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Hawthorn Suites by Wyndham Cincinnati

Certificate of Excellence
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11180 Dowlin Dr., Cincinnati, OH 45241 (Formerly Arcadia Residential)
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Hawthorn Suites by Wyndham Cincinnati
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Hawthorn Suites by Wyndham Cincinnati
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308 reviews from our community

Traveler rating
    146
    104
    39
    9
    10
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139
63
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44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hawthorn Suites by Wyndham Cincinnati
See the most recent reviews
Lynchburg, Virginia
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed November 13, 2013

We stayed here while shuttling back and forth to Cincinnati Childrens Hospital for a week. We also got a special hospital rate. We got a 2-room suite which was quite large, and easily handled 2 adults and 3 teenagers. The 3 TV's were a life saver, keeping everyone occupied when we had down time. The room was clean and the... More 

Was this review helpful? Yes 139
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

For us to be so close to the highway, it is nice to know that our guests aren’t experiencing issues with traffic noise. Thank you for the compliments, as well as pointing out the areas that we could improve. See you soon, Stephanie Borders Guest Relations Manager More 

Jacksonville, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2013

It's a clean hotel but noise is an issue. There are large gaps around many of the door seals (very apparent - just look at doors from outside the rooms), so if someone slams a door down the hall (and who doesn't in a hotel) your door will rattle in its frame. Also a lot of noise from people in... More 

Was this review helpful? Yes 2
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

We really appreciate you taking the time to write this review. Our apologies for the noise issues that you had experienced during your stay. We would have done whatever possible to help make your stay more enjoyable had we heard about these issues. Feedback like this is something that we encourage, and it is what we use to grow and... More 

Denver, Colorado
Contributor
13 reviews 13 reviews
7 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed November 6, 2013

The rooms were very large and clean. Complimentary breakfast was more than expected--eggs and sausage one day, bacon and pancakes the next (plus cereal, fruit, etc.). The staff was not particularly friendly or accommodating (our room never got cleaned despite the fact we were gone from 10am - 3pm and 5pm - 9pm); but overall, it was excellent.

Was this review helpful? Yes 118
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed October 28, 2013 via mobile

Great room with stocked kitchen, full size refrigerator and microwave. The hot breakfast was just average but they really tried. Would definately stay again. Very clean. Friendly staff. Close to many restaurants in all price ranges.

Was this review helpful? Yes 148
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2013

I made reservations at the Hawthorn Suites in Cincinnati for a weekend family gathering last weekend (10.18-10/20/13). I reserved 3 rooms for me and my family and we each paid for our rooms separately. Upon checkout, I paid my bill and received a receipt with 0 balance. The next day I checked my credit card and was surprised to find... More 

Was this review helpful? Yes 1
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

Dear Ms.Whitt, The 3 rooms that you had reserved included 2 different room types,which explained the different room charge. Your reservations for arrival on 10/18/13 was reconfirmed by us on 10/8/13 and 10/14/13. ( Changes were made by you from an initial 5 rooms, 3 room types to 3 rooms, 2 room types ). At 3:50 P.M. on the day... More 

Knoxville, Tennessee
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed October 18, 2013

This was a very nice hotel and a very nice room. I normally stay at a different hotel in Sharonville when I travel to Cincinnati but the rates at this Hawthorn were less and it offered more for the money. I was upgraded to a one bedroom suite and I was very pleased with the room. The kitchen had a... More 

Was this review helpful? Yes 135
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

Thank you for choosing Hawthorn Suites! We are so glad you found our amenities useful and that you were pleased with your suite. We’re looking forward to your next reservation. Stephanie Borders Guest Relations Manager More 

Cincinnati, Ohio
1 review
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed October 17, 2013

Great Hotel! I travel down to Cincinnati every week for work and this hotel is my first stop. My room is always ready for me when I arrive even hours before check in time! They treat me well here. The front desk is always cheerful and polite. The cleaning service is great...even though I may use them once or twice... More 

Was this review helpful? Yes 131
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

I have had the pleasure of getting to know you and we are so excited you decided to take a few moments and write this awesome review. We enjoy having you as a guest and we will pass your kind words along to housekeeping. It’s always nice to see their hard work being recognized. They definitely deserve it. If you... More 

ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 14, 2013

My wife and I have been to this hotel once before and enjoyed the stay. We checked in on 10/11/2013. However, this time was a nightmare! Our room reeked of mold and moisture. We quickly left our bags and went on our way to visit our son at UC, hoping the odor would go away. We came back around 9... More 

Was this review helpful? Yes 1
StephanieBorders, General Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

Dear Mr.Anthony Ebel, At 9 P.M. on Friday 10/11/13 when you first brought the issues to our attention, our staff did everything you requested, which included a air purifier and de-odorizer spray. We had also offered you another suite to move to, which you refused. Our frontdesk agent promptly refunded your entire stay when you decided to check out. We... More 

Stephens City, Virginia
Top Contributor
84 reviews 84 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 14, 2013

I have stayed at Several Hawthorn Suites, ranging from the worst hotel experience ever to some of the best. This one falls in the middle. This was the first that was in a single building, instead of several apartments clustered together. This meant smaller rooms overall. It also meant getting to my room was faster and more convenient. I 'll... More 

Was this review helpful? Yes 17
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

Thank you for your 4 star review of our hotel. We apologize for not meeting or exceeding your expectations during your stay. We value our guests’ opinions and we will use this to make future improvements. We would love to have you stay with us the next time you’re in Cincinnati. Thank you again for your review, Stephanie Borders Guest... More 

Nashville, Tennessee
1 review
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed October 9, 2013

We were passing through the area and looked for nearby hotels via GPS. That brought us to this street. It was 2 AM and we needed to sleep. The Hawthorn Suites had the most cars in the lot so we thought we would stop in to see what the hotel was like. A nice guy named Chris showed us blueprints... More 

Was this review helpful? Yes 123
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review

Thank you for taking the time to post about the experience you had here at Hawthorn Suites! We’re happy to hear that Chris was so friendly and helpful. Chris has seen this review and appreciates your kind words. We are glad you enjoyed your stay. Come back and see us soon. Stephanie Borders Guest Relations Manager More 

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