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El Conquistador Resort, A Waldorf Astoria Resort

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1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
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1 room 1 guest
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El Conquistador Resort, A Waldorf Astoria Resort
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5,316 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coral Springs, Florida
Level Contributor
929 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a beautiful property on the east end of the island, setting a top a hill overlooking the Atlantic. They have a private beach at the bottom of the mountain, bring sun screen and bug spray. This hotel has been restored to its original 5 star condition. The tropical vegetation, birds and wildlife are Puerto Rico. The staff is... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been to Puerto Rico before but my partner had not, I did not want to go to the typical hotel on the strip in San Juan. Picking Fajardo was the best choice, it was surrounded by nature and the resort is huge, well kept, and beautiful. not sure why the negative reviews we had an amazing time. the... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We chose to stay at this resort because it's very close to the ferry and has it's own private beach. I have to say that the beach was so beautiful and I had been using the photos taken there as my desktop background. Services were good too. Our room had some strange smell at first, so we called the front... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I would not have set eyes on a 5-star hotel if not referred by my VISA Signature concierge. The price is quite good for a 5-star. Once we got there we were pleasantly surprised by its value. The hotel itself, with its buildings and landscaping, can be a tourist spot itself worth visiting; the restaurants there have the view and... More 

Was this review helpful? Yes 1
Steven S, Director of Sales at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

We are so happy you enjoyed our home and all we have to offer. It is our desire to continue to elevate our services and amenities for the future to bring our guest more of what our lovely island of Puerto Rico has to offer. More 

Los Angeles, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This is not a 4 or 5 star! I've never stayed in such a dirty, old room with terrible bedding. We got there late at night & our room had a lizard in it, they did send someone to retrieve it, but couldn't. MY son refused to sleep in the bed & slept in mine. We both woke up with... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Jacksonville, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We actually stayed here August 2013, but I remember it like it was yesterday! We had a lovely view of the ocean and the quaint little town of Las Croabas. We visited the little town a few times for dinner and drinks, the food was amazing! We did the tour of the bioluminescent bay and it was definitely an unforgettable... More 

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to share your memories from your stay at El Conquistador a couple of years ago. We certainly appreciate your feedback! I think it might be time for a return visit....Paradise awaits you and your Family! More 

Herndon, Virginia
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the resort in August, 2015. Being Hilton Honors participants, we were able to check in at the express Hilton desk, which allowed us to avoid a line at the general check in desk. The staff at the Hilton desk provided prompt, friendly service and we were shown to our room by a helpful and friendly bellman, Louis.... More 

Was this review helpful? Yes 1
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to provide such a thorough review of your recent stay at El Conquistador. I am happy to hear that we were able to get a room for you that better suited your needs and that the staff were accommodating and service minded in listening to your requests. It is great to hear... More 

Carolina, Puerto Rico
1 review
5 of 5 stars Reviewed 5 days ago NEW

Wonderful experience in Puerto Rico!! This hotel invites you to stay again! Palomino Island and the beach beautiful, excellent employees! At the Hotel the employees are very nice, the facilities beautiful and very well maintained! Will return soon....

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for the high recommendation to return to El Conquistador. We thank you for staying with us and know as resident of the Island, you will back again soon. The resort has so many different options for our guests to enjoy from Palomino Island to the Coqui Water Park, and know why this is why our guests continue to... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The rooms were always clean with fresh linen daily . I would recommend this hotel if you looking for a relaxing stay. this is the type of hotel for many different occasions. if your looking to relax or just to have a good time this is the place you want to go.

Was this review helpful? Yes
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you Sharon! We appreciate you choosing to stay at El Conquistador and are even more appreciative of your recommendation and intent to return to Paradise. We look forward to your return! More 

Middletown, Delaware, United States
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is my second review of this property. My family and I stayed at this property last year same time and we had the best time of our life. so this year I decided to comeback to the same hotel. but the experience totally opposite. You wold think they will care little more to a return guest. from the start... More 

Was this review helpful? Yes 2
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Hello Andrew, Thank you for choosing to return to El Conquistador. We certainly love our return guests, and we thank you for your loyalty. We certainly have fallen short of our service standards during your brief stay, and I do apologize for this. As you are well aware from your previous stay, this is not how we operate. I have... More 

Hotel Review Summarization

What travelers say

  • Golf course(55)
  • Very nice(29)
  • Very good(22)
  • Strip house(20)
  • Ferry ride(18)
  • View rooms(15)
  • CUSTOMER SERVICE(12)
  • Hilton Honors(10)
  • Would not recommend(6)
  • Hot tub(6)
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