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Club Palm Bay Hotel

Certificate of Excellence
Thoduwawa, Marawila, Sri Lanka
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Club Palm Bay Hotel
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589 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
  • All months
    (589)
  • Mar-May only
    (175)
  • Jun-Aug only
    (113)
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Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

It was a pleasant stay yet the variety of the food on a Sunday buffet was very poor. I wonder why the hotel doesn't see its potentials. It has huge land and a great atmosphere yet seems they are not taking the maximum out of it. They're being located at a fishing village variety of see food highly expected yet... More 

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India
1 review
4 of 5 stars Reviewed 5 days ago NEW

Had a one night business stay at Club Palm Bay. Wonderful rooms and service was good. Lovely and big pool for a relaxing swim. Ambience of the bar and dining room was really nice. Would love to return back for a longer stay.

Was this review helpful? Yes
CFH_GROUP, Leiter Gästebetreuung at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay at Club Palm Bay. We are thrilled to know that you felt you had a perfect experience with us. It is great to know that you found our associates to be professional, friendly, and very helpful. We are glad to know that you found your room to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a fabulous 12 night stay at this resort. Didn't quite know what to expect but this resort exceeded expectations. The staff are very friendly - we even had chats with groundsmen and security staff! The pool staff made us feel very welcome and at this time of the year getting a bed is no problem. Although this... More 

Was this review helpful? Yes 2
CFH_GROUP, Leiter Gästebetreuung at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay at Club Palm Bay Hotel ! It is great to know that you had a very successful stay and enjoyed the food and felt it had variety. Our associates are pleased to know that you felt they were courteous and friendly during your stay. Our teams are... More 

Peterborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ayubowen Club Palm Bay. Once again when you arrive you are welcomed back by all the staff with sincere warmth and happy smiles its was great to see all the staff old an new again.The biggest shock look was Dennam as we walked into the bar area and yet again he really does his job superbly and a fantastic asset... More 

Was this review helpful? Yes 1
CFH_GROUP, Leiter Gästebetreuung at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us a review about your recent stay at Club Palm Bay. We are pleased to know that you had a lovely stay with us. The location of our hotel is admired by many travelers and we are glad that you liked it as well. It is great to know that... More 

Ruhr Area, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

After traveling around Sri Lanka for three weeks we longed for some comfort and rest. We booked this hotel because of some amenities like satellite tv, free wifi, all inclusive, free table tennis, billiards... When we arrived we got a really remote room, about 7 min walk from the reception and five mins to the main restaurant. The first thing... More 

Was this review helpful? Yes 1
CFH_GROUP, Leiter Gästebetreuung at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay. It is disappointing to know that you did have a pleasant stay with us and that you felt we have forgotten you. However we are concerned that you felt our staff were rude to you. We do apologize if you felt this way and let me reassure... More 

Colombo, Sri Lanka
1 review
5 of 5 stars Reviewed 3 weeks ago

We had our church family camp with close to 70 adults and 20 kids spending 2 nights at this hotel. It was one of the best camps we've had. The accommodation was superb so was the food and the activities offered. The staff were extremely friendly and very helpful. The conference facilities were very good. We all had a very... More 

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CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay at Club Palm Bay! Glad to hear that they found accommodation, activities and food was good. Thank you for your kind compliments regarding our associates. As correctly mentioned by you it is our associates and their motivation that makes it a special experience altogether. We look forward... More 

Colombo, Sri Lanka
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We spent two night at this hotel with our children aged 5 and 3. The pool was the biggest attraction for the kids. It is the largest we've seen! The rooms are basic, but spacious & comfortable. They are spread out over a vast area, and each opens out into wide open garden spaces, ideal for kids to play! The... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us! I’m glad to know that you felt your room was spacious and that it felt peaceful and calm. It is also great to know that you found the pool to be clean, warm and well-maintained. Our pool team take pleasure in making your experience a very... More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Respectable Welcome from the front office Staffs. We were informed that upstair room has been reserved for us but provided a very old room in a ground floor.Bathroom has been renovated recently therefore its cleaned .Lagoon view is OK from our room . Ceiling fan switch was broken and we requested a maintenance but no one attended .Dressing Table mirror... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, We appreciate your feedback and the time taken to post a review about your stay with us. It was disappointing to see that our accommodation and facilities did not meet your expectations. It is sadly to know that you thought the buffet meals were of bad quality. We conduct regular price audits in order to ensure our prices... More 

Reading
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent a fortnight at this hotel which in itself is ok, but.... the "private beach" was quite a distance from the hotel itself - across a road it being a fenced off plot, about 6 meters wide and 15 long which shelves so steeply, it is extremely dangerous even to paddle! It should made clear in brochures that the... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay. It is great to know that you found our associates to be professional, friendly, and very helpful. We are glad to know that you found your room to be clean and comfortable. We pay special attention to ensure each room is in perfect condition and provides the... More 

Malvern
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 weeks ago

There were a number of factors which led to us asking to transfer to a sister hotel of The Club Palm Bay within an hour or two of arriving. The holiday brochure picture of the beautiful beach here couldn't have been further from the reality. We visited during the monsoon season when the sea was very rough, which we assumed... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay with us. The sea could be rough during certain days and we do post a red flag on the beach indicating the same as the safety of our guests is of utmost importance to us. It was disappointing to see that our accommodation and facilities did not... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Sri Lanka(5)
  • Mercury Direct(3)
  • Swimming pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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