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Playacanela Hotel

Certificate of Excellence
Avenida de la Mojarra, 21409 Ayamonte, Isla Canela, Spain
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672 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (672)
  • Mar-May only
    (78)
  • Jun-Aug only
    (346)
  • Sep-Nov only
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Belfast, Northern Ireland, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for one week returning yesterday . Having read previous negative reviews I felt compelled to write mine. We had two rooms side by side as requested before arrival. The rooms were spotless and cleaned every day. We had fabulous balconys with fab views. We had half board with option of lunch or dinner each day. Breakfast and... More 

Was this review helpful? Yes 1
Buckinghamshire
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 7, 2014

On first impressions this hotel looks fabulous, the people on reception were friendly and welcoming. However, the air conditioning in our room did not work, luckily there was a ceiling fan (which squeaked all the time) which we used to keep cool at night, although the two beds were large and extremely comfortable. There are no tea or coffee making... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

Absolutely fantastic hotel!Lovely staff,fantastic customer service and great location.Food has been really good,with lots of options and fresh cooked. An absolutely great environment for the families with kids,as theyhave lots of activities.

Was this review helpful? Yes 5
P-Stor, Gerente at Playacanela Hotel, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their... More 

Dudley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 1, 2014

Our family of 4 stayed at the Playacanela Hotel 14/08/201 to 21/08/2104 What a wonderful clean hotel it is. The staff in all areas Reception ,Dinning and bars were really helpful and accommodating (even though i cannot speak Spanish) they went that extra mile to help.The rooms were cleaned daily and towels changed daily.The food was excellent with many different... More 

Was this review helpful? Yes 4
P-Stor, Gerente at Playacanela Hotel, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We once again thank you and are looking forward welcoming you to any of our establishments Miguel... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 24, 2014

Just returned after spending a lovely week here. If your after a typical tourist holiday with lots of Brits then this isn't for you. However if you want to stay in a lovely hotel with good food, clean spacious rooms (see room tip below) in an area that hasn't been commercialised then give it a try. My 2 aged 14... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Playacanela Hotel, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their... More 

Lier, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

it was or 3 stay at this hotel.All the staff from reception-all the personel the are wonderfull friendly a,d helpfull. we are a couple age 70-but we are pleased to see all those little childeren playing. whe are from Belgium,and speaking Spanisch. thanks to all the personals working in this fantastic hotel

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 15, 2014

Hotel located 2 minutes walk from the beach and local shops, bars and restaurants by the marina. The room was large lots of storage space. Maids cleaned the room every day both room and hotel was very clean mordern staff were friendly and helpful. Hotel was mostly Spanish and only 1 or 2 English staying in the hotel not a... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

Read a few English reviews before leaving, must say I was worried. I really did not need to worry. Yes we are the only two English in the hotel, that doesn't matter everyone very friendly from the Spanish to German and ALL the staff at the hotel. Our flight was delayed and did not arrive until late. The receptionist quickly... More 

Was this review helpful? Yes 1
Albufeira, Portugal
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 25, 2013

We have just spent 5 nights at the Playacanela, Isla Canela and thoroughly enjoyed it. Due to some not so great reviews we were not expecting too much from the hotel but it was great. All the staff (from cleaners and reception staff to the fabulous entertainment team). The restaurant was very busy at times but we expected this due... More 

Was this review helpful? Yes 4
P-Stor, Gerente at Playacanela Hotel, responded to this review

Thank you very much for sharing your experience with us. Know that it is our aim that pass a pleasant experience and that's what we are working and trying to improve every day. We remain at your disposal and we hope to visit again. Playacanela Hotel More 

Mafra, Lisboa, Portugal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 10, 2013

Positive aspects • Good price/quality relation in All inclusive • Apartment with good areas for a family of 4 - bedroom, living room with kitchenette, and big balcony - it seems the interior has been renovated • Food variety good enough (although you could lean more in the richness of mediterranic plates) • Having a baby corner (one suggestion, have... More 

Was this review helpful? Yes 2
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