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Richmond Nua Wellness Spa

Certificate of Excellence
Rustem Pasa Mah. Sahil Yolu Mevki, Sapanca 54600, Turkey
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1 room 1 guest
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Richmond Nua Wellness Spa
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Turkish first
  • Any
English first
  • All months
    (173)
  • Mar-May only
    (45)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (35)
All months
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

It's a beautiful, quite and relaxing place with good food and very clean rooms and environment. Though, in my openion they have a problematic reception and poor english speakers, but they are very kind.

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Istanbul, Turkey
1 review
1 of 5 stars Reviewed 1 week ago

We had booked 2 nights in this hotel in August 2015. Already upon arrival we were told that they cannot accept us. We were completely surprised by what they were saying. Basically they do not accept kids at all in this hotel!! The point i was really disappointed was that Süleyman, the hotel clerk, did not make any effort to... More 

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, First of all, we would like to thank you for your sincere comments in TripAdvisor which is very important for us. We greatly appreciate all comments made by our guests to achieve the highest quality standards. Relating to your comment, I would like to inform you, due to wellness and spa concept, we could not accept guests under... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

Its such a pity that the place is amazing but the reception was not welcoming at all! Im not sure that these people are professional enough to deal with guests for 5 star hotels. They were rude and arrogant and have no sense of manners whatsoever. With my experience with 5 start hotels, I have never experienced such service before!... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

الفندق تصميمه وموقعه رائع لكن ،.. الاستقبال لا يتكلمون الانجليزية بشكل جيد و هم غير مهذبين ،.. لا يستقبلون الاطفال دون ١٤ سنه ،.. الغرف صغيرة جدا لا انصح به للعائلات ،.. The location and accumandation are perfect ,.. The reception didnt speaks english well ,.. Bad behavtion with customers ,.. Didnt accept children under 14

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The breakfast is very good. SPA is very good. First day room was cleaned very late. Nevertheless when asked for a late check out refusal really surprised me. It has a satisfactory standard but does not exceed expectations.

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Richmond Nua Wellness Spa and for your sincere comments in Trip Advisor which is very important for us. Due to your comments regarding late check out, I would like to apologize about your disappointment, we could provide late check out according to the availibility of the hotel... More 

Ankara, Turkey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a wellness hotel that hosts all kinds of Spa activities. Our stay was great. The breakfast was amazing. The only problem I had was about printing the boarding passes. Suprisingly they do not have a business center. Neverthless, that was very kind that they offered to use their computer.

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Richmond Nua Wellness Spa and for your sincere comments in Trip Advisor which is very important for us. In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high... More 

Beirut, Lebanon
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 10, 2015

We took a private bus from Istanbul to relax at the sapanca lake ... the lake it self brings comfort ...plenty of activity to do for both kids and adult ...simply a relaxing trip an escapade with good food, good services and great view

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you for your views reflecting your satisfaction with the quality of our services. In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us... More 

Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 4, 2015

Richmond is a quite old hotel if you compare to NG in Sapanca, where a comparison has to be done as they are the only major players there. They have all similar facilities like Spa, baths etc, but I would rather advice the management to improve the quality of facilities more here in Richmond.

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, First off all we would like to thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa and your comments. We are sorry hearing that Richmond Nua Wellness-Spa that is one of the best equipped spa's in Europe and that get the award of the most luxury destination... More 

Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 22, 2015

Definetely the best spa hotel in turkey. Great lake view at winter time. Ask for deluxe or corner suit room. Ideal for special occasions or weekend escape. Kids and babies not allowed helping you really relax. Food quality and selection is also good.

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, First of all, we would like to thank you for choosing Richmond Nua Wellness Spa and for your sincere comments in Trip Advisor which is very important for us. We greatly appreciate your valuable comments regarding our spa and wellness concept. We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and... More 

Sheffield, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 14, 2015

Stayed for 3 months in this hotel back in 2008 and had a really happy time here. Good food, bar-be-que on a weekend next to the pool were excellent. All spa facilities were very good and the staff were excellent. had a nice room with an amazing shower! The grounds went down to the lake and as the weather warmed... More 

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Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this review

Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa and your positive comments. We were pleased to learn that you have enjoyed your last stay in our hotel. We would like to let you know loungers and beds are still placed on the lawns when the season... More 

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