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DoubleTree by Hilton Alana Waikiki

3.5 of 5 1956 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1897
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$169 (USD)
#47 of 82 Hotels in Honolulu
740 Reviews 4 of 5 stars
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DoubleTree by Hilton Alana Waikiki
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DoubleTree by Hilton Alana Waikiki
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740 reviews from our community

Traveler rating
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    163
    50
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ellettsville, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I went from staying at one of the worst hotels I have been in to the DoubleTree, which was one of the best. Unfortunately, this hotel was not available when we arrived in Hawaii, but we were able stay here for the last 3 days. It made my 1st trip to Hawaii much more enjoyable.

Review collected in partnership with DoubleTree by Hilton

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West Melbourne, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel staff was the best, smiles and helpful folks. The restaurant was good, but dinning out was even better. The maid was very good at making sure the room was fresh for our return. The pool was warm but not to warm, but a short walk to the beach was the best. Many things to see and do in... More

Review collected in partnership with DoubleTree by Hilton

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Howard S, Thank you for taking the time to write such nice things about your stay and our staff. Our staff work hard to ensure that each and every guest feels welcome and comfortable while visiting us. We will be sure to share this review with them. We do hope that we will see you again in the future!... More

Sydney
1 review
1 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel with 3 separate reservation the same type of room. Everyday we have to pack our luggage check out and check in to the new room reservation. I thought that was ridiculous! The whole moving everyday did ruined our vacation, it's a waste of our time to keep going back to the Front Desk instead making... More

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha 9F1B1I, We would like to sincerely apologize for the inconvenience we caused you by having you switch your room multiple times. This is not normal policy for us. Generally, we prefer to keep guests in their room when their reservations are for the same room type. We will be looking into this and be sure to brief our staff... More

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My partner and i lobbed into the Double Tree late one evening, after a seriously failed and disasterous experience with an Airbnb booking for Waikiki. We waited 12 hours and were fearful of our person and belongings during our check in with our Airbnb host and after deciding to do the best thing for our holiday and personal being we... More

Was this review helpful? Yes 1
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Provata, We are so happy to hear that we were able to accomodate you, in every way possible, on such a short notice! And not only were we able to meet your needs, but able to make your stay extremely memorable as well! We hope to see you again in the future! Mahalo, Morgan Carmona Guest Services More

Chino Hills, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Love this place! Apart from the great location - 2 minutes walking from the Hilton Hawaiian Village (Luau under the stars, beach, shopping, etc), from the moment we arrived to the very last day, it's been nothing but smiles and greetings, by everybody. You can't run from the "Aloha" here, that's for sure. The crew at the front desk are... More

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Samer A, Thank you for taking the time to write a review about your stay with us! We always enjoy reading reviews that highlight the aspects of our hotel and customer service that we are especially proud of! We will be sure to share your review with the mentioned staff as well as our managers! We hope that your... More

Marine City, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great central location. Staff engagement and service is excellent. Breakfast options were tasty. Wall Street Journal available and parking reasonable. Short walk to Wakiki and shopping, along with the convention center just three blocks away.

Review collected in partnership with DoubleTree by Hilton

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Harold S, We were so pleased to read your review and hear how happy you were during you stay with us! Our staff each have different personal goals for how they will help guests feel comfortable, happy and welcome. We are so pleased to hear that you were able to experience and notice this. We will be sure to... More

Kula, Hawaii, United States
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at the Doubletree Alana were wonderful. Love the cookies at check-in (standard at Doubletree, I know), but still a wonderful way to welcome people. They were very accommodating with special requests (late check-out and an unusual parking request). The only parking they have is valet, but as we walked where we needed to go most of the time,... More

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Naomi M, Thank you for your review about your stay with us! We appreciate reviews from our guests as we use them to improve upon our service and hotel. Thank you for noticing the flexibility we provide for guests. Our goal is to have each guest leave our hotel happy, and we know that flexiblity on our part helps... More

1 review
3 of 5 stars Reviewed 1 week ago

It's AOK in good location but too high for the value you receive in the room. But again location is great Just blocks from the beach and or shopping. I found it odd that the desk representative had a hard time with scheduling our excursions and getting data correct. But over all good location

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha barbarah407, Thank you for taking the time to write an honest review regarding your visit with us. We apologize for the trouble you encountered while attempting to plan and schedule your excursions. Our goal is to always serve guests efficiently in order to provide guests with a smooth hassle-free stay. We will be looking into this. We hope that... More

new zealand
Top Contributor
109 reviews 109 reviews
83 hotel reviews
150 helpful votes 150 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor Hotel in our opinion. Location is OK but the hotel has no heart or drive. Check-in was casual and laissez-faire, room was OK. Service was the usual "have a nice day" with no sincerity beyond the one line catch phrases. Breakfast was very poor - carbs, carbs and carbs and poorly cooked hot meal ($8 extra over the continental)... More

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha nzbased, We would like to sincerely apologize for your dissatisfaction during your stay with us. Our goal is that each guest leaves completely happy; unfortunately, this was not the case with you. Regarding our breakfast, we apologize for your disappointment with what was served. Our daily healthy breakfast items are: greek yogurt, an oatmeal station, a rice porridge station,... More

Philadelphia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel doesn't have the best location at the end of Waikiki but how much time do you spend in your room in Hawaii anyway? Room was clean, bed comfortable and the staff very helpful. I was staying for business so wasn't in room much except at night and gone most of the day. Breakfast was to expensive so walk the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha BillCapo, Thank you for taking the time to provide your honest thoughts and opinions regarding your stay with us. We use feedback from our guests to provide even better stays for you and future guests. We apologize for your dissatisfaction with the cost of our breakfasts. We do our best to provide a filling yet affordable meal for all... More

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Additional Information about DoubleTree by Hilton Alana Waikiki

Address: 1956 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1897
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Alana Waikiki 3.5*
Number of rooms: 317
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana Waikiki Hawaii/Honolulu

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