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El Conquistador Resort, A Waldorf Astoria Resort

4.0 of 5 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
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El Conquistador Resort, A Waldorf Astoria Resort
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El Conquistador Resort, A Waldorf Astoria Resort
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4,348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for El Conquistador Resort, A Waldorf Astoria Resort
See the most recent reviews
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2010

We arrived on Sunday afternoon and stood in line for 2 hours to get our room. There were no explanations for why the line progressed so slowly. Our ocean view room was huge and gorgeous. The bed was very comfortable. Food was extremely pricey and mediocre in quality. Because we had no rental car, the area outside the resort was... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2010

I read the reviews before we went, and thought people were not used to paying a little more for quality, but I came to realize the reviews were pretty accurate. My husband and I, along with our two children (11 and 13) stayed here from Father's Day Sunday to Friday of that week. During those 5 days, we spent about... More 

Was this review helpful? Yes 2
New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 3, 2010

Loved it - i didn't realize how beautiful Puerto Rico really was until now. I've stayed on islands like Turks and Caicos, Four season in Nevis, Ritz Carlton's all over and I've also roughed it in the mountains of Utah and Colorado on horseback and in tents ---- I say all of this just to say that I've been to... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 2, 2010 via mobile

Let's see where I should begin this horrific review. We should start with the taxi ride from the airport to the hotel which was about an hour away that cost $97. Way too much for that distance but it was cheaper than the hotel shuttle of $120! The service is terrible the check in and out lines remain long from... More 

Was this review helpful? Yes 2
Goshen, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2010

From the moment we arrived, the staff could not have been more accommodating or professional in their attitude and service. Their care, concern and interest in our enjoyment of the facilities was evident throughout the week of our stay. We received a wonderful surprise at the checkin-an upgrade to a room with a spectacular view of the ocean and sunrise... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2010

The worst experience EVER!! the resort is magnificent, however, who ever runs it, it is going to run it to THE GROUND!! they have no customer service whatsoever. IT is expensive, however, if the customer service would have been better, I would have SPEND the money. WE GOT there on sat night, late, flight was delayed, our room ahd been... More 

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2010

I'm from Puerto Rico, but my husband is not. After hearing rave reviews from everyone, we decided to stay there. Needless to say, I was beyond embarrassed at this hotel being such a big representation of PR. If you want to spend a romantic weekend with your sig. other, DEFINITELY NOT the place for it. There were kids EVERYWHERE and... More 

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 1, 2010

I will start by saying the grounds, and the views are amazing. Not much else was relaxing or fun to deal with. We were constantly upset by our experiences! Now to start when we arrived there was a huge line to check in. We waited over an hour to check in. When we got to our room, we noticed that... More 

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
2 of 5 stars Reviewed August 1, 2010

Before I booked my vacation I read all the reviews about this hotel and for the most part they were all terrible but I decided to form my own opinion about it. All I have to say is that the grounds are gorgeous and the views are spectacular. I stayed at a Las Brisas room and the views were breathtaking... More 

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Tucson, Arizona
Contributor
18 reviews 18 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 31, 2010

Being a gold honors member, we stayed at this resort with my points. We got a deluxe ocean view room in the La Vistas section. I would say it is the most convenient location to the lobby, pools and parking. We had a great view. If you are a light sleeper though, and value your sleep, then this isn't the... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Golf course(60)
  • Very nice(37)
  • Very good(22)
  • Strip house(22)
  • Ferry ride(19)
  • View rooms(15)
  • CUSTOMER SERVICE(12)
  • Hilton Honors(10)
  • Hot tub(7)
  • Would not recommend(6)

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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