(5)
  • Kid Club(5)

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Asiatravel.com Holdings, Odigeo, Tingo and Jetsetter so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Romantic Hotel in Batu Ferringhi
#3 Business Hotel in Batu Ferringhi
#4 Spa Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi

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Beach (46)
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Deluxe Seafacing Room (52)
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Executive Seaview Room (68)
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