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Mercure Oakridge Resort Lake Wanaka

corner Cardrona Valley & Studholme Rds, Wanaka 9381, New Zealand
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1 room 1 guest
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Mercure Oakridge Resort Lake Wanaka
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653 Reviews from our TripAdvisor Community

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Traveler rating
    197
    241
    128
    60
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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    (202)
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Fremantle, Australia
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is such a bonus to have a kitchen and washing machine and dryer when on a ski holiday. This hotel offers both along with hot tubs, pool, bar and restaurant. The rooms are comfy and warm and a short drive to town or either Cardrona or Treble Cone for skiiing. Plenty of parking right outside your unit. In all... More 

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Cambridge, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great accommodation with kitchen and laundry. Scenic outlook and great access to ski fields or short drive into town. Staff were helpful and friendly even when the heating broke down on one of the coldest days of the year. Restaurant was ok, but with great restaurants in town it is hard to compete.

Was this review helpful? Yes 2
Auckland Region, New Zealand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was very average - the first time I've ever stayed in a hotel and been given only one pillow! However!!! The pool and spa area is outstanding and for this reason alone I will definitely be going back - the sooner the better!

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Bittenbytravelbug4, Thank you for your review. We are glad to see you enjoyed our hot pool facility, however we do apologize in regards to the pillows provided in the room as we normally provide 4 pillows total in each room and will be speaking to our housekeeping team to ensure this is the case. Once again thank you for... More 

Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for five nights and it suited our purpose. It's definitely not luxurious but it's comfortable. We opted for a one bedroom, self contained unit which was great after a day skiing. The king beds are two singles pushed together and the pillows are definitely average. The room was cleaned daily, including the dishes (so stoked). We were near... More 

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Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear sezzy_19, Thank you for your review and your positive comments relating to our views of the surrounding mountains and hot pools facility. We are located 3km from the town center of Wanaka. We do have multiple room types and locations available on our property so please let us know if you have any requests. Once again thank you for... More 

Moffat Beach
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just on the outskirts of Wanaka on the Crown Range Road this is the perfect location to ski Cardrona.... 1 & 2 bedroom apartments... You can self cater ( or not). Don't forget to sit in 1 of the outside spas & admire the views or the stars.

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Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We previously stayed here 8 years ago and loved the hotel, so decided to return. Unfortunately a lot has changed. Cleaning of rooms is now optional for staff, even ringing reception to complain only registers a "no answer". This happened on multiple days and is not impressive. If you like having beds left un-made, glasses left dirty and staff removing... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Buddy_Travel_711, First of all please let us sincerely apologize for the concerns raised during your stay. We have made attempts to contact you through TripAdvisor so we can investigate this matter further as we do agree the service that was claimed to be provided is not acceptable. We would deeply appreciate your reply as we would like to ensure... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the resort in August 2105. We travelled as two couples and stayed for 7 nights. A short drive to town, good distance from ski fields. We stayed in the owners apartments and our companions stayed in the normal hotel accommodation. Check in was fine, friendly staff and quick service. On entering our apartment our first impression was... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear smay68, Thank you for your review. We regret that you did not enjoy your stay with us as we do understand we can please all our guests with one particular bedding firmness we are always more than happy to do what we can when possible to help in this matter especially with our longer staying guests. Please do not... More 

Varsity Lakes, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a week and had a great time. Staff were very friendly and helpful. Room was clean and well appointed, peaceful atmosphere. As we have an Accor Membership Card we utilised the restaurant nearly every day for breakfast and dinner. There is room for improvement here. Food was nice and tasty, but variety needs improvement, Soup of the day... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear vintagetdm, Thank you for your review and your positive comments relating to our friendly staff, peaceful atmosphere and clean, well appointed rooms. We take on board your comments relating to our restaurant menu and will be speaking to our restaurant team to look at ways to improve on the variety. Once again thank you for your feedback and we... More 

Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked our stay based on our recollection of Oakridge after it was first established over a decade ago. We didn't stay at that time but had the opportunity to visit someone staying. We used the pool/spa pool complex and ate at the restaurant and both were great. That was then - this is now: The pool complex is just... More 

Was this review helpful? Yes 2
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear bulteez, Thank you for your review. We regret that you did not enjoy your stay with us and we do take your comments on board in our strive to provide the best possible service to our guests. We will investigate into why your key cards did not initially work and will hopefully be able to look into ways to... More 

Rockhampton, Australia
Level Contributor
11 reviews
3 of 5 stars Reviewed 5 weeks ago

Stayed for week while skiing in Wanaka. Hotel rooms had all we needed, very clean and comfortable. Reception staff were very friendly and sorted out our broken kettle immediately. The bar and restaurant staff were very friendly I just thought they could do with some more staff as wait time for drinks in the hot pools was a little long.... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear 20Pringle, Thank you for your review. We are glad that you enjoyed your stay with us and thank you for your positive comments relating to our friendly staff and clean and comfortable rooms. We will speak to our bar team to look at ways to improve on response time for drinks. Once again thank you for your feedback and... More 

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