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Hard Rock Hotel Penang

Travelers' Choice award winner
4.5 of 5
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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Hard Rock Hotel Penang
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Ranked #2 of 13 Hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed today
ward_1000 Dover, Delaware
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1,689 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (551)
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Dover, Delaware
2 reviews
5 of 5 stars Reviewed today NEW

One of the best hotels I had stayed. Location, staff, room cleanliness, food, surrounding,gym , swimming pool, everythings amazing. All hotel staff were soooooo kind everyone wants to help really really I did enjoy every moments. It is wonderful hotel

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We spent 5 nights at the Hard Rock and thoroughly enjoyed our stay. The hotel has everything you need to have a terrific time including great pools, food, drinks and nightly entertainment in the Lobby. The staff at the Hard Rock are exceptional in terms of their customer service and friendliness, especially Fifi, Kerrie and the staff at the Pizzeria... More 

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Greater London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have just spent a wonderful 11 days with my family at the Hard Rock Hotel Penang, Every one within the hotel went out of their way to ensure we had the best experience possible. Everyone was friendly, Service was faultless, the shuttle bus was very useful, and the driver went out of his way for us, as did everyone.... More 

Was this review helpful? Yes 1
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Though being and hour drive frm airport, tired and exhausted, surely lighten up the mood after entering the room. Booked deluxe lagoon which allowed us to jump right into the pool from room balcony, innovative creation indeed. Food was good friendly staffs and went for a drink at Hard Rock Cafe with mind blowing live music. ROCK ON.

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Vicky, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you had a great chill out at the hotel, and enjoyed your Lagoon Deluxe Room. These rooms are very popular in the hotel, and are often the first room category to sell... More 

Kangar, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room very clean although a little bathroom. Comfortable mattress and pillows. Large swimming pool is ideal for children. Breakfast with a wide variety of cuisine. Employees were very friendly. Location was very good with are quite area and night market just few hundred metre from hotel. If you like a music, it was good, if not, you must accept because... More 

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Hamizan, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang, and thank you for rating our hotel The Best! We are very glad to read that you had a rocking time at the hotel, and enjoyed our rooms, the swimming pool and food. Our staff will be pleased to... More 

Perth, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Average hotel, although rooms are well decorated. Amenities are good. Beach with watersports. Night market nearby. just few minutes walking away Restaurant with live band was good. Down side, sewage canal nearby is discharging to the beach.

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Alonso, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang! I am glad to read that you enjoyed your time with us, and found the live bands to be good fun. We take great care in selecting the bands that perform at the hotel, to ensure they are consistent... More 

Queensland, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Awesome pool / facilities, great location, beautiful view, friendly service - kids loved it. We stayed 2 nights, but didnt want to leave - Back again next year in 2016.................................

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sue, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad that you enjoyed your stay with us, and that your family had fun. The kids pool is a fantastic facility for children to enjoy their days (and for the parents too!). Thank you again for... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 6 days ago NEW

Love everything about this hotel! Away from the crowded Night market but still accessible by walking. Good music in the late evening, Nice Pool, Friendly staff and Good selection of buffet breakfast. Will definitely come back!

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Darcsyde, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. It is fantastic to read that you enjoyed your time with us, and that you found your stay to be awesome! From the look of your posted photos, it looks like you got some fabulous weather while you were... More 

Kuala Lumpur, Malaysia
Top Contributor
160 reviews 160 reviews
24 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Whilst it's a nice experience to stay at a Hard Rock chain, I still believe there are way nicer hotels at the same rate (or even slightly lower) that could leave you with a more satisfied experience. The place was bustling as usual and check-in took longer than usual as the staff who attended to us didn't seem to know... More 

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Travelicious, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am sorry to read that you found the hotel to be overrated. Your comments on the arrival experience are noted, and I am sorry that you felt your check-in took too long. I have passed your feedback onto... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed there for 2 night on weekend and room rates is quite higt but hotel is great, my husband loved to pool with the bar he dont even come out fron water...... lucky he didnt change to mermaid. I tried the SPA and it was ok. Our room facing the sea with beauiful view and loved the breakfast at... More 

Was this review helpful? Yes
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sue, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang! We are very glad to read that you enjoyed your experience here, and found the hotel to be beautiful. The Shack pool bar is a very popular destination in the hotel, and we are pleased your husband enjoyed his... More 

Hotel Review Summarization

What travelers say

  • Night market(38)
  • Pool area(17)
  • Sea view(13)
  • Lagoon room(10)
  • Live bands(9)
  • Water slide(9)
  • Swimming pool(7)
  • Staff were friendly(6)
  • Very good(6)
  • Starz diner(5)
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Pool/beach area (253)
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Amenities (73)
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Beach (28)
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Studio Suite (67)
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Swimming Pool (105)
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The Hotel (73)

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Room/suite (9)
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Hotel & grounds (8)
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Dining (5)
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Other (6)
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Amenities