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Hard Rock Hotel Penang

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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
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Hard Rock Hotel Penang
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1,786 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (580)
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Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My partner and I went for a winter get away in July and had a blast staying at the Hard Rock! We were greeted at the front every time we came and went, and we were known by the staff, especially Johan, who took amazing care of us! He really went above and beyond, making sure we knew where to... More 

Was this review helpful? Yes
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sarah, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. It's great to see that you had a fantastic time at the hotel, and it seems like you were able to enjoy many of the facilities that the hotel offers. Particularly, it's great to read that you enjoyed the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great service, kids loved the pool and activites available. The playstation room and theatre are a great distraction in the late afternoon. Drinks prices are abit on the high side but the amazing service makes it worthwhile. One thing though.....breakfast needs bacon!!

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Benn, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am very glad to read that you found the hotel to be suitable for your family holiday, and it certainly sounds like you were able to take good advantage of the fantastic family friendly facilities the hotel offers.... More 

Seremban, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed with girlfriends a few weeks back, and boy oh boy, was it a treat. Booked in for a night in a Seaview Room, but got upgraded to one of the Terrace rooms, so that was a win. It had a big balcony with a couch so we enjoyed a couple glasses of wine; PERFECT. Loved Hard Rock Spa; we... More 

Was this review helpful? Yes
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Architorture, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you enjoyed your stay with us, and that you were able to take advantage of so many of the fantastic facilities that the hotel offers. The Seaview Deluxe Terrace Rooms are one... More 

Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really love love love this hotel. We got a lagoon room, very nice. We were staying during Ramadhan, so we have our dawn in our room, with big amount of foods and some choices, really nice. We got to the hotel at 4pm, so they gave us the voucher for welcome drink later after iftar, really nice. The room was... More 

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Cuteelephant, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you enjoyed your time with us, and that you made the most of the great facilities that the hotel offers. The rooms are full of Hard Rock reminders, and it's good to... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice location, amazing view, lovely swimming pool and the weather is more than perfect. A few things to make the hotel perfect, 1st work on the room service food menu as after 11 the menu is very limited, and add shisha to the Hotel to attract more people. Also some of the staff needs a course in customer service to... More 

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Fawaz, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you enjoyed your stay with us, and that your family enjoyed the facilities that the hotel offers. The swimming pool at Hard Rock Hotel Penang is the largest in northern Malaysia, and... More 

Trondheim, Norway
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here 10 days in July, and had a good stay. The hotel got an excellent location, very nice pool areas and nice rooms. We found the room well equipped, they was not noicy and the sleep quality was good. The kids liked the kids club, lending of Ps3 games and movies - and also the toys in the... More 

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Tomas, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you enjoyed your stay with us, and found the rooms to a good standard and enjoyed many of the facilities that the hotel offers. It's also great to see that you felt... More 

Perth, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a fantastic trip her recently and would definitely stay again. The staff were very helpful with places to go and see, directions and even telephone number incase we couldn't find what we wanted. We were here over Ramadan and found this interesting. Johan on the concierge desk helped us to located tescos. 2 staff members with the same... More 

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eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Truddav, Thank you for taking the time to write a review of your recent stat at Hard Rock Hotel Penang. It's awesome to see that you and your family had a great stay with us, and that you found the staff friendly and helpful. Thank you for mentioning the particular staff personally, as they will be specifically rewarded for... More 

Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed 1 week ago

Contrary to what the website would have you believe, this hotel is not for singles. There are kids everywhere, which is fair enough, they seem to be having a great time but it makes it difficult for a group of young guys to enjoy themselves. I think the website should be more upfront about this as the hotel was definitely... More 

Was this review helpful? Yes 1
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sven, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are sorry to read that you didn't find the hotel suitable for your requirements. Our team prides themselves on being able to create memorable experiences for guests of all demographics, whether they are families or couples or singles.... More 

Singapore, Singapore
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 1 week ago

After reading recent reviews I became concerned about the cleanliness of the room and the general state of fixtures and fittings that would be in my room. As a result I emailed ahead with my concerns and when I arrived was assured that my room would be in 'tip top' condition. On entering the room it was immediately obvious that... More 

Was this review helpful? Yes 4
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Mr Jones, Thank you for taking the time to post your review of your recent stay at Hard Rock Hotel Penang. As discussed with you personally on check-out, I am sorry that the presentation of the hotel room did not meet your expectation. From your correspondence prior to arrival, based on the viewing of a single Trip Advisor review... More 

Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hard Rock for 4 nights and really enjoyed our stay. The staff are very friendly and and the pool area is where we spent most of our time. You can relax and unwind whilst the kids have fun on the slides. We hired the inflatable tubes for the kids and they had hours of fun with... More 

Was this review helpful? Yes
eamhrhpenang, Manager at Hard Rock Hotel Penang, responded to this review

Dear Dowls04, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you and your family enjoyed your time with us, and that you enjoyed the fantastic pool facilities on offer. The pool activities here certainly provide ample opportunity for the kids to have... More 

Hotel Review Summarization

What travelers say

  • Night market(38)
  • Pool area(17)
  • Sea view(13)
  • Lagoon room(10)
  • Live bands(9)
  • Water slide(9)
  • Swimming pool(7)
  • Staff were friendly(6)
  • Very good(6)
  • Starz diner(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,961 photos of this hotel

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Room/suite (294)
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Dining (59)
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Hotel & grounds (335)
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Pool/beach area (264)
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View from room (95)
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Business center/function rooms (5)
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Family/play areas (23)
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Amenities (73)
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Beach (28)
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Restaurants and Bars (113)
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Studio Suite (67)
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Swimming Pool (105)
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The Hotel (73)

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Family/play areas (10)
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Pool/beach area (15)
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Hotel & grounds (20)
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Dining (20)
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Other (3)
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