Stayed at this hotel and was fine until the second last night. During my trip I had one of my suitcase out as I put my digital camera, camcorder, cell phone and portable dvd player in it with a luggage lock. My second last day my suitcase went missing. We were staying on the 7th floor and there was no... more

We stayed for 8 nights and found the staff wonderful and friendly... the rooms were much more than we expected for the price! I'd say the only downer was the distance from the beach and no beach views but excellent city & mountain views! I think we were around the 36th floor.... more

It was a great experience staying in the hotel even for just one night. The views are so nice coz we can see the beach and the mountains. The room was clean and nice. The location is good coz its close to some fine restaurants and stores. I would really love to go back there. more

I didn't realize where the bites on my legs had come from until our second stay there the following weekend. Although I was in a different bed, and different floor of the high-rise, the experience was the same. I had new bites on my legs and this time actually saw and squished a bug in my sheets. The bugs were... more

Hawaii has always been on the top of our list of places to go. We travel frequently but have never found the right prices to get us into Hawaii. This spring, things changed. Through NWA World Vacations, air and hotel was as low as $700 per person for our week if we stayed here. The reviews were pretty consistent so... more

Stayed 4 nights. High floor which is good, nice scenery of the canal. Decent rooms but the air -conditioning is a bit noisy at night. I think the towels need to be changed they look kind of old. Need to provide room slippers 'cos the carpet is kinda old too. The power plugs near the sink weren't working so couldn't... more

Stayed in condo 1821 jan.05/09 to feb.03/09.Have not received deposit $500.U.S my emails and calls toTammi Lee at exclusive rentals go unanswered.BBB.has been advised.My visa is working to retrieve my funds.This is my first bad experience in 8 trips to Hawaii. april 09/09 .beware of this rental agency. Sorry senior Canadian. more

I would recommend this hotel to my family, friends and clients. I had a very warm welcome with prompted and curious service. My room was clean and welcoming. All of my experiences there has been only positive. My son adores the jacuzzi and pool that they have on the 6th floor. It is also close to restaurants, shopping, night clubs,... more

This is more about the service of hotels.com than about the hotel. The hotel itself was great, a little further than I would have liked it to be (from the main streets) but overall great value for the money. Hotels.com came through for me in a crunch. I originally had plans to stay with some residents that live on the... more