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Holiday Inn Hotel & Suites Cincinnati-Eastgate

Certificate of Excellence
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4501 Eastgate Boulevard, Cincinnati, OH 45245
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Holiday Inn Hotel & Suites Cincinnati-Eastgate
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Ranked #3 of 50 Hotels in Cincinnati
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Lisa R Cleveland, United States
Review This Hotel

235 reviews from our community

Traveler rating
    148
    64
    13
    10
    0
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48
34
6
93
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Cleveland, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

The hotel was beautiful, and the front desk staff was very helpful. The only bad thing is the location of the elevators is quite a bit away from the front desk. It has a very weird set up. If you're lugging heavy luggage, I would park by the side door so you don't have to go as far up the... More 

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West Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am a Holiday Inn Platinum member and spend over 200 nights a year at IHG properties. This hotel is one of the best that I visit. The staff has to be among the best in America. Everyone from maintenance personnel to desk clerks, maids and restaurant servers couldn't have been nicer. It was a barrage of "good morning" "are... More 

Was this review helpful? Yes 3
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

SafetyGuy33, Thank you very much for staying with us and for your wonderful feedback! We appreciate your loyalty to our brand and do our hotel specifically. We feel our staff is one of the best in America, if not the best, and we are happy to hear you feel the same way! We appreciate you staying with us, your loyalty,... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2015

It was a good place to stay the night and when I got there all the employees were helpful. The night crew was fantastic but when morning came there was no hot water I called for service and they said they would send someone up at 845am and still at 11which was checkout there was still no sign of a... More 

Was this review helpful? Yes 3
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Jessica, Thank you for staying with us and for your valuable feedback. We apologize about your experience, we did not meet your expectations or our expectations. We are happy to hear that the manager was able to take care of you eventually, but apologize it took so long and was not handled correctly initially. We appreciate your feedback, and thank... More 

Arlington, USA
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2015

I stayed at this hotel for 19 days. The service was exceptional. The front desk was friendly. The room was very clean. It is adjacent to a shopping area. It is near a lake with summer activities. The construction is now finished so that was not a problem. This hotel would be perfect for company meetings as well as family... More 

Was this review helpful? Yes 4
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Thanks Bob James for staying with us and for your wonderful feedback! We are happy to hear that you enjoyed your stay for the 19 days you were here! Thank you for recognizing our wonderful service, front desk staff, and our clean rooms. We are also happy to hear that the location was phenomenal for everything you needed outside the... More 

Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

Our large family gathered at this hotel to attend my father's funeral services, that was held in the nearby town of Amelia. We had many rooms rented for this long weekend, from standard hotel rooms to extra large 2 bedroom suites. For me, I had the 2 bedroom, 2 bath suite. We held several hospitality events in this extra large... More 

Was this review helpful? Yes 1
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Edwardsbythe sea, Thank you very much for choosing the Holiday Inn & Suites Cincinnati Eastgate during your recent trip, and we appreciate the extensive and great feedback! We are happy to hear you enjoyed all of your rooms, and in particular our luxurious 2 bedroom/2 bathroom suite! Thank you for commenting on our amazing staff, and we are glad they... More 

Fairfield, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

My husband and I run a DJ business and we DJ'd a corporate Christmas party at the Holiday Inn and Suites Cincinnati-Eastgate. I cannot say enough positive things about the banquet staff. I work as the event coordinator and everything I asked for was done quickly and friendly. Everyone was very nice and accommodating, from setting up an extra table... More 

Was this review helpful? Yes
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Lori and George, Thank you very much for your fantastic feedback regarding our staff, specifically our banquet staff! We will be sure to pass on the positive comments to them all! We are very happy to hear that they were willing to go the extra mile to make you feel as if you were right at home! We are also... More 

Liverpool, New York
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2014

Stayed 2 nights here. Beautiful lobby. Great front desk employees. Good,clean comfortable room. The only negatives for me,is there is not a breakfast included with the stay,and the road construction in the area adds to the already busy location.

Was this review helpful? Yes 1
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

GovMule, Thank you for choosing to stay with us and for your valuable feedback. We are happy to hear that you enjoyed our beautiful lobby, awesome front desk staff, and a clean and comfortable room! We apologize for the road construction, and lack of a free continental breakfast. We do appreciate your feedback, and hope to see you again very... More 

Grimes, Iowa
Top Contributor
129 reviews 129 reviews
35 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 5, 2014

I should preface this by saying that we stayed in a two bedroom suite so I don't know what a typically room is like. The suite was 950 ft. Each bedroom had a king bed with full bath. One bathroom had a large whirlpool tub. There is a queen sleeper sofa in the living room area. The kitchenette had a... More 

Was this review helpful? Yes 2
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Tim, Thank you for staying with us and for your valuable feedback regarding our luxurious two bedroom suites! We are happy to hear you enjoyed your suite, and felt it was a good value for what you paid. We appreciate you staying with us and for your great feedback! We hope to see you again soon! More 

Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

Stayed here 6 weeks for training. The amenities are nice, such as the swimming pool, 'gym', location, microwave, and minifridge. The location made getting supplies readily available. The waiters and waitresses could've been a bit more attentive on drinks. The room service was nice enough to stock me up for my entire stay, which was great because I don't like... More 

Was this review helpful? Yes 1
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

J C, Thanks JC for the valuable feedback, we were glad to have you during your 6 weeks of training. We are happy to hear that you enjoyed many of our amenities, and we apologize for the washer and dryer situation along with the availability of drinks. We hope to see you again soon, and we appreciate the feedback! More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2014

Carolyn John service is excellent and she is care taker.hotel seems to be good and clean but electrical wirings need to be checked in proper by the hotel management,..........................................................

Was this review helpful? Yes 1
MCK_MGR, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review

Raj, Thank you for staying with us and for the great comments regarding Carolyn and John, we will be sure to let them know! I am sorry to hear about your electrical problems. We are unaware of any electrical issues, so please contact us and let us know about your bad electrical wiring experience. Thanks again for staying with us... More 

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