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21c Museum Hotel Cincinnati

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609 Walnut St, Cincinnati, OH 45202
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21c Museum Hotel Cincinnati
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21c Museum Hotel Cincinnati
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464 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for 21c Museum Hotel Cincinnati
See the most recent reviews
Toronto, Canada
Top Contributor
66 reviews 66 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well-located in downtown, Cincinnati across the street from the Aronoff Theatre, the c21 Museum Hotel was every bit as artistic as the shows playing across the street. The eclectically stylish check-in clerks greet you from behind or beside a wide glass-topped table whose contents are thousands of erect plastic arms and legs in multiple colours, all holding up the glass.... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

We appreciate your thoughtful and advice-filled review. We are grateful to know how well we hit the mark for you, from the art experience to your dining enjoyment, to the comfort and ease you found in your room. Your feedback will also assist us in improving our preparations for your fellow guests and for you, should we have the pleasure... More 

Orange County, California
Top Contributor
141 reviews 141 reviews
52 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Extremely nice hotels featuring penguins as interfering mascots. The plastic penguins in Cincinnati are yellow. I want a blue or red one. The event rooms are tastefully done. The staff is outstanding. The rooms have been rehabbed to a high standard. By the way, Cincinnati is a very nice city. So why not five stars? My room faced a blank... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

We truly appreciate the time you took to share your recent experience. While we are grateful for your kind words, I am very sorry that the view and the noise detracted from what otherwise sounded like the experience we aim to deliver. We would love another opportunity to quietly knock your socks off; please don't hesitate to reach out to... More 

Columbia, South Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here in February with my family of four. Unlike other reviewers, I found the décor of the hotel fun and whimsical and wasn't offended in the least by the body-part tiles in the bathroom. Yes, my sons can handle a porcelain depiction of a breast without having an anxiety attack. After all, this hotel is about celebrating art. The... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

As much as we love to make guests smile, we love it when our guests make us smile, both when they stay with us and when they say nice and funny things about their experience. Thank you so much for the great review and for sharing your advice with your fellow travelers. We are working to address the noise issues;... More 

Knoxville, Tennessee, Usa
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel in downtown Cincinnati, very modern yet is historic. Walking distance to the Casino, the downtown area, and stadiums. The staff is very welcoming and the feeling is that you are a very welcomed and appreciated guest.

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

We are so pleased to know that you felt so welcome here: it is one of our highest aims to treat every guest with the respect and appreciation they deserve. Your feedback is valuable to us as well as your fellow travelers and we thank you for sharing your terrific review and rating. We look forward to welcoming you again... More 

Madison, Wisconsin
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've never stayed in Cincinnati so when I had a business trip come up there I thought I'd stay someplace in the heart of the city and that had good reviews. 21c Museum Hotel seemed like a great fit. I booked a king size standard room. The hotel is pretty easy to find though as most downtowns go you have... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

Hi LauraM_7, thank you for your invaluable feedback. "Just okay" is certainly not our goal. We strive to WOW you from the time of reservation to departure with our genuine hospitality, carefully curated exhibitions, and creative cuisine; clearly we missed the mark. We would love an opportunity to knock your socks off- please don't hesitate to reach out to me... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 11, 2015 via mobile

Pros: The hotel it self was very clean and modern. The roof top terrace was closed. Huge disappointment. View of a nearby building. Bathrooms are big nice and clean. Rooms are a nice size.bed is super comfortable. Need room card to access elevators which made us feel secure.great location downtown. Right next to fountain square.nice front desk staff. Cons: late... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

Hi Royalteh, thank you for sharing your comments with us. We're delighted you had a great overall experience, but I'm very sorry you felt judged by our overnight team. While security of our guests is paramount, we strive to communicate with care and empathy to all. Clearly we missed the mark. We would love an opportunity to address each of... More 

New York City, New York
Top Contributor
110 reviews 110 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 9, 2015

I'm always a little skeptical with boutique sized hotels, you can never be sure of consistent service, quality of appointments, and/or upkeep. In the case of 21 c, we were pleasantly surprised. Pros: Non-stuffy check-in "table" in an open lobby area. Chilled vibe of the front desk staff (maybe a little too chilled, see cons). Perfect room layout and appointment.... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

Thank you for your kind and thorough review of your recent stay with us. It means a lot to know that we were able to make your heart smile and that you had fun here on top of enjoying the comfort of your room and your tasty decisions at the restaurant. We aim to exceed your expectations in every way... More 

Indianapolis, Indiana
Top Contributor
85 reviews 85 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 5, 2015

So my hubby and I decided to getaway on a whim to Cincy. We love this city and frequent it at least once- maybe even twice a year! We've stayed at really nice places in the city but I do think this was our favorite downtown location! The best of both worlds for us- swanky classy hotel and great museum.... More 

Was this review helpful? Yes
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

We are so happy to hear of your wonderful time during your recent stay with us. Thank you for all the loving feedback; we are honored to be your favorite place in this great city. We agree you can’t go wrong with our location, but it’s also great to know that you enjoyed so much here, from the room amenities... More 

Honomu, Hawaii
Senior Contributor
47 reviews 47 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 4, 2015

Our 8th floor room had no view of interest, but the furnishings were perfect for a very comfortable stay. The original art in our room was modestly interesting, but the public spaces were a bit better supplied. Service was excellent. The large yellow penguins sprinkled about the hotel were a pleasant curiosity. We set one up as a guard penguin... More 

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

We deeply appreciate your comments about your recent stay. Our public art does change every six months or so; you are bound to find something else interesting on your next stay in addition to the same level of comfort and service. We are sorry that our amenities caused any discomfort; please let us know upon check-in when you are here... More 

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

Great place to stay. Really amazing art in the museum, warm and amazing service, quiet, clean and comfortable rooms. Great atmosphere in the bar/restaurant. What more do you need? Oh did I mention the great restaurants and shops just a few steps away from the hotel. Definitely try NADA (Across the street) during your stay. You will not be disappointed.

Was this review helpful? Yes 1
Gabe I, General Manager at 21c Museum Hotel Cincinnati, responded to this review

Thank you for sharing feedback about your recent stay. We are happy to know how much you enjoyed your room and our service. If you have a chance to come back soon, please do to check out not only the new art that was just installed in the second floor galleries but also our restaurant’s new spring menu. We look... More 

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