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Four Points by Sheraton St. Catharines Niagara Suites

Certificate of Excellence
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3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
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Four Points by Sheraton St. Catharines Niagara Suites
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Four Points by Sheraton St. Catharines Niagara Suites
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221 reviews from our community

Traveler rating
    89
    95
    19
    10
    8
See reviews for
80
47
18
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were travelling back to Canada from a USA trip, and decided to get off the highway and find a hotel. Usually we are very organized and pre-book in order see check out the reviews and see the rates and hotel amenities. This time, we saw the sign on the QEW highway for a Four Points hotel and decided to... More 

Was this review helpful? Yes 1
Burlington, Canada
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2015

This has to be one of the cleanest hotels I have ever been in. Congrats to the cleaning staff for all their excellent work. Having said that, let me tell you that it is also one which is in dire need of new furniture. I wanted to run to the Brick and buy a new sofa bed for the room!... More 

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Kitchener, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2015

We have been to this hotel several times when visiting Niagara Falls. The price is great and the suites with separate living room and bedrooms is the perfect size for our family. The pool is always a hit with the kids and the staff have always been friendly and helpful. I do think it is time to bring the televisions... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Thank you so much for sharing your experiences with us. We are pleased to hear you consistently enjoy your stays with us and our hotel always meets you and your family's needs. We loved having you and your family and look forward to seeing you all again soon. Take care. More 

Vancouver, Canada
Top Contributor
52 reviews 52 reviews
45 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 9, 2014

My wife and I stayed here while visiting family last X-mas. We are SPG members and tend to stay in Starwood properities when they are good and available. Our stay here didn't disappoint us. The location is attractive and accessible. The rooms are attractive, well finished, clean and large. The staff was cheerful and helpful. I didn't have much time... More 

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Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Thank you for your review. We are thrilled to be your new preferred hotel in the area. We hope to see you again soon! More 

Guelph, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2014

Great hotel and a great price! Very clean and modern. Staff was great and very friendly and courteous. We really enjoyed our stay there and will definitely return in the future. Location is close to restaurants and close to highway. Bonus twenty minute drive to Niagara falls.

Was this review helpful? Yes 1
Toronto
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 4, 2014

Well located across from Brock University, the Sheraton 4 Points is located just off Highway 406. It is staffed by very friendly people. The restaurant is good, and I recommend it since there is little else nearby. It becomes a civilized bar at night. The rooms are perhaps a bit dated (I figure they got those old picture tube TVs... More 

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London, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2014

We had room 2101 a family suite. It was very nice. There where 2 bed rooms with 8 places to sleep. There was a nice big family room with lots of space. It had a kitchenette with microwave and mini fridge. 3 TVs so no fights. The room faced the front of the hotel. The food in the restaurant was... More 

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Newmarket, Canada
Top Contributor
72 reviews 72 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 14, 2014

My experience with Four Points Hotels is you never have to worry about quality. In this case we had a last minute function in Niagara on the Lake and rooms there were extremely expensive as it was Canadian Thanksgiving weekend. The choice based on availability was Niagara Falls or this suite hotel at the south end of St. Catharines in... More 

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White Rock, Canada
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 14, 2014

As this trip was personal, it was important for me to be close to the Shaver Hospital and it certainly was! Located conveniently between St. Catharines and Niagara Falls, it offers all the amenities you would expect from an "all suites" hotel at a very reasonable price. I would definitely stay here again! The hotel had a nice pool, hot... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

Stay away from this hotel if you planning on family vocation. This hotel's staff is extremely not kid friendly, unprofessional and beyond rude. Few of our families were staying there during tournament and boys being on their best behavior ever were harassed by managers and angry maintenance person as well as waiter or member of kitchen staff. "We can see... More 

Was this review helpful? Yes 1
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review

Thank you for your review. Providing excellent customer service to all our guests is a top priority and so your comments are taken very seriously. We sincerely apologize for the service you and your group received during your recent stay with us and assure you that this has been immediately addressed so that it will not be repeated. Please feel... More 

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