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Hilton Hangzhou Qiandao Lake China

Certificate of Excellence
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No.600 Huanhu North Road, Chun'an County 311700, China
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Best prices for: 1 room 1 guest
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Hilton Hangzhou Qiandao Lake China
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Hilton Hangzhou Qiandao Lake China
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (27)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (28)
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Hong Kong
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 10, 2015

We stayed here for a corporate event, but also had the opportunity for some free time to explore the area and use the hotel facilities. If you like hotels which have a corporate mixed with holiday feel then this is a good place for you. The highlight was renting some bikes and riding along the lake into town, great fun... More 

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Vera W, Public Relations Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the restaurant experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

Jakarta, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 23, 2015 via mobile

A beautiful hotel in an ideal location to enjoy the tranquility of the remote Qiandao Lake. (But expect a good 2 and a half hour drive from the nearest airport.) The conferencing facilities are very good, but unfortunately the staff have no experience of running the business side of the hotel and although friendly, there is hardly anyone who can... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Hangzhou Qiandao Lake Resort wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with realted department. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area. More 

Hangzhou, China
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 28, 2015

We travelled there with the family. There are a lot of facilities inside the hotel for the kids: a larger playground indoor, the beach volley area outdoor where kids like to play. And many swimming pools. However, there is no toy for kids in the swimming pool, not even a ring. You are being yours and buy one at the... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the restaurant experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

shanghai, China
1 review
5 of 5 stars Reviewed February 5, 2015

My family had a nice time in Qiandao Lake Hilton. We were satisfied with the beautiful view and comfortable room. The hotel is nearby the city center and has good communications.We will choose Hilton next time.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your recent stay at Hilton Hangzhou Qiandao Lake Resort. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon. Keegan Chwa General Manager More 

Hangzhou, China
Level Contributor
130 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
3 of 5 stars Reviewed January 28, 2015

I stayed in Hilton Qiandao Lake together with my family. We were here for 2 nights in January. Hotel reception: I would say it is ok, but check-in should be faster. Our room was not ready when we arrived and we had to wait an hour. They didn't offer us any refreshments, but we were given a very good room... More 

Was this review helpful? Yes 2
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for your feedback. I will be contacting you privately to discuss further. We try hard to make sure all of our guests have a rewarding experience at our hotel and hope that next time you are in the area you will consider staying with us. More 

Hong Kong
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 11, 2014

This is a huge hotel in nice quiet surroundings. Due to the hotel's size, it is easy to get lost among the various wings! The rooms are big and comfy. The bathroom is also huge with a free standing bath tub. We asked for a non-smoking room but could smell cigarettes in the air conditioning. We only stayed one night... More 

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Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to review. We sincerely apologies you experienced an undesirable stay and level of customer service with us. The problems you mentioned with breakfast and dinner buffet have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area. More 

Shanghai, China
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 22, 2014

I have some good news, the cigarette smell in all the corridors is gone from a year ago. Having said that the service has gone done hill. No one anticipates anything that the guest may want. You better ask and do not assume if you are full of sweat that you will be offered a towel. As far as breakfast,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review.Your satisfaction is very important to us, and we appreciate your feedback about the breakfast experience .your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again so that we have an opportunity to provide you with the... More 

Hangzhou, China
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 23, 2014

The hotel was ok, it looked good and the room was comfortable. However, the hotel is split into different wings, so it can be easy to get lost when you first check in and explore. Like a typical corporate chain they charged inflated prices on the basics, such as soda, water, and snacks. I figured when you shell out at... More 

Was this review helpful? Yes 1
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Hangzhou Qiandao Lake Resort wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with realted department. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area. More 

Beijing, China
1 review
5 of 5 stars Reviewed September 21, 2014

Comfortable room, good breakfast, nice hotel staff and beautiful lake-view environment. The outdoor swimming- pool needs some attention to clean floating leaves from trees. Guests need attention to strong sun-shine when using outdoor swimming -pool.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Just wanted to thank you for your recent stay here at Hilton Hangzhou Qiandao Lake Resort! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Hangzhou Qiandao Lake Resort General Manager Keegan Chwa More 

Sydney, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 17, 2014

More upmarket than many Hilton offerings, the location is perfect for an evening stroll around the lake where fountains and light shows are common. Rooms are fairly compact and the walk from the liftwell to your room can seem unending which is accentuated by a curved corridor which seems to go on forever Breakfast is better than average if a... More 

Was this review helpful? Yes
Keegan621966, General Manager at Hilton Hangzhou Qiandao Lake China, responded to this review

Just wanted to thank you for your recent stay here at Hilton Hangzhou Qiandao Lake Resort! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Hangzhou Qiandao Lake Resort General Manager Keegan Chwa More 

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