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Holiday Inn Express Cincinnati West

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5505 Rybolt Road (Exit 11), Cincinnati, OH 45248
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Holiday Inn Express Cincinnati West
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Holiday Inn Express Cincinnati West
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NORTH BRUNSWICK, NEW JERSEY
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went to Cincinnati to bowl in the Hoinke tournament. I stayed at the HI Express because it was closer to the bowling alley and I've had great success staying at this brand. I wasn't disappointed. The rooms were clean and the staff great. It was the perfect place for my short stay.

Was this review helpful? Yes
South Elgin, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Room was large and clean. Breakfast was better than standard. All employees were polite and friendly and welcoming, Would have given an "Excellent" rating but when we returned to our room after breakfast key would not work. Two visits to the front desk resulted in having to call maintenance man to use master key to let us in and he... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Jon M, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations along with superior service. I sincerely apologize for any inconveniences you encountered during your visit with us and was happy that we were able to resolve the door lock not working correctly in a timely fashion.... More 

Murphy, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel. Staff is cheerful, pleasant, ready to make your stay comfortable. Rooms are spacious, comfortable beds and pillows. Breakfast is nice. Pool is a saline pool and is so clean. The whole hotel is clean and fresh. You will be pleased and happy to stay here. We will stay again

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SaundraJ, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your stay with us and had a great visit with your daughter. All of us here at the Holiday Inn Express Cincinnati West look forward to serving you again for future visits! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati... More 

Murphy, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a very nice, clean hotel. The employees were cheerful, helpful, and enjoyed their job. The rooms were clean and fresh. I was impressed with the saline pool. We will definitely stay here again and recommend this hotel.

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athens,tn
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed Memorial Weekend. We did not want to be downtown Cincinnati so I chose this motel. Our room was beside the stairs and the door could be heard slamming shut all night long. The room definitely needed a make over! The carpet was stained in several places and therefore seemed to be dirty. The tub was scratched and I thought... More 

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broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear paintmama, Thanks for your review. We are pleased that you enjoyed our service and we were able to make each interaction count . I have passed along your comments to our housekeeping staff your comments on carpet cleanliness and have been resurficing the tubs to give a "like new" appearance again. We hope to see you again for future... More 

Athens, Alabama
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Maybe it's because I had a small dog with me, but my room truly needed updating. The carpet was badly stained, and I was almost afraid to walk on it. I did see one bug crawl out from under the bed, but I'm not sure what kind it was. The mattresses were not good and need to be updated. The... More 

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broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Kim W, Thanks for your review. We are pleased that you enjoyed your visit with us and look forward to seeing you again in the future. I have passed along your comments to our housekeeping staff on carpet cleanliness along with our maintenace staff on some of the conditions you noted so future guests do not experience the same... More 

Montgomery, Alabama
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The employees at this hotel are always smiling and asking how your day is. The most people friendly place to stay. Love that it is a short hop to the interstate making it easy to get anyplace in the city. Close enough to Indiana line for me to zip over to see friends.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Terry B., Thanks for your review of the Holiday Inn Express Cincinnati West. Along with providing clean and comfortable accommodations, our goal is to make each interaction count. We are pleased that you enjoyed your visit with us and look forward to seeing you again for future visits to the area! Sincerely, Ken Broering, General Manager Holiday Inn Express... More 

pleasant grove, utah
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 27, 2015

Decent facility. A little "long in the tooth." Staff very helpful. But..... And it's a big but....this place is remote. If you're visiting Cincinnati you'll want to stay closer in. Downtown is 10-12 miles away.

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broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear brentj539, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that we were able to provide you with clean and comfortable accommodations along with superior service. As indicated in your review, the Holiday Inn Express is located on the western side of Cincinnati in a quiet residential area. Our location gives our guests easy... More 

Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 24, 2015

This is your typical HOI express, but it isn't the cleanest or newest that's for sure. Needs updating, but for the discount that we received for a group rate it was okay. I wouldn't stay here an extended period of time, but for 2 nights it was fine.

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Nichole479, Thanks for your review. We are pleased that you were able to make your group outting and look forward to serving you again for future visits to the area. Sincerely, Ken Broering, General Manager More 

Atlanta, Georgia
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed May 16, 2015

I'll keep this short and sweet. It's dirty, the front desk staff was less than friendly. The first room I had smelled weird and so I asked for a different room and the guy working at the front desk acted like I was inconveniencing him. The second room smelled ok but was clearly dirty, so much so that I didn't... More 

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear NTC214, Thanks for your review. I greatly appreciate you taking the time to bring these matters to my attention and apologize for any inconvenience you may have experienced while a guest of our hotel. It is our goal to consistently provide superior service and accommodations and your comments are important to me. The feedback I receive from our valued... More 

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