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DoubleTree by Hilton Alana Waikiki

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1956 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1897
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$169 (USD)
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DoubleTree by Hilton Alana Waikiki
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DoubleTree by Hilton Alana Waikiki
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891 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elmhurst, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed for our son's graduation from University of Hawaii. Our experience at this property was above and beyond my expectations. We were greeted with "Aloha!" and received warm cookies at check-in, one for each of us. Every staff member we encountered was very nice and friendly, and service was superb. The hotel was in the middle of renovation when... More 

Review collected in partnership with DoubleTree by Hilton

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Alec W, We would first like to say congratulations to your son on his achievement and wish him the best in all his endeavors! It is always a pleasure to read reviews that highlight the aloha spirit and superb service. We are very blessed to have a team who are committed to excellence in all that they do. Also,... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

hawaii is part of my territory so everyone once in awhile I bring him along. They always give us a nice room but this time we got an upgrade. I spend about 90 nights a year in a hotel so I'm pretty picky and definitely have my favorite hotels. This doubletree is close enough to the beach for me and... More 

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Reallydo, First, we would like to say thank you for your loyalty and for choosing to stay with us! We are most pleased to know that our service and staff has met your expectations! Thank you so much for taking the time to share your experience and we look forward to seeing you soon! Mahalo Daphne Aguon Guest Services More 

Tampa, Florida
Top Contributor
98 reviews 98 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is NOT the fanciest hotel on Waikiki, but it is also not the most expensive. The price was reasonable for its location which I thought was excellent. The room was nice, not great with a wonderful balcony. What made this property stand out were the ladies at the front desk, esp Rebecca who has been referred to in other... More 

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Philpoo, Thank you for your review! We definitely know how awesome the front desk ladies are! Rebecca and the rest of the team are always on point with smiles and service! Thank you for recognizing them and we applaud them for an excellent job well done! We look forward to your future stay with us and we can definitely... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

My sister and I were looking for hotels to stay in for about 6 days and found DoubleTree, it was slightly pricier than other hotels but honestly it is so worth it! We saw the reviews and were still slightly skeptical but if you're looking for a hotel in Oahu, this is definitely one of the places to spend a... More 

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Kenziyee, We are thrilled that you were able to experience first hand, the amazing service from our team! Despite the skepticism and reviews, you chose to stay at our hotel, and we are honored to be your pick. We hope this will be one of many more visits to the Doubletree Alana Waikiki and we look forward to welcoming... More 

Honolulu, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I've been a Hilton Honors member since 2006 and staying at Hilton properties many years before 2006. This property was under construction, elevators were dirty, bugs in the bathroom and prices for the breakfast buffet changed almost daily depending on which server we had. Other members of the staff were nice. I've never written a negative review about any hotel... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Timothy B, I would like to thank you for choosing to stay at our hotel, and we are sadden that your experience with us was not a pleasant or satisfactory. Please rest assured that our management team reviews each concern with utmost importance and will rectify any overlooked problems. We hope that in the future you will allow us... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From the word go, the staff at the Alana Waikiki were absolutely wonderful. This started from the staff behind the front desk (a very warm thank you to Rebecca) all the way to the cleaning staff and valets. They made the stay truly a wonderful experience. Upon check on, I had encountered issues with my credit card, and Rebecca did... More 

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Ozbirdfan, Thank you so much for choosing to stay at our hotel! We are awe-inspired by your review and honored that our team left a lasting impression by exceeding your expectations! Rebecca is such a joy to work with and her display of aloha resonates at the front desk. Our team will be encouraged by your words! We look... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff here at the Double Tree are definitely and amazing bunch. They truly try to create a home feel for their guest. I have been here a few times before and from about my second stay the Valet staff had remembered me and welcomed me back immediately. Would definitely recommend this hotel to anyone looking for an amazing hotel... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Brittneylynnc, Thank you for being a return guest and choosing to be part of our ohana! Our team will be ecstatic to know that their efforts did not go unnoticed. Thank you for your vote of confidence and we look forward to welcoming you back with warmest aloha! Mahalo Daphne Aguon More 

Ewa Beach, Hawaii
1 review
5 of 5 stars Reviewed 3 weeks ago

Melissa at the front desk was very helpful and a pleasure to interact with. She recommended the Trees Restaurant for dinner and the "Best Mai Tai Waikiki". Very enjoyable and a good value. I stayed overnight on Business. Our meeting room was fine with lunch and break service provided. The hotel is off the main drag in Waikiki so it... More 

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AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Steve B, Thank you for sharing your review and for choosing to stay at our hotel. We are pleased to hear that Melissa made a positive impression at check in with her enthusiasm and eagerness to assist. She is a pivotal role and we celebrate her job well done! We look forward to welcoming you back to the Doubletree... More 

newbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel except when I telephoned booked they failed to declare construction work on the hotel and due to this construction no parking is available, instead valet parking would have to be used at the respective rate.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana Waikiki, responded to this review

Aloha Jamie S, Thank you for staying with us and for sharing your review. We sincerely apologize for the inconvenience you have experienced and we hope this would not detour you from staying at our hotel. We value your review and we will share this with our executive team, so we may provide exceptional services. We look forward to having... More 

Honolulu, Hawaii
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So, I parked my car at the double tree. Gave the valet my keys after I parked it (the valet was not there to receive my car). Long story short, I was called down by the valet stating that my key was broken. They broke my key and after weeks of speaking on the phone and via e-mail, they are... More 

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