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Holiday Inn Express Cincinnati West

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5505 Rybolt Road (Exit 11), Cincinnati, OH 45248
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Holiday Inn Express Cincinnati West
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113 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Cincinnati West
See the most recent reviews
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

We had a minor problem, but house keeping came at 10:00 PM, and took care the problem to our satisfaction. And Debbie at the front desk went above and beyond to making us feel that they want us back. The room was big and roomies. The breakfast room was large and very impressive, even had a fireplace.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Gary K, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations with superior service. It is with both positive and negative feedback that allows us to achieve our goal and mostly to make every interaction count. I am pleased that both the Housekeeping Associates and Debbie in... More 

Normal, Illinois
Top Contributor
52 reviews 52 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 22, 2015

You will get what you expect. Good location, affordable, clean and polite. Shower had pressure, outlets were numerous and the air temp worked fine - all frequent traveler areas of concern. Not a bad base camp if you plan to spend a weekend in town taking in the city and area.

Was this review helpful? Yes 3
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Jason H, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your stay with us and look forward to serving you again for future visits to the area! Sincerely, Ken Broering, General Manager More 

LaPorte, Indiana
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

I stayed here for the weekend recently, and when I returned home I realized that I had left some very important, and valuable items in my room. I called late that night and my call was promptly returned by Mary at 6:30 am the next morning! She went above and beyond in assuring me that she would look for my... More 

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Terresa, Thank you for your review of the Holiday Inn Express Cincinnati West. I am pleased that we were able to locate your lost or missing items and those items have found their way back into your possession. I am honored to be a part of a team whose goal is to make every interaction count and have passed... More 

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

Our stay was impressive!! Each and every person we came into contact with were super nice, accommodating and eager to assist us. The hotel itself was immaculate, the rooms were nice, spacious and the breakfast was way beyond what I expected! Since it's the only hotel in the area, I was just pleasantly surprised at how wonderful it was. When... More 

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear FSHSTL, From your staff of the Holiday Inn Express Cincinnati West - : Thank you! This review is amazing. It is our goal to make each interaction count and your feed back is important to us in helping us obtain this goal. We are also pleased that you were able to join us for our Hot Express Start Breakfast.... More 

Louisville, Kentucky
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2015

I stayed at this hotel twice while visiting a friend who lived near by. The hotel is clean and staff is friendly. It is definitely not fancy. Some areas of the hotel are staring to look pretty worn. Probably a result of being a very busy place. Breakfast is free, which is nice. Would stay again.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear mhf28, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our pleasure to provide you with superior service and comfortable accommodations. We hope that you enjoyed your visit with your friend and are pleased that you enjoyed our Hot Express Start Breakfast! All of us here look forward to hosting you again for future travels... More 

Tampa
2 reviews
5 of 5 stars Reviewed November 28, 2014

We stayed here during Thanksgiving break. The rooms were clean and pretty spacious, and I have to say our experience with the staff was top notch. A young lady named Mary that works in the kitchen area during breakfast was wonderful. She was very sweet and attentive, and paid special attention to our daughter and her needs. I have to... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear lepoole45, Thanks for sharing your recent experiences while a guest of the Holiday Inn Express Cincinnati West. All of us here hope that you and yours enjoyed the Thanksgiving Holiday with loved ones and look forward to serving you again for future travels to the area. I have passed along your comments to Mary with my added thanks for... More 

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 26, 2014

Hotel was good with a good breakfast of standard eggs, pancakes, sausage, etc. plus had very good cinnamon rolls! Room was good with comfortable bed and lots of pillows, very clean room. Staff was very friendly.

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear John L, Thanks for sharing your experiences while a guest of the Holiday Inn Express Cincinnati West. It was our pleasure to provide you with superior service and accommodations during your recent travels to the area. All of us here look forward to serving you again! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati West More 

Lawrence, Kansas
Contributor
14 reviews 14 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 22, 2014

My room was very clean, comfortable beds, soft and firm pillows on bed. I thought the breakfast was good, certainly not gross. Eggs, turkey sausage, bacon, biscuits and gravy, pancakes, oatmeals, cereals, fresh cinnamon rolls, greek yogurt and regular yogurt, assorted breads, so I would think you could certainly find something to eat from that array. The parking lot you... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Rachel9496, Thanks for your review on your recent experience while a guest of the Holiday Inn Express Cincinnati West. It is our goal to consistently provide superior service and accomodations and your feedback is important to us! We are pleased that you enjoyed your stay with us and that you were able to join us for our Hot Express... More 

Winston Salem, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 1, 2014

Nice hotel, but really on the outskirts of Cincinnati. Not much there at all but a decent, area. Avery rooms with an average breakfast in the morning. Good place to stay if you have business in the area but if you are looking for more of the Cincinnati life, I would suggest staying closer to the city.

Was this review helpful? Yes
broerik0, Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Mattie D, Thanks for your review. We are pleased that you enjoyed your stay with us. I am sorry that you felt our location was on the outskirts of town. While the Holiday Inn Express Cincinnati West is not in the downtown area of Cincinnati, our location gives easy access to most of the tri-states most popular attractions while... More 

Hilton Head, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 13, 2014

We stayed at this property this weekend. Unfortunately, we were visiting with family and friends for a funeral, but I will say, we were thankful to find the HIX! The GM personally made sure our accommodations were perfect, the staff at the desk, breakfast and in the corridors keeping the place clean were all personable and professional. Many thanks from... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Jay, Once again, our condolences on the loss of a loved one and thank you for your review of the Holiday Inn Express Cincinnati West. It was our pleasure to provide you with superior service and accommodations during your recent travels to Cincinnati. All of us here look forward to serving you and yours again in the future! Sincerely,... More 

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