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Governor's Mansion

Certificate of Excellence
Ottery Estate | Dickoya, Hatton, Sri Lanka
Governor's Mansion
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55 reviews from our community

Traveler rating
    38
    7
    6
    1
    3
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19
26
Solo
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1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (55)
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    (11)
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    (25)
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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

In February 2015, my wife and I got married at Warleigh Church and stayed at GM with our family (15 people) for two nights. The hotel, scenery and gardens were spectacular and the service was impeccable without being insincere as can be the case at some hotels. We stayed in the Governor's suite which is very romantic thanks to its... More 

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chrismanagergm, Manager at Governor's Mansion, responded to this review

Congratulations again to the newly wedded couple. It was the first wedding we have held at the Governor’s Mansion. It was so fitting that the wedding service was held at Warleigh church which too was built by late William Scott who owned and built Governor’s Mansion. We must thank the couple for reserving most of the Mansion for their wedding.... More 

Colombo
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Iv been to this beautiful property twice now, it has always extended our expectations! I refuse to believe in the reviews that are so negative! The staff members are very eager to please and are very polite and helpful. The food is heavenly - never had a better lam chop anywhere else in the world! The suites are fantastic -... More 

Was this review helpful? Yes 1
chrismanagergm, Manager at Governor's Mansion, responded to this review

We are delighted to note that we have exceeded your expectations. It is a testimony when you our valued guests pay us return visits. We will continue to offer you more and more with our on going enhancement program of additional facilities around the Governor's Mansion. Our operational staff are pleased to and are at your service to give you... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 9, 2015

We had a most enjoyable two day stay. The staff are really friendly and helpful. The only drawback is the poor track from Hatton to the Governors Mansion but it is well worth the journey. Very clean, good well presented food, and a lovely quaint homely hotel when you arrive.

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chrismanagergm, Manager at Governor's Mansion, responded to this review

Thank you for your kind review. Our staff do tourism industry, Sri Lankan hospitality proud in the manner they treat our valued guests. We are delighted to note that you have enjoyed your experience at the Governor's Mansion. I do agree that the stretch of main road from Hatton to Dickoya is need need of repair. We are assured by... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2015

We spent two days at this beautiful location, and were struck by the extremely attentive, warm and pleasant staff from our first second in this hotel. The room was huge with a very comfortable bed and everything you could ever need with dining table, TV and dedicated TV chairs, storage place and wifi. The bathroom was not the newest, but... More 

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chrismanagergm, Manager at Governor's Mansion, responded to this review

We welcome and thank your detailed review. It is heartwarming to note that we have made your stay at the Governor’s Mansion a happy and a memorable one. Our operational staff are fully focused to offer you our valued guest that special individual touch to meet with all your individual preferences. We recognize that all our valued guests wish us... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

We spent a day at the Governor’s Mansion (GM) just two weeks ago and had a wonderful experience. This colonial Mansion has been renovated to a very high standard with great taste. There is every comfort in this House. Having travelled in the locality, I can say there isn’t a single hotel that comes to this standard. Every room and... More 

Was this review helpful? Yes 1
chrismanagergm, Manager at Governor's Mansion, responded to this review

Our pleasure and privilege to be of service to you and your family. We are delighted to note that you enjoyed your visit to the Governor's Mansion. We take pride in offering a comprehensive menu full of choices to suite every one of our valued guests. Look forward to you and your family returning to the GM for a longer... More 

London
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 27, 2014 via mobile

A wonderful place to stay in a quaint area of Sri Lanka, the mansion is out of the way and through quiet windy roads but this only adds to the historic atmosphere and experience. Great facilities- large pool table, gardens, tennis courts, huge rooms with lounge area, large dining and sitting room. The decor of the place is wonderful and... More 

Was this review helpful? Yes 3
chrismanagergm, Manager at Governor's Mansion, responded to this review

Pleasure to be of service to valued guests of your calibre who genuinely appreciate what Governor's Mansion has to offer. We are pleased to note that you have had a truly enjoyable stay at the Governor's Mansion. We look forward to you returning to the GM in the future. Thank you. More 

London
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 29, 2014

We booked to stay on our honeymoon and this was the most expensive place (in excess of £450 over xmas) we stayed whilst in Sri Lanka yet it was far and away the worst. The stay did not get off to a good start as the property is located up a dirt track in the mountains, whilst this provides excellent... More 

Was this review helpful? Yes 10
chrismanagergm, Manager at Governor's Mansion, responded to this review

We have been advised not respond to reviews that are not factual. This review contains suspicious remarks. The statements made are so far removed from the truth and facts. Therefore none of the contents concern our establishment. Mr.Ashley M and his partner was none other than Ms.Alissia S who submitted a review on the 17th June 2014. Their one night... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 27, 2014

I stayed here in July whilst travelling around Sri Lanka, and had a wonderful experience. The hotel is situated in the hills surrounded by tea plantations, giving beautiful scenery and a lovely place to go for a walk. Whilst staying here we also visited a local tea factory which was very enjoyable and interesting. The food at this hotel was... More 

Was this review helpful? Yes 5
chrismanagergm, Manager at Governor's Mansion, responded to this review

Thank you for your genuine review of our boutique hotel and the services. It is a pleasure to hear genuine, candid, honest comments from our valued guests. We will continue to offer our own brand of services. Look forward to your return visit to the Governor's Mansion. More 

Doha, Qatar
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed June 17, 2014

Having married just a few days earlier, my new husband and I decided to climb Adam's Peak for our first adventure as man and wife. We booked the Governors Mansion as our base for the last couple of days of what had been an idyllic trip. We arrived to the hotel, which is in a stunning location- the views are... More 

Was this review helpful? Yes 17
chrismanagergm, Manager at Governor's Mansion, responded to this review

We have been advised not respond to reviews that are not factual. This review contains suspicious remarks and descriptions that are so far removed from the truth. Therefore none of the contents concern our establishment. Ms. Alissia S was the partner who stayed at the hotel for one night with Mr.Ashley M. Their one night stay was in December 2013.... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 15, 2014

We had a nice stay at Governor's mansion – for two nights in March. The staff were very friendly and very efficient. When we arrived late in the evening, our large amount of laundry was ready for us early the next day. The grounds and surrounding valley are beautiful. Well worth walking around for a few hours in the hills... More 

Was this review helpful? Yes 3
chrismanagergm, Manager at Governor's Mansion, responded to this review

Thank you for your candid review. We try to cater for all preferences. We agree with you that we should encourage our guests to consider Sri Lankan cuisine. Experienced travelers do want to try local cuisine rather than other dishes from all around the world. We will discuss with our client relations coordinators and the chefs. You will be pleased... More 

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