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Sheraton Denarau Villas

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Denarau Island West | P.O. Box 9761, Denarau Island, Viti Levu, Fiji
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Sheraton Denarau Villas
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Sheraton Denarau Villas
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412 reviews from our community

Traveler rating
    208
    129
    52
    10
    13
See reviews for
274
49
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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  • Any
English first
  • All months
    (412)
  • Mar-May only
    (88)
  • Jun-Aug only
    (108)
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    (107)
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    (109)
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NSW
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled with 3 young children and stayed in a 2 bedroom Villa! We were finding accommodation with 3 children a little bit of a challenge so it was perfect place. The rooms were spacious, and in a great location - a pool side villa would be even more perfect - just open the door and jump right in the... More 

Was this review helpful? Yes 1
Helma_Pene, Villa Operations Manager at Sheraton Denarau Villas, responded to this review

Dear LeeD76, We really appreciate your comments and we are very glad to hear that you enjoyed your stay with us here at Sheraton Denarau Villas with its amenities, spacious villa accommodation and staff interactions. We look forward to your next enjoyable stay with us. More 

Sydney, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for seven nights mid-March 15 and found the Villas a great place to stay with three kids. We had a two bedroom pool front apartment and it was great to be able to walk out easily to the pool each day. The kids loved kids club where they had great activities, games and crafts and the women running... More 

Was this review helpful? Yes 1
Helma_Pene, Villa Operations Manager at Sheraton Denarau Villas, responded to this review

Dear SuzB66 We really appreciate your positive insight regarding our resort layout, facilities and hospitality service. We will continuously work on introducing more added value to our dining experience so that when you return you will have more options. We look forward to welcoming you back in the near future. More 

Adelaide
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Just arrived back from the Sheraton Villas, spent 7 days there. Having a villa with kitchen was a really good choice as the prices can be expensive within the resort. First night we were given 50% discount on the Feast Buffet, lovely food and at the discounted price of FJ$45 each good value. We also ate at the Flying fish... More 

Was this review helpful? Yes 3
Helma_Pene, Villa Operations Manager at Sheraton Denarau Villas, responded to this review

Dear Susan S, Thank you for taking the time to share with us and TripAdvisor your feedback regarding your recent stay here at Sheraton Denarau Villas. We are thrilled that overall you had a wonderful stay and enjoyed the resort. I will certainly share your kind words to our team. We sincerely apologise that one of our restaurants were closed... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just returned home from a weeks stay at the Villas and can I just say how awesome the resort and staff are at the Sheraton Villas Denarau Island. The resort was clean, the staff work hard to maintain the pools, grounds and rooms, nothing was too much trouble and every staff member we came into contact with were... More 

Was this review helpful? Yes 1
Helma_Pene, Operations Manager at Sheraton Denarau Villas, responded to this review

Dear Midnyt1, We would like to express our gratitude for having taken the time to comment on your holiday experience and I am sure it will be helpful for a lot of travelers. We are thrilled to hear that you enjoyed your stay with us here at Sheraton Denarau Villas. I have noted your suggestions for improvement. Welcome to the... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel in December and complained about a charge that was wrong on my bill. I disputed this with the manager and he ended up threatening me. He said pay or else we'll make sure you don't walk out of this resort. I paid the $20 and left. I complained and even the head of hotels made... More 

Was this review helpful? Yes
Helma_Pene, Operations Manager at Sheraton Denarau Villas, responded to this review

Dear Ravi B, Thank you for sharing your review on TripAdvisor. As it is our goal to provide our guests with warm, comforting and connecting experiences, I am disappointed to hear that this was not the situation in your case. We truly regret to learn the details of your experience, as this is certainly not typical of the level of... More 

Gold Coast, Queensland, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 14, 2015

We visited 4-13 Feb and were very pleased with our huge villa, all the staff and the experience in general. Nothing was too much trouble and because it was very quite in then resort we got to know the staff at the bars and reception. Thanks for a great calming stay

Was this review helpful? Yes 4
Helma_Pene, Operations Manager at Sheraton Denarau Villas, responded to this review

Dear Brendan M, Thank you for taking the time to share with us and TripAdvisor your feedback regarding your recent stay with us here at Sheraton Denarau Villas. On behalf of the entire team, we would like to thank you and extend to you our pleasure to read your review. We all look forward to welcoming you back in the... More 

Macedon, Australia
Top Contributor
96 reviews 96 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 11, 2015

We have been staying at the villas for the past few years and it's always been good. No welcome, no fruit punch, no cold towel, when we arrived 6 am on 22/1/15, just one very surely, grumpy Fijian female! Way short of a typical warm Fijian welcome! We had booked a 2 bedroom poolside villa, modern, bright, clean villa which... More 

Was this review helpful? Yes 3
Helma_Pene, Operations Manager at Sheraton Denarau Villas, responded to this review

Dear Pamela B, Thank you for your feedback and for staying with us often. The unfriendly welcome you received is unacceptable. This does not reflect our usual warm, comforting and connecting experience we provide at Sheraton Denarau Villas. Please accept our apologies. We will continually strive to offer the highest quality of food and beverages and work on introducing some... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2015

We just returned from a 5 night holiday staying at the villas with our 3 children aged 4, 3 & 2. I must say everything was great. The baby cot (no bedding supplied) and ground floor villa we requested were both arranged for us. The villa itself was spotless & beautifully cleaned each day. I thought having the two connecting... More 

Was this review helpful? Yes 7
Helma_Pene, Operations Manager at Sheraton Denarau Villas, responded to this review

Dear HareRoadTrip, Thank you for taking the time to share with us and TripAdvisor your feedback regarding your recent stay here at Sheraton Denarau Villas. It is great to hear that our villas layout, room cleanliness and staff interactions were all up to your expectations. We will continuously work on introducing some more creative dining experiences and adding value so... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 28, 2015

I really can't agree with other reviews saying that the accommodation is dated - perhaps we were in an updated wing - our villa was modern, light, clean & all in all more than we had expected. It was extremely spacious with two large bedrooms, both with their own bathroom, one of them huge with not only a shower, but... More 

Was this review helpful? Yes 8
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review

Dear Sandra S, Thank you for taking the time to share your feedback with us and TripAdvisor regarding your recent stay here at Sheraton Denarau Villas. We really appreciate your comments and we are very glad to hear that you enjoyed your stay and the hotel with its amenities, spacious villa accommodations, Staff interactions, and Villa decor were all up... More 

Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 27, 2015

We've been staying at the Villas for the last few years and it's been ok. This time round we've seen an improvement on checki in at reception. We were greeted by lovely staff, cold drinks and a much appreciated upgrade to a pool room. Housekeeping was good but it was often done too late in the day ie around 1pm.... More 

Was this review helpful? Yes 3
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review

Dear Malsywalsy, You already form part of the Sheraton Family and you know that your satisfaction and well-being are of most importance to us. It is very pleasing to read that we improved our service and product from your previous stay however it is disappointing to learn of your account issues. We are already looking forward to giving you another... More 

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