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Club Palm Bay Hotel

Certificate of Excellence
Thoduwawa, Marawila, Sri Lanka
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Club Palm Bay Hotel
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578 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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  • All months
    (578)
  • Mar-May only
    (175)
  • Jun-Aug only
    (102)
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    (157)
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    (144)
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Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

Respectable Welcome from the front office Staffs. We were informed that upstair room has been reserved for us but provided a very old room in a ground floor.Bathroom has been renovated recently therefore its cleaned .Lagoon view is OK from our room . Ceiling fan switch was broken and we requested a maintenance but no one attended .Dressing Table mirror... More 

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Reading
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I spent a fortnight at this hotel which in itself is ok, but.... the "private beach" was quite a distance from the hotel itself - across a road it being a fenced off plot, about 6 meters wide and 15 long which shelves so steeply, it is extremely dangerous even to paddle! It should made clear in brochures that the... More 

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Malvern
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

There were a number of factors which led to us asking to transfer to a sister hotel of The Club Palm Bay within an hour or two of arriving. The holiday brochure picture of the beautiful beach here couldn't have been further from the reality. We visited during the monsoon season when the sea was very rough, which we assumed... More 

Was this review helpful? Yes 1
Colombo, Sri Lanka
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We have visited this hotel on 30th may 2015 for a weekend gateway. Hotel has a worn off look at the first glance. Well it seems the hotel was running for a long time without a rest and it was overcrowded/overbooked on the day we arrived. Check-in was fast and we were given a room near the mangrove swamp but... More 

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Cheshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Could not fault this hotel. The staff were very attentive, the bungalows spacious, clean are all within easy reach of the amenities. The choice of food would be hard to fault and the outlets were accessible and afternoon tea was a treat, in the Pool bar. The pool was stunning, massive and very clean. Don't miss out on a massage... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay at Club Palm Bay Hotel. We are thrilled to know that you felt you had a perfect experience with us. It is great to know that you found our associates to be professional, friendly, and very helpful. Our culinary team is delighted to know that their efforts... More 

London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my fourth visit to the Club Palm Bay and my first holiday with Saga. When you revisit somewhere you've enjoyed so much, it's like meeting an old friend - and you hope that friend hasn't changed. Most things at the Club Palm Bay remain the same high standard as before: the rooms are clean and comfortable, with stylish... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for the feedback on your recent stay with us. I was happy to note that you are one of our repeat guests, and I am sure you would have noted some of the upgrades and improvements we have done at the property over the last 16 years. However, your review deeply concerns me because we were... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 20, 2015

I can genuinely say this is the best hotel I have ever stayed in! Beautiful grounds and rooms, very friendly and helpful staff! We stayed for two weeks all inclusive, the food was excellent, with a wide verity of options, open air dinning next to the pool. The pool was also very good, both for relaxing and swimming, there was... More 

Was this review helpful? Yes 4
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at Club Palm Bay. We are pleased to know that you had a wonderful holiday. The location of our hotel is admired by many travelers and we are glad that you liked it as well. Our culinary team is pleased to know that you... More 

Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2015

We stayed for one week 27May onwards, we had a stunning view of the lagoon, even from my bed! The hotel was very quiet even so nothing was cancelled, we were with Saga just the two of us which meant trips were almost VIP driver, guide and car to ourselves. Our rep was there to help with everything and the... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for leaving us a review about your recent stay at Club Palm Bay Hotel! The location of our hotel is admired by many travelers and we are glad that you liked it as well. We are glad to know that you felt our hotel was clean, relaxed and peaceful. It is great to know that you... More 

Leicestershire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 13, 2015

Just returned from Club Palm Bay. The hotel is situated in a very beautiful position. Our apartment was overlooking the lagoon. Room very clean and large. Food was fine. The only disappointment is lack of entertainment luckily for us we met really nice people. On the last night of our stay we asked Dennam one of the staff to put... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at Club Palm Bay Hotel. The location of our hotel is admired by many travelers and we are glad that you liked it as well. We are glad to know that you found your room to be clean and comfortable. We pay special attention... More 

Colombo, Sri Lanka
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 3, 2015

Hotel has extensive grounds . Chalets are nicely situated along the lagoon . Big swimming pool is a delightful place . Food is tasty . The only negative thing I felt was the lack of adequate staff specially in the front office area which made our checking a time consuming one . But overall our stay was a nice one... More 

Was this review helpful? Yes 1
CFH_GROUP, Manager at Club Palm Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at Club Palm Bay Hotel. The location of our hotel is admired by many travelers and we are glad that you liked it as well. It is also great to know that you found the pool to be clean, warm and well-maintained. Our pool... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Sri Lanka(5)
  • Mercury Direct(3)
  • Swimming pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

764 photos of this hotel

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Management photos: Courtesy of the property manager

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