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Hilton Hangzhou Qiandao Lake China

4.5 of 5 No.600 Huanhu North Road, Chun'an County 311700, China
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Certificate of Excellence 2014
Hilton Hangzhou Qiandao Lake China
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Hilton Hangzhou Qiandao Lake China
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111 reviews from our community

Traveler rating
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    17
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    3
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Hong Kong
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 11, 2014

This is a huge hotel in nice quiet surroundings. Due to the hotel's size, it is easy to get lost among the various wings! The rooms are big and comfy. The bathroom is also huge with a free standing bath tub. We asked for a non-smoking room but could smell cigarettes in the air conditioning. We only stayed one night... More 

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Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to review. We sincerely apologies you experienced an undesirable stay and level of customer service with us. The problems you mentioned with breakfast and dinner buffet have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area. More 

Shanghai, China
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 22, 2014

I have some good news, the cigarette smell in all the corridors is gone from a year ago. Having said that the service has gone done hill. No one anticipates anything that the guest may want. You better ask and do not assume if you are full of sweat that you will be offered a towel. As far as breakfast,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the breakfast experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

Hangzhou, China
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 23, 2014

The hotel was ok, it looked good and the room was comfortable. However, the hotel is split into different wings, so it can be easy to get lost when you first check in and explore. Like a typical corporate chain they charged inflated prices on the basics, such as soda, water, and snacks. I figured when you shell out at... More 

Was this review helpful? Yes 1
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Hangzhou Qiandao Lake Resort wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with realted department. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area. More 

Beijing, China
1 review
5 of 5 stars Reviewed September 21, 2014

Comfortable room, good breakfast, nice hotel staff and beautiful lake-view environment. The outdoor swimming- pool needs some attention to clean floating leaves from trees. Guests need attention to strong sun-shine when using outdoor swimming -pool.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Just wanted to thank you for your recent stay here at Hilton Hangzhou Qiandao Lake Resort! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Hangzhou Qiandao Lake Resort General Manager Keegan Chwa More 

Sydney, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2014

More upmarket than many Hilton offerings, the location is perfect for an evening stroll around the lake where fountains and light shows are common. Rooms are fairly compact and the walk from the liftwell to your room can seem unending which is accentuated by a curved corridor which seems to go on forever Breakfast is better than average if a... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Just wanted to thank you for your recent stay here at Hilton Hangzhou Qiandao Lake Resort! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Hangzhou Qiandao Lake Resort General Manager Keegan Chwa More 

Minato-ku, Tokyo
Top Contributor
54 reviews 54 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 9, 2014

This new hotel already seems a little worn. Rooms are clean and linen is well laundered but there is already mold in the bathrooms. The bathroom has low grade soap, harsh shampoos and modest conditioner. No razor and no Q-tips. There is no mini-bar or other in-room snack option. Room service food is OK (from same kitchen as coffee shop),... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your feedback.We appreciate your suggestions and we’ve addressed the problems you mentioned with related department.On your next visit to our area, we hope you’ll give us another opportunity to provide you with the excellent serservice and hospitality we’re known for. More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 13, 2014 via mobile

The resort itself is very pretty and the view of the lake is great. The location is a little far from downtown so you may need a cab or catch a bus to go anywhere. The room service is pretty good but the hotel manager Sabrina Zhang (Zhang Miao) certainly didn't understand what "Hilton Brand" stands for and understand what... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience atHilton Hangzhou Qiandao Lake wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with Dront office and related team member. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to... More 

Hefei
1 review
5 of 5 stars Reviewed June 19, 2014 via mobile

Like the resort which is very beautiful !I I love this small Sanya.The beautiful swimming pool both inside and outside . also the floating bridge . The yacht and all poolside BBQ.Waiter in ADD is very nice ,they lead you and welcome you.They provide the the sweet service to guest.Guest room is great. Especially the bed tress , so soft.

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your recent stay at Hilton Hangzhou Qiandao Lake. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. I hope to see you again soon. General Manager Keegan Chwa More 

杭州, China
1 review
5 of 5 stars Reviewed June 17, 2014

Beautiful Hotel, the bed was very comfortable, the moonlight is beautiful, elegant environment, sports facilities, swimming pool, both adults and children, and in the pool, allowing you to fully contact with nature, very comfortable. The staff warm and generous, catering characteristic, we went to Southeast Asia cuisine restaurants, sweet and sour taste, unique, and reasonable collocation. At night, enjoy the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your recent stay at Hilton Hangzhou Qiandao Lake.I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Hope to see you again soon. General Manager Keegan Chwa More 

杭州, China
1 review
5 of 5 stars Reviewed May 22, 2014

A lovely team, will high quality of service. We had lunch at the Chinese restaurant, the sweet potato was cooked with cheese really vauble to be tasted. Only the bacon at the buffet was always over cooked, its quite hard.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for providing insight on your recent experience at food and beverage.We are taking your feedback into consideration as we work to continually improve our food and beverage offerings. We work hard to provide our guests with the luxury of being themselves, and you help us to do just that by sharing your honest feedback with us. I do... More 

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Additional Information about Hilton Hangzhou Qiandao Lake China

Address: No.600 Huanhu North Road, Chun'an County 311700, China
Phone Number:
Location: China > Zhejiang > Chun'an County
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Hangzhou Qiandao Lake China 4.5*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Priceline, Agoda, Ctrip TA, Despegar.com, Travelocity, TripOnline SA, Orbitz and Tingo so you can book your Hilton Hangzhou Qiandao Lake China reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hangzhou Qiandao Lake China Zhejiang
Hotel Style:
#3 Luxury Hotel in Chun'an County
#7 Best Value Hotel in Chun'an County

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