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Holiday Inn Express Cincinnati West

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5505 Rybolt Road (Exit 11), Cincinnati, OH 45248
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1 room 1 guest
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Holiday Inn Express Cincinnati West
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122 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
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    (17)
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    (57)
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    (33)
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Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room was relatively clean, but it smelled strongly of cigarettes. There were unidentifiable stains on the carpet (some of them cigarette burns) and maybe chocolate syrup. We talked to the woman at the front desk, and she very kindly sprayed some air freshener in our room. She explained that the entire hotel was booked and we were placed in... More 

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Shinethedog, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. It seems that we were not able to execute an exemplary hotel stay experience due to the smoke smell. Please... More 

Louisville
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The reception area is clean and the receptionists are efficient. They are pleasant and helpful. The service was very good. We stayed in a King Suite. The room was very clean and quiet. (we stayed on the 5th floor). The bed was firm but comfortable. There are four pillows on a King sized bed. There is a flat screen TV.... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear klkb, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your visit with us and look forward to serving you again for future visits to the Cincinnati area! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati West More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 18, 2015

Thank goodness for this family-friendly hotel near the Creation Museum. We had booked our stay on the HIExpress nearest to the Museum but, we could only stay one night because it didn't stand to the standards of HI. This hotel is near stores and restaurants while a short drive to the museum. Wonderful staff and very helpful. The pool is... More 

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SavvyT, Thanks for your review of the Holiday Inn Express Cincinnati West and for being an IHG Rewards Gold Member. I am pleased that we were able to provide you with clean and comfortable accommodations along with superior service. I am sure your family and you enjoyed the Creation Museum and look forward to the opportunity to serve you... More 

Michigan
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 11, 2015

Stayed here about 7 days. The hotel is located very close to the I-275 circular route surrounding the city. We drove into the central city via I-74, abt 20 mins. This is a 3 or 4 story hotel, located on a hill, and easily visible from some distance, day or nite. Hotel was in good condition, showing only minimal, and... More 

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SpartanTvlr, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your visit with us. Our location gives our guests the easy access to most of the tri states most popular attractions, most within 15 to 20 minutes. All of us here at the Holiday inn Express Cincinnati West look forward to... More 

Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2015

Room was wiped down, but not clean. Hair in shower, tissue pieces on floor, many stains on carpet, old smokey, musty smells, paint peeling off of door (see photo)...pool is outdoors, nice enough if the weather is warm, but is disconnected from the hotel and accessible by anyone, and the pool backs up to a creepy, deserted parking lot. I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Rebecca A, We appreciate the time you took to share your experience while staying at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. We thank you for noting our staff and we are glad you found the breakfast area to your preference. However, However, it is unfortunate to learn that we... More 

NORTH BRUNSWICK, NEW JERSEY
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 4, 2015

Went to Cincinnati to bowl in the Hoinke tournament. I stayed at the HI Express because it was closer to the bowling alley and I've had great success staying at this brand. I wasn't disappointed. The rooms were clean and the staff great. It was the perfect place for my short stay.

Was this review helpful? Yes 1
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear ZFAM14, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased you found our location ideal during your recent visit with us and hope you did well in the Hoinke Tournament. It is our goal to provide clean and comfortable accommodations and your comments are an improtant tool for us to measure our success. All... More 

South Elgin, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 1, 2015

Room was large and clean. Breakfast was better than standard. All employees were polite and friendly and welcoming, Would have given an "Excellent" rating but when we returned to our room after breakfast key would not work. Two visits to the front desk resulted in having to call maintenance man to use master key to let us in and he... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Jon M, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations along with superior service. I sincerely apologize for any inconveniences you encountered during your visit with us and was happy that we were able to resolve the door lock not working correctly in a timely fashion.... More 

Murphy, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2015

Great hotel. Staff is cheerful, pleasant, ready to make your stay comfortable. Rooms are spacious, comfortable beds and pillows. Breakfast is nice. Pool is a saline pool and is so clean. The whole hotel is clean and fresh. You will be pleased and happy to stay here. We will stay again

Was this review helpful? Yes 2
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SaundraJ, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your stay with us and had a great visit with your daughter. All of us here at the Holiday Inn Express Cincinnati West look forward to serving you again for future visits! Sincerely, Ken Broering, General Manager Holiday Inn Express Cincinnati... More 

Murphy, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2015

This is a very nice, clean hotel. The employees were cheerful, helpful, and enjoyed their job. The rooms were clean and fresh. I was impressed with the saline pool. We will definitely stay here again and recommend this hotel.

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SaundraJ. Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your visit here in Cincinnati and our outdoor pool. One of our goals is to make each interaction count and all the associates appreciated your kind words. All of us here at the Holiday Inn Express Cincinnati West look forward to... More 

athens,tn
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 8, 2015

Stayed Memorial Weekend. We did not want to be downtown Cincinnati so I chose this motel. Our room was beside the stairs and the door could be heard slamming shut all night long. The room definitely needed a make over! The carpet was stained in several places and therefore seemed to be dirty. The tub was scratched and I thought... More 

Was this review helpful? Yes
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear paintmama, Thanks for your review. We are pleased that you enjoyed our service and we were able to make each interaction count . I have passed along your comments to our housekeeping staff your comments on carpet cleanliness and have been resurficing the tubs to give a "like new" appearance again. We hope to see you again for future... More 

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