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All 3 Fajardo hotels

El Conquistador Resort, A Waldorf Astoria Resort

4.0 of 5 Resort   |   1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
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Ranked #2 of 3 hotels in Fajardo
A recent review
5 of 5 stars reviewed yesterday
Mike K Boston, Massachusetts
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3,998 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

This place has the worst customer service. If you don't want your vacation to be ruined, go somewhere else. Nice hotel but super expensive and terrible staff. Rooms were dirty, the AC didn't work properly. The hotel manager was rude and unprofessional. In conclusion I would never stay at this hotel again. I wouldn't recomend this hotel to anybody

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

We went twice to the Bella Vista Restaurant during our stay and the food was terrific and our server Marilyn was wonderful. Service was great and food was even better. We went out of our way to get lunch and dinner at this restaurant - we were staying closer to San Juan. Boston

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Dallas
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our third stay over 20 years. Yes, she is in need of some renovations which are underway. We stayed for 6 nites the week of Aug 11th which turned out to be the best week! Local's kids are back in school and literally there were no lines anywhere from check-in to the funicular to Palomino Island. Two families... More

Was this review helpful? Yes 2
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to write a very thorough review of the resort. We certainly appreciate you and your family staying with us and the feedback you have provided. You did pick a fabulous week to visit as occupancy tends to be a little lower after the first weekend in August. So happy to hear of your enjoyable... More

San Francisco, CA
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

our family of 4 (two kids ages 7 and 4) purchased a vacation at El Conq through costco travel and stayed 8/7/2014-8/13/2014. it was our first trip to Puerto Rico and the resort and we enjoyed both the island and the property. a quick summary ... PRO'S: * so many activities for the kids, including the popular Coqui Water Park,... More

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

We are very happy to hear about the pleasant and relaxing stay that you enjoyed at El Conquistador Resort. We appreciate your feedback from your stay as we use these comments to make continual improvements to the property and to the guest experience. We hope to see you and your family at the resort again next year. Thank you. More

Tampa, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I spent an enjoyable week at the El Conquistador Resort in Fajardo, Puerto Rico. It is a wonderfully maintained resort but the grand hotel is starting to show its age and is in need of a serious face lift. The service and the staff are excellent. Every employee that we encountered went above and beyond to make... More

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you very much for choosing to stay at El Conquistador during your most recent vacation. We do have some new enhancements that have been recently completed, or will be coming to the resort very soon including, all new corridor carpeting in both Las Brisas Building and Las Olas Building, new lobby furniture and decoration, a completely remodeled upstairs ballroom,... More

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I decided to stay here for a couple of days with my wife to celebrate our anniversary. Its not our first time in this hotel but it was the first time in the suite. First of all nothing remotely close to the pictures in Hotels.com, Expedia and the own hotel website. They advertise them like brand new refurbished rooms that... More

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to write a review of your stay in one of our suites. We do appreciate the feedback and were happy to hear that you enjoyed your stay. We will look into the small issue that you had with the jetted tub, but thank you for making us aware of the issue. We hope you... More

Davis, California
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been going to El Conquistador for several years now. However, this was my first visit in 6 years. My wife an I were visiting our families in PR after 2 years, but we wanted some time for ourself. Immediately she told me that it would be lovely if we could stay at El Conquistador. I agreed with her... More

Was this review helpful? Yes 1
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I really do appreciate the sincere feedback from your recent stay at El Conquistador. Although I am happy to hear the facilities met your expectations, even with the time between visits, but I am disappointed to hear about the less that satisfactory service that was provided. I do apologize for this and am pleased to hear that you still left... More

United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Only negative is that beach is not right on property, but private island is beautiful. Pools open 24 hours is a huge plus. Staff is the best and most welcoming. Close to downtown Fajardo. I would definitely suggest coming here with family. If you are looking for more romantic head over to Las Casitas their sister resort.

Review collected in partnership with Waldorf Astoria

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for choosing to stay at El Conquistador. We appreciate your business and appreciate your recommendation. Please visit us again very soon. We look forward to your return arrival. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My wife and I were celebrating our anniversary and the grandparents watched our kids. The hotel was nice enough to have a little surprise of chocolate covered strawberries upon our arrival. I would give a rating of 4.5 if allowed, the only downside was there were some parts of the property such as right outside of the room that looked... More

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for choosing El Conquistador Resort for the place to celebrate your special event. We feel we are a great place for all sorts of special events including weddings, anniversaries, birthdays, and family reunions. We are happy to hear of the special memories that were made and hopeful that you will be able to return soon with your children.... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I'm not one to write reviews but El Conquistador deserves one. This is my families second trip here and we are equally as impressed as the first time. The resort has it's own private beach island with a restaurant, bar and lots of activities on site. When were not hanging there we are at the sprawling pools enjoying breath taking... More

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

We certainly appreciate your loyalty you have shown in visiting El Conquistador a second time. I am so happy to hear that the service you received was memorable and amazing. As a resort, we continually strive to deliver True Waldorf Service to all our guests. Please visit us again soon, your view and amazing service await. More

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Hotel Summarization (Beta)

What travelers say

  • Golf course(60)
  • Very nice(37)
  • Strip house(22)
  • Very good(22)
  • Ferry ride(19)
  • View rooms(15)
  • CUSTOMER SERVICE(12)
  • Hilton Honors(10)
  • Hot tub(7)
  • Would not recommend(6)

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island or the brand new water park - it's all part of this Caribbean paradise. ... more   less 
Number of rooms
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Questions & Answers

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2 questions
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12 days ago
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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