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SpringHill Suites Cincinnati Northeast

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9365 Waterstone Blvd, Cincinnati, OH 45249
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SpringHill Suites Cincinnati Northeast
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SpringHill Suites Cincinnati Northeast
SpringHill Suites Cincinnati Northeast
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102 Reviews from our TripAdvisor Community

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Traveler rating
    28
    35
    23
    11
    5
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39
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4
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
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  • All months
    (102)
  • Mar-May only
    (21)
  • Jun-Aug only
    (35)
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Newburgh
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked this hotel at last minute. Have stayed at a SpringHill Suites in downtown Indy before and had a great experience. There wasn't anything horribly wrong with the hotel, but it definitely wasn't up to the standards of the one in downtown Indy. The room had a slight smell to it and we had difficulty sleeping with the sound of... More 

Was this review helpful? Yes
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to share your experience with us. We value our guest comments and use them to help make the hotel better. I will share your comments with the appropriate departments to fix the opportunities that you have presented for us. Heath Beckett General Manager More 

Cuyahoga Falls, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

Did a 3 night stay over the Memorial Day holiday. We were in town for a basketball tournament and apparently so were a lot of other people. On the upside, hotel was well kept, nice decor, room was updated and clean. The staff was very accommodating and pleasant. But, they could not handle the volume of people. The breakfast area... More 

Was this review helpful? Yes 2
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to post your comments about your stay. We are glad that for the most part you enjoyed your stay. We have taken you comments and made some changes to our staffing on the weekends to help avoid these problems moving forward. Your comments and suggestions have definitely helped. Heath Beckett General Manager More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015

My mother and I stayed at this hotel 5/15/15. We each had a room on the fourth floor. That evening, I removed two stinkbugs from my room. I then went to bed thinking I had removed all of them. When I woke up in the morning, there were more stinkbugs on the ceiling and a dead one in the bathroom.... More 

Was this review helpful? Yes 1
Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Hello- My name is Amanda, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for the inconveniences you experienced during your stay. We appreciate your feedback. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable... More 

Travelers are raving about these Cincinnati hotels

Oconomowoc, Wisconsin, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 16, 2015

I had to take a trip out to Cincinnati for work and I was very impressed with this hotel. The rate was great, it was a little bit out of the way from the airport and downtown but the stay was absolutely worth it. I came a day early to work on a presentation in the hotel room and the... More 

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Grand Rapids, Michigan
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was our last stop on spring break. Although the hotel was busy, it was very clean and comfortable. We did not notice any noise while trying to sleep. Breakfast was included and very well stocked. I enjoyed the set up of the suite. The bathroom was divided with the shower separate from the rest of the bathroom. The beds... More 

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Bristow
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 17, 2015

I stayed here for several weeks on business. The staff is friendly and helpful, from the front desk to the kitchen. I enjoy talking with them. The rooms are clean and well maintained. The beds in all of the rooms I've stayed in feel like there is a slab of wood beneath the mattress. It's not a comfortable bed, not... More 

Was this review helpful? Yes 1
Shelby, Michigan, United States
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 2, 2015

On this trip I stayed at three Marriott properties...different badges, but all the same quality. No I don't work for Marriott !! Clean, spacious rooms, courteous service by all personnel, and above average free breakfasts. Price...very competitive. I had asked for extra pillows n the reservation, and they were there.

Was this review helpful? Yes 1
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed January 2, 2015

We are Silver Elite members, so we thought to use our points for a nights stay on New Year Eve. We were highly disappointed that this was a Marriott chain. The lobby looked updated but the rooms were not. Our room felt like we were on top of a compressor. We said something to the front desk about the noise... More 

Was this review helpful? Yes
Ryan T, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Hello- My name is Ryan Tomaro, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for negative experience that you encountered on New Years Eve. We have shared your feedback with the appropriate staff members to ensure that similar issues do not arise again in the future. Regards Ryan More 

Lees Summit, Missouri, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 27, 2014

I'm a Marriott Gold member, so I have stayed at my share of Marriott properties across their product line, most often Fairfield Inn, Courtyard, and Marriott, and I can honestly say that I was more disappointed in this place than I've ever been at any other property. The property and room were clean enough, but to begin with, there must... More 

Was this review helpful? Yes 4
Ryan T, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Hello- My name is Ryan, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my apologies for the inconveniences that you experienced as a result of the large group consuming the majority of the hotels space. Obviously we failed to control the crowds and noise during your stay. I can assure you that we have... More 

Milford, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 25, 2014

I recently had to deal with a family crisis which had me staying at this hotel for 2 weeks. Let me say that if you are ever in the Kings Island area and you are looking for that hidden jewel, this place is it. It al starts with the management and front desk staff. In my opinion all of the... More 

Was this review helpful? Yes 2
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