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Hard Rock Hotel Penang

Travelers' Choice award winner
4.5 of 5
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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Hard Rock Hotel Penang
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Ranked #2 of 13 Hotels in Batu Ferringhi
A recent review
5 of 5 stars reviewed 3 days ago
Mark R London, England, United Kingdom
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1,599 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

My first visit to the Hard Rock Hotel, Penang was in 2011 and I enjoyed my stay very much then. Four years on, things have definitely deteriorated. It started right at check in. The surly front desk officer was unapologetic about the hotel not being able to accommodate any of the requests I'd made upon booking eg twin beds, rooms... More 

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London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Ok, so we flew into Kuala Lumpur, hired a car and drove the 5 hours up to Penang, only because we had to be back in KL for the F1. The Hard Rock Hotel is easy to find, well signed and very impressive to drive into. The wife was apprehensive about staying here but soon fell in love with the... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Hi Thanks again and Im very appreciated for your good service and helpful staff. Im very happy during my stay in your hotel. You have almost all the great staff working in the hotel. By the way...your staff ( Lifeguard -Name Black ) very helpful and nice person. Once again thanks for your great hospitality, great ameneties and great service... More 

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 days ago NEW

this is one of our favourite hotels that we often go back and back, we love penang and we love this hotel - great pool, service good - breakfast is ok, rooms great - and good location - back again this year -

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Kuala Lumpur
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First off, the service is truly remarkable at this hotel. At every touch point, we were greeted by very engaged staff who were both friendly as well as helpful and were always willing to go out of their way to assist us. From The concierge desk where we were greeted when we first arrived by Mr Johan Jalal who gave... More 

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Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We just came back from a rocking 5 day stay. Its been more than 2 years since we were last there and guess what? The hotel remembered us! We were given chocolates and the fruits and note from the GM to welcome us back! As we entered the hotel, we were greeted with WELCOME TO THE SHOW! What a show... More 

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Shah Alam, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed in lagoon deluxe (114), its was my 3rd visit and stayed 4d 3n, excellent staff with smiling face with helpful and kindness, as of my daughter birthday they gave me complimentary cake with choice of location where wanted cut cake...but my wife decided to cut it at in room with setup of balloon...nothing much to say, from my 1day... More 

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Canton of Geneva, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very spacious room with a beautiful sea view. Pool clean and well equip, excellent atmosphere in the hotel with very helpful staff. Free shuttle to the night- market which is only 2 steps from the hotel, or there are many restaurant for dinner! Breakfast is more than complete you can find anything! Tips to Penang

Was this review helpful? Yes 2
George Town, Malaysia
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

When back to HRH to celebrate my 2 daughters birthday again this year. We stayed at the deluxe seaview this time. We had great time and everyone from the reception to the service staff was excellent. Well, I have to mention that Andy (F&B Manager) who is a nice person to talk to and also 2 outstanding staff who has... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Visited HRC Penang during March for a holiday... Staff was friendly and nice...I even saw a poster that you can play a guitar for free... So I ask one of your staff Johan that I want to play in my room and was shocked that he told me that the holding amount is RM5000 which is ridiculous!!!! I know he... More 

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hardrockhotelpenang, General Manager at Hard Rock Hotel Penang, responded to this review

Dear khidherzaini Thanks for the kind comments and the interest in our PICKS complimentary guitar program. The RM$5,000 pre authorisation is just that, not a charge. Once the origional FENDER guitar, foot amp and top quality headphones have been returned safely then we release this pre authorisation straight away. Please keep in mind this set of equipment is worth much... More 

Hotel Review Summarization

What travelers say

  • Night market(40)
  • Pool area(18)
  • Sea view(14)
  • Lagoon room(10)
  • Water slide(10)
  • Live bands(9)
  • Swimming pool(7)
  • Staff were friendly(7)
  • Very good(6)
  • Starz diner(5)
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