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All 4 Vlaardingen hotels

Bastion Deluxe Hotel Rotterdam Beneluxtunnel

4.0 of 5 Hotel   |   Mr. L.A. Kesperweg 51, 3134 KM Vlaardingen, The Netherlands
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Bastion Deluxe Hotel Rotterdam Beneluxtunnel
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Ranked #4 of 4 Hotels in Vlaardingen
A recent review
4 of 5 stars Reviewed April 9, 2014
Caza06 Nice, France
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35 reviews from our community

Traveler rating
    7
    8
    10
    2
    8
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1
5
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17
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Rotterdam, The Netherlands
1 review
1 of 5 stars Reviewed May 8, 2014

I have stayed here before on business and it was ok, nice and quiet which is top of most business trip requirements, so when I was asked by the company travel dept where I wanted to stay, i marked it as one of my option. BIG mistake. Since I was last here the service has gone downhill rapidly and if... More

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BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, We want to thank you very much for your stay at Bastion Deluxe Hotel Rotterdam Terbtregseplein and for your elaborate comments and for your review which you have posted on Tripadvisor. First of all we would like to apologize for the fact that the hotel did not meet your expectations. We are very sorry to hear that the... More

Nice, France
Contributor
17 reviews 17 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 9, 2014

I stayed in the hotel for a business trip and it was really convenient for where my company is located. The breakfast was OK and I did not get to try the restaurant nor the bar, but I must say the personel was really very pleasant and welcoming.

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BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, We want to thank you very much for your stay at Bastion Deluxe Hotel Rotterdam Beneluxtunnel and for the the review which you have posted on Tripadvisor. Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive price. Offering free Wi-Fi and parkingplaces are good examples of this. We are looking forward... More

Falkirk, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

Stayed here on many occasions for sometimes weeks on end .Staff very friendly and accommodating. stayed in different rooms on different floors, all OK. Pillows are a bit soft for my liking, but the huge shower area is big enough to swing many cats. Work is very local for me, in Schiedam, so only 5 mins to get there. Tram... More

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Bastion Hotel G, Eigenaar at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, We would like to thank you for the review which you have posted on Tripadvisor. As we can see you have experienced the personal atmosphere, hospitality, comfort and good facilities of Bastion Hotel Groep and you have summarized it in a great review! Thank you very much for that. We are looking forward to welcome you again in... More

Hamburg
Contributor
20 reviews 20 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 4, 2014

Stayedin this room one night on a business trip. over all this Hotel is average with the usula arrangments regarding bar and restaurant facilities. As the hotel is located directly at a motorway cross room to the east side are quite noisy in the morning as fro 06.00hrs. the choice at breakfast is for this type of hotel clearly below... More

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Bastion Hotel G, Eigenaar at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, We have received your review regarding the Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. First of all we would like to apologize for the fact that the hotel did not meet your expectations. We are very sorry to hear that the quality of the breakfast was not what it should be. We acknowledge that a good breakfast contributes... More

Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed September 18, 2013

Truly Travel from Teletext conned me into this hotel and make me think i got a hotel in the city of Amsterdam, i can see why because service is crap. i asked for extra pillows never got them rooms were dirty. dusty everywhere on black furniture. staff attitude is terrible and very grumpy. hotel is in the middle of nowhere... More

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Bastion Hotel G, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear Guest, Following your review comments regarding our Bastion Hotel Rotterdam Benexluxetunnel we wish to take this opportunity and thank you for your time and effort to inform us of your stay. Your feedback is very important to us as this supports us to improve areas required to ensure we do exceed our guests expectations. Please do accept our apologies... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013

This hotel is new, clean and comfortable. Not far from Vlaardingen centre. Room was big enough for 1 person. You have everything you need for a pleasant staying. You are not allowed to open a window ((

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Bastion Hotel G, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest. I hope to meet you again in one of the hotels from the Bastion Hotel Groep.... More

1 review
1 of 5 stars Reviewed August 5, 2013 via mobile

Terrible value for money! I am a contractor working locally and this basically is a hotel for contractor. Demeanour of the hotel is retro! Something from the 70s! They have a cigarette machine but their bar have for the 3 weeks I've been here never had any change for it! The menu is a joke. Most people I've met are... More

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Bastion Hotel G, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Sines, Portugal
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 14, 2013

They will try to cancel your booking.com reservation and try that you make a direct reservation with them. Then, as the booking.com reservation was cancelled, there is no way that you can give them feedback, because you haven't been there through booking.com... clever huh? :-) In the rooms the towels aren't washed. You leave it in the floor to be... More

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Bastion Hotel G, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

Cumbria
Top Contributor
83 reviews 83 reviews
59 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed June 10, 2013 via mobile

No double beds, surly staff, terrible service, poor location, poor restaurant, unhelpful staff if you have a problem. Whatever you want, it's too much to ask of them. You are an inconvenience to them. Check your bill as well. Five breakfasts were added to mine, which I hadn't asked for or taken. Then they get shirty because I requested the... More

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Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 30, 2013 via mobile

Better than the other Bastion I stayed in. Breakfast ok, bar ok, nice pool table but the catch is it's in the smoking room which is located between the bar and eating area. Service was pretty poor, bordering on cheeky but maybe it was just us as on departure I did see a member of staff manfully trying to help... More

Was this review helpful? Yes
Bastion Hotel G, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review

Dear guest, Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership. I hope you accept my apologies , With... More

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Additional Information about Bastion Deluxe Hotel Rotterdam Beneluxtunnel

Address: Mr. L.A. Kesperweg 51, 3134 KM Vlaardingen, The Netherlands
Location: The Netherlands > South Holland Province > Vlaardingen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bastion Deluxe Hotel Rotterdam Beneluxtunnel 4*
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