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InterContinental Alpensia Pyeongchang Resort

Travelers' Choice award winner
4.5 of 5
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225-3 Yongsan-ri, Daegwallyeong-myeon, Pyeongchang-gun, Gangwon-do 232-952, South Korea
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InterContinental Alpensia Pyeongchang Resort
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Ranked #3 of 9 Hotels in Pyeongchang-gun
A recent review
4 of 5 stars reviewed 2 weeks ago
TheOCTourist Manila, Philippines
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133 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
Contributor
15 reviews 15 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Getting there : We arrived at Incheon International Airport around noon of Dec. 31and took a 3pm bus to Alpensia. You may coordinate with the hotel for this and they will refer you to a 3rd party bus operator. I have searched endless hours online and I say taking a direct bus from the airport to the hotel is the... More 

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest, Thank you so much for choosing InterContinental Alpensia and for taking your valuable time to place such a generous and detail review. We are so pleased that you enjoyed your experience at InterContinental Alpensia and that you were satisfied with the facilities and services offered during your stay. It is my pleasure to share your kind comments with... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Service was great, staff were super friendly. Thanks Front Office Manager for the early checkin as well, it reali saved our life after an overnight flight plus a 4 hrs long journey from Seoul to the resort. We had a great time in the resort. They also provides all the information we needed in the resort. You guys are doing... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Ms. Tina Hello Tina Thank you for your feedback and review. It is our pleasure to have served you well. Thank you for choosing to stay with us and we appreciate your compliments towards our team and our services. I remember you looked so tired with the very long journey and overnihgt flight at the time of check in.... More 

Shanghai
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, I had a wonderful stay. Don't let the 3-star fool you. But I think from all the other IHGs i've been too, it isn't exactly comparable. Pros - It is CLEARLY the best resort on the hill. very nice lobby, very nice staff - Get a discount on lifts and rentals! (but you can get that with the holiday... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Mr. James Chan It has been a great pleasure welcoming you to InterContinental Alpensia. Thank you very much for taking your valuable time to share your experiences with us regarding your stay with us. We would like to express our apologies for all the inconveniences during your stay with us Your comments have been taken to relevant departments for... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2015

Hotel and staff were very nice and helpful. Facilities and room were clean and nice. Just 5 minutes walk to the ski location. The only bad stuff was that no dinner buffet even on Sunday!! :( Nevertheless, the overall was wonderful. :)

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you very much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value our guest's feedback. Your comments about the restaurant has been taken to F&B departments for the improvement.... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015

I love this hotel! There are 2 hotels in Alpensia Resort; Holiday Inn and Intercontinental. I am glad I chose Intercontinental. It is just 2 mins walk from Holiday Inn but the well kept, quieter hotel is much better in my opinion. Very classy hotel. I got a slope view, and getting out in the balcony on a winter offered... More 

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear our Guest Thank you for your feedback and review. Thank you for choosing to stay with us. It is a pleasure to have served you well. We are so pleased that you enjoyed your experience at InterContinental Alpensia and that you were satisfied with the facilities and services offered during your stay. Thank you once again for your recommendation... More 

Traverse City, Michigan
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 26, 2015

I stayed at this property for 10 days and it was a very delightful experience. The staff went way out of there way to make sure all of my needs were met. This is the site of the 2018 Winter Olympic Games and this hotel is ready for it. The views from the rooms either down valley over looking gardens/ponds... More 

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JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest, Thank you very much for choosing InterContinental Alpensia Pyeongchang Resort and thank you for taking the time to place such a fantastic review. We appreciate your compliments towards our team, our services and our restaurants. The team is happy to see that they have provided you with an excellent guest experience. We would like to take this opportunity... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

The hotel itself was grand and luxurious but what blew us away was the exceptional customer service we received by all the staff at the hotel. Check in was quick and easy and the staff treated us like VIPs all the way. She explained how to get around, what to eat, how to return to Seoul. That night we went... More 

Was this review helpful? Yes 1
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest, Thank you for your generous review. Nothing makes us more happy than knowing you were well looked after by our team. We are glad to know your stay was more than comfortable. We have passed on your compliments to our team members, who thank you for your kind words. We definitely look forward to your return at the... More 

Singapore
Contributor
19 reviews 19 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 21, 2015

We booked 3 nights in 2 standard double with an additional bed in one of the rooms in this hotel. Staff spoke good english. Rooms were of very high standards, beds extremely comfortable. My kids were very happy to be able to select their pillows from a pillow menu which includes 'candy pillow' etc. Bathrooms had a luxurious feel with... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest, Thank you very much for choosing InterContinental Alpensia Pyeongchang and taking your valuable time to place such a fantastic review. We are delighted to know that you enjoyed your stay with us and our team succeeded in delivering the unforgettable experiences. Your comments are always valuable source for us to improve our standards of products and services to... More 

Seoul, South Korea
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 20, 2015

I stayed here for the weekend and the late check out service was granted for the IHG members. So it was very good to stay here longer than I expected. The room was nice and the bed and the bedding was very comfortable. The bathroom was also good to use. Breakfast had the lots of different menus available including western... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Mike Thank you for being member of our IHG Rewards Club, the world's largest hotel loyalty program and providing your wonderful comment regarding your recent stay with us. We are more than happy to read that you enjoyed your stay and every aspects of the resort. I will definitely share your encouraging feedback to the team. Once again, thank... More 

Seoul, South Korea
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 18, 2015

My family with two children had such a wonderful winter vacation at this beautiful property for 3 nights. We were upgraded to a junior suite with my ambassador membership. The breakfast had plenty of choice and food was tasty. Staff was very friendly everywhere. Overall, it was a great stay and I would definitely go back. And I surely can... More 

Was this review helpful? Yes
JoonK138, Front Office Manager at InterContinental Alpensia Pyeongchang Resort, responded to this review

Dear Guest Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value our guest's feedback. Your comments about the price of our kids club 'Planet Tracker' and 'Room Service' have... More 

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