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Grand Mercure Oakridge Resort Lake Wanaka

Corner Cardrona Valley & Studholme Rds, Wanaka 9381, New Zealand
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Grand Mercure Oakridge Resort Lake Wanaka
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Ranked #15 of 19 Hotels in Wanaka
A recent review
4 of 5 stars reviewed 4 days ago
kyliejoan Adelaide, Australia
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602 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 1 night in March, towards the end of our 14 day holiday. It is a little difficult to find as it is the other side of Wanaka when you come in from the West Coast but it is on the road between Wanaka and Queenstown via the Crown Range Road. Check in was quick and efficient,... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear kyliejoan, Thank you for your review. We are glad that you enjoyed your stay with us and in particular our studio rooms and hot pool facility. In regards to the door lock we have swipe key activated locks throughout the entire resort We are now aware of easier systems for room entry they we are currently looking into for... More 

Tauranga, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great place to stay if you want an apartment, with laundry and kitchen. The bed was a bit hard, and the couches needed updating. But everything else is great. Would stay again, great accomodation to base yourself, handy to everywhere.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Robynandcraig, Thank you for your review. We are delighted that you enjoyed your stay with us. We do know that we cant meet all guests preference in relation to bed firmness but we have rooms with different mattresses available and we are always more than happy to make a guests stay with us more enjoyable. Once again thank you... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

We booked a standard hotel room at $160/night which seemed fairly good value for a resort but we could not wait to leave this place from the minute we walked through the door. Facilities were good but the room was a shoebox. There was no room to even open our suitcases on the floor, you could only open the fridge... More 

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Eve J, Thank you for your review. We take on board your comments regarding your recent stay with us in our strive to provide the best possible service. Regarding the best being two different heights we do apologize for this and have spoken to our housekeeping staff to ensure this doesn't happen again. We are currently awaiting our order... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago NEW

Nice hotel with lovely surroundings however we booked this hotel because we were informed there was unlimited wifi. WRONG. only 30 minutes of wifi to be used in the lobby only and it was so slow we ran through our 30 minutes before anything was accomplished. Very dissapointed! Also, we ordered room service one of the nights and was told... More 

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear kristen k, Thank you for your review. We apologize for the confusion regarding the unlimited wireless internet and have contacted you directly to see where you came across this information. We do also apologize for no staff collecting the room service tray, this is unacceptable and please ensure your comments have been passed on. Thank you for your positive... More 

Krakow, Poland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was acceptable but there was a lingering unpleasant smell. The biggest problem was the noise from accross the road - a wedding, a band and a loud late night. The Manager on Duty Kurt Anderson was very professional and helpful. Made a bad stay into an acceptable stay. Good manager

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Roman L, Thank you for your review. We do encourage guests whilst they stay with us to please let us know if there is anything we can do to make your stay with us more enjoyable, I have spoken to Kurt as he was a little puzzled as you extended your stay with us and did not mention anything... More 

Tauranga
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

It appears this resort is no longer a top quality resort . The spa and pool area is great and all the staff very helpful and friendly but the room was unacceptable for this kind of resort . The bed was made from 2 different height beds so sleeping in the middle was not an option more like sleeping in... More 

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Christine T, Thank you for your review and your positive comments relating to our friendly staff and pool facility. We apologize we did not meet your expectations in regards to the room and take your comments on board and will make necessary improvements. We are currently replacing all televisions and in a better area for guests to view. I... More 

Kuala Lumpur, Malaysia
Top Contributor
85 reviews 85 reviews
26 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I are here for our fourth week, having stayed here in 2011 for 2 weeks and one week last year. Since last year the grounds and surrounds have had a lovely 'makeover' making it much more pleasant with improved car parking areas and landscaping. The location is great, a 3 minute drive to town or approximately 30... More 

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear fizzysoup, Thank you for your review regarding your recent stay with us and we appreciate your kind words relating to our grounds and landscaping, location and views of the surrounding mountains. We take your comments very seriously regarding room cleanliness and have spoken to our housekeeping team about your areas of concern. I have also spoken to our front... More 

Auckland New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband found this property on booking.com & it looked good, so as a treat to ourselves we paid more than we usually would for accommodation while on a business trip. Firstly, for us, the location was perfect - a 3 minute drive into town was certainly better than the commute from Queenstown we'd had the previous year. We were... More 

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Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear SmilinNZ, Thank you for your feedback. We sincerely apologize that we did not meet your expectations in regards to room cleanliness and we do take your comments very seriously. We have already spoken to our housekeeping team regarding your concerns raised and necessary action has taken place to sustain our high standards of room cleanliness. We hoped that our... More 

Southampton, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a one bedroom apartment here and we loved it. Large and spacious, immaculately clean and very comfortable. Great clean crisp white linen and a very good quality mattress. The apartments have everything provided you could need, even washing liquid so your stay is stress free. The balcony was large sunny and had great views. The pool looked fabulous... More 

Was this review helpful? Yes 1
Te Awamutu, New Zealand
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed the one night but had a lovely, clean one bedroom room. Nice views from the balcony. If staying longer, the room was very well set up with a good sized kitchen and full laundry facilities.

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at Grand Mercure Oakridge Resort Lake Wanaka, responded to this review

Dear Wendy M, Thank you for your review. We are glad that your enjoyed your stay with us and thank you for your positive comments relating to our clean and comfortable 1 bedroom apartments with great views. We hope to see you again on your next visit to Wanaka and hopefully enjoy a longer stay with us. More 

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