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SpringHill Suites Cincinnati Northeast

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9365 Waterstone Blvd, Cincinnati, OH 45249
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SpringHill Suites Cincinnati Northeast
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SpringHill Suites Cincinnati Northeast
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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London, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This is a DREAM PLACE, you can feel the Christmas all the time you go there. I was amazed with huge store with thousands of Christmas decorations. I recommend to all parents to take their kids to make them happy. Christmas lights, when they are ON at night, it feels like a dream.

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for sharing your comments. We are glad that you enjoyed your stay. More 

Canton, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

First I'd like to say, I ALWAYS do extensive research before booking anywhere and I believe trip advisor allows people to post honest opinions regarding travels, activities, restaurants and such. Our travel baseball team booked 13 rooms in Feb. for our July 2-5 arrival. Group sales are handled through Jenna, who I spoke with and emailed MANY, MANY times prior... More 

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for sharing your comments with us. We would like to apologize for our lack of communication with you after your stay. We also would like to apologize for the problems that you incurred. We will take your comments and use them to improve in those areas. More 

Travelers are raving about these Cincinnati hotels

Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked 2 rooms for our group of 9, they are spacious, extra TV is nice with couch area, kitchenette is great feature, pool and hot tub area are nice, standard small size. Beds and linens are nice. Breakfast is good value, lots of options. It's not amazing, but it's very nice, new features and a lot of food and... More 

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for sharing your comments with us. We are glad that you enjoyed your stay and we hope that you has a wonderful time at Kings Island. We look forward to having you stay with us again. More 

Louisville, Kentucky
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a very nice hotel to stay for the weekend! Large suites with ample space, a large bathroom. Separate coffee maker, microwave and refrigerator area. Kids hogging the bed but the sofa bed was just fine. Pretty decent stay for the price.

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for sharing your comments. We are glad you enjoyed your stay. We look forward to having you stay with us again. More 

Cincinnati, Ohio
Level Contributor
6 reviews
6 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Beware Larry will close the pool early and is extremely rude. Worst experience I have ever had a Springhill! Will never stay again and I used this one for work and leisure. He was pointing his finger and saying he was going to tell us how it was... His exact words! He has no customer service and was the rudest... More 

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. Our goal is to provide exceptional service to every guest and I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations. If you wouldn't mind reaching out to me directly, I'd love to discuss our shortcomings with... More 

Centreville, Virginia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You generally stay at a hotel for one reason - to sleep for the night. The mattresses here are memory-foam knock-offs, but that's not the worst. The fitted sheets are too short and come off when you sit on the bed or move at all. I had 2 suites during a recent trip to King's Island with 6 people and... More 

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Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience. More 

Newburgh
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 19, 2015

Booked this hotel at last minute. Have stayed at a SpringHill Suites in downtown Indy before and had a great experience. There wasn't anything horribly wrong with the hotel, but it definitely wasn't up to the standards of the one in downtown Indy. The room had a slight smell to it and we had difficulty sleeping with the sound of... More 

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Amanda M, General Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to share your experience with us. We value our guest comments and use them to help make the hotel better. I will share your comments with the appropriate departments to fix the opportunities that you have presented for us. Heath Beckett General Manager More 

Cuyahoga Falls, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

Did a 3 night stay over the Memorial Day holiday. We were in town for a basketball tournament and apparently so were a lot of other people. On the upside, hotel was well kept, nice decor, room was updated and clean. The staff was very accommodating and pleasant. But, they could not handle the volume of people. The breakfast area... More 

Was this review helpful? Yes 2
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Thank you for taking the time to post your comments about your stay. We are glad that for the most part you enjoyed your stay. We have taken you comments and made some changes to our staffing on the weekends to help avoid these problems moving forward. Your comments and suggestions have definitely helped. Heath Beckett General Manager More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015

My mother and I stayed at this hotel 5/15/15. We each had a room on the fourth floor. That evening, I removed two stinkbugs from my room. I then went to bed thinking I had removed all of them. When I woke up in the morning, there were more stinkbugs on the ceiling and a dead one in the bathroom.... More 

Was this review helpful? Yes 1
Amanda M, Manager at SpringHill Suites Cincinnati Northeast, responded to this review

Hello- My name is Amanda, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for the inconveniences you experienced during your stay. We appreciate your feedback. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable... More 

Oconomowoc, Wisconsin, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 16, 2015

I had to take a trip out to Cincinnati for work and I was very impressed with this hotel. The rate was great, it was a little bit out of the way from the airport and downtown but the stay was absolutely worth it. I came a day early to work on a presentation in the hotel room and the... More 

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