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All 48 Cincinnati hotels

CoCo Key Water Resort

3.5 of 5 Hotel   |   11320 Chester Rd, Cincinnati, OH 45246 (Formerly Radisson Cincinnati North)
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33%
Ranked #38 of 48 hotels in Cincinnati
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231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Words just can't describe how awful this hotel is. There was actually a line at the front desk complaining of dirty rooms and checking out to find a cleaner hotel. The sheets were stained... housekeeping assured me they had been "washed and bleached, but the stains won't come out and we can't afford to throw them out." I asked her... More

Was this review helpful? Yes
Chalmers, Indiana
Top Contributor
59 reviews 59 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We drove up to this property and noticed weeds and overgrown un-kept landscaping. Not a great first impression. We got this hotel through a blind rate purchase of a 3.5 star hotel ( I got what I paid for...). When I checked in, it took a while to find someone to check me into our room. The room had clean... More

Was this review helpful? Yes 1
Blue Springs, Missouri
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Booked this hotel thru Delta Airlines and have never been so disappointed. I chose this hotel based upon the Coco Key in Kansas City MO hotel which was quite nice. Where to begin, dirty, stained carpet, same with the walls. NO shower curtain, quarter roll of toilet paper, 2 towels for 2 adults and 2 children. Room smelled of mold... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Dave- the supervisor- went above and beyond to fix the breadsticks and pizza for my little girl in a way she could enjoy it with her lactose sensitivity. He was kind and accommodating and it made my visit pleasant and enjoyable. He deserves an accolade for the exemplary customer service he bestowed naturally it was obvious!

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Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My 3 girlfriends and I checked in Friday, July 25,2014. The first room was a handicapped equipped room that smelled of mildew. We were moved to another room which had 2 double beds for 4 women. I haven't slept in a double bed since high school and definitely not with another woman! Upon using the bathroom to freshen up for... More

Was this review helpful? Yes 3
Munroe Falls, Ohio
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights for a business conference. The general condition of the room was poor. There were 2 pieces of trim in the bathroom that fell off. The phone was disheveled. We did not get our room cleaned one night even after asking. Most of the floors the ice machines had no ice. Breakfast was supposed to... More

Was this review helpful? Yes 3
Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 28, 2014

We stayed at the resort this past weekend. We stayed in room 1412 which is on the top floor. It was a quiet floor. The room was a good size with a king bed and it was clean. It had a nice view. It is just that the hotel needs a make over desperately. They also do not have enough... More

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 26, 2014 via mobile

This is a horrible hotel and by far the worst hotel experience my life, I checked in on july 24, 2014 and check out on July 27, 2014 and if I didn't have tickets for the jazz fest tonight I would check out the filthy nasty dirty hotel they put me in not 1 but 3 dirty rooms if i... More

Was this review helpful? Yes 5
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 26, 2014 via mobile

Bed bugs, strands of hair all over the floors, in the bathroom in the tub. Sheets have stains. The outside of the hotel has looks terrible,It looks almost like it's abandoned. Customer service is nonexistent.Staff is horribly rude and need to attend a customer service class.It is not a 3 star,2 star or one star.It's more like a -0. This... More

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 21, 2014

Place was dirty and horrible service by the Indian at the front desk. The new girl was great but other than that they gave me a room key to a room that wasnt even cleaned yet and the bed sheets were on the floor. So I asked for a different room and they gave me an executive sweet. Room stunk... More

Was this review helpful? Yes 6
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Additional Information about CoCo Key Water Resort

Address: 11320 Chester Rd, Cincinnati, OH 45246 (Formerly Radisson Cincinnati North)
Location: United States > Ohio > Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — CoCo Key Water Resort 3.5*
Reservation Options:
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Also Known As:
Sheraton Cincinnati North
Cincinnati Sheraton
CoCo Key Water Resort Cincinnati, Ohio

96 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
The CoCo Key Water Resort is located off Exit 15 from Interstate 75, only 25 minutes form downtown and across from Sharonville Convention Center, Cincinnati’s Red Great American Ballpark and the Bengals Paul Brown Stadium. The CoCo Key Water Resort is minutes from major corporations, shopping and restaurants. Get away to the tropical islands without leaving Cincinnati at CoCo Key Water Resort. CoCo Key Water Resort is Cincinnati’s only 50,000 sq. ft. indoor water park, complete with palm trees, splashes of bright colors, and a year-round 84 degree temperature. The Waterpark is open 4pm-9pm Friday, 10am-9pm Saturday, and 10am-7pm Sunday. For your convenience hotel amenities include comfortable guestrooms, WiFi, fitness center, Tradewinds family restaurant, an indoor pool and a seasonal outdoor swimming pool. Business amenities include a 24-hour business center and 18,000 square feet of flexible meeting space. All rooms are equipped for comfort, with standard amenities that include free high speed wireless internet access, coffee maker, hair dryer, free local calls, iron and board. ... more   less 
Number of rooms
257

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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