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Pacific Beach Hotel

3.5 of 5 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815
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Pacific Beach Hotel
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Pacific Beach Hotel
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1,742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Pacific Beach Hotel
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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2012

Great price! Great location! Excellent service! Will recommend to all my friends and family. Loved the beautiful view of the ocean, enjoyed great meals at the awesome aquarium and was pleased with its central location in Waikiki. Room was spacious and clean and the housekeeper was very friendly and accommodating. The "Aloha Spirit" is alive and well at the Pacific... More

Was this review helpful? Yes 2
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for your commetns.....and we hope that you will come back soon with your family and friends and enjoy more of our "Aloha Spirit" We are proud of the Oceanarium restaurant - our chefs work their magic at every meal - we are so glad you enjoyed yourself and were able to expience all that we have to offer. Thank... More

Victoria, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 23, 2012

After a red-eye flight of 10 + hours from Sydney we arrived at the Pacific Beach about 11 a.m. tired and weary. On inquiring about an early check-in (reg. time is 3:00) we were told that it was possible for an extra $50. They would rather their clients sit uncomfortably in their lobby than provide a room that clearly was... More

Was this review helpful? Yes 2
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for taking your time to share your experience with us. We humbly apologize that we did not meet your expectations and that your stay was not up to the standards you expected. We will be meeting with each department concerning your observations. Our goal is to always meet the needs of the guest and in your instance we fell... More

Winnipeg, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2012

My husband and I, along with our daughter and her partner just returned after spending 10 days at the Pacific Beach-we loved it..I was a bit uneasy prior to arriving due to some reviews but the location and the staff were amazing. The indoor aquarium was always great to watch. It was also so nice to walk out of your... More

Was this review helpful? Yes 3
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Aloha Unger Family, We are so happy that you and your family enjoyed your time at the Pacific Beach Hotel and we do hope that you will "come back soon". Yes, we agree that our location is the best - within steps of the world famous Waikiki Beach. Our 280,000 gallon Oceanarium showcasing our award winning restaurant is a delight... More

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 17, 2012

The oceanfront rooms have excellent views over Waikiki Whilst the hotel is a bit tired and really needs WIFI the location and value for money are excellent. If you are after a flashy hotel stay at the Moana Surfrider or Royal Hawaiian which are excelent but expensive. If you want a great view and be able to afford to stay... More

Was this review helpful? Yes 1
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for reviewing your recent stay at the Pacific Beach Hotel - yes we are proud of our location in the heart of Wakiki just a few short steps from the beach - great views surrond the propery. The free afternoon Ukelele lessons have become very popular and we happy you were able to participate. The Oceanarium restaurant is a... More

Winnipeg, Canada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 13, 2012

My husband and I recently spent 5 nights at the Pacific Beach--we stayed during christmas one of the most expensive times to visit Hawaii but found that we received a great price by booking online (I did check with their 1-800 service but they could not match the online price). We received five nights for $209 including the breakfast buffet... More

Was this review helpful? Yes 6
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for taking the time to review our hotel - we are so happy that we met your expectations and it sounds as if you truly enjoyed your holiday - that is what a vacation in paradise should be all about.. We do appreciate your observations and to let you know we are in the process of upgrading rooms and... More

Wichita Falls, TX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 10, 2012

My husband & I booked a last minute trip here the day before Christmas 2011, and got here Christmas Day (told you it was last minute!) & stayed 4 nights. I can't tell you the exact price of the hotel (we booked it as a package that included roundtrip airfare & rental car), but I think it was fairly priced... More

Was this review helpful? Yes 4
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for taking the time to give us feedback, on your recent stay at the Pacific Beach Hotel. We do pride ourselves in being just a few short steps from one of the best beachs on the island. Over the last year we have been in the process of updating our rooms - recently we added 37' flat screen T.V.s... More

Sydney,Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 9, 2012

My first trip to Hawaii was in August 2011 and I stayed at the Outrigger Waikiki and loved it. This trip for New Years 2011/Jan 2012 was booked last minute and most hotels were sold out. My friend had booked a room at the Pacific Beach and so I did as well. They took out one nights accom from her... More

Was this review helpful? Yes 7
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for your feed-back and we humbly apologize for not meeting your expectations. I have done research on the issues. Our reservations department should have advised you at the time of booking since it was a holiday period and a last minute booking that you would be charged for the entire stay on your debit card - we have brought... More

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 8, 2012

The hotel is old and in need of renovation. The rooms are dirty and with carpets and furniture that haven't been replaced in many years. The only new feature in the rooms was the flat screen TV. While the location is very good the price is not in line with the quality of the hotel and service. There will not... More

Was this review helpful? Yes 1
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for your feedback and we humbly apologize for not meeting your expectations during your recent stay. I have shared your concerns with our management team. We have begun an on-going process of updating our rooms and have completed the 37' flat screen project for every room - along with a new furniture package for about a third of our... More

canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed January 6, 2012

Sitting here in the late hours in the morning and cant sleep in fear of getting bitten again. I couldn't even wait till i got home to write this. Checked in a week ago and reserved a non-smoking room. We arrived and they had me in a smoking room and couldn't move me for 4 days. Had to keep the... More

Was this review helpful? Yes 7
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review

Mahalo for taking the time to give us feed-back on your recent stay. And we humbly apologize for not meeting your expectations. We have sent you a private message through TripAdvisor however, we are waiting for a response. Again we do apologize and wish we had been notified regarding the problems you mentioned. We pride ourselves on doing whatever it... More

Monterey, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 2, 2012

We booked a King size bed, non-smoking, and ocean view. However, when we got there, the hotel gave us a two-queen size beds, smoking, and a partial ocean view. Upon our complaining, first, the manager said this is only one left. however, upon our insistance, the day after the hotel gave us the right room. The hotel was not nice... More

Was this review helpful? Yes 4
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Additional Information about Pacific Beach Hotel

Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Beach Hotel 3.5*
Number of rooms: 839
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Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu

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