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Lake Elmenteita Serena Camp

Certificate of Excellence
Soysambu Conservancy, Lake Elementaita, Kenya
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Lake Elmenteita Serena Camp
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141 Reviews from our TripAdvisor Community

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    115
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28
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an amazing place to visit, The customer service is excellent. We especially loved the great ambiance and the fact that it is just about 2 hours drive from Nairobi. This is a perfect place to go and relax. However a bit cold especially at night so please carry warm clothing.

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Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I thoroughly enjoyed our stay here. The rooms were clean well serviced even had water bottles to keep the blanket warm. The meals were incredible too, from the presentation to the variety to the service. We loved the seclusion, i think any couple will enjoy their time here. Wish we had the time to take the nature... More 

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Tiffin, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The elegance and luxury of our tent was mind boggling. The a la carte food was excellent and all around service and hospitality was excellent. The location is fabulous and sun downers on the cliff is a must do experience.

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SerenaHotels, Manager at Lake Elmenteita Serena Camp, responded to this review

Hello Kieron Glad you had a fantastic stay. Please tell more friends about Beautiful Country Kenya and our lovely camp. We hope you find time to visit us once again. Regards Alphaxad Chege More 

Nairobi, Kenya
Level Contributor
263 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
2 of 5 stars Reviewed June 14, 2015

The Serena comes highly recommended and certainly is a high end "camp" at the lake. Staff is very well trained and courteous, rooms (tents) very spacious and luxurious. However, style is too cheesy-American for our taste and overall the atmosphere is somehow sterile and fake. We also had some serious issues with the food: both of us came down with... More 

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SerenaHotels, Manager at Lake Elmenteita Serena Camp, responded to this review

We regret that you had a bad experience at our facility. We always endeavor to provide our guests, services beyond expectations and maintain the highest hygiene standards. We would therefore want to get to the bottom of this issue and would kindly request that you contact me on email: achege@serena.co.ke to enable us get more information on what could have... More 

Nairobi Region, Kenya
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2015

The place has an excellent hospitality,the staff are very professional,so many activities at no extra fee like yoga,swimming lessons, nature trail, cooking lessons.The rooms are neat and we'll maintained,the rooms don't have TV for those who need ambience and tranquility. Wi-Fi is fast, good food,breakfast by the lake...if you need a wild experience its the place to be. ..

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SerenaHotels, Manager at Lake Elmenteita Serena Camp, responded to this review

We are glad you had an excellent stay. We look forward to having you back sometimes in future. Yours Sincerely Alphaxad Chege More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed May 29, 2015

Every aspect from start to end of one's stay is EXQUISITE! The reception, the dining room, the guest rooms are very impressive. Then comes the food, the service - EXCELLENT! The fruits alone at breakfast can be ENOUGH to make you stay for 3 more breakfasts......

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Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 17, 2015

Simply stunning: everything was perfect and above all perfectly embedded into the atmosphere of Lake Elementaita. The quality of the service was super, the views of the lake from the rooms was iconic, rooms are fully equipped and furnished with excellent taste, the quality of food was superb, and we've got some very nice extras as bush dinners, bonfires, etc.... More 

Was this review helpful? Yes 3
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 6, 2015

An excellent place to be especially when you are the only ones in the camp beautiful rooms food and even potato pakoras in the evening for tea. As an Indian palate always is particular on food you can't go wrong here there is a great variety and impeccable setting

Was this review helpful? Yes 2
Nairobi, Kenya
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 21, 2015

Lake Elmenteita Serena is the definition of romantic getaway; serene, beautiful and super stunning views of the lake, the hills and the sleeping warrior. Service was excellent from check in to out, meals were delicious and just the peace and quiet made my husband and I have the time of our lives. Loved every minute of our stay:)

Was this review helpful? Yes 1
Nairobi, Kenya
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 29, 2015 via mobile

Simply phenomenal. Stunning views, stellar silver service and a superb set up. This is a glamorous property and by far my favourite Serena property to date. Set on the shores of lake Elementaita, with the sleeping warrior in the distance and flamingoes dotting its shoreline - this is the perfect place to unwind and rejuvenate for a few days -... More 

Was this review helpful? Yes 2
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