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ALPIN Hotel Resort & Spa

Certificate of Excellence
str. Poiana Doamnei, Poiana Brasov, Poiana Brasov 505300, Romania
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ALPIN Hotel Resort & Spa
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ALPIN Hotel Resort & Spa
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143 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (35)
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Bucharest
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We spend few days in Poiana Brasov and stayed at this hotel. We arrived pretty late at the hotel and the parking was full. But that was not a problem, the hotel personnel parked our car and helped with the luggage. The check in was fast and we had no issues. The room was not too big but was enough... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for choosing Alpin Resort Hotel for your stay and for this beautiful review . Your appraisal of our team, services and facilities prove our commitment to hospitality. Seeing our guests happy is our greatest satisfaction. We are looking forward to the opportunity of welcoming you back and we want to assure you that your... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I go to Alpin whenever i have the chance, it has the best SPA, the staff is really kind and helpful, i simply love all the massages, especially the one with hot stones, don t forget to try it!! Also try Phytomer Sea Holistic Relax Massage!! The ambiental music that you can hear in the lobby is very nice but... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Cîrstea A, Your review delight us very much and we thank you for that. We are doing our best to fulfill all our customers standards. We were glad to hear that you were very pleased with the services and facilities offered by our hotel, and you enjoyed the Spa , the swimming pool and the restaurants. It will be... More 

Bucharest, Romania
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed there for 3 nights, parents and 2 boys (4 and 8), the room was big enough, the pool was great for all, good food and drinks, nice people and perfect playing for kids and parents- the Play Teacher just got us all involved in the fun, there is someone who can play with kids at any time. I... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Cami m, A lot of thanks for your lovely review. Your comments are very much appreciated and will be shared with our staff. We all are glad you had a good time with us. Having satisfied guests is our purpose and we concentrate to keep everyone happy, both parents and also children. It will be our pleasure to welcome... More 

Belfast, Northern Ireland
Top Contributor
61 reviews 61 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 11, 2015

I stayed here with my family in a two bedroom apartment. I was very impressed with this hotel. I though the staff were helpful and informative at check-in, and they took me to my room and assisted with luggage. The apartment itself was spacious, clean and perfect for a family of four. We enjoyed the pool and Spa and were... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Guest, On behalf of Alpin Resort Hotel team, I would like to thank you for your positive review and for complementing our hotel. We want to assure you that your kind words will be shared with the entire staff and they as well will be glad to know that are appreciated. We hope you will return soon as a... More 

Canton of Basel, Switzerland
Contributor
17 reviews 17 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 1, 2015

We had the chance to stop shortly in Brasov during some holidays. I have chosen this hotel since it is quite known and I wanted to explore a bit Poiana Brasov with my fiancé. I would say that is a very typical ski resort were actually the value is more in the landscapes and what the surroundings offer rather the... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Alpin Resort & SPA for your stay in Poiana Brasov and for taking the time to share your impressions on Trip Advisor. The rooms are strictly inspected before checking in our guest and for this reason we are surprised hearing about this inconvenience. Please rest assured that your comments are well noted and reviewed... More 

Bucharest, Romania
Top Contributor
64 reviews 64 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 17, 2015

GOOD STUFF: the hotel is quite large, offering both double rooms and apartments, so if you want two bedrooms and two bathrooms, you should ask for an apartment. The position of the hotel oversees the whole Poiana Brasov resort, including the main ski slopes. For skiers there is a ski wardrobe, where you can leave all your stuff and a... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Bogdan Gabriel, Thank you for choosing Alpin Resort & SPA for your stay in Poiana Brasov and for taking the time to share your impressions on Trip Advisor. We are very happy you had a nice and relaxing stay in our resort, enjoying the spa and the swimming pool, also Gatsby Restaurant from Alpin Casa. Please rest assured that... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2015

My stay at Alpin Hotel was a total nightmare. Aside for the fact that there was no heat in the room and 0 Celcius outside, there was a terrible smell inside. The wall sockets had no protection and the wires were hanging out. The walls of the room needed some fresh paint as the general aspect was poorly maintained. The... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Mihaela Mitrica, Thank you for taking the time to write this review, we are very sorry for the experience you had at Hotel Alpin and we hope to have the privilege to welcome you again and to make you change your mind. Our hotel staff is selected with almost attention and trained carefully to comply even the most exigent... More 

Bacau, Romania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 4, 2015

We were 4 adults and a child and had an apartment but not in the Alpin Apart building. I could say that it didn't matter that much because the staff made our stay a very pleasant one. Starting from check-in, housekeeping, the electrician (a light was not working), the staff from the A Propos Restaurant, everyone that came in contact... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for choosing Alpin Resort & SPA for your stay in Poiana Brasov and for sharing this wonderful review with the Tripadvisor community. We are very happy you had such a nice and relaxing stay in our resort. Our goal is to always have satisfied and happy guests, and on behalf of Alpin Team I... More 

Lisburn
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 3, 2015

Returning to The Alpin for more skining and sometimes when you return to a place the second time, it dissapoints,not in the case of the Alpin, from Vlad in the Ski Room to Solin in the Forest Restaurant, and the drivers of the buses, they all went out of their way to make sure everything went well. All I can... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear SteveD29, Thank you for choosing Alpin Resort & SPA for your stay in Poiana Brasov and for taking the time to share your impressions on Trip Advisor. It will be our pleasure to welcome you back to our hotel and make sure you have a wonderful stay here, again and again. The entire team from Alpin Resort & SPA... More 

london
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 26, 2015

we stayed in an executive apartement with our 2 children .. it was actually a 2 bedroom flat with a siting area, terrace and view. Clean, nicely designed. Personnel highly attentive, helped us with all sorts of inquiries with great care. We tried both a-la-carte restaurants, they were very good on all fronts, service, food quality etc ... In house... More 

Was this review helpful? Yes
Alpin P, Manager at ALPIN Hotel Resort & Spa, responded to this review

Dear Guest, Thank you very much for your feedback, it is always wonderful to receive good impressions from our guests. We are very happy you had such a nice and relaxing stay in our resort, enjoying the spa facilities, the apartment and the restaurant. If you have any questions or should you need further information please do not hesitate to... More 

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