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El Conquistador Resort, A Waldorf Astoria Resort

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1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
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El Conquistador Resort, A Waldorf Astoria Resort
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El Conquistador Resort, A Waldorf Astoria Resort
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5,213 Reviews from our TripAdvisor Community

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    305
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chapel Hill
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

This place grows on you. The minute we arrived our car was descended upon by a group of people grabbing our bags. Was this great service or an aggressive effort to extract cash from us [via a tip to the belllman]? Throughout the stay the hotel struggles between high service and high cost. Yes they have a private island but... More 

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Los Angeles, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Starbucks, the lovely staff, and access to Palomino island are the three reasons this review is not lower. But there are strong bright spots. The good: The private island is breathtaking and the beach is Paradise. The concierge was fantastic, arranging kayak tours and other amenities with delight, and the immediate access to horseback riding on the beach was... More 

Was this review helpful? Yes 1
Morristown, New Jersey
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

We went the the El Con to get away. We were attracted the the resort because it was a WALDORF. The website looks great and so we booked. Upon arrival we were told that we were in an ocean view room in the older part of the resort. Otto at the main desk was very helpful and rearranged our room... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 of 5 stars Reviewed yesterday NEW

The room we stayed in was in Marina Village room 1118. We had to request a change in rooms because the bathroom was infested with roaches. I would expect this from a mediocre hotel or motel by not A Waldorf Astoria Resort. Customer service needs to be improved. There seems to be a shortage of staff to met the demand... More 

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

I have stayed there many years ago this was my third visit. The staff was not very accommodating. I am GOLD Honors member. It was friday the weekend starts and it felt VERY congested people and children all over and everywhere. Our room while facing the ocean was not prime view and everything that was said by the neighboring room... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

I really enjoyed to stay El Conquistador ,but we experienced some inconvenience such as no toilet paper and tissue paper in the bathroom ( I had to call myself to front desk to request some) also the fire alarm went off for about one hour and nobody knows anything the lights were blinking inside the room very disturbing.one morning a... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

If they assign you to room 1223, insist on something different. The carpet was constantly damp and the room was extremely moldy and musty smelling. If this had been a personal trip would have insisted on a different room. Found out after I left the rooms had been flooded. Very disappointed that they would put guest in rooms like this.... More 

Was this review helpful? Yes 1
Orlando, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very beautiful and relaxing stay. Palomino Island was refreshing and serene. My kids went jet-skiing and loved it, though it would have been nice if they were able to go onto the smaller island Palominitos. The staff was very friendly and hospitable.

Was this review helpful? Yes 1
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

It is a huge property so be ready to walk a lot to get to the pool, the lobby, etc. We really enjoyed Palomino Island and the Water Park. Food is very expensive so we decided to look for places to eat outside the hotel... I am sure this is the best hotel in Fajardo! Strongly recommended.

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New Jersey
Level Contributor
306 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here in 2007 and loved it, only to return now to find the hotel overpriced and run down. As a Hilton Honors member I'm usually treated very well. We arrived here at 4pm only to wait for a room that wasn't yet cleaned. Their wifi is so-so, AC very loud in the room and a new policy of... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Golf course(55)
  • Very nice(29)
  • Very good(22)
  • Strip house(20)
  • Ferry ride(18)
  • View rooms(15)
  • CUSTOMER SERVICE(12)
  • Hilton Honors(10)
  • Would not recommend(6)
  • Hot tub(6)
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