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Sheraton Qiandao Lake Resort

Xin'an North Road, Qiandao Lake Town, Chun'an County 311700, China
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Sheraton Qiandao Lake Resort
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Sheraton Qiandao Lake Resort
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (49)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (23)
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Hangzhou, China
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I decided to stay in this hotel due to recommendation from my friends and it was my weekend getaway, away from work for relaxation. Since I live in Hangzhou it took me 2hrs by bus to arrive at the coach terminal in Qiandao and the hotel was only 20 mins by taxi from there. ARRIVAL I arrived at the hotel... More 

Was this review helpful? Yes
seven_fang, Manager at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your stay, choosing our hotel and sharing the experience with us.The hotel located at the center lake region with 270°view of Qiandao Lake.thanks for you love, we will collect more comments form the guests ,Please feel free to contact with us and we are looking forward to seeing you again. More 

Gerrards Cross, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 27, 2015

Lovely views, shame about the service in the hotel. We appeared to be the only westerners staying in the whole of Qiandao, obviously there was a language problem. The bar staff had no idea how to present or make an alcoholic drink, The waiters need correct supervison. One occasion we asked for a refil for tea, the waiter took each... More 

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seven_fang, Manager at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your stay, choosing our hotel and sharing the experience with us. We'd like to strengthen our English training and keep a sense of voluntary service. We are glad that you enjoyed our fabulous views and beautiful rooms.Please feel free to contact with us and we look forward to welcoming you. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 25, 2015

One of the best views from the balcony, large rooms, very clean, nice bathroom, excellent and friendly service, the best way to arrive is by the boat, the hotel is huge , but you do not feel it , a lot of great restaurants near by , it is good ta walk on the banks of the lake , nice... More 

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seven_fang, Manager at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your stay, choosing our hotel and sharing the experience with us. Our hotel embark on an expedition to one of China's purest lakes. We are glad that you enjoyed the 270° lake view from your oversized private balcony, soaking up the beautiful scenery and breathing in the forest-fresh air while paddling in our scenic outdoor swimming... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 22, 2015

Spent here the Chinese new year, rooms are very comfortable and when you have the lake view rooms you will enjoy every minute of the scenery. Unbeatable! Rooms are spacious and bed is very good, bathroom is modern and has a walk in shower. Breakfast is one of the biggest buffets I have ever seen with fresh prepared meals. Mainly... More 

Was this review helpful? Yes
seven_fang, Manager at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your stay, choosing our hotel and sharing the experience with us. Thank you for your valuable comments and suggestions, which we really appreciate.Our ideal location will connect you to a land of lush mountains, crystal clear waters. From the moment you arrive, you will be treated to gracious Chinese hospitality, thoughtful amenities, and an abundance of... More 

shanghai china
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 28, 2014

I spent one night there. . I booked one room of Garden view, and one room of super lake view. As booked the room by the agent, so the detail about the bed not confirm at first. When I arrived at hotel, staff told me that they only could give me one garden room with one kingsize bed, although two... More 

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seven_fang, Owner at Sheraton Qiandao Lake Resort, responded to this review
Google Translation

尊敬的宾客,感谢您与我们分享入住体验,很... More 

Beijing, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 16, 2014

Great location and view, staffs spoke very little English and service especially at the restaurant was poor and rude. The water sports center was not part of hotel mgmt and pricing was steep, the staffs were unfriendly.

Was this review helpful? Yes
seven_fang, Owner at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your stay, choosing our hotel and sharing the experience with us. We'd like to strengthen our English training and keep a sense of voluntary service. The hotel located at the center lake,the water sports center belongs to our owner, not a part of hotel mgmt.Please feel free to contact with us and we look forward to... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 25, 2014

This hotel is good and situated in a good place. The guest rooms are good but little expensive. Breakfast is good! The people sell this area like paradise but, if u come from Europe, this place are very common. The hotel staff have very bad English language, but for cheat foreigners are good. 2 ice cream bought by my Chinese... More 

Was this review helpful? Yes 1
seven_fang, Owner at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your staying in our hotel and sharing the experience to us.We are sorry about your had an unhappy experience, We are working hard in avoiding this mistake to happen again and training our associates English. Of course we hope to see your again soon to enjoy the time in our hotel. More 

Zhuhai, China
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 23, 2014

Great Location with very nice view of the lake. Spacious, cleaned and very comfortable room and overall impressive facility. Only weak point is the restaurant that for lunch and dinner has poor variety of choices. Other than that great hotel.

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Management T, Owner at Sheraton Qiandao Lake Resort, responded to this review

Dear Guest, thanks for your staying in our hotel and sharing the experience to us. Our hotel counts with four different style restaurants, In Room Dining and a lobby lounge with food serving open for lunch and dinner making a total of six venues for our guests to choose from. We provide as well customized service which means that our... More 

Shanghai, China
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 10, 2014

Went there last Nov. Hotel looks awesome with great view of the lake. And is the only one in downtown (Hilton and InterCon are on the outskirts). I had a couple complaints back then. Most memorable one being the towel rental process which is very inconvenient, and the (fitness center reception) staff for towel rental was not friendly. Feast restaurant... More 

Was this review helpful? Yes
Management T, Owner at Sheraton Qiandao Lake Resort, responded to this review

Dear guest, thanks for your sharing with us. First of all, we apologize for the inconvenience caused, we had made few adjustment on seafood of our dinner buffet, we are offering 10~20 different kinds of seafood to ensure our guests enjoyed it. We also enhanced training to our Sheraton fitness staffs, we aim to provide personalized service to our guests.... More 

Tehran, Iran
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 18, 2013

My room was relatively spaciuos located in 16th floor, with a 360 degree view over the lake. Clean, modern and well decorated. The breakfast was a real continental, there were a lot to eat even though you are not intrested in chinese breakfast. The hotel has a fantastic location, simply 10 minutes far from the cruise boat station and a... More 

Was this review helpful? Yes 1
Management T, Public Relations Manager at Sheraton Qiandao Lake Resort, responded to this review

Dear guest, amazed by your comments to us. 16th floor is hotel executive floor, you could enjoy perfect 270°lake view in there, we were awarded as the "Best Lake View Resort" by Voyage magazine, you should try the sunset also, that's also amazing. Actually hotel Fishing restaurant is recommanded by many travellers of its fish head and fish soup, specially... More 

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