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Holiday Inn Express Cincinnati West

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5505 Rybolt Road (Exit 11), Cincinnati, OH 45248
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Holiday Inn Express Cincinnati West
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139 Reviews from our TripAdvisor Community

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Orem, Utah, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed only one night for a short visit to people living nearby. The location was great with a choice of restaurants. It is a quiet, nice environment. We found the hotel very clean and in great condition. We had breakfast at our friends' home so did not try the meal provided by the hotel but it is probably the... More 

Helpful?
Thank Charleen S
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Charleen S, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our pleasure to provide clean and comfortable accommodations along with superior service. Our location allows our guests easy access to most of Cincinnati's area attractions while being in a quiet residential area. We hope the next time you will be able to join us... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for a hockey tournament. The staff at this holiday Inn Express were very accommodating and helpful. They went out of their way to help out team. For example, we had a very early morning game and they were willing to set up breakfast early to accommodate our needs. Stephanie in particular was very helpful. Rooms were clean... More 

Helpful?
Thank Beth G
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Beth, Thanks for your review of the Holiday Inn Express Cincinnati West. I hope you enjoyed the hockey tournament and am pleased that our staff was able to make each interaction count. I have passed along your comments to Stephanie with my added thanks for making your stay more enjoyable and hope that we will be your hotel of... More 

South Lyon, Michigan
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 7, 2015 via mobile

Front desk was very friendly upon arrival. It was such a nice touch to have coffee available in the lobby. Our room was nice and cozy. I slept so well in the bed. Everything was good. Only complaint I had was that the carpet had stains in numerous areas. Lobby near breakfast was decorated beautifully for the holiday. Staff was... More 

Helpful?
Thank ShannonB1014
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear ShannonB1014, Thanks for your review of the Holiday Inn Express Cincinnati West. We are pleased that you enjoyed your recent visit to Cincinnati and found your room to be nice and cozy. Coffee is available 24 hours a day in our upper lobby and our Hot Express Start Breakfast is served daily beginning at 6AM. We are in the... More 

Las Vegas, Nevada
Level Contributor
4 reviews
5 of 5 stars Reviewed December 6, 2015

My husband, Mark, and I booked this hotel through Priceline because it was the closest to my son's home, over the Thanksgiving holiday! Even though we were paying a deeply discounted price we were still afforded all the amenities the hotel had to offer. The complimentary breakfast was unbelievable, delicious, hot and ample. The huge array of breakfast foods was... More 

Helpful?
Thank Sunny L
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear SunnyL, Thanks for your comments regarding your recent stay here at the Holiday Inn Express Cincinnati West. It was our pleasure to be your home away from home during your recent visit. The hotel associates try and make each interaction count with all guests and are always pleased to hear comments on their actions. All of us here at... More 

Louisville, Kentucky
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Not a bad hotel for its age. Staff very friendly. Located right off interstate and next to shopping. Only a very minor issue in our room, remote for tv didn't work. We stated on the 5th floor, the top floor, there were several spots on the ceiling that had been painted from water stains. Probably should've painted the whole ceiling.... More 

Helpful?
Thank spoc911
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear spoc911, Thanks for your review of the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations along with superior service. The Holiday Inn Express Cincinnati West opened in September 2008, and even though we are only a 7 years old, our color scheme makes us appear older than we are. I have passed... More 

Tucson, Arizona
1 review
4 of 5 stars Reviewed December 3, 2015

I stayed four nights here during Thanksgiving week and was very pleased. I got an excellent value through Priceline. The room, with two double beds, was spacious. Plenty of room to lay out two suitcases, which is rare at this price. The free breakfast was stellar. Though, be on your toes when driving to and around this location. It's at... More 

Helpful?
Thank JOHN B
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear John, Thanks for your review of the Holiday Inn Express Cincinnati West. It was our pleasure to provide clean and comfortable accommodations along with superior service during your recent visit with us during the Thanksgiving Holiday. All of us here at the Holiday Inn Express Cincinnati West look forward to serving you again soon! Sincerely, Ken Broering, General Manager... More 

Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2015

Room was bright and clean. Staff was exceptionally friendly and helpful. Breakfast had a good selection (the cinnamon rolls were delicious!), however, temperature of foods could have been hotter. The internet connection needs improvement especially in the evenings. Mornings are much better to connect. Several times during the week an evening mini-meal was provided and included such items as beef... More 

Helpful?
Thank A V
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear AV, Thanks for sharing your comments about the Holiday Inn Express Cincinnati West. It is our goal to provide clean and comfortable accommodations along with superior service. I have passed along your comments to our breakfast hostess in order for her to improve our breakfast. All of us here at the Holiday Inn Express Cincinnati West look forward to... More 

Arlington, VA
Level Contributor
104 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 26, 2015

I make a yearly visit to Cincinnati and always stay at this hotel. For many years this property was an ok hotel but a few years ago HEI bought it and upgraded it. As a result it has become a very nice place to stay. Being that it is the only place in this area of town it tends to... More 

Helpful?
Thank Eckynpat
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear Eckynpat, Thanks for selecting the Holiday Inn Express Cincinnati West as your home away for home for your travels to the Cincinnati area. We are pleased that you have enjoyed your visits with us and have joined us for our Hot Express Start Breakfast each morning. All of us look forward to providing you with clean and comfortable accommodations... More 

Toledo, Ohio
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed October 16, 2015

I was there several nights in September for business. It was very clean, well maintained. There wasn't much to the lobby ...very odd configuration. But, this whole area of Cincy is very hilly and steep. Parking was fair. We got in early enough that we didn't have to park over the hill. Complimentary breakfast was very good ... standard for... More 

Helpful?
Thank suchaprincess
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear suchaprincess, Thanks for your review of the Holiday Inn Express Cincinnati West. It was our pleasure to provide you with clean and comfortable accommodations along with superior service. Our location allows our guests easy access to most of the tri-states business districts and attractions in a quiet residential area. All of us here at the Holiday Inn Express Cincinnati... More 

Buffalo, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 6, 2015

Our stay at this hotel did not live up to our expectations, which disappointed us. While the staff was very pleasant and helpful, which earned the hotel an extra star, the rest of our stay was not really all that great. First off, our room was not fully cleaned, and they needed to be updated. There were candy wrappers behind... More 

Helpful?
Thank ThemeParkGal
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review

Dear ThemeParkGal, Thank you for your recent stay with us and reviewing our property. We are sincerely sorry for the inconvenience you have had with the condition of the hotel. Your comments are being shared with the hotel management and appropriate action will be taken. Your comments are important to the success of our organization, as we rely on you,... More 

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