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InterContinental Alpensia Pyeongchang Resort

Travelers' Choice award winner
4.5 of 5
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225-3 Yongsan-ri, Daegwallyeong-myeon, Pyeongchang-gun, Gangwon-do 232-952, South Korea
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InterContinental Alpensia Pyeongchang Resort
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Ranked #3 of 9 Hotels in Pyeongchang-gun
A recent review
4 of 5 stars reviewed 1 week ago
Eric L Singapore
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141 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel room is 90% clean, with dust around corners of the carpet that are visible. Toilet is perfect. However, it does not provide free Wifi, which should be given free in today's day and age. Toothbrush and toothpaste are provided if you pay. Breakfast spread and quality is great. Overall, it could have been perfect.

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Mr. Eric L, Valued guest, Warm Greetings from InterContinental Alpensia Pyeongchang Resort! Thank you for taking the time to convey your comments regarding your recent experience with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our property. We would like to express our sincere... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

All just perfect ! Beautiful slope, well trained staff, amazing view surrounded, perfect ski resort, just perfect for couple and also for family escape and last but not least the bed is so comfyyy hahaha ! Surely will go back... 4 days is just not enough to stay at this hotel.

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JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you very much for your review of our hotel. Your comments are always valuable source for us to improve our standards of products and services to our guests. I am very pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Spent one night over the weekend. All staffs were extremely kind and hotel facility is maintained in good condition. You can borrow bicycle for free and there are lots of fun facilities to enjoy around the hotel. Breakfast was at average and reasonable price if you paid in advance. They have extra ordinary staffs such as Katie Kim.

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JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you for your feedback and review. It is a pleasure to have served you well. Thank you for choosing to stay with us. We appreciate your compliments towards our team, our services and our restaurants. The team is happy to see that they have provided you with an excellent guest experience. Thank you once again for your... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On the top ranking of intercontinental group, the price of this 5-star hotel only costs you 3-star price. As a member of IHG Group, I did enjoy the wifi for free (well, it should be charged in a high price). The whole place is brand new, with a very cozy lobby and friendly staff around. As it's far apart from... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value our guest's feedback. Your comment about the erroneous charges for the breakfast, has been taken to relevant departments... More 

1 review
1 of 5 stars Reviewed April 4, 2015

We booked a stay of 3 nights at InterContinental. On the first day when we checked in, the staff gave us a brochure with all the activities provided at the resort. However, we found out that all activities that we'd like to have were not available at the present, such as Golf, ocean park, bicycling ... We were actually stuck... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest It has been a great pleasure welcoming you to InterContinental Alpensia. Thank you very much for taking your valuable time to share your experiences with us regarding your privious stay with us. And we would like to express our apologies for the boring stay with us. Your comment has been taken to resort management team and relevant department... More 

2 reviews
1 of 5 stars Reviewed April 4, 2015

Nothing to do in april, everything closed (swimming pool, golf, shopping, biking....) no alternative solution from the staff... no free wifi without membership card, boring stay... not worth the trip...

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JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Dyka69 It has been a great pleasure welcoming you to InterContinental Alpensia. Thank you very much for taking your valuable time to share your experiences with us regarding your privious stay with us. And we would like to express our apologies for the boring stay with us. Your comment has been taken to resort management team and relevant department... More 

Manila, Philippines
Contributor
15 reviews 15 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 15, 2015

Getting there : We arrived at Incheon International Airport around noon of Dec. 31and took a 3pm bus to Alpensia. You may coordinate with the hotel for this and they will refer you to a 3rd party bus operator. I have searched endless hours online and I say taking a direct bus from the airport to the hotel is the... More 

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest, Thank you so much for choosing InterContinental Alpensia and for taking your valuable time to place such a generous and detail review. We are so pleased that you enjoyed your experience at InterContinental Alpensia and that you were satisfied with the facilities and services offered during your stay. It is my pleasure to share your kind comments with... More 

1 review
5 of 5 stars Reviewed March 3, 2015

Service was great, staff were super friendly. Thanks Front Office Manager for the early checkin as well, it reali saved our life after an overnight flight plus a 4 hrs long journey from Seoul to the resort. We had a great time in the resort. They also provides all the information we needed in the resort. You guys are doing... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Ms. Tina Hello Tina Thank you for your feedback and review. It is our pleasure to have served you well. Thank you for choosing to stay with us and we appreciate your compliments towards our team and our services. I remember you looked so tired with the very long journey and overnihgt flight at the time of check in.... More 

Shanghai
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 28, 2015

Overall, I had a wonderful stay. Don't let the 3-star fool you. But I think from all the other IHGs i've been too, it isn't exactly comparable. Pros - It is CLEARLY the best resort on the hill. very nice lobby, very nice staff - Get a discount on lifts and rentals! (but you can get that with the holiday... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Mr. James Chan It has been a great pleasure welcoming you to InterContinental Alpensia. Thank you very much for taking your valuable time to share your experiences with us regarding your stay with us. We would like to express our apologies for all the inconveniences during your stay with us Your comments have been taken to relevant departments for... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 3, 2015

Hotel and staff were very nice and helpful. Facilities and room were clean and nice. Just 5 minutes walk to the ski location. The only bad stuff was that no dinner buffet even on Sunday!! :( Nevertheless, the overall was wonderful. :)

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you very much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value our guest's feedback. Your comments about the restaurant has been taken to F&B departments for the improvement.... More 

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