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The Westin Cincinnati

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21 East 5th Street, Cincinnati, OH 45202
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The Westin Cincinnati
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The Westin Cincinnati
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759 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We scored a sweet deal and were able to stay at this hotel while in town to see The Lion King Musical. The room was beautiful and spacious. The view was amazing and breathtaking. Overlooking Fountain Square, we were treated with ceiling to floor windows. There is a great hot tub and pool on the top floor. Got to watch... More 

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Charleston, West Virginia
Top Contributor
88 reviews 88 reviews
41 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here this past weekend and I couldn’t be more impressed with the property. It is in a terrific location. Plenty of places to eat and shop within walking distance. Ideal if going to any events at the ballparks nearby. The room was very large with a nice, comfortable bed. The bathroom was well lit and had a good... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your recent stay with us. Our team is delighted they were able to be part of helping to make a memorable weekend get-a-way, and that you had the opportunity to enjoy all that is around our central location. We look forward to welcoming you back soon when your travels... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stay here regularly for business and always enjoy my time. The front desk staff, bar tenders, valet, and other staff are incredible. It is downtown and so convenient to the ballparks and businesses. It is my only choice in Cincinnati.

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your frequent experiences staying at the Westin Cincinnati and the great "5-star" rating. Our team genuinely appreciates your compliments and looks forward to continuing to earn your loyalty each stay with us. Stay well. More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Westin this past weekend on the 5th floor overlooking Fountain Square. Nice comfortable beds, very friendly staff, great bathroom lighting and mirrors, and good homemade breakfast at Ingredients! Bottled water in room and a coupon for breakfast in lieu of maid service is a nice touch! Only minor inconvenience was being awakened at 3:00 AM to... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your recent stay at the Westin Cincinnati and the wonderful "5-star" rating. Our sincerest apologies for the disturbance of the fire alarm, and some confusion that took place during the event. You are correct, it was another guest that activated one of the pull stations. Please let us know... More 

Texas
Top Contributor
94 reviews 94 reviews
20 hotel reviews
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stay at Westin hotels in many different areas. They're usually a pretty safe bet. This one didn't disappoint. It's in a great location, surrounded by many different eateries and even ice cream. There are restaurants inside the hotel, including a Starbucks. We were able to walk to the Cincinnati Reds stadium. There's a shuttle that can take you to... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review about your recent stay at the Westin Cincinnati. Our team is delighted that you such a wonderful experience and were able to enjoy the amenities of the hotel and surrounding area. We hope your travels bring you back our way again soon. Stay well. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My partner and I were able to book a room here using SPG points and couldn't have been more pleased with the accommodation. We arrived a bit later than planned due to some wild weather so when we finally found our hotel in the heart of downtown we were very relieved. This hotel is located very close to all the... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to complete a review regarding your stay at the Westin Cincinnati and the great "5-star" rating. Our team is delighted they are able to help create memorable experiences for our guests and they appreciate all the Queen City has to offer and enjoy. We hope your travels bring you back our way again soon... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Daily I receive the most impeccable service from the Staff at Ingredients. I am a regular customer who is employed at the location attached to the Westin Hotel, so every morning I am greeted with a warm smile and disposition. Sandy is absolutely wonderful and brings a calmness to my morning every time I step up to her register. Her... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding the Westin Cincinnati and the wonderful "5-star" rating. Our team genuinely appreciates your feedback and we look forward to ensuring your satisfaction each day. Stay well. More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I worked in Cincinnati for six months and stayed at the Westin weekly. The staff is unbeatable and after only one stay, I was remembered by name. The staff went above and beyond to make my six month stay convenient and comfortable. While the hotel itself lacks a club lounge and many amenities provided by other Starwood properties, it certainly... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your experiences at the Westin Cincinnati and the exceptional "5-star" rating. Our team is committed to providing personalized service and we genuinely appreciate you choosing to select us as your home away from home. Stay well. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have been staying in this hotel about twice a year for the last 10 years. With years pass by things has changed, some I liked (Ingredients at the entrance is great for fast breakfast), some I did not (I used to enjoy the nice restaurant which was closed). However this last trip confirmed it is time to change my... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post your feedback regarding your past experience with us. Our team would appreciate the opportunity to address your concerns with you directly and restore your trust in us. At your convenience, please contact me at jeff.charlton@westin.com or our Director of Front Office at jamie.thompson@westin.com. Stay well. More 

Louisville, KY
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed her for a birthday family overnight trip to Cincinatti and were a bit nervous at first to stay in the heart of downtown. However, we were so very pleasantly suprised with this hotel. Our stay was great from the check in time. The woman at the front desk was extremely friendly and helped us find a family friendly... More 

Was this review helpful? Yes 2
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent stay at the Westin Cincinnati and the wonderful "5-star" rating. Our team is delighted they were able to be part of creating such a memorable experience during your birthday celebration. Please let us know when your travels bring you back our way, as we look forward to... More 

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