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Melia Zanzibar

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P.O. Box 3140, Kiwengwa, Tanzania
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Melia Zanzibar
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758 reviews from our community

Traveler rating
    520
    167
    45
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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There are newer reviews for Melia Zanzibar
See the most recent reviews
Dar es Salaam
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2012

Quite simply put a perfect weekend away! We were very fortunate to stay in one of the romantic pavillions on the cliff top and waking up in the morning to the turquoise glow of the Indian Ocean was simply magic. Every possible conceivable amenity is at hand with courteous and friendly staff always going the extra mile to make you... More 

Was this review helpful? Yes 3
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Guest Thank you for choosing Melia Zanzibar to be your holiday experience ,taking your time to comment our services ,we regards ourselves privilege our mission is to make sure that all our customers have the best holidays and unforgettable experiences during their stay. We are delighted with your words with the fact that we could cause this good impression... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 30, 2012

Compared with some resort hotels in Zanzibar where buffet provided with full-board stay, quality of food and services are much better and made me feel to extend my stay longer. Design and atmosphere are also decent and comfortable to stay with family.

Was this review helpful? Yes
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Guest I just wanted to thank you for choosing Melia Zanzibar, i would like to express my gratitude to you for having chosen our hotel, as half of its holidays, so as to be able to fully enjoy our products. I am pleased to listen to his honest and constructive advice about our service, our guests are our priority... More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2012

We stayed here for 6 nights and had a brilliant time. The resort was extremely quiet (only 40 people were there) but this did not reduce the level of service at all. All the sun loungers were still out daily, the buffet meals were not skimped on, and all the staff were so friendly. We had our pick up from... More 

Was this review helpful? Yes 1
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Guest Firstly, I want to thank you for choosing us and taking the time to write a review about us. You opinion is very important for us, and you have our commitment, from both the Hotel management and all the staff, that all of your comments will be used to improve our services and make sure that all our... More 

Toronto
Top Contributor
51 reviews 51 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 17, 2012

I arrived at the Melia at night and staff was very friendly at check in. Peter helped me to my room and for the rest of my stay there, whenever I needed a ride to the beach or the jetty. Excellent customer service and very nice guy! The property is very large and some things are spread apart so you... More 

Was this review helpful? Yes 3
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Guest On behalf of Melia Zanzibar I would like to send my gratitude thanks for choosing our hotel to be your holiday experience and taking time to write a review .Our mission is to make sure that all our customers have the most experiences and pleasant stay by making them comfortable with everything we offer at Melia Zanzibar. We... More 

Paris, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 3, 2012

The hotel is beautifully designed including rooms (bathrooms are a must) and restaurants. The private beach is lovely. However there is a problem with the quality of service. Staff members are genuinely friendly but often they lack the skills to work in a 5-star hotel. Some of them speak little or no English. That would be fine if this was... More 

Was this review helpful? Yes 1
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Guest On behalf of Melia Zanzibar, I am sending my gratitude thanks to you for choosing our hotel on your recent holiday in Tanzania. Amazing part of it, is taking your precious time to share your views and experience you had while at Melia Zanzibar. We are overwhelmed to hear that you loved and were impressed by the views... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2012

We went their for our honeymoon the second week of May/2012...Great food, great rooms, great staff, and a wonderful property...However a few things need to be fixed...We chose the ALL-INCLUSIVE option, and you need to sign-off your bill for almost everything you order, which is a pain...Also you need to check your bill continually since the staff always seem to... More 

Was this review helpful? Yes 5
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Mr Manib We appreciate your comments and thank you for that. We are very sorry we did not reach your expectations. We are working very to offer the best standards in service and quality to our guests and if we did not succeed this time, I am sure we will do it next time you decide to visit us.... More 

Cyprus
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 20, 2012 via mobile

I stayed there for three nights during a business forum. On checking we were welcomed with a coctal:local juice. We had to pay upfront . They had us registered only by first name and my first name was the same with another colleague that arrived the same time.... And they had the name only once..... I dont know if these... More 

Was this review helpful? Yes
John E, Guest Experience Assistant Manager at Melia Zanzibar, responded to this review

Dear Guest “On behalf of Melia Zanzibar I would like to thank you for taking time sending us your comments and suggestions about our services during your stay. We value your comments much and will be use used to improve our services and make sure our customers’ expectations are met. I also send my gratitude thanks for choosing our hotel... More 

Toronto, Canada
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 15, 2012

Beautiful Resort - needs a bit polishing when it comes to accessories in the bedroom, but overal the property is so beautiful!!! The all inclusive food was delicious. The bathroom is to die for!! The beach and scenery is heaven on earth!!

Was this review helpful? Yes 2
John E, Guest Experience Assistant Manager at Melia Zanzibar, responded to this review

Dear Guest On behalf of Melia Zanzibar I would to appreciate you so much for choosing our hotel to be your holiday experience and taking time to write a review. Our mission is to make sure that all our guests have the most experiences and pleasant stay. It is always our goal to reach and exceed the expectation of our... More 

durban
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 7, 2012

My girlfriend and I had the worst night of our Zanzibar trip at the Melia hotel in Kiwengwa. We had booked a single night in this hotel and everything went terribly wrong. We were welcomed quite nicely by the local staff in the morning (of course because you pay on arrival!) and were walked to our room. Quite big, very... More 

Was this review helpful? Yes 11
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Tib Durbun RESPONSE TO TRIP ADVISOR Thank you very much for your comments, we are always ready to receive good comments and also ready to learn from the critics. I would like to apologize for any inconveniences you have had for that one night you stayed with us. Our mission is to make all our guests happy, make their... More 

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 2, 2012

We stayed for 5 nights. What gives Melia the edge is the most beautiful way the hotel was buildt to make full use of the view, and of course the magic way the staff treats you. The attention to detail with Melia goes a far way. They have thought of everything to make this an unforgettable experience. All the facilities... More 

Was this review helpful? Yes 3
John E, Guest Relations Manager at Melia Zanzibar, responded to this review

Dear Elizien May I first of all take this opportunity to extend my sincere gratitude to you for selecting Melia Zanzibar as your preferred hotel for your recent holiday in Zanzibar On behalf of Melia Zanzibar Team I truly appreciate your honest and constructive feed back to our services during your stay. I would like to thank you for positive... More 

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