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The Westin Cincinnati

4.0 of 5 21 East 5th Street, Cincinnati, OH 45202
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Certificate of Excellence 2014
The Westin Cincinnati
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The Westin Cincinnati
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728 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Was woke up through the night with fighting in the hallway and partying in the rooms. Called the front desk 3 times to no avail. Upon check out the only response I received was "Sorry" I will Never stay at this Hotel again!

Was this review helpful? Yes 1
jcharlton, Manager at The Westin Cincinnati, responded to this review

We sincerely apologize that you were disturbed by other guests activities and were unable to have a renewing experience. We would appreciate the opportunity to address your concerns directly with you, and at your convenience please contact our Front Office Manager at Jamie.thompson@westin.com. Stay well. More 

Boston, Massachusetts
Top Contributor
78 reviews 78 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here multiple times for business. I stayed in their renovated room. The rooms are spacious and clean. I had my room facing the fountain. I was there when it was very cold in Cinci and it was nice that Westin is connected to other buildings/restaurants via pedestrian walk, which is very nice when it is -8F outside.... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your experiences at the Westin Cincinnati. We genuinely appreciate your loyalty and our team thanks you for choosing us when your travels bring you to the Queen City. Please let us know when you will be returning (Jamie.thompson@westin.com) as we would like the opportunity to welcome you back personally.... More 

Washington DC, District of Columbia
Top Contributor
97 reviews 97 reviews
90 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our experience at the Westin Cincinnati was outstanding! We had no issues or complaints, so I am surprised by some prior reviews. We stayed 4 nights in a renovated room on the 13th floor. Spacious, clean, great amenities, all functional and very, very comfy! Wonderful, central downtown location near everything! Great food and bars nearby. Loved the quality and variety... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent experience at the Westin Cincinnati and the perfect "5-star" rating. Our team is delighted to receive your comments and pleased we were able to assist during the challenging weather we have encountered this year. We look forward to welcoming you back when your travels bring you back... More 

Olathe, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time back to Cincinnati, and I had a great stay at the Westin. Great location, and I was put in a newly renovated room, which was wonderful. I would definitely recommend staying here for any traveler.

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thanking you for taking the time to complete a review regarding your stays at the Westin Cincinnati and the great "5-star" rating. We are delighted that you enjoyed our upgraded look and feel with our newly renovated guest rooms. Our team genuinely appreciates your loyalty and your hotel of choice when staying in Cincinnati. Please let us know when your... More 

Thomaston, Georgia
Top Contributor
83 reviews 83 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This propert is in an excellent location and very close to shopping and dining as well as business. The strange thing about this proprty is that they doin't have a dedicated restaurant for breakfast as their spot is located on the lower level in c common area with retail shops. Rooms are nice and modern and the hotel staff is... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent stay at the Westin Cincinnati. We appreciate your feedback and our team is please they were able to help create a great experience. We look forward to welcoming you back in the very near future. Stay well. More 

Cincinnati, Ohio
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had an event and stayed downtown for the evening. The check-in was quick and courteous. Clean room, nice shower. Convenient to everything and the complimentary breakfast was incredible. Even the valet service was great. We would recommend this hotel and definitely stay there again.

Was this review helpful? Yes 1
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent experience at the Westin Cincinnati and the great "5-star" rating. We are delighted you had a relaxing and renewing stay with us and look forward to your return in the very near future. Stay well. More 

Belfast Maine
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'd read some of the negatives but found a good deal on Priceline so we were all in for 3 nights in February. A vacation. Don't ask. The hotel parking lot is being worked on so for 28.00 plus tip you can Valet it or across the square park yourself for 16.00 or less for 24 hours. We went with... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post your comments regarding your recent visit to the Westin Cincinnati and the fantastic "5-star" rating. Our team appreciates the feedback and that you enjoyed our newly renovated look and feel. Please come back for a visit soon, we look forward to welcoming you back. Stay well. More 

Louisville, Kentucky
Top Contributor
52 reviews 52 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location for events in downtown Cincinnati - including Reds and Bengals games. Hotel has a great little bar and a nice pool and workout facility on the top floor, but not much for views. The rooms and bathroom are also nice but not great. Although the "rain" shower in the bath was a nice touch. The access to the... More 

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your recent stay with us. Our team is pleased you were able to enjoy your weekend getaway, and we sincerely apologize for the initial confusion with the pizza promotion. I can assure you this partnership with La Rosa's is seamless moving forward. We hope to have the opportunity to... More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a good experience at the Westin in Cincinnati. It was just after the holidays, so the decorations were still on display and quite lovely. If you are able, try to get a room with a view of the fountain. It was fun to watch the ice skaters. I found the staff all to be very pleasant, especially the... More 

Was this review helpful? Yes
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to provide us your feedback regarding your visit to the Westin Cincinnati. Our team is delighted to read your comments and know that they helped to create a memorable experience. Our renovations are set to be completed mid-March and you will be pleased to know as of February 2nd, basic internet is now complimentary.... More 

Columbus, Ohio, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

The hotel was all I would have expected. Valet was helpful, efficient and friendly. Front desk staff greeted us warmly and took care of everything efficiently. The room was well appointed and clean. I was a little nervous as we had kids on the verged of a tired breakdown and I was afraid noises, in a strange environment, would wake... More 

Was this review helpful? Yes 1
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post your feedback regarding your recent experience at the Westin Cincinnati. Our team genuinely appreciates hearing that their efforts help to create great guest memories. We look forward to the opportunity to welcome you back very soon. Stay well. More 

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Additional Information about The Westin Cincinnati

Address: 21 East 5th Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cincinnati 4*
Number of rooms: 456
Reservation Options:
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Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio
Hotel Style:
#4 Luxury Hotel in Cincinnati
#7 Romantic Hotel in Cincinnati
#10 Business Hotel in Cincinnati

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