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El Conquistador Resort, A Waldorf Astoria Resort

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1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
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1 room 1 guest
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El Conquistador Resort, A Waldorf Astoria Resort
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5,311 Reviews from our TripAdvisor Community

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Traveler rating
    1,869
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,219)
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  • Sep-Nov only
    (866)
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    (1248)
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Los Angeles, United States
1 of 5 stars Reviewed yesterday NEW

This is not a 4 or 5 star! I've never stayed in such a dirty, old room with terrible bedding. We got there late at night & our room had a lizard in it, they did send someone to retrieve it, but couldn't. MY son refused to sleep in the bed & slept in mine. We both woke up with... More 

Review collected in partnership with Waldorf Astoria

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Jacksonville, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We actually stayed here August 2013, but I remember it like it was yesterday! We had a lovely view of the ocean and the quaint little town of Las Croabas. We visited the little town a few times for dinner and drinks, the food was amazing! We did the tour of the bioluminescent bay and it was definitely an unforgettable... More 

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Herndon, Virginia
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the resort in August, 2015. Being Hilton Honors participants, we were able to check in at the express Hilton desk, which allowed us to avoid a line at the general check in desk. The staff at the Hilton desk provided prompt, friendly service and we were shown to our room by a helpful and friendly bellman, Louis.... More 

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Carolina, Puerto Rico
5 of 5 stars Reviewed yesterday NEW

Wonderful experience in Puerto Rico!! This hotel invites you to stay again! Palomino Island and the beach beautiful, excellent employees! At the Hotel the employees are very nice, the facilities beautiful and very well maintained! Will return soon....

Review collected in partnership with Waldorf Astoria

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New York City, New York
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The rooms were always clean with fresh linen daily . I would recommend this hotel if you looking for a relaxing stay. this is the type of hotel for many different occasions. if your looking to relax or just to have a good time this is the place you want to go.

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Middletown, Delaware, United States
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my second review of this property. My family and I stayed at this property last year same time and we had the best time of our life. so this year I decided to comeback to the same hotel. but the experience totally opposite. You wold think they will care little more to a return guest. from the start... More 

Was this review helpful? Yes 1
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Hello Andrew, Thank you for choosing to return to El Conquistador. We certainly love our return guests, and we thank you for your loyalty. We certainly have fallen short of our service standards during your brief stay, and I do apologize for this. As you are well aware from your previous stay, this is not how we operate. I have... More 

Dallas, United States
2 of 5 stars Reviewed 3 days ago NEW

If you are going to PR for a girl's or couple's trip I would skip this resort...there are a lot of families. Or if you are staying with a family, expect to spend more than you budgeted. The food / beverage prices were ridiculous for sub-par service.

Review collected in partnership with Waldorf Astoria

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Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for choosing to stay at El Conquistador for your recent vacation. I appreciate you taking the time to share your thoughts and experiences from your stay. I do apologize if your stay was not what you were hoping. The resort certainly is a family resort, and especially caters to families during the summer travel season. Couples and other... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

You know these post cards from the Caribbean you find at gift shops at other properties? Well, this resort took them all and brought them to life. Sprawling golf meadows, tennis courts, 8 levels of buildings carved into a mountain connected by a funicular the kids look forward to riding numerous times a day, 7 pools , including one with... More 

Was this review helpful? Yes 1
Costa Mesa, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Palomino Island was definitely the biggest benefit of staying in this hotel. We had a great time on the Island and also enjoyed the hotel pool. The hotel is beautiful but overpriced. Despite there being some friendly staff, there were also unfortunately a good amount of staff that could use some customer service training (especially at such a fancy hotel).... More 

Was this review helpful? Yes 2
Columbia, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Before leaving for our family vacation / work trip, we read several of the reviews for the El Conquistador and became worried about our decision. However, although we were able to see many of the issues noted by other visitors regarding chipped paint and some mild issues with bugs (sugar ants in the room but not overwhelming) we thoroughly enjoyed... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Golf course(55)
  • Very nice(29)
  • Very good(22)
  • Strip house(20)
  • Ferry ride(18)
  • View rooms(15)
  • CUSTOMER SERVICE(12)
  • Hilton Honors(10)
  • Would not recommend(6)
  • Hot tub(6)
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Amenities (187)
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Beach (28)
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Garden View Room (79)
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La Marina Village Ocean View Room (67)
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Pool (22)
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Restaurants and Bars (24)
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The Hotel (84)
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Two Bedroom Ocean View Suite (167)

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