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Hyatt Regency Cincinnati

Certificate of Excellence
4.0 of 5
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151 West Fifth Street, Cincinnati, OH 45202
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Hyatt Regency Cincinnati
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Ranked #16 of 50 Hotels in Cincinnati
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 9, 2015
cameron f
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353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Regency Cincinnati
See the most recent reviews
1 review
5 of 5 stars Reviewed January 9, 2015

Great bathrooms. Also rose is great too.the food is also great and also everything else. I feel special. Richard rawlings was a great addition to our lunch cool guy. Did I mention the bathrooms. Great rooms and what not cool views of stuff. Showers are hot.

Was this review helpful? Yes
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for the 5 stars! We are so happy to hear that you enjoyed your stay, room, bathroom and meals. We hope to see you return soon! More 

San Diego, California
Top Contributor
108 reviews 108 reviews
42 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 29, 2014

We decided to fly into town for the Bronco/Bengal game and Hyatt was a great location to the stadium, a variety of restaurants and really great rates. Overall we had a positive experience and have good things to say BUT there was a big negative - the customer service - and it appeared to be the management level that provided... More 

Was this review helpful? Yes 3
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for the detailed review on your recent stay! We are happy to serve all of our guests and are very sorry that your stay was not as pleasant in hotel service as you expected. As you mentioned, a busy weekend should not be an excuse for less-than-great service and we will let our higher management know about your... More 

Bogart, Georgia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 29, 2014

First let me say that by giving five stars I do not mean that this is a five star hotel, rather it would fit in as a three star property (i.e. has on site restaurant, bar, room service, valet, concierge) but without the level of luxury or staff that one would associate with a four star or five star property.... More 

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for reviewing your recent stay with us! We're pleased to hear that you had a comfortable and enjoyable stay, plus were able to take advantage of Red Roost Tavern's offerings. We look forward to having you stay with us again! More 

Raleigh
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 28, 2014 via mobile

The hotel itself is very nice and the room had been redone. The shower still needed to be updated, but other than that, the room was nice. The service on the otherhand was a mixed bag. All of the valet people we encountered were very friendly and offered up suggestions of restaurants etc. My real problem was w our Check... More 

Was this review helpful? Yes 1
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for reviewing your stay with us! We're pleased to hear that you enjoyed our aesthetic, room & housekeeping services. We're very sorry to hear that the front desk clerk was not welcoming to you and will let our management know about this incident! More 

Utah
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 18, 2014

This was our first trip to Cincinnati as part of a convention. The hotel was very convenient across the street from he convention center. There is a decent variety of restaurants and night life within walking distance at night and the city sponsored a fair number of events at the Fountain Square. The hotel staff was great. On the phone... More 

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for reviewing your July stay with us, Jeremy! We're sorry that our pool was closed while you stayed with us and can understand the disappointment. The skywalk is most often used during the wintry months or for conventions; we will take note of your upkeep observations and let our management know. We hope to see you again for... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 16, 2014

I might have been the "lucky winner" of this, though the lady at the reception, who introduced herself as the manager, said this happens quite often and that I shouldn't worry, so this seems to happen more often that you could imagine. Anyway, what happened is that in one of the mornings, while I was taking a shower, the air... More 

Was this review helpful? Yes 1
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for reviewing your recent stay with us. We apologize for your experience and investigated the situation. If there is more we could do to resolve this, please message us. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2014

Great location and service but when it's time to rest, it feels like Homer Simpson sinking to the middle of the bed. Awful! A hotel like hyatt with this kind of bed is more like a quality inn out similar. This drops my review to a very low rate.

Was this review helpful? Yes 1
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for writing a review about your recent stay with us. We're sorry to hear that the bed was not to your liking. Please message us if there is more we could do to help improve your stay. More 

Detroit, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2014

After staying in the hotel for many years, I thought it important to write a review and mention good of a hotel this is. The service is great, especially from the individuals at the front desk and Heiny in the resturant.

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for your review and compliments! We're happy to hear that you're a return guest and enjoy our Red Roost Tavern so much. We look forward to having you at your next stay! More 

The Villages, Florida
Top Contributor
192 reviews 192 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 11, 2014 via mobile

Spent four nights here this past weekend with wife attending our Grand daughters special night at the Cincinnatti State Culinary School. The location of hotel to many restaurants, stadiums down by the river is excellent, you can walk to most places. There was a lot of people in town also for the Bengals, Steelers game on Sunday. One issue us... More 

Was this review helpful? Yes
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for reviewing your recent stay with us. We're sorry you experienced a long wait at the valet line. As you mentioned, there were a lot of people in town for various reasons and traffic was pretty congested. However, we are happy that you enjoyed our proximity to downtown Cincinnati and were able to watch Santa rappel down a... More 

1 review
4 of 5 stars Reviewed December 11, 2014

I have been travelling a long time and this Hyatt is my home away from home. Clean, comfortable and quiet. I enjoy all my stays. Particularly Helny in RTR does a great job to start off the day with a big smile and great service

Was this review helpful? Yes
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review

Thank you for choosing us as your other home! We're so happy to hear that you enjoyed your time with us and were able to take advantage of the Red Roost Tavern's offerings. We will pass your compliments onto the staff! More 

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