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The Westin Cincinnati

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21 East 5th Street, Cincinnati, OH 45202
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The Westin Cincinnati
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The Westin Cincinnati
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736 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southfield, Michigan
Top Contributor
98 reviews 98 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed for business and the room was clean and comfortable as you can expect from a Westin. I had an issue with my heater, however, and it took forever for the maintenance person to come. He was kind and helpful and was able to get the temperature a little warmer, but it still wasn't quite right. The front desk... More 

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Bloomington, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed a birthday weekend here with boyfriend. Was springtime and not too busy, so we were immediately upgraded to a Fountain Square Room, at their suggestion. I am very picky about hotels and this newer room and hotel suited us just fine. Great location for really enjoying yourself somewhere within walking distance of the hotel! Also, can hop the trolley... More 

Was this review helpful? Yes 2
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent stay at the Westin Cincinnati and the great "5-star" rating. We appreciate you choosing to stay with us for your birthday celebration and hope this will become your tradition. Please let us know when you are returning so we may welcome you back personally. Stay well. More 

Chicago
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the most perfect location in Cincinnati. And its newly renovated - we where pleasantly surprised - so nice and well done! The staff is just fantastic in going out of their way to make everything so easy - been awhile since I really noticed help like this. This is now our go to Hotel in Cincinnati now.

Was this review helpful? Yes 3
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your recent stay at the Westin Cincinnati and the fantastic "5-star" rating. We are delighted that you enjoyed our newly renovated guest rooms and corridors, and the service provided by our team. We look forward to welcoming you back time and time again. Stay well. More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Check in was very quick and friendly. The room was a food size for 2 people. I loved that they have a shuttle to and from the casino. My only complaints are from personal preferences. But we really enjoyed our stay.

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jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post your comments regarding your recent stay at the Westin Cincinnati. We are delighted you enjoyed our newly renovated product and services you received, as well as enjoying the casino near by. We look forward to your many return visits and the opportunity to welcome you back each time. Stay well. More 

Washington DC, District of Columbia
Top Contributor
145 reviews 145 reviews
33 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were in Cincinnati for a wedding and stayed one night at the Westin. Check-in was easy and they accommodated our request for an early check-in. The room was huge and, my favorite - there were tons of outlets for chargers! The room was clean and the bathroom was large. We requested a King size bed but... More 

Was this review helpful? Yes 2
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to provide us your feedback regarding your recent stay at the Westin Cincinnati. Our team is delighted that you enjoyed our facilities, location and all that our downtown location has to offer. We sincerely apologize that you experienced a challenge with controlling the room temperature and have shared this with our rooms management to... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel March 13th-15th. They upgraded our room to a fountain square view, which I highly recommend! It is literally right across the street from fountain square which is considered the heart of downtown Cincinnati. The view of the city and the square was absolutely amazing from the 15th floor. Everything was extremely clean and upscale as... More 

Was this review helpful? Yes 2
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your recent stay at the Westin Cincinnati and the fantastic "5-star" rating. We are delighted you enjoyed our newly renovated guest rooms and our location on Fountain Square in the middle of all the activity. We look forward to welcoming you back in the very near future. Stay well. More 

Greater Cincinnati
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here countless times on business over the years. Typical Westin service is absolutely top notch. Rooms are clean, spacious and ideal for business travelers (desk, internet, etc.). After moving to Cincinnati, I've come to realize just how great the location is. You're a 10 minute walk from the football (NFL: Bengals) or baseball (MLB: Reds) stadiums, or US... More 

Was this review helpful? Yes 1
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review about your many experiences staying at the Westin Cincinnati and the great "5-star" rating. Over the last few months, and part of our guest room and corridor renovation completed March 16th, we place brand new Heavenly Mattresses, Box Springs & Pillows in all rooms. We look forward to welcoming you... More 

Cincinnati
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Woke up with horrible allergy/sinus infection, assume the air filters are in need of a change? That or the room wasn't clean? Either way this property is outdated and in need of a refresh. Plenty of newer, better options downtown...

Was this review helpful? Yes 1
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review on your recent stay. At your convenience, please contact jamie.thompson@westin.com as we would very much appreciate the opportunity to address your concerns directly with you. We apologize for any inconvenience you encountered and hope to connect with you soon. Stay well. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Was woke up through the night with fighting in the hallway and partying in the rooms. Called the front desk 3 times to no avail. Upon check out the only response I received was "Sorry" I will Never stay at this Hotel again!

Was this review helpful? Yes 2
jcharlton, Manager at The Westin Cincinnati, responded to this review

We sincerely apologize that you were disturbed by other guests activities and were unable to have a renewing experience. We would appreciate the opportunity to address your concerns directly with you, and at your convenience please contact our Front Office Manager at Jamie.thompson@westin.com. Stay well. More 

Boston, Massachusetts
Top Contributor
78 reviews 78 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here multiple times for business. I stayed in their renovated room. The rooms are spacious and clean. I had my room facing the fountain. I was there when it was very cold in Cinci and it was nice that Westin is connected to other buildings/restaurants via pedestrian walk, which is very nice when it is -8F outside.... More 

Was this review helpful? Yes
jcharlton, Manager at The Westin Cincinnati, responded to this review

Thank you for taking the time to post a review regarding your experiences at the Westin Cincinnati. We genuinely appreciate your loyalty and our team thanks you for choosing us when your travels bring you to the Queen City. Please let us know when you will be returning (Jamie.thompson@westin.com) as we would like the opportunity to welcome you back personally.... More 

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