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Xaloc Resort

C/ Chacchi s/n esq. Playa Norte, Holbox Island 77310, Mexico
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Xaloc Resort
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Ranked #16 of 16 Hotels in Holbox Island
A recent review
4 of 5 stars Reviewed March 16, 2015
orangelollypops Toronto, Canada
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319 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Playa del Carmen, Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived at 2pm and were told the chef was out sick and would return at 5pm and that the pool bar person was also not in but they would be back the next day. Never was there any service poolside and the food was horrible. They did nothing in order to rectify anything. Beds were like sleeping on cement.... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 16, 2015

We booked a reservation online about a week before going. We live in Playa del Carmen and had never been to Holbox. When we arrived they did not have our reservation, even though I entered my credit card in online and had an email with a confirmation. It was a Friday night and they said they had one bungalow available,... More 

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Xaloc R, Director Comercial at Xaloc Resort, responded to this review

Regards from Holbox!! Thank you for all your comments. We are happy to hear that everything worked out well for you after those inconveniences, sometimes overbooking is due to electronic or digital system errors that we have not under control since the extranets are international. We want to make our guests welcomed since the first moment they book and of... More 

Brno, Czech Republic
Contributor
13 reviews 13 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 15, 2015

We ´ve been on the Holbox two years ago and we spent here nice time in Villas Delfines. But this time they were fully booked because we had to change our plans quickly (our friend from the island moved to another place and we wanted to spend more time with her before leaving) We stayed here for 8 nigths in... More 

Was this review helpful? Yes 8
Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 8, 2015

We stayed here for a week and it was memorable but not in a good way. First of all, the beds are a nightmare. You can sleep as comfortable on the floor. It destroyed our entire holiday experience at Holbox. We were not able to sleep for more than a couple of hours each night and we were tired and... More 

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Munich, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 7, 2015

To begin, the hotel itself is not too bad. Cabanas and close to the beach. But that's where it ends. We were there for our honeymoon expecting a calm and nice paradise... Far from that. Right in front of the hotel the golf carts passing by with noise and smell right at the beach. For 220 usd we expected at... More 

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Caracas, Venezuela
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 6, 2015 via mobile

We stayed here and here are some things to improve: 1) SERVICE 2) SERVICE 3) SERVICE... When we arrived the Guy that took us to our cabana just carried the lighter bag and left me and my husband carrying the bigger and heavier bags. We arrived in the late afternoon and we felt like going swimming to the beach and...... More 

Was this review helpful? Yes 5
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

One of the best looking boutique hotels ever and very clean with an excellent location and service and BEST hospitality ever. Prices are fair and very close to the town and restaurants Defiantly going back!

Was this review helpful? Yes 1
alberta
Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 28, 2014

We stayed at xaloc our last nite in Mexico and loved it. We had one of the cabana rooms and loved the unique nature of this hotel. This was our first trip that we didn't stay at all inclusive resorts and will certainly do it again. Isla holbox was a charming place. We will definitely return in march!

Was this review helpful? Yes 1
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed at Xaloc Resort for two nights. We were on a family vacation and enjoyed our stay there. Nice pools, good breakfast (if you're not expecting eggs and bacon) nice and clean room and friendly staff ( Yoan and Pilar) who try their best to speak english and grant our many requests. One of our child hurt herself bad... More 

Was this review helpful? Yes 3
XalocResort, Gerente at Xaloc Resort, responded to this review

Dear Sir: Thank you very much for your kind comments!! We appreciate your preference and we are glad to hear that your vacation was one of a kind. Our staff is always eager to help you in anything you might need. We hope your kid is perfect now and we look forward to see you soon. We will be waiting... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2014

I stayed for 17 days in one of the upstairs rooms with an amazing view! Location is great; place is quiet and well kept although a bit dilapidated. Staff is great and very helpful! Definitely a place to return too!

Was this review helpful? Yes 1
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