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Holiday Inn Express Cincinnati West

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5505 Rybolt Road (Exit 11), Cincinnati, OH 45248
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1 room 1 guest
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Holiday Inn Express Cincinnati West
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Cincinnati West
See the most recent reviews
Athens, Alabama
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 6, 2015

Maybe it's because I had a small dog with me, but my room truly needed updating. The carpet was badly stained, and I was almost afraid to walk on it. I did see one bug crawl out from under the bed, but I'm not sure what kind it was. The mattresses were not good and need to be updated. The... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Kim W, Thanks for your review. We are pleased that you enjoyed your visit with us and look forward to seeing you again in the future. I have passed along your comments to our housekeeping staff on carpet cleanliness along with our maintenace staff on some of the conditions you noted so future guests do not experience the same... More 

Montgomery, Alabama
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 2, 2015

The employees at this hotel are always smiling and asking how your day is. The most people friendly place to stay. Love that it is a short hop to the interstate making it easy to get anyplace in the city. Close enough to Indiana line for me to zip over to see friends.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Terry B., Thanks for your review of the Holiday Inn Express Cincinnati West. Along with providing clean and comfortable accommodations, our goal is to make each interaction count. We are pleased that you enjoyed your visit with us and look forward to seeing you again for future visits to the area! Sincerely, Ken Broering, General Manager Holiday Inn Express... More 

pleasant grove, utah
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 27, 2015

Decent facility. A little "long in the tooth." Staff very helpful. But..... And it's a big but....this place is remote. If you're visiting Cincinnati you'll want to stay closer in. Downtown is 10-12 miles away.

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear brentj539, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that we were able to provide you with clean and comfortable accommodations along with superior service. As indicated in your review, the Holiday Inn Express is located on the western side of Cincinnati in a quiet residential area. Our location gives our guests easy... More 

Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 24, 2015

This is your typical HOI express, but it isn't the cleanest or newest that's for sure. Needs updating, but for the discount that we received for a group rate it was okay. I wouldn't stay here an extended period of time, but for 2 nights it was fine.

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Nichole479, Thanks for your review. We are pleased that you were able to make your group outting and look forward to serving you again for future visits to the area. Sincerely, Ken Broering, General Manager More 

Atlanta, Georgia
Level Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed May 16, 2015

I'll keep this short and sweet. It's dirty, the front desk staff was less than friendly. The first room I had smelled weird and so I asked for a different room and the guy working at the front desk acted like I was inconveniencing him. The second room smelled ok but was clearly dirty, so much so that I didn't... More 

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear NTC214, Thanks for your review. I greatly appreciate you taking the time to bring these matters to my attention and apologize for any inconvenience you may have experienced while a guest of our hotel. It is our goal to consistently provide superior service and accommodations and your comments are important to me. The feedback I receive from our valued... More 

Orlando, Florida
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 22, 2015

This is the typical Holiday Inn Express which has consistent service etc. My room was fine but the hallways where beat up and worn. One of the lower floors was smoking which smelled badly. I frequently could smell the odor of chemicals and cleaning solutions used to contain the smell of smoking that leaked into the smoking area. There is... More 

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Know It All Mike, Thanks for your review. We are pleased that you enjoyed your stay with us. As noted in your review, there are numerous non-chain or local restaurants in our area that offer great food at reasonable prices. All of us here look forward to serving you again for future visits to the area! Sincerely, Ken Broering,... More 

Russellville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

We stayed here for one night as we were passing through Cincinnati. Clean rooms, good staff, good price. I would definitely stay here again and would also recommend to others looking for a hotel in the area.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Tim, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your overnight stay with us and look forward to hosting you again for future travels thru the Cincinnati area. Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati West More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 28, 2015

My family and I recently stayed at this Holiday Inn Express for one evening and found it to be excellent. Shower had pressure, room smelled fine, and was quiet (the breakfast in the morning was good also). However, we were most impressed with the staff. Every single staff person we saw greeted us and were helpful. Overall, it was a... More 

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear infiniteyak, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our pleasure to provide clean and comfortable accommodations with superior service. I have passed this review along to all associates of the hotel for doing what they do best - making every interaction count - along with my added thanks. All of us here at... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

We had a minor problem, but house keeping came at 10:00 PM, and took care the problem to our satisfaction. And Debbie at the front desk went above and beyond to making us feel that they want us back. The room was big and roomies. The breakfast room was large and very impressive, even had a fireplace.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Gary K, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations with superior service. It is with both positive and negative feedback that allows us to achieve our goal and mostly to make every interaction count. I am pleased that both the Housekeeping Associates and Debbie in... More 

Normal, Illinois
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed March 22, 2015

You will get what you expect. Good location, affordable, clean and polite. Shower had pressure, outlets were numerous and the air temp worked fine - all frequent traveler areas of concern. Not a bad base camp if you plan to spend a weekend in town taking in the city and area.

Was this review helpful? Yes 3
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Jason H, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your stay with us and look forward to serving you again for future visits to the area! Sincerely, Ken Broering, General Manager More 

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