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Mercure Oakridge Resort Lake Wanaka

corner Cardrona Valley & Studholme Rds, Wanaka 9381, New Zealand
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Mercure Oakridge Resort Lake Wanaka
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738 Reviews from our TripAdvisor Community

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Port Macquarie, Australia
Level Contributor
156 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Restaurant - fine. Room - OK, though we'd have appreciated at least a fan, because during our stay temperatures were in the high 20s/low 30s, and the room was definitely stuffy. Air conditioning would have been welcome. The ensuite's ceiling fan was hanging loose, and the power point for razors/hairdryers was loose in the wall. We reported both, but surely... More 

Helpful?
Thank BPinOz
Hamilton, New Zealand
Level Contributor
235 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The swimming pools and surrounds are great. But with threadbare carpet, torn net curtains, no air conditioning...it has a lot to do to come up to scratch. Money needs to be spent on the ordinary rooms. One teaspoon? Hard to access a plug for the kettle.... Won't stay here again

Helpful?
Thank Cookster_11
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A short one hour drive north of Queenstown airport, Lake Wanaka is a beautiful setting. Wanaka village has everything you could need and want. It has some magnificent short walks in and around Wanaka. Views are stunning, it is a place that is easy to fall in love with.

Helpful?
Thank TonyDuck
Adelaide, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night, the staff were friendly and our room was clean and tidy. We really enjoyed using the pool and spa area - which also had bar service. Was a short drive to the town. We were disappointed however with the washer and dryer - we did not have one in our room so we used... More 

Helpful?
Thank courtanddan
Grezels, France
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall experience was fine. But I had not paid attention to type of room booked and so the only view we had was of the car park! Right outside bedroom window. So go for a room with view to lovely scenery. Big plus point is a 25 metre lap pool. Surround not finished but a great facility.

Helpful?
Thank Ian R
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Ian R, We do recommend either our 1 bedroom apartments or our standard rooms for a better view. While our guest rooms do have a larger floor space they do compromise with the view. Thank you for your positive feedback regarding our pool facility. More 

Huddersfield, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Basic issue with this hotel is cleanliness and attention to detail. We stayed 2 nights in a two bedroom apartment. The rooms were dusty, more than a day or two covering. The oven and extractor fan were thickly covered in grease. Housekeeping was rather lax. Dead light bulbs not replaced, insufficient toiletries provided, insufficient towels. If you need to use... More 

Helpful?
1 Thank Ian2011
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Ian2011, We are very disappointed that you did not enjoy your stay with us and will be holding a urgent meeting with our housekeeping team. Even though this should not occur in the first place we do encourage guests to let us know of anything out of place during their stay as we are always more than happy to... More 

Christchurch, New Zealand
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

It looks fantastic in the photos but the only thing that measures up is the pool complex which is really good. The rooms are tired and dirty with marks on the walls (see photos attached) and rips in the curtains. Housekeeping didn't even make our beds one day. The TV is crap which is no good when you are travelling... More 

Helpful?
1 Thank Rhys C
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Rhys C, We regret that you did not enjoy your stay with us and take your comments on board in our strive to provide the best possible service to our guests. We will be having a meeting with our housekeeping staff to go over your comments so we can ensure our high standard of cleanliness is well maintained. We... More 

HK
Level Contributor
167 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 1 night. The hotel is located at Wanaka. The check in and out was easy. We had a bottom room with a large kitchen and living room. The room is clean with a King size bed. The bed is comfortable. There is a washer/dryer inside the room. The pool is very beautiful with many mini hot... More 

Helpful?
Thank SmartTravellerHK
Airlie Beach, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Spent 2 nights at this brilliant little resort! The staff were very friendly upon arrival able to assist with all of our requests. The pool area is just fantastic perfect temperature and having multiple spas for your own private spa! The room was neat and very spacious having everything you need for a little get away. The restaurant was quite... More 

Helpful?
Thank Corey C
Melbourne
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nothing special in accommodation. Had 3 apartments & they all had odours from past cooking experiences which didn't clear. Threadbare carpets & peeling paint makes it hard to justify the asking price per night. Plenty of other options in the area before returning here.

Helpful?
1 Thank EatDrinkSleeps
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear EatDrinkSleeps, We regret that you did not enjoy your stay with us and will be speaking to our housekeeping and maintenance team as to why these issues were not taken care of. We appreciate your time taken to post your feedback and will resolving these concerns as quickly as possible. More 

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