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All 6 Bel Ombre hotels

Sofitel So Mauritius

5.0 of 5 Hotel   |   Beau Champ, Bel Ombre, Mauritius
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Ranked #4 of 6 Hotels in Bel Ombre
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sue L
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405 reviews from our community

Traveler rating
    311
    57
    20
    11
    6
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78
248
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9
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed for 11 nights to celebrate our 30th wedding anniversary. From the moment we arrived to the moment we left I cannot fault the service we received. Everyone was friendly and very helpful. The hotel and gardens are so clean and everyone seems to work so hard. The beach is beautiful and you could walk for... More

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Geneva, Switzerland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for 10 days and had a great time. Thanks to the team there, from top to bottom every one was friendly and really helpful. When I injured my back, they help me to make my stay comfortable and people at the SPA treated me for FREE. Good food and good time, we will be back.

Was this review helpful? Yes 1
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Maxfly84, It is with great pleasure that we receive your comments following your stay at the Sofitel So Mauritius. Your impressions will be shared with our entire team who strive to provide a high level of service. Thank you once again for appreciating the services and facilities in the hotel and the legendary hospitality of the Mauritians. We look... More

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is with a heavy heart that I write some of the detail in this review My husband and I holidayed at the so Mauritius hotel from 30th July to 9th August 2014. We read reviews on trip advisor prior to booking and could find no fault in any of them, so expected a wonderful holiday. On arrival from the... More

Was this review helpful? Yes 7
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Irene W, Thank you very much indeed for having taken the time to share your experience at the Sofitel So Mauritius. As we are reading now you are with mitigate feeling that you have been travelling back home, souvenirs and incidents made you left the hotel with heavy heart. We are very concerned about your impressions and of the... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff seems soo zapped! That there is miscommunication between the butler and the reception! You call for service no one picks up your phone! When they finally do...they never get it right......! Agreed it's stylish but they need to change all of their staff!! By that I mean "ALL"! We stayed on the presidential sweet nothing above it..yet bad... More

Was this review helpful? Yes 1
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to post your review after your stay at the Sofitel So Mauritius and to give your impressions on the level of service. We are sorry that your visit and our service were not up to your expectations and would like to apologize to you for the poor customer service you... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We arrived at our room, and we were surprised with a gift on our table, but there were ants all over the gift and all over the common area. And the coffee machine didn't work. We went to lunch while they replaced the coffee machine. The sushi was great, the pizza was average (my local pizzeria is far better) and... More

Was this review helpful? Yes 1
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir , Thank you for having shared your detailed review of our hotel on TripAdvisor. We are very sorry that some services did not meet your expectations and would like to apologize to you for the poor customer service you experienced. Soon after that your experience was shared with Mr Suren, being the Duty Manager on that particular day,... More

Quatre Bornes
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very good infrastructure, nice and artistic set up, service : medium, not in line with the hotel standard. Food : very good and diversified breakfast, better take "a la carte" than buffet for dinner Wines are very expensive, but some good references such as the saint Joseph (brotte) 2009

Was this review helpful? Yes
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir, Thank you very much indeed for having shared your review of our Hotel on TripAdvisor. Please rest assured that we take good note of your constructive remarks and are working on the shortcomings to enhance guests satisfaction upon their So experience with us. We look forward to the pleasure of your visit soon again for another ‘week end... More

Ningbo
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 12, 2014

I booked 2 of the most expensive suits for my family, frankly, the suits have good location and the design by Kenzo is nice. But the service is really terrible. No hot water for shower was available when we arrived and the remote was in low battery for both rooms. I asked for a box of matches, after one hr,... More

Was this review helpful? Yes 3
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Sir, First of all, on behalf of the management and the team of the Sofitel So Mauritius, we would like to thank you for having chosen our resort for your holiday. We are grateful that you shared your experience with the remarks and valuable feedback on the hotel facilities and services provided during your stay. It is with deep... More

Port Louis, Port Louis, Mauritius
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2014

good hotel, nice decor, excellent cuisine, customer care is quick and efficient........... good kids club, with essential amenities for kids..... hotel decor blends nature with relaxing atmosphere.... highly recommend this hotel to relax and enjoy beautiful mauritian beach

Was this review helpful? Yes
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Guests, On behalf of the Sofitel So Mauritius team, I thank you for great feedbacks. We have no doubt with regards to your satisfaction on services and facilities for yourself and your children. Designed in the luxuriant nature, the hotel offers the ideal get away for a unique experience in the untouched part of the island and to live... More

Beau Bassin - Rose Hill
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 3, 2014

I absolutely loved the room layout and decoration. I thought it was gorgeous and same for the decor at the restaurant and reception area. This is great design! However I couldn't say same for the exterior look... The butler Raj was very efficient and sorted out a few matters, namely the coffee maker that wasn't working properly, brought in a... More

Was this review helpful? Yes 2
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Mrs Ah Pong, It is with great pleasure that we receive your comments following your So experience with us! We thank you for your feedback and constructive comments with regards to the services from our different services. Your special thanks will be addressed to Raj, your dedicated Butler during your stay. Indeed, the personalized service through our butlers and... More

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Additional Information about Sofitel So Mauritius

Address: Beau Champ, Bel Ombre, Mauritius
Phone Number:
Location: Mauritius > Savanne District > Bel Ombre
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel So Mauritius 5*
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Also Known As:
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre

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