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Crown Hotel and Conference Center

11320 Chester Rd, Cincinnati, OH 45246 (Formerly CoCo Key Water Resort)
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Crown Hotel and Conference Center
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Crown Hotel and Conference Center
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265 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Do not stay here it's a very disgusting place. Overpriced and the workers and owners are very rude. Room was never cleaned they just remade the beds. Do not waste your money at this swamp of a place. The owner needs major help

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4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

No heat no hospitality at all at this conference center.. Was not set up for lunch. This place had no soap in the bathrooms staff not friendly never acknowledge the business meeting over all very dissatisfied with this whole meeting hope to never return here again

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Paulding, Ohio
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Don't waste your time trying to book by phone! My husband and I were contacted by Paula on hotelsCOM, making a bid for our group reservation in July. Upon calling the hotel several times over about two weeks, we found it nearly impossible to reach a real person. Every extension had nobody available to take the call and the voicemail... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with my family and another family which are friends of ours. We were very disappointed in the hotel and water park. There is mainly only one entrance into the hotel for visitors and the parking lot was a mess. Cars were parked everywhere because of the holes in the blacktop and lack of lines. We... More 

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Saint Paris, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We went for mainly the water park experience with our 8 yr old daughter and 6 year old son. Water park experience at CoCo Key was average. Plenty of entertainment for the kids. A few suggestions for management. 1) have staff that know and abide by the rules. 2) If you are going to require children to wear life vests... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Still not sure how the hotel is in business! Upon trying to call the hotel for 3 days, which resulted in an endless loop of full voice mailboxes and never actually talking to anyone, I ended up having to drive there just to talk to someone. How do you run a hotel in which you never answer a phone??? I... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

I will start out by saying our kids did not want to leave and said it was one of the best weekends EVER😉. I went through a lot of reviews for this place before we booked our room. I will admit I was a little nervous after some of the reviews sounded rather bad. But we decided to give it... More 

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Orlando, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

I would like to thank Nick, Ashlie, and Seonyeong for some of the best front desk service I've received in quite some time at any hotel. They were courteous, professional, and very accommodating. My girl Tonya and I were there just to spend the night and have some fun at Coco Key in the middle of Winter. All three were... More 

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1 review
2 of 5 stars Reviewed January 1, 2015 via mobile

We went for the New Year's Eve special. I have no complaints about the water park, but the hotel is different. First off the dinner that they had was awful. There was not one food on the Buffett that tasted good. After experiencing such a poor dinner, we skipped the breakfast. The room was poorly maintained and the shower in... More 

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Knoxville, Tennessee
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2014

I went in expecting this hotel to be a basic hotel with hopes it would be better since it is attached to water park and a large conference center. It was basic but out dated. This place may have been great 10-15 years ago. The bathrooms were badly in need of repairs, the beds are doubles (not queens), the breakfast... More 

Was this review helpful? Yes 2
holtginger, Manager at Crown Hotel and Conference Center, responded to this review

Thank you for staying with us. Our rooms were renovated in 2013. We have King rooms, Doubles (two double beds) and Suites. Our breakfast hours are from 6 am - 9 am. I appreciate you letting us know about your concerns so we can continue to train the staff and make sure that our customer service it exceeds your expectations.... More 

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Additional Information about Crown Hotel and Conference Center

Address: 11320 Chester Rd, Cincinnati, OH 45246 (Formerly CoCo Key Water Resort)
Phone Number:
Location: United States > Ohio > Cincinnati
Price Range (Based on Average Rates): $
Number of rooms: 185
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Also Known As:
Sheraton Cincinnati North
Cincinnati Sheraton
Crown Hotel And Conference Center Cincinnati, Ohio

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