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Hilton Hangzhou Qiandao Lake China

Certificate of Excellence
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No.600 Huanhu North Road, Chun'an County 311700, China
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1 room 1 adult
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Hilton Hangzhou Qiandao Lake China
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133 Reviews from our TripAdvisor Community

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Shanghai, China
1 review
3 of 5 stars Reviewed September 21, 2015

If you don't care much about service, its a good hotel to stay. Unfriendly staff and bad breakfast certainly does not make you very happy. However, location is pretty central. Rooms were nice and clean overall. Internet is from 1970's. Can't be worst than this. TV's are old and remotes don't work well. So load up your ipad with movies... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vick R
Vera W, Public Relations Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Hangzhou Qiandao Lake wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with bad service and internet. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our... More 

Delft, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2015

Stayed here two days with my wife and baby son to relax. the hotel, the room and pool were great. The hotel itself is good value for money. We enjoyed our stay very much. However the restaurant was very overprices for their quality, so we went out to some local restaurants, which are great, but you do need a car/taxi... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank laurens23
Vera W, Public Relations Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the restaurant experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

Shanghai, China
Level Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 13, 2015

The hotel is situated on the banks of the Qiandao lake. It is a beautiful property and well laid out. The service is very good and the rooms are large and comfortable. The pools and views from the room are stunning. The restaurants and bars are very good and definitely worth the price. Dont stay anywhere else in Qiandaohu.

Helpful?
Thank zoomba
Vera W, Public Relations Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your recent stay at Hilton Hangzhou Qiandao Lake Resort. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon. More 

Hong Kong
Level Contributor
164 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed May 10, 2015

We stayed here for a corporate event, but also had the opportunity for some free time to explore the area and use the hotel facilities. If you like hotels which have a corporate mixed with holiday feel then this is a good place for you. The highlight was renting some bikes and riding along the lake into town, great fun... More 

Helpful?
Thank Cameron M
Vera W, Public Relations Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the restaurant experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

Birmingham, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 22, 2015 via mobile

A beautiful hotel in an ideal location to enjoy the tranquility of the remote Qiandao Lake. (But expect a good 2 and a half hour drive from the nearest airport.) The conferencing facilities are very good, but unfortunately the staff have no experience of running the business side of the hotel and although friendly, there is hardly anyone who can... More 

Helpful?
Thank Musicloverdave
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Hangzhou Qiandao Lake Resort wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with realted department. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area. More 

Hangzhou, China
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 28, 2015 via mobile

We travelled there with the family. There are a lot of facilities inside the hotel for the kids: a larger playground indoor, the beach volley area outdoor where kids like to play. And many swimming pools. However, there is no toy for kids in the swimming pool, not even a ring. You are being yours and buy one at the... More 

Helpful?
Thank Suyan_Fabien
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the restaurant experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

shanghai, China
1 review
5 of 5 stars Reviewed February 5, 2015

My family had a nice time in Qiandao Lake Hilton. We were satisfied with the beautiful view and comfortable room. The hotel is nearby the city center and has good communications.We will choose Hilton next time.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ying Z
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your recent stay at Hilton Hangzhou Qiandao Lake Resort. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon. Keegan Chwa General Manager More 

Hangzhou, China
Level Contributor
162 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
3 of 5 stars Reviewed January 28, 2015

I stayed in Hilton Qiandao Lake together with my family. We were here for 2 nights in January. Hotel reception: I would say it is ok, but check-in should be faster. Our room was not ready when we arrived and we had to wait an hour. They didn't offer us any refreshments, but we were given a very good room... More 

Helpful?
2 Thank Abramis
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your feedback. I will be contacting you privately to discuss further. We try hard to make sure all of our guests have a rewarding experience at our hotel and hope that next time you are in the area you will consider staying with us. More 

Hong Kong
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 11, 2014

This is a huge hotel in nice quiet surroundings. Due to the hotel's size, it is easy to get lost among the various wings! The rooms are big and comfy. The bathroom is also huge with a free standing bath tub. We asked for a non-smoking room but could smell cigarettes in the air conditioning. We only stayed one night... More 

Helpful?
Thank tinhau
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to review. We sincerely apologies you experienced an undesirable stay and level of customer service with us. The problems you mentioned with breakfast and dinner buffet have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area. More 

Shanghai, China
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 22, 2014

I have some good news, the cigarette smell in all the corridors is gone from a year ago. Having said that the service has gone done hill. No one anticipates anything that the guest may want. You better ask and do not assume if you are full of sweat that you will be offered a towel. As far as breakfast,... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank sergio g
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the breakfast experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

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