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Madame Vacances Les Terrasses de Veret

Flaine-Foret, 74300 Flaine, France
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Madame Vacances Les Terrasses de Veret
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Ranked #7 of 12 Specialty Lodging in Flaine
A recent review
4 of 5 stars Reviewed April 4, 2015
sueblue5 london
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177 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Worcester, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

Well, where do I start. This is by far the worst holiday accommodation I have ever had the experience of staying in. Paid an extortionate amount to stay during the first week of April. We arrived, reception was closed for another 2 hrs, where we had to stand and wait with 2 children who had been travelling for hours amongst... More 

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newcastle under lyme
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2015

This place is poorly designed for people, let alone skiers, and the operations policies are not conducive to a relaxing or easy holiday. On arrival there was no reception, no linen and dirty crockery, and a ridiculous light bulb jutting out of a shaky fitting at exactly head height on the stairs. The apartment had totally inadequate store and space... More 

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london
Top Contributor
57 reviews 57 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 4, 2015

We booked a three bed apartment with cabin - it slept 10 I think but we were just 5. It was obviously spacious! That said the wardrobe space was badly thought out with hardly any shelving and no hooks. When will they ever learn that you need lots of hooks and shelving in a ski apartment. Being seasoned travellers with... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear guest, Thank you for your review. We are pleased that you enjoyed your overall stay in the residence and that you would happily come back. The minor negatives are clearly out weighed by the positives. Best regards, More 

Lisbon, Portugal
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 30, 2015

We had booked a trip to stay for 7 nights, but once we arrived realised how uncomfortable our stay would be and quickly changed our tickets to stay 4 nights. The mattresses were extremely uncomfortable, the apartment had the bare minimal of everything, we even had to ask for sheets and towels, and it didn't even feel clean at all.... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Sir /Madam, We are sorry to read your comments regarding your stay. We would like to point out that sheets and towels are extra and this is stated on our website and on our Partner websites. We appologise if this was not pointed out to you at the time of booking. The Wifi is only available (for free) at... More 

Brescia, Italy
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

beautiful, really close to the slopes, super staff, nice and cheerful ... the outdoor whirlpool is the extra gear. There I will again ........................................................................,,..,.............

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ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Hi there, Many thanks for your comments. It seems like we ticked all of the boxes! Best regards, More 

Ely, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

This is now our third year in Terrasses de Veret, Flaine. The apartments are near to slopes, ski schools, ski rental and shops. The view from the room is great, they are always clean and the staff are always very helpful if there are any issues. There is a large group of us and we always have a brilliant time.... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Guest, Thank you for your review and for returning to our residence for the 3rd time. We are guessing by the wonderful comment that there will be a 4th time?? Best regards, More 

Evesham, United Kingdom
1 review
5 of 5 stars Reviewed February 23, 2015

Stayed here a couple of weeks ago. Fantastic location, a couple of minutes walk from the slopes with great views and literally 2 minutes walk from the lift down to Flaine 1600. Apartment was clean and everything worked fine. Staff were very friendly and there is free wifi in reception. Great pool and there is a jacuzzi (though didn't try... More 

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ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay. Next time, you must try out the outdoor Jacuzzi with fantasic views of the slopes! Kind regards, More 

Yorkshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2015 via mobile

Stayed here at Easter after staying at the Pierre et Vacances next door on previous visits. As we'd driven there we thought we'd try this place because there is underground parking and we liked the idea of the pool/sauna. Nice rooms but didn't like the way they had to be inspected before we left (so we weren't charged additional cleaning... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Guest, Many thanks for your review. We are vey pleased that you enjoyed your stay and the location of the residence. It is common practice in french self catering units for the guests to clean the apartments upon departure and that the accommodation be checked over for breakages before the guests depart. Best regards, More 

London
Contributor
20 reviews 20 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 10, 2015

I'm not one to be precious about where we sleep when skiing. These apartments did the job, but only just. Everything we touched fell apart. Our broom handle was snapped in half, the shower lever came off in my hand, as did the door handle, the curtains didn't close properly, the clothes dryer was broken. All 11 of us staying... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Sir/Madam, We are surprised and sorry to read that you did not feel that the quality of the residence was up to the standard that we aim to provide. The reception is open every day (apart from Wednesdays) in the mornings before the clients hit the slopes and again in the afternoon when the clients return. They close one... More 

grimsby
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2014

Just back from these apartments and don't really have a good word to say apart from the great location right next to the slopes, checked in okay and then given a linen pack ( only 2 small towels for a family of 4) then informed that you have to make up your own beds, room was dirty so wife complained,... More 

Was this review helpful? Yes 2
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this review

Dear Sir/Madam, Thank you for taking the time to review our residence. I am surprised to read that you did not find the apartment to be up to the level of confort that we aim to provide. Many comments on this forum praise the residence not just for it's location but for the confort and quality of the facilites. The... More 

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